Try our new research platform with insights from 80,000+ expert users

Darktrace vs Microsoft Exchange Online Protection (EOP) comparison

Sponsored
 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
Microsoft Defender for Office 365 enhances security, reduces costs, integrates effectively with Microsoft tools, and boosts productivity, offering significant ROI.
Sentiment score
7.3
Darktrace's threat prevention boosts security, saves costs, and offers significant value, especially for online businesses, despite quantification challenges.
Sentiment score
7.6
Microsoft Exchange Online Protection boosts ROI, enhances email security, and reduces incidents, particularly effective in the US market.
It has also decreased our time to detection and response by about 15 to 20 percent.
Using this solution provides financial benefits by securing from server attacks, which offers indirect savings.
 

Customer Service

Sentiment score
7.0
Microsoft Defender for Office 365 support is praised for responsiveness, though some users note templated responses and outdated documentation.
Sentiment score
7.6
Darktrace support is praised for its responsive and efficient service, though a few cite improvement areas for complex issues.
Sentiment score
6.7
EOP support is effective but varies; responsiveness is appreciated, though complex issues often require premium support for resolution.
Customer service and support have been fantastic.
Darktrace provides excellent technical support with a monthly meeting to review platform incidents, ensuring the system functions as expected.
The technical support from Darktrace is of high quality.
The response time and quality are satisfactory.
My team is able to get the help they need when necessary.
 

Scalability Issues

Sentiment score
8.1
Microsoft Defender for Office 365 is highly scalable and easily accommodates thousands of users without performance issues, simplifying growth.
Sentiment score
7.6
Darktrace is praised for its scalability, efficiently managing large networks with flexible deployment despite cost concerns, excelling in diverse environments.
Sentiment score
8.0
Microsoft Exchange Online Protection is scalable, with easy expansion and migration, appreciated by small to large enterprises despite minor limitations.
Since it's cloud-based, it expands easily.
Darktrace has high scalability, and I would rate it a nine out of ten.
 

Stability Issues

Sentiment score
7.8
Microsoft Defender for Office 365 is reliable and stable, boasting 99.9% availability and prompt resolutions to minor bugs.
Sentiment score
8.5
Darktrace is highly stable, with users rating it 8-10, citing reliability despite rare minor issues like human error.
Sentiment score
8.2
Microsoft Exchange Online Protection is praised for stability, requiring proper maintenance and quick response to occasional outages.
 

Room For Improvement

Microsoft Defender for Office 365 requires enhancements in virus blocking, phishing detection, integration, scalability, support, and pricing transparency.
Darktrace needs better integration, a simpler interface, automation enhancements, flexible pricing, improved documentation, and expanded notifications.
Microsoft Exchange Online Protection needs flexibility, enhanced features, better integration, and improved user experience to meet evolving security demands.
I would reduce the cost.
There is no dedicated salesperson in Egypt, and having one would help to improve focus on this market.
There are still some issues with the network capturing or blocking traffic even after implementing exceptions.
The management dashboards and the meter dashboards should be more user-friendly and simple to use for easy management.
Improving the search process by allowing searches with different types of parameters and facilitating searches within emails would be advantageous.
 

Setup Cost

Microsoft Defender for Office 365 is cost-effective for large enterprises but perceived as expensive for smaller businesses.
Darktrace is costly for small businesses but offers flexible plans and pricing varies with devices and modules chosen.
Microsoft Exchange Online Protection offers various pricing tiers with scalability, seen as cost-effective and secure compared to some competitors.
The product is considered expensive compared to others.
 

Valuable Features

Microsoft Defender for Office 365 provides comprehensive protection with seamless integration, simplifying security management and safeguarding remote work environments.
Darktrace excels in AI threat detection, real-time monitoring, and autonomous response, offering seamless integration and an intuitive interface.
Microsoft Exchange Online Protection provides comprehensive security, seamless Office 365 integration, and user-friendly management for reliable email threat protection.
It ranks the threats and allows us to prioritize those hitting us the hardest, such as email threats.
The features that are most valuable to me include detection, response with analytics, and network detection.
Darktrace is valuable since it offers full packet capture and detailed metadata.
The most valuable features are the AI and advanced learning tools that distinguish it from other products.
The security features provided by Microsoft are robust.
 

