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ESET EDR/XDR vs Huntress Managed EDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 28, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ESET EDR/XDR
Ranking in Endpoint Detection and Response (EDR)
62nd
Average Rating
0.0
Reviews Sentiment
7.3
Number of Reviews
1
Ranking in other categories
Authentication Systems (38th), Extended Detection and Response (XDR) (38th)
Huntress Managed EDR
Ranking in Endpoint Detection and Response (EDR)
8th
Average Rating
9.6
Reviews Sentiment
7.8
Number of Reviews
25
Ranking in other categories
Managed Detection and Response (MDR) (2nd)
 

Featured Reviews

MV
An easy-to-use solution that could improve it’s website-scouring capabilities
The solution is easy to use The solution could improve how it scours each website. We have used the solution for more than a year. The stability is very good, so I rate the solution’s stability an eight out of ten. I rate the scalability a seven out of ten. Our clients are mostly medium-sized…
Kevin-Alexander - PeerSpot reviewer
Offers peace of mind with 24/7 monitoring and detailed remediation steps
The reporting could be improved by providing a more simplified report that can be easily understood by clients. A way to present the data to the client so they understand its importance would be beneficial. A lot of products have reporting, but if you pass those reports to your clients, they are not going to get the same value out of that report that I am getting. Other than that, I do not have anything. It is simple. It does not bug me. It gets out of my way. What more could you ask for? Their EDR is pretty mature in terms of what it does.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution is easy to use."
"Huntress is extremely well-written software. I used to be a developer, and I see how they've written it. It's excellent. I've never had an issue with it crashing a machine. It's small, tight code."
"It is very easy to use. It is a great solution. They are one of the better vendors that I have ever worked with since I have been in the industry."
"The features of Huntress that I found helpful are the one-click remediation piece and the ability for me to reach out to their customer service reps and get this under control when there is a threat."
"After deployment, it takes some time to scan and process everything. Huntress has effectively flagged issues such as password files on desktops, which it identifies as low-level alerts. It also handles more significant threats effectively."
"The most valuable aspect of Huntress is its ability to isolate legacy systems from the network, preventing the spread of threats."
"It is clear, simple, and easy to use. There are things that I can automate in terms of escalation, but if I want to go into the settings and play with it, I can. They provide detailed remediation steps, explaining why an issue is a problem and what steps to take."
"We saw the benefits of Huntress pretty quickly. Once it started detecting threats, it was great."
"Huntress is easy to use. It immediately improved visibility and understanding of our security posture."
 

Cons

"The solution could improve how it scours each website."
"Not every time, but sometimes when we click on the remediation, the auto-resolution of the alert, the screen gets stuck, and I need to contact support so they can confirm the remediation was applied, and they have to close the ticket."
"Ultimately, the clarity of their alerts is paramount for effective threat communication and could benefit from clearer remediation steps."
"The Huntress is not a standalone solution. It really needs to be used with something else such as Microsoft Defender or another antivirus solution. It would be nice to see the product fleshed out by the Huntress team and include the antivirus solution part as well. I want it to be a full-fledged XDR product. It would push the tool to a higher price range but it would be nice to see the fleshed out features. I want them to integrate more features from the XDR realm."
"The integration with our RMM could be better."
"I had been requesting Huntress support for macOS for a while, and they recently rolled it out, making it generally available within two months. Having a regular support line would be good."
"One area for improvement in Huntress would be to allow for PSA integration from a specific IP address or hostname for better security measures."
"The existing features are perfect. However, I think they could add a more robust set of security features like dark web scanning, penetration testing, and risk assessment for clients. We would have one tool for everything. We wouldn't have to go to multiple vendors to pull something together. That would be more beneficial for us."
"To enhance the platform, I suggest adding a feature to forward Huntress's recommended response directly to the client, ensuring their clear understanding of the gathered information."
 

Pricing and Cost Advice

"I rate the solution’s pricing a six or seven out of ten.."
"The solution's pricing is fair."
"I rate the product's price a five or six on a scale of one to ten, where one is cheap, and ten is expensive since it is a fairly priced product."
"Huntress is priced fairly for the services and value it provides."
"Huntress is an easy sell to clients because it does all the heavy lifting. Sometimes, they will buck a little at the price because they want a free antivirus or EDR. We tell them that we use Huntress on all our machines. That is our standard process for all the machines we roll out. When we give that advice, people are pretty willing to say okay."
"The pricing model for Huntress is similar to competitors and is charged per endpoint."
"The pricing is competitive, in line with Huntress's offerings, and aligns well with our business model."
"The tool’s price is very good. You just need to pay for the standard license. However, you need to pay the additional cost for Microsoft Defender."
"It is simple. It is reasonable. They raised my prices this year. We never like price increases, but they continue to add value, so we just keep adding agents as we grow and as our clients grow."
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Top Industries

By visitors reading reviews
Comms Service Provider
21%
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
7%
Computer Software Company
17%
Manufacturing Company
9%
Insurance Company
8%
Retailer
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for ESET EDR/XDR?
I rate the solution’s pricing a six or seven out of ten. Our customers have a yearly license with no additional costs.
What needs improvement with ESET EDR/XDR?
The solution could improve how it scours each website.
What do you like most about Huntress?
It is very easy to use. It is a great solution. They are one of the better vendors that I have ever worked with since I have been in the industry.
What needs improvement with Huntress?
Huntress has a cyber education platform, but it lacks all the languages we need. Since we support customers in different countries, expanding the language options for their training would be benefi...
What is your primary use case for Huntress?
We're a managed service provider, so we resell Huntress Managed EDR to our customers. We use the EDR and the MDR products, which provide endpoint and 365 protection.
 

Also Known As

ESET Secure Authentication
No data available
 

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Overview

 

Sample Customers

Mitsubishi Motors, Canon
Information Not Available
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