Oracle Fusion Service and HubSpot Sales Hub are competitors in the CRM category. HubSpot Sales Hub appears to have the upper hand due to its intuitive design and ease of use.
Features: Oracle Fusion Service offers advanced AI-driven analytics, extensive customization options, and robust integration capabilities with other Oracle tools. HubSpot Sales Hub provides powerful lead management, email tracking, and pipeline automation features.
Room for Improvement: Oracle Fusion Service could improve by simplifying its deployment process, enhancing user interface design, and offering more flexible pricing options. HubSpot Sales Hub could benefit from expanding customization capabilities, enhancing automation features, and improving scalability for larger enterprises.
Ease of Deployment and Customer Service: Oracle Fusion Service has a complex deployment process due to its extensive customization and integration possibilities, and it offers comprehensive support, including enterprise-level assistance. HubSpot Sales Hub features quick, cloud-based deployment with strong customer support, praised for its user-friendliness.
Pricing and ROI: Oracle Fusion Service involves higher initial setup costs, justified by its long-term value in large enterprises. HubSpot Sales Hub offers a cost-effective setup with scalable pricing plans, often providing quicker ROI due to easy implementation and user-friendly nature.
It is more difficult with the language in Portuguese, which complicates understanding other functions.
Customer service varies as sometimes I receive a good response, and other times I need to escalate issues and involve engineers from Oracle in an OWC session.
Initially, we had ten ERPs, and I have added more since.
HubSpot Sales Hub could be improved by being more affordable in other countries.
Simpler integration capabilities.
When dealing with bulk data uploads via a BDI process, some records occasionally fail, requiring me to debug and reprocess them.
I think it's expensive, yet it does not pose a threat, making it costly for my enterprise.
The divisions for sales and the graphics are very customizable in HubSpot Sales Hub.
There are ERP connectors available for Oracle middleware, enabling seamless integration through a drag-and-drop interface.
There is also a focus on maintaining efficiency, and it is a significant time saver.
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