FortiMonitor vs PagerDuty Operations Cloud comparison

Fortinet and PagerDuty are both solutions in the IT Alerting and Incident Management category. Fortinet is ranked #7 with an average rating of 8.4, while PagerDuty is ranked #1 with an average rating of 8.5. Fortinet holds a 1.3% mindshare in IMS, compared to PagerDuty’s 22.1% mindshare. Additionally, 100% of Fortinet users are willing to recommend the solution, compared to 97% of PagerDuty users who would recommend it.

FortiMonitor

Read 15 FortiMonitor reviews

101 Views
52 Comparison Views

100% willing to recommend

PagerDuty Operations Cloud

Read 37 PagerDuty Operations Cloud reviews

2,347 Views
1,583 Comparison Views

97% willing to recommend

FortiMonitor

PagerDuty Operations Cloud

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Executive SummaryUpdated on Jan 2, 2025

PagerDuty Operations Cloud and FortiMonitor compete in operational monitoring and incident management. Data suggests FortiMonitor has the upper hand due to its comprehensive feature set despite higher initial costs.

Features: PagerDuty Operations Cloud specializes in real-time incident management and automated workflows, improving operational efficiency. FortiMonitor provides extensive network visibility, proactive alerting, and comprehensive monitoring features, making it more robust.

Room for Improvement: PagerDuty Operations Cloud could enhance its feature set to be more comprehensive and improve integration with third-party tools. Its scalability in larger deployments might require attention. FortiMonitor could benefit from simplifying its setup process and expanding support for new vendors. It can also enhance user interface intuitiveness.

Ease of Deployment and Customer Service: PagerDuty Operations Cloud offers straightforward deployment and responsive customer support, ensuring smooth implementation. FortiMonitor, with a more complex deployment, provides personalized customer service, enhancing user experience.

Pricing and ROI: PagerDuty Operations Cloud is cost-effective with moderate ROI, suitable for price-sensitive customers. FortiMonitor, although higher in upfront cost, offers a superior long-term ROI due to its feature-rich offerings, providing greater value over time.

To learn more, read our detailed FortiMonitor vs. PagerDuty Operations Cloud Report (Updated: March 2025).

Buyer's Guide

FortiMonitor vs. PagerDuty Operations Cloud

March 2025

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Helped 845,040 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

FortiMonitor

Ranking in IT Alerting and Incident Management

7th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (14th), IT Infrastructure Monitoring (14th), Digital Experience Monitoring (DEM) (3rd)

PagerDuty Operations Cloud

Ranking in IT Alerting and Incident Management

1st

Average Rating

8.8

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Process Automation (13th), AIOps (9th), Critical Event Management (CEM) (1st)

Mindshare comparison

As of April 2025, in the IT Alerting and Incident Management category, the mindshare of FortiMonitor is 1.3%, up from 0.8% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 22.1%, down from 30.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

JaimeVasquez

Commercial Manager at IT-Experience

Monitoring capabilities keep operations running smoothly and alerts enhance proactive system management

We use FortiMonitor to monitor the infrastructure of our customers. We check on what is happening with their operations, monitor bandwidth, ensure configurations are appropriate for the customer, and identify if anything is going wrong The most valuable features of FortiMonitor are its redundancy…

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JeremyEmmett

Sr Director - Global Support APJ at HashiCorp

Centralized alert management with customizable routing and superior scheduling

Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Overall, I would recommend FortiMonitor to others."

"FortiMonitor is really easy to use for monitoring the logs on FortiGate...It is a stable product."

"The product's initial setup phase is easy."

"It provides the best firewall features."

"FortiMonitor's dashboard is very informative and user-friendly."

"The solution helps to see client infrastructure. It has many boxes and blinks green or red when the station goes up or down. We have different domains for the device groups that we monitor."

"In FortiMonitor, we're linked up with our Netgear, CactusServer, and NOC. It's really valuable because everything's migrating to one dashboard for us system engineers. We can keep an eye on traffic, blocked sites, and the health of our hardware. That last part, about knowing if something's going to fail soon, is super important. It gives us time to sort things out before any big problems happen. As a system engineer, I need to keep tabs on everything – temperature, monitoring systems, and network operations. This data is really handy because it helps me ensure our site runs smoothly, whether it's turning systems on or off. Just last night, there was a system failure, but thanks to real-time monitoring, I quickly identified the problem and got the necessary replacement parts."

"The tool continuously improves, adapting to support new vendors and technologies. Importantly, it automates the process, triggering alerts when devices require attention, and eliminating the need for manual intervention."

More FortiMonitor pros

"It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person."

"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."

"PagerDuty is very stable and very reliable."

"PagerDuty helps you bifurcate teams and redirect alerts to specific teams"

"The SMS pages and the mobile application are pretty much the top two features."

"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."

