HubSpot Sales Hub vs Zoho CRM comparison

HubSpot and Zoho are both solutions in the CRM category. HubSpot is ranked #12 with an average rating of 8.1, while Zoho is ranked #5 with an average rating of 8.3. HubSpot holds a 0.8% mindshare in CRM, compared to Zoho’s 3.0% mindshare. Additionally, 85% of HubSpot users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

HubSpot Sales Hub

Read 20 HubSpot Sales Hub reviews

472 Views
211 Comparison Views

85% willing to recommend

Zoho CRM

Read 52 Zoho CRM reviews

2,597 Views
1,190 Comparison Views

88% willing to recommend

HubSpot Sales Hub

Zoho CRM

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Executive SummaryUpdated on Dec 19, 2024

Zoho CRM and HubSpot Sales Hub operate in the competitive CRM sector. HubSpot Sales Hub has an advantage due to its comprehensive feature set.

Features: Zoho CRM supports a high degree of customization, offers automation tools, and integrates smoothly with Google Apps for Business. It includes lead and pipeline management, complete with a powerful analytics tool for detailed insights. HubSpot Sales Hub excels with advanced marketing tools, effective lead tracking, and comprehensive deal analytics, providing robust reporting capabilities. Its seamless integration with email tools enhances communication efficiency.

Room for Improvement: Zoho CRM can enhance its user interface to improve navigation, as some users find it slightly challenging. Increased flexibility in third-party integrations outside the Zoho ecosystem could also be beneficial. Further development of native mobile app capabilities might enhance on-the-go functionality. HubSpot Sales Hub could reduce initial setup complexity, which might intimidate some new users. Additional customization options for sales pipelines would cater to varied business needs. Also, lowering the pricing tiers to fit smaller businesses without extensive budgets could make it more accessible.

Ease of Deployment and Customer Service: Zoho CRM offers a flexible deployment model with a focus on on-premises and cloud options, paired with personalized customer service. It emphasizes adaptability and customization to fit diverse business requirements. HubSpot Sales Hub provides quick deployment via its cloud solution, minimizing setup hassles. It offers comprehensive support resources that include guides, training, and live assistance to facilitate user adoption swiftly.

Pricing and ROI: Zoho CRM is cost-effective, with affordable pricing and a low initial setup cost, offering a strong return on investment for budget-conscious organizations. It provides a free tier for small teams, enhancing its accessibility. HubSpot Sales Hub, despite a potentially higher cost, delivers excellent ROI through advanced features and enhanced integration efficiency. Its value is realized through comprehensive tools that align with broader business and marketing strategies.

To learn more, read our detailed HubSpot Sales Hub vs. Zoho CRM Report (Updated: April 2025).

Buyer's Guide

HubSpot Sales Hub vs. Zoho CRM

April 2025

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Helped 847,625 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.9

HubSpot Sales Hub enhances ROI with improved lead tracking, communication, customer profiling, supporting informed decisions despite longer sales cycles.

Sentiment score

7.5

Zoho CRM boosted sales efficiency, reduced staffing needs, and delivered tangible ROI through automation and improved operational performance.

No quotes available

For more quotes and insights, download the HubSpot Sales Hub report

No quotes available

For more quotes and insights, download the Zoho CRM report

Customer Service

Sentiment score

6.7

HubSpot Sales Hub's customer service is praised for responsiveness, effective self-help resources, and overall user satisfaction despite minor downtime issues.

Sentiment score

6.7

Zoho CRM's customer service is knowledgeable but lacks 24/7 availability, with varying support based on subscription plans.

It is more difficult with the language in Portuguese, which complicates understanding other functions.

Andressa Didyk

Account Executive at a tech services company with 51-200 employees

For more quotes and insights, download the HubSpot Sales Hub report

No quotes available

For more quotes and insights, download the Zoho CRM report

Scalability Issues

Sentiment score

7.0

HubSpot Sales Hub is scalable and user-friendly but may lack features for large enterprises like Salesforce.

Sentiment score

7.9

Zoho CRM effectively supports scalability, offering flexibility and integration for both small and large organizations without significant issues.

No quotes available

For more quotes and insights, download the HubSpot Sales Hub report

No quotes available

For more quotes and insights, download the Zoho CRM report

Stability Issues

Sentiment score

8.4

HubSpot Sales Hub is praised for its near 100% uptime and consistent stability, receiving varied ratings for reliability.

Sentiment score

7.8

Zoho CRM is stable for small to mid-businesses, with minimal issues quickly resolved and high user satisfaction.

No quotes available

For more quotes and insights, download the HubSpot Sales Hub report

No quotes available

For more quotes and insights, download the Zoho CRM report

Room For Improvement

HubSpot Sales Hub needs more automation, integrations, better reporting, AI capabilities, and interface improvements to meet enterprise demands.

Zoho CRM needs better integration, AI enhancements, usability improvements, and cost-effective customization for scalability and reliable support.

HubSpot Sales Hub could be improved by being more affordable in other countries.

Andressa Didyk

Account Executive at a tech services company with 51-200 employees

For more quotes and insights, download the HubSpot Sales Hub report

No quotes available

For more quotes and insights, download the Zoho CRM report

Setup Cost

HubSpot Sales Hub is seen as valuable and scalable, starting at $100 monthly, with discounts for yearly commitments.

Zoho CRM provides cost-effective subscription plans starting at $50 monthly, with broader access via the Zoho One package.

No quotes available

For more quotes and insights, download the HubSpot Sales Hub report

I rate the pricing as a five out of ten, as it offers good value for money.

Sumesh Sadasivan

Director at a tech company with 51-200 employees

For more quotes and insights, download the Zoho CRM report

Valuable Features

HubSpot Sales Hub streamlines sales processes with integration, intuitive setup, pipeline management, automation, and enhanced reporting capabilities.

Zoho CRM offers comprehensive features and scalability, ideal for efficient sales management and supports startups and small businesses.

The divisions for sales and the graphics are very customizable in HubSpot Sales Hub.

Andressa Didyk

Account Executive at a tech services company with 51-200 employees

For more quotes and insights, download the HubSpot Sales Hub report

Specifically, the leads and deals modules, as well as integrations, are very effective.

Sumesh Sadasivan

Director at a tech company with 51-200 employees

For more quotes and insights, download the Zoho CRM report

Categories and Ranking

HubSpot Sales Hub

Ranking in CRM

12th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoho CRM

Ranking in CRM

5th

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Opportunity Management (3rd), Sales Force Automation (3rd)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of HubSpot Sales Hub is 0.8%, up from 0.6% compared to the previous year. The mindshare of Zoho CRM is 3.0%, down from 4.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Gonçalo Teixeira

Business Development and Product Owner at wrightia

Offers better lead and opportunity management, improved forecasting, increased visibility, and time-saving benefits

The tool has improved my sales pipeline management. It allows me to track the progress of each sales cycle and receive alerts when a sales stage is ending, prompting me to take necessary actions. I can easily manage customer interactions, primarily through email, which are automatically associated with the corresponding lead or opportunity. This helps me forecast sales. Additionally, the tool offers other useful tools for marketing and email marketing activities. The most effective feature for email tracking is the integration that immediately captures customer replies and associates them with the customer's history. This allows easy access to all interactions via email without needing to search through emails. Additionally, integrating email signatures and managing multiple email accounts makes tracking and managing emails very convenient. The tool offers an easy overview of opportunities. The solution's reporting feature is easy to configure and manage. The value includes better lead and opportunity management, improved forecasting, increased visibility, and time-saving benefits.

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Educational Organization

13%

Manufacturing Company

Retailer

Educational Organization

80%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about HubSpot Sales Hub?

It provides efficient business forecasts.

See all answers

What is your experience regarding pricing and costs for HubSpot Sales Hub?

The tool's licensing offers value.

See all answers

What needs improvement with HubSpot Sales Hub?

I think AI-driven features would be great. For example, if it could make recommendations and suggestions for each user, like when to reply or what to say, that would be a great asset in a CRM. This...

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

I rate the pricing as a five out of ten, as it offers good value for money.

See all answers

What needs improvement with Zoho CRM?

The analytics and AI suggestion features need improvement.

See all answers

Comparisons

Affinity vs HubSpot Sales Hub

Compared 75% of the time

Bigin by Zoho CRM vs HubSpot Sales Hub

Compared 25% of the time

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SAP CRM vs Zoho CRM

Compared 51% of the time

Odoo vs Zoho CRM

Compared 8% of the time

Bitrix24 vs Zoho CRM

Compared 7% of the time

Oracle CRM vs Zoho CRM

Compared 6% of the time

LeadSquared vs Zoho CRM

Compared 5% of the time

More Zoho CRM Competitors

Product Reports

Buyer's Guide

HubSpot Sales Hub

April 2025

Download HubSpot Sales Hub product report

Buyer's Guide

Zoho CRM

March 2025

Download Zoho CRM product report

Overview

Powerful Sales Software That Grows With You
Track how deals are progressing, organize all sales activity in one place, and accelerate sales cycles to close more deals, faster.

HubSpot

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

digimind, easyrecrue, software2, subaru, suzuki, Huif

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

HubSpot Sales Hub vs. Zoho CRM

April 2025

Free Report: HubSpot Sales Hub vs. Zoho CRM

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