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CylanceOPTICS vs N-able EDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CylanceOPTICS
Ranking in Endpoint Detection and Response (EDR)
28th
Average Rating
7.4
Reviews Sentiment
4.5
Number of Reviews
11
Ranking in other categories
No ranking in other categories
N-able EDR
Ranking in Endpoint Detection and Response (EDR)
55th
Average Rating
7.0
Reviews Sentiment
8.7
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of April 2025, in the Endpoint Detection and Response (EDR) category, the mindshare of CylanceOPTICS is 0.2%, up from 0.1% compared to the previous year. The mindshare of N-able EDR is 0.4%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR)
 

Featured Reviews

HERNAN RODRIGUEZ - PeerSpot reviewer
Easy to use
CylanceOPTICS is easy to use.  The product's technical support is slow.  I have been using the product for three years.  CylanceOPTICS is easy to use.  I rate the solution a nine out of ten. 
Yazan Albaw - PeerSpot reviewer
N-able EDR SentinelOne delivers advanced endpoint protection through real-time threat detection, automated response, and comprehensive visibility to safeguard against cyber threats.
N-able EDR SentinelOne is renowned for its exceptional detection and protection capabilities, ranked number one by Gartner and MITRE ATT&CK. It offers robust defense against various threats, including malware, fileless attacks, phishing, and insider threats. The solution excels in identifying suspicious behavior and promptly notifying engineers of potential threats. A key feature is its auto-response capability. You can configure automatic responses to threats, which significantly reduces the time and effort required to manage incidents. Enhanced by machine learning, these automated responses are both efficient and adaptive. Additionally, N-able EDR integrates seamlessly with RMM (Remote Monitoring and Management), allowing us to monitor EDR performance, detect failures, and oversee network performance from a single, unified dashboard. This integration streamlines management and enhances overall efficiency.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Cylance is not a signature-based protection solution and instead works proactively using AI and ML models to patrol for malicious behavior."
"It is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good."
"I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none."
"The initial setup was fairly straightforward. To get a large health care organization sorted, we had to create exemptions because some of the scripts and some of the automations were broken."
"You can use the solution to query certain things."
"CylanceOPTICS is pretty stable."
"CylanceOPTICS is easy to use."
"The solution has a high level of trust in the industry."
"The most valuable feature, which I can describe as the '360 vision' of the inventory device, provides a complete view of all the devices."
"The most valuable features are the rollback feature, it's important for us. The AI models and are good."
"The most valuable feature, which I can describe as the '360 vision' of the inventory device, provides a complete view of all the devices."
"It provides visibility and a storyline to track the virus or malware's activities, showing infected processes and changes made."
 

Cons

"One minor issue that somebody mentioned was that they didn't like their management console."
"CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction."
"The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive."
"The product's initial setup process could be easy."
"It takes more time to investigate or dig up and understand what's going on."
"Too many false positives are reported."
"The product's technical support is slow."
"Our customers would like to see more automation with respect to how threats are handled once they have been detected."
"I would rate the scalability as seven out of ten. The capability is useful. Concerning the license, if I add one more device without a license, it will automatically subscribe to a license. I do not appreciate that."
"I would like to see them add support for both Android and iOS smartphones."
"We have a lot of false positives we see in the dashboard. I think this is the only problem we are facing."
"Concerning the license, if I add one more device without a license, it will automatically subscribe to a license. I do not appreciate that."
 

Pricing and Cost Advice

"CylanceOPTICS is probably priced equal to other EDRs in the market."
"I would rate the pricing a three out of five."
"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."
"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."
"The pricing is average."
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Top Industries

By visitors reading reviews
Manufacturing Company
21%
Computer Software Company
18%
Government
9%
Financial Services Firm
7%
Computer Software Company
17%
Manufacturing Company
11%
Comms Service Provider
10%
Non Profit
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Blackberry Optics?
I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.
What is your experience regarding pricing and costs for Blackberry Optics?
CylanceOPTICS is probably priced equal to other EDRs in the market. Price-wise, considering what it has to offer, you could probably get a better product.
What needs improvement with Blackberry Optics?
The solution's contextual analysis is sometimes not very clear compared to some modern EDRs like CrowdStrike. Compared to other EDR tools, CylanceOPTICS lacks some information. It takes more time t...
What needs improvement with N-able EDR?
I do not have any ideas for improvement. It is a good solution, however, I am not an expert, so I do not have more ideas on this.
What is your primary use case for N-able EDR?
I use N-able EDR for monitoring the devices of my company.
What advice do you have for others considering N-able EDR?
The overall solution rating is seven out of ten. Scalability and integration could be improved, particularly with Microsoft tools.
 

Overview

 

Sample Customers

Cerdant, Washoe County School District
Information Not Available
Find out what your peers are saying about CylanceOPTICS vs. N-able EDR and other solutions. Updated: March 2025.
848,253 professionals have used our research since 2012.