"The product has valuable on-call scheduling, escalation, and incident workflow management features."

"The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."

More PagerDuty Operations Cloud pros

Cons

"Sometimes, during high CPU usage, we cannot access FortiMonitor and must refresh it."

"There is room for improvement in the FortiMonitor report. It is not ideal for showcasing to tech customers or managers, especially when trying to display high CPU usage from logins within a specific range of months or the most recent month."

"The tool's price in Vietnam is high, making it an area of concern where improvements can be made."

"Sometimes, we get corruption when upgrading from firmware to the new generation, causing a lot of issues."

"FortiMonitor could be improved by making it more convenient for smaller workloads, such as when configuring a few branches."

"FortiMonitor needs to improve its alert system."

"Additionally, there are no AI features in FortiMonitor, which might be an area for enhancement."

"There are no AI features in FortiMonitor, which might be an area for enhancement."

More FortiMonitor cons

"PagerDuty's webhooks need some improvement."

"It’s quite hard to reach the support team."

"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."

"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."

"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."

"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that."

"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."

"The user interface could be more intuitive."

More PagerDuty Operations Cloud cons

Pricing and Cost Advice

"The price of FortiMonitor is approximately $200 annually for 225 users. The price is competitive."

"We have a large customer base for Fortinet, and the additional buying power got us really great discounts."

"There are additional costs needed for certain functionality, such as scalability."

"The tool's pricing model in Vietnam is a bit high. I rate the product price as an eight out of ten."

"Compared to other solutions, FortiMonitor is a very expensive solution."

"In terms of licensing, while it may not be the most expensive option on the market, it's relatively cost-effective. You can obtain licenses at a lower cost, with the calculation being straightforward. For example, if you onboard around 5,000 devices, you'll need approximately 5,000 licenses, as each device typically counts as one license."

"FortiMonitor's price is very high."

"On a scale from one to ten, I rate the pricing a nine since it is a good solution that is available at a cheap price."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"The pricing may be about $1,000 per user."

"The cost is based on the package you select."

"There is a license needed to use PagerDuty."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

More PagerDuty Operations Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

28%

Manufacturing Company

Retailer

Healthcare Company

Computer Software Company

21%

Financial Services Firm

13%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is the best network monitoring software for large enterprises?

I have a clear bias because I work for Panopta. We aren't a fit for everyone, but I can confirm that Panopta is a lot less work to stand up and maintain. It's also a lot easier to use and onboard n...

See all answers

What do you like most about FortiMonitor?

In FortiMonitor, we're linked up with our Netgear, CactusServer, and NOC. It's really valuable because everything's migrating to one dashboard for us system engineers. We can keep an eye on traffic...

See all answers

What is your experience regarding pricing and costs for FortiMonitor?

FortiMonitor does save time but not significantly on costs, as there are still expenses related to procurement, installation, and licensing.

See all answers

What do you like most about PagerDuty?

The product easily integrates with other solutions.

See all answers

What is your experience regarding pricing and costs for PagerDuty?

The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...

See all answers

What needs improvement with PagerDuty?

See all answers

Comparisons

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Compared 17% of the time

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Compared 14% of the time

PRTG Network Monitor vs FortiMonitor

Compared 9% of the time

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Opsgenie vs PagerDuty Operations Cloud

Compared 24% of the time

Everbridge IT Alerting vs PagerDuty Operations Cloud

Compared 15% of the time

JIRA Service Management vs PagerDuty Operations Cloud

Compared 11% of the time

Rootly vs PagerDuty Operations Cloud

Compared 9% of the time

ServiceNow vs PagerDuty Operations Cloud

Compared 8% of the time

More PagerDuty Operations Cloud Competitors

Product Reports

Buyer's Guide

Digital Experience Monitoring (DEM)

March 2025

Download FortiMonitor product report

Buyer's Guide

PagerDuty Operations Cloud

March 2025

Download PagerDuty Operations Cloud product report

Also Known As

Panopta

No data available

Overview

FortiMonitor is a comprehensive, SaaS-based digital experience monitoring (DEM) platform that helps organizations modernize their performance-monitoring tools. It provides visibility into endpoint application performance and digital experience—no matter where the user resides or where the application is hosted.

Fortinet

The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

PagerDuty Features

PagerDuty has many valuable key features. Some of the most useful ones include:

650+ integrations
Alerting
Native apps with push notifications
On-call duty scheduling
Automatic escalation of alerts
Reliable, distributed architecture
Incident reporting
Real-time monitoring
Network analysis
Issue tracking
Access controls/permissions
Service Level Agreement (SLA) management

PagerDuty Benefits

There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.

Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.

Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.

Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.

CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”

PagerDuty

Sample Customers

SONY, GoDaddy, HCL, ING, ARMOR, billboard

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Buyer's Guide

FortiMonitor vs. PagerDuty Operations Cloud

March 2025

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