Categories and Ranking

Microsoft Defender for Offi...
Sponsored
Ranking in Email Security
1st
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
47
Ranking in other categories
Advanced Threat Protection (ATP) (1st), Microsoft Security Suite (10th)
Darktrace
Ranking in Email Security
9th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
77
Ranking in other categories
Intrusion Detection and Prevention Software (IDPS) (1st), Network Traffic Analysis (NTA) (1st), Network Detection and Response (NDR) (1st), Extended Detection and Response (XDR) (4th), AI-Powered Chatbots (2nd), Cloud Security Posture Management (CSPM) (16th), Cloud-Native Application Protection Platforms (CNAPP) (12th), Attack Surface Management (ASM) (3rd), AI-Powered Cybersecurity Platforms (2nd)
Microsoft Exchange Online P...
Ranking in Email Security
4th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
36
Ranking in other categories
Anti-Malware Tools (8th)
 

Featured Reviews

Tolu Omolaja - PeerSpot reviewer
Great URL scanning and attachment scanning, but I would like more proactive threat analysis
The two main features that prove most beneficial for us are URL scanning and attachment scanning. URL scanning involves an automatic scan of links and emails. When a user clicks on a link within an email, the system promptly checks the link's safety. If the link is deemed safe, access is granted automatically. However, if it is flagged as unsafe, we receive feedback and notification to caution us about the potentially harmful link. At this point, we are presented with the option to proceed or return. I have personally witnessed the system identify a few unsafe links, making this the primary advantage of using the solution. The second crucial aspect is the scanning of attachments. When an email containing an attachment arrives, we receive a notification of the new email, along with information that the attachment is being scanned for threats. This additional layer of security provides peace of mind for our organization. While Microsoft Defender for Office 365 offers numerous features, these two stand out as particularly impressive and valuable to us.
Peter-Murphy - PeerSpot reviewer
Enables proactive threat detection and immediate response through AI monitoring
The most valuable feature of Darktrace is its ability to detect and counter threats before they occur. The autonomous response capability is always enabled, blocking threats immediately without hesitation. Additionally, the Darktrace email platform is a significant asset since it addresses incoming threats before they reach the network, enhancing our security measures. Protecting the business is essential, and ensuring security through 24/7 AI monitoring is invaluable.
Nur Mohammad - PeerSpot reviewer
An effective email security solution that provides DLP, Safe Attachment, and Safe Links
If you want extensive email security, you need to purchase a Plan 2 license. Plan 1 and Plan 2 are the two plans for Microsoft Exchange Online Protection. Some customers hesitate to purchase this product because it adds some costs to them, which is necessary for them. It would be helpful for customers if Plan 1 features were included with EOP. However, they still need to purchase Plan 2 for advanced security features. One of our clients recently requested to compare Zimbra's features with Microsoft Exchange Online Protection. Zimbra is open source, while Microsoft Exchange Online Protection is not. When I compare both the products, many free features are available in Zimbra because it is open-source software. It makes no sense to request Microsoft Exchange Online Protection add all the features people get on open-source software like Zimbra. Hence, I would say whatever features Microsoft Exchange Online Protection has are enough. Microsoft has a dedicated research team that should research and add new techniques like phishing and spamming solutions to the product.
report
Use our free recommendation engine to learn which Email Security solutions are best for your needs.
831,615 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
9%
Manufacturing Company
8%
Government
6%
Computer Software Company
15%
Financial Services Firm
8%
Manufacturing Company
8%
Government
7%
Computer Software Company
15%
Government
9%
Financial Services Firm
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Defender for Office 365?
Threat Explorer is an invaluable tool for me, and it plays a crucial role in helping me discern the origins of variou...
What is your experience regarding pricing and costs for Microsoft Defender for Office 365?
I don't have detailed specifics on pricing, setup cost, or licensing.
What needs improvement with Microsoft Defender for Office 365?
I am generally satisfied with how it currently is. If I could improve anything, I would reduce the cost.
How does Crowdstrike Falcon compare with Darktrace?
Both of these products perform similarly and have many outstanding attributes. CrowdStrike Falcon offers an amazing u...
Which is better - SentinelOne or Darktrace?
Which solution is better depends on which is more suitable specifically for your company. Darktrace, for example, is ...
What do you like most about Darktrace?
A very useful feature in Darktrace for real-time threat analysis is the packet inspection that analyzes the packet tr...
What do you like most about Microsoft Exchange Online Protection?
The initial setup was easy. The configuration process is very straightforward.
What needs improvement with Microsoft Exchange Online Protection?
Some of the searchability when looking for specifics in Exchange logs is tedious. Although eventually the information...
What is your primary use case for Microsoft Exchange Online Protection?
I use the tools to protect customers' emails, mostly utilizing Defender products to protect emails and links from Sha...
 

Also Known As

MS Defender for Office 365
No data available
Microsoft EOP, MS Exchange Online Protection
 

Overview

 

Sample Customers

Microsoft Defender for Office 365 is trusted by companies such as Ithaca College.
Irwin Mitchell, Open Energi, Wellcome Trust, FirstGroup plc, Virgin Trains, Drax, QUI! Group, DNK, CreaCard, Macrosynergy, Sisley, William Hill plc, Toyota Canada, Royal British Legion, Vitol, Allianz, KKR, AIRBUS, dpd, Billabong, Mclaren Group.
Information Not Available
Find out what your peers are saying about Darktrace vs. Microsoft Exchange Online Protection (EOP) and other solutions. Updated: January 2025.
831,615 professionals have used our research since 2012.