Coralogix vs Splunk ITSI (IT Service Intelligence) comparison

Coralogix and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. Coralogix is ranked #33 with an average rating of 8.0, while Splunk is ranked #10 with an average rating of 8.2. Coralogix holds a 0.9% mindshare in APM, compared to Splunk’s 0.7% mindshare. Additionally, 90% of Coralogix users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

Coralogix

Read 9 Coralogix reviews

1,527 Views
1,157 Comparison Views

90% willing to recommend

Splunk ITSI (IT Service Int...

Read 50 Splunk ITSI (IT Service Intelligence) reviews

1,715 Views
1,052 Comparison Views

97% willing to recommend

Coralogix

Splunk ITSI (IT Service Int...

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Executive SummaryUpdated on Jul 24, 2024

Coralogix and Splunk ITSI (IT Service Intelligence) are leading tools in the IT service intelligence space. Coralogix stands out for its competitive pricing and ease of use, whereas Splunk ITSI excels in its comprehensive feature set and scalability.

Features: Coralogix offers real-time log analytics, machine learning capabilities, and an alerting system. Splunk ITSI provides deep analytics, custom dashboards, and integration options. Splunk ITSI has a more robust and customizable feature set.

Room for Improvement: Coralogix users seek enhanced visualization tools and broader integration options. Additionally, future updates improving data retention policies would be beneficial. Users desire a less complex and more efficient data management system. Splunk ITSI users would like improved simplicity in the platform, enhanced user-friendliness, and optimized indexing speed.

Ease of Deployment and Customer Service: Coralogix benefits from a straightforward deployment process and responsive customer support. Splunk ITSI is more complex to deploy but offers extensive documentation and a supportive community.

Pricing and ROI: Coralogix provides a cost-effective solution with a good return on investment, appealing to smaller organizations. Splunk ITSI, although higher in cost, offers value through advanced features and extensive scalability, suitable for larger enterprises with complex needs.

To learn more, read our detailed Coralogix vs. Splunk ITSI (IT Service Intelligence) Report (Updated: April 2025).

Buyer's Guide

Coralogix vs. Splunk ITSI (IT Service Intelligence)

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Coralogix

Ranking in Application Performance Monitoring (APM) and Observability

33rd

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Log Management (39th), Security Information and Event Management (SIEM) (42nd), API Management (29th), Streaming Analytics (19th), Anomaly Detection Tools (1st)

Splunk ITSI (IT Service Int...

Ranking in Application Performance Monitoring (APM) and Observability

10th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

IT Alerting and Incident Management (4th)

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Coralogix is 0.9%, up from 0.6% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

reviewer1915599

VP of Engineering at a financial services firm with 51-200 employees

Good capabilities, has a helpful interface and is straightforward to set up

We have asked for a couple of features from the company already. What typically happens is a lot of people - and developers are one of the biggest consumers of this product - go to this product to optimize their investigation process and specific configurations. That increases our data flow at times, so the cost changes. And a lot of changes happen due to that. We have asked the company to auto-revert the changes after a while so that the system works typically. We want it to work at what it is expected to work at and not really based on the updated configuration which one developer has decided to change.

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Sunil K R

Senior Software Engineer at Wipro Limited

Helps improve our incident response time, and our mean time to resolve, but visibility is limited

In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best feature of this solution allows us to correlate logs, metrics and traces."

"A non-tech person can easily get used to it."

"The log monitoring is good, and the dashboards that we create are beneficial."

"The initial setup is straightforward."

"Numerous data monitoring tools are available, but Coralogix somehow fine-tunes our policies and effectively supports our teams."

"The solution is easy to use and to start with."

"For now, we have not experienced any stability issues."

"The solution offers very good convenience filtering."

More Coralogix pros

"The solution has been stable."

"The root cause analysis is very helpful for us."

"Instant usability of gathered event metrics is available. We have metrics data from systems, and we can use that to instantly get system status and trends."

"One particularly useful feature of Splunk ITSI is the ability to create custom services."

"Splunk ITSI can be easily integrated with the incident management platform. You can automate workflows and certain actions can be taken."

"The modeling required to setup ITSI has been very helpful in providing us a better understanding and a logical view of our services. The modeling is flexible and can be as granular or high level as our needs dictate."

"The most valuable features are the service analyzer and Glass Tables."

"ITSI's most valuable feature is that it's easy to integrate DLP."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"We want it to work at what it is expected to work at and not really based on the updated configuration which one developer has decided to change."

"From my experience, Coralogix has horrible Terraform providers."

"The user interface could be more intuitive and explanatory."

"Coralogix should have some AI capabilities to auto-detect anomalies and provide suggestions. The increasing volume of data and the resulting bandwidth charges are concerns."

"The user interface is not intuitive, especially when first onboarding, and improvements could be made here."

"The documentation of the tool could be improved"

"It would be helpful if Coralogix could integrate the main modules that any organization requires into a single subscription."

"Maybe they could make it more user-friendly."

More Coralogix cons

"The license cost is expensive."

"ITSI is an almost perfect tool, but there is room for improvement in a few features like the deep dive and multi-KPI alerts. We're using most of the features like service API, coding searches, and aggregation, but our team members hardly use multi-KPI and deep dive. We don't use the multi-KPI or deep dive because everything is available in the service KPI. I don't think this feature is necessary."

"Splunk ITSI should include ease of integration and more templating."

"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."

"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."

"Quality-of-life features have room for improvement."

"One thing ITSI could improve on is the maintenance windows. I have a huge case where I had to implement something related to the maintenance window. If you try to look up the issues in ITSI, you have to check the incidents individually, and putting hundreds of hosts in maintenance can be a hindrance."

"Splunk ITSI consumes a lot of CPU resources."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"Currently, we are at a very minimal cost, which is around $400 per month since we have reduced our usage. Initially, we were at $900 per month."

"The platform has a reasonable cost. I rate the pricing a three out of ten."

"The cost of the solution is per volume of data ingested."

"We are paying roughly $5,000 a month."

"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."

"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."

"Splunk pricing is high."

"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."

"The pricing of Splunk is a bit high."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

10%

Healthcare Company

Manufacturing Company

Financial Services Firm

21%

Computer Software Company

14%

Government

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Coralogix?

Numerous data monitoring tools are available, but Coralogix somehow fine-tunes our policies and effectively supports our teams.

See all answers

What is your experience regarding pricing and costs for Coralogix?

The pricing is expensive. We need to reduce logs to manage costs. Despite the expense, I believe it is worth the money to have Coralogix as a tool.

See all answers

What needs improvement with Coralogix?

We need to reduce the number of logs generated by our system, which are substantial. We require some form of grouping or categorization of logs to identify them better. Additionally, we find that t...

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What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...

See all answers

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Product Reports

Buyer's Guide

Coralogix

April 2025

Download Coralogix product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

March 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Overview

Coralogix is a stateful streaming data platform that provides real-time insights and long-term trend analysis with no reliance on storage or indexing, solving the monitoring challenges of data growth in large-scale systems.

Ingest log, metric, and security data from any source for a single, centralized platform to monitor and alert on your applications. As data is ingested, Coralogix instantly narrows millions of events down to common patterns for deeper insights and faster troubleshooting. Proactive data storage optimization enables up to 70% savings on monitoring costs with better performance.

Coralogix

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

Payoneer, AGS, Monday.com, Capgemini

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Coralogix vs. Splunk ITSI (IT Service Intelligence)

April 2025

Free Report: Coralogix vs. Splunk ITSI (IT Service Intelligence)

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