IFS Cloud Platform vs Ivanti Neurons for ITSM comparison

IFS and Ivanti are both solutions in the Help Desk Software category. