We performed a comparison between FortiMonitor and PagerDuty Operations Cloud based on real PeerSpot user reviews.
Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."FortiMonitor's dashboard is very informative and user-friendly."
"The most valuable feature of FortiMonitor is user monitoring. We are able to see if the user is following the policy or not from their system. Additionally, the solution integrates well with Fortinet FortiGate and has centralized management."
"The tool continuously improves, adapting to support new vendors and technologies. Importantly, it automates the process, triggering alerts when devices require attention, and eliminating the need for manual intervention."
"The solution helps to see client infrastructure. It has many boxes and blinks green or red when the station goes up or down. We have different domains for the device groups that we monitor."
"The most valuable feature of FortiMonitor is the overall ability to monitor the health of the environment."
"FortiMonitor is really easy to use for monitoring the logs on FortiGate...It is a stable product."
"It provides the best firewall features."
"In FortiMonitor, we're linked up with our Netgear, CactusServer, and NOC. It's really valuable because everything's migrating to one dashboard for us system engineers. We can keep an eye on traffic, blocked sites, and the health of our hardware. That last part, about knowing if something's going to fail soon, is super important. It gives us time to sort things out before any big problems happen. As a system engineer, I need to keep tabs on everything – temperature, monitoring systems, and network operations. This data is really handy because it helps me ensure our site runs smoothly, whether it's turning systems on or off. Just last night, there was a system failure, but thanks to real-time monitoring, I quickly identified the problem and got the necessary replacement parts."
"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."
"The initial setup is straightforward."
"Notification is the most valuable feature."
"The initial setup is a simple process."
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."
"Sometimes, we get corruption when upgrading from firmware to the new generation, causing a lot of issues."
"FortiMonitor could improve by having compatibility with other operating systems, such as Linux."
"FortiMonitor's monitoring could be much better. It should be like, in Palo Alto."
"Sometimes, during high CPU usage, we cannot access FortiMonitor and must refresh it."
"I think the current features are really good for me, nothing else comes to mind right now. Maybe some small improvements could be made in the customization and configuration part of the UI to make it easier or more intuitive. Customizable UI options, like we saw in the demo, could be helpful for everyone. But in our operational environment, having clear health status and system details is crucial for us system engineers. One feature I'd really like to see is a credential management system. It would help us keep track of who's logged in and how many times, which is important due to user restrictions. Sometimes, we need to manage logins more efficiently, like logging off other users to free up credentials. So having a feature like that would be really helpful."
"We use FortiToken, and it's a pain to use because you have to send things through your phone and then confirm by email. Only after this can you log in. It's dual-factor authentication. I wish that I could just log in or bring up a dashboard where I could log in from."
". Enhancements in the dashboard, such as clearer alerting, maintenance window management, software version tracking, and better visualization, would be beneficial."
"There is room for improvement in the FortiMonitor report. It is not ideal for showcasing to tech customers or managers, especially when trying to display high CPU usage from logins within a specific range of months or the most recent month."
"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"It cannot be integrated with our upgraded Jira system."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
FortiMonitor is ranked 11th in IT Alerting and Incident Management with 10 reviews while PagerDuty Operations Cloud is ranked 1st in IT Alerting and Incident Management with 35 reviews. FortiMonitor is rated 7.8, while PagerDuty Operations Cloud is rated 8.8. The top reviewer of FortiMonitor writes "Helps organizations modernize their performance-monitoring tools, but the solution needs to improve its dashboard". On the other hand, the top reviewer of PagerDuty Operations Cloud writes "Effectively generates alerts for incidents, making it suitable for 24/7 monitoring of infrastructure". FortiMonitor is most compared with SolarWinds Network Device Monitor, PRTG Network Monitor, SolarWinds NPM, Auvik Network Management (ANM) and Datadog, whereas PagerDuty Operations Cloud is most compared with Opsgenie, ServiceNow, JIRA Service Management, Everbridge IT Alerting and Splunk On-Call. See our FortiMonitor vs. PagerDuty Operations Cloud report.
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