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CylanceOPTICS vs Intercept X Endpoint comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CylanceOPTICS
Ranking in Endpoint Detection and Response (EDR)
28th
Average Rating
7.4
Reviews Sentiment
4.5
Number of Reviews
11
Ranking in other categories
No ranking in other categories
Intercept X Endpoint
Ranking in Endpoint Detection and Response (EDR)
8th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
104
Ranking in other categories
Endpoint Protection Platform (EPP) (9th), ZTNA (9th), Managed Detection and Response (MDR) (8th), Extended Detection and Response (XDR) (10th), Ransomware Protection (4th)
 

Mindshare comparison

As of April 2025, in the Endpoint Detection and Response (EDR) category, the mindshare of CylanceOPTICS is 0.2%, up from 0.1% compared to the previous year. The mindshare of Intercept X Endpoint is 2.2%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR)
 

Featured Reviews

HERNAN RODRIGUEZ - PeerSpot reviewer
Easy to use
CylanceOPTICS is easy to use.  The product's technical support is slow.  I have been using the product for three years.  CylanceOPTICS is easy to use.  I rate the solution a nine out of ten. 
Saad Qaiser - PeerSpot reviewer
Provides web protection and filtering and application and peripheral control
I recommend that Intercept X Endpoint should include a patch assessment feature. Various vendors offer virtual patching solutions, which could be a game-changer, especially for the financial sector where frequent service restarts are challenging. These solutions allow patching servers without the need for restarts. Incorporating these features into Intercept X Endpoint would enhance its effectiveness in securing endpoints and servers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It's pretty unintrusive"
"The solution has a high level of trust in the industry."
"You can use the solution to query certain things."
"It automatically blocks the threats, helping us investigate if they harm the environment."
"I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none."
"The most valuable feature is the ability to respond to zero-day and unknown threats."
"Cylance is not a signature-based protection solution and instead works proactively using AI and ML models to patrol for malicious behavior."
"It is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good."
"What I have found the most valuable about Sophos Intercept X is the ease of use with management administration and the solution's ability to stop exploits and ransomware."
"Synchronization with the firewall is most valuable."
"The most valuable feature is that it literally works. We have reduced a lot of complaints after switching to Sophos."
"The key factor that attracted me to Sophos Intercept X was the multi-platform. I have multiple clients that have mixed environments of Mac and Windows. I am able to deliver a standard solution, regardless of the platform."
"It is stable."
"The stability on offer is fine."
"The initial setup is simple."
"Scalability is good."
 

Cons

"The technical support could be improved although it's probably better than you get with a lot of the other traditional antivirus solutions"
"Too many false positives are reported."
"The product's technical support is slow."
"The detection component is something that they have to work on."
"It takes more time to investigate or dig up and understand what's going on."
"CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction."
"The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive."
"The product's initial setup process could be easy."
"It would be a value-add if they can include integration with other technologies or solutions, like Fortinet, Blue Coat, etc."
"The problem is that if you have a lot of different components going on, each managed under a different umbrella, then you're going to be spending a lot of time hopping back and forth between the different components to see, "Well, I got hit here. What did my firewall see? I got hit in the firewall, the firewall says it allowed that attack in, did it land on anything to compromise any of my endpoints?""
"The customer service and support could be improved in regards to response time. It could be faster."
"The deployment part needs to be improved."
"Technical support can be improved. There could be shared support, i.e. where someone in Egypt can respond."
"When I use a proxy, I can bypass Sophos, which is an area that needs improvement."
"The after sales service and support could be improved."
"When there is an event generated by either the firewall or Intercept X, and the originating IP address is the same, these should be merged into a single event rather than two."
 

Pricing and Cost Advice

"CylanceOPTICS is probably priced equal to other EDRs in the market."
"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."
"I would rate the pricing a three out of five."
"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."
"The price of this product should be reduced because it is a little high."
"There is a license required to use this solution."
"The price of Sophos Intercept X is competitive."
"On a per-user basis, my company has to pay a certain amount of money."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing ten out of ten."
"I would rate the price 7 out of 10, where 1 is most expensive and 10 is cheapest. Also, a little reduction in price can be a great move for Intercept X Endpoint."
"Its cost is good."
"It's not bad, but compared to competitors, it's a little bit on the high side. The price could be more competitive."
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Top Industries

By visitors reading reviews
Manufacturing Company
21%
Computer Software Company
18%
Government
9%
Financial Services Firm
7%
Computer Software Company
20%
Manufacturing Company
7%
Financial Services Firm
6%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Optics?
I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.
What is your experience regarding pricing and costs for Blackberry Optics?
CylanceOPTICS is probably priced equal to other EDRs in the market. Price-wise, considering what it has to offer, you could probably get a better product.
What needs improvement with Blackberry Optics?
The solution's contextual analysis is sometimes not very clear compared to some modern EDRs like CrowdStrike. Compared to other EDR tools, CylanceOPTICS lacks some information. It takes more time t...
How does Crodwstrike Falcon compare with Sophos Intercept X?
I like that Crowdstrike Falcon allows me to easily correlate data between my firewalls. Its detection and machine learning are very valuable features. Crowdstrike Falcon also successfully prevents ...
What is your experience regarding pricing and costs for Sophos Intercept X?
I would describe it as economical, but not much cheaper than other solutions.
 

Also Known As

No data available
Sophos Intercept X
 

Overview

 

Sample Customers

Cerdant, Washoe County School District
Flexible Systems
Find out what your peers are saying about CylanceOPTICS vs. Intercept X Endpoint and other solutions. Updated: March 2025.
848,253 professionals have used our research since 2012.