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IBM Resilient vs SECDO Platform vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

As of April 2025, in the Security Incident Response category, the mindshare of IBM Resilient is 10.9%, up from 7.0% compared to the previous year. The mindshare of SECDO Platform is 1.3%, down from 2.3% compared to the previous year. The mindshare of ServiceNow Security Operations is 19.2%, up from 12.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response
 

Featured Reviews

Usman Bhatti - PeerSpot reviewer
Simple deployment, scalable, but lacking third-party solution compatibility
Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution. It's worth noting that many third-party add-on applications needed to be purchased separately to integrate with IBM Resilient. While there were built-in applications available for incident remediation, the selection was limited. Additionally, integrating third-party applications was often a difficult and time-consuming process due to the technical complexity involved.
reviewer1643085 - PeerSpot reviewer
Great documentation, good technical support, and very in-depth
The initial setup can be complex. I would advise users to leverage all of the access with Palo Alto, in terms of setting up with the technical account management teams. They need to ensure that what they have in mind for the product is actually going to be what happens. I have not run into any problems with deploying the product. Any of their security products are well-documented, either with open source intelligence or the documentation from Palo Alto. We had a client with less than a thousand users that received a dedicated engineer and a technical account manager that was able to walk them through the first 90 days of ownership. The support is certainly there.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product is very good at incident response."
"As a whole, the product is stable...Technical support is very good."
"The solution is reliable in our usage."
"It's really simple and has a flexible interface."
"It is a stable solution...It is a scalable solution."
"Its flexibility is the most valuable."
"The solution is very easy to use."
"IBM Resilient is scalable."
"Technical support is great. Palo Alto is extremely helpful and responsive."
"It basically automates the entire alert investigation process."
"The ease of deployment is a valuable feature."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"Reduces time to closure and closure metrics for vulnerabilities."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"The ease of use is great."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"What I found most valuable in ServiceNow Security Operations is that it's very useful for any incoming vulnerability. For example, if my team finds any vulnerability on servers such as the CA and CMDB integrated with ServiceNow Security Operations, my team can make some changes. My team can map the vulnerabilities found on the CA server, make the changes required, and resolve the vulnerabilities before the system is attacked. You can avoid vulnerability attacks through ServiceNow Security Operations, so this is the best feature of the solution. ServiceNow Security Operations is beneficial mainly for vulnerability response and engagement purposes."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
 

Cons

"IBM Resilient is quite complex, including its configuration."
"Integrating IBM Resilient with other applications can be very difficult and technically challenging. Often, they use the excuse that you are using the latest version of an application, such as an endpoint security system, and they don't have an API or support for it at the moment. There is no automation in the SOAR solution."
"The integration could be improved so that it is easy to integrate with other solutions."
"It is not very straightforward to set up custom integrations, especially with services like Azure. You need an additional server for integration."
"The tool needs to improve its documentation on license scripts."
"Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations."
"The implementation could be a bit simpler."
"There are shortcomings with IBM Resilient's technical support team that can be considered for improvement in the future."
"Many will try to use this as an out-of-the-box solution, however, it needs to be configured to fit what a company would like to do with it."
"Maybe the notifications setting could use a simpler setting."
"The price should be reduced in order to be more competitive in the market."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"The threat intelligence module needs a better dashboard."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"The initial setup is difficult."
 

Pricing and Cost Advice

"I feel it is an expensive product when my company pays annually for renewal, support, and follow-up."
"The cost of the product is quite high."
"Pricing for the solution is good, in my opinion."
"We could create unlimited users using the license we had purchased."
"It is very expensive."
"I would rate the tool’s pricing a three out of ten. The tool’s pricing is on a yearly basis."
"There is a license you need to pay for in order to use this product."
"There are no costs except for the support services that our company pays in addition to the licensing charges attached to the solution."
"Be sure of the actual number of endpoints in your company."
"The price of this solution is the highest in the market, although there are no costs in addition to the standard licensing fees."
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The product is more expensive than other solutions."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Financial Services Firm
33%
Computer Software Company
11%
Manufacturing Company
9%
Government
6%
Financial Services Firm
13%
Computer Software Company
10%
Comms Service Provider
7%
Manufacturing Company
7%
Financial Services Firm
20%
Manufacturing Company
11%
Computer Software Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about IBM Resilient?
It is a stable solution...It is a scalable solution.
What is your experience regarding pricing and costs for IBM Resilient?
I am not the one in charge of pricing, so I am not sure about the costs.
What needs improvement with IBM Resilient?
Integration with some devices, including Cisco PowerPower and certain antivirus products, has limitations.
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What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a tick...
 

Overview

 

Sample Customers

Golden Living, Health Equity, USA Funds
Valley National Bank, IDT Corporation
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about VMware, ServiceNow, IBM and others in Security Incident Response. Updated: April 2025.
849,600 professionals have used our research since 2012.