Oracle Fusion Service and Freshsales are competitive solutions in the customer relationship management space, each catering to distinct business needs. Oracle Fusion Service holds the upper hand in complex, data-driven environments with its integration capabilities and analytics, while Freshsales excels with its ease of use for smaller to mid-sized enterprises.
Features: Oracle Fusion Service integrates robust analytics, automation tools, and enterprise-wide collaboration. Freshsales provides excellent pipeline management, AI insights, and customizable workflows.
Room for Improvement: Oracle Fusion Service could improve in reducing its resource demands and simplifying its interface. Freshsales might benefit from expanding its feature set to cater to larger enterprises and enhancing its analytic capabilities beyond basic insights.
Ease of Deployment and Customer Service: Oracle Fusion Service requires more resources and a detailed implementation plan, often necessitating comprehensive support. Freshsales offers a straightforward setup with rapid deployment, making customer service engagement easier and quicker.
Pricing and ROI: Oracle Fusion Service involves a higher initial investment due to extensive functionality and integration potential, promising long-term benefits. Freshsales is more cost-effective with a faster ROI, suitable for companies prioritizing flexibility and budgeting.
Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
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