PagerDuty Operations Cloud and FortiMonitor compete in operational monitoring and incident management. Data suggests FortiMonitor has the upper hand due to its comprehensive feature set despite higher initial costs.
Features: PagerDuty Operations Cloud specializes in real-time incident management and automated workflows, improving operational efficiency. FortiMonitor provides extensive network visibility, proactive alerting, and comprehensive monitoring features, making it more robust.
Room for Improvement: PagerDuty Operations Cloud could enhance its feature set to be more comprehensive and improve integration with third-party tools. Its scalability in larger deployments might require attention. FortiMonitor could benefit from simplifying its setup process and expanding support for new vendors. It can also enhance user interface intuitiveness.
Ease of Deployment and Customer Service: PagerDuty Operations Cloud offers straightforward deployment and responsive customer support, ensuring smooth implementation. FortiMonitor, with a more complex deployment, provides personalized customer service, enhancing user experience.
Pricing and ROI: PagerDuty Operations Cloud is cost-effective with moderate ROI, suitable for price-sensitive customers. FortiMonitor, although higher in upfront cost, offers a superior long-term ROI due to its feature-rich offerings, providing greater value over time.
| Product | Market Share (%) |
|---|---|
| PagerDuty Operations Cloud | 19.5% |
| FortiMonitor | 1.3% |
| Other | 79.2% |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 2 |
| Large Enterprise | 6 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 11 |
| Large Enterprise | 19 |
FortiMonitor is a comprehensive, SaaS-based digital experience monitoring (DEM) platform that helps organizations modernize their performance-monitoring tools. It provides visibility into endpoint application performance and digital experience—no matter where the user resides or where the application is hosted.
The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.
PagerDuty Features
PagerDuty has many valuable key features. Some of the most useful ones include:
PagerDuty Benefits
There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.
Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."
PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”
Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."
A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”
We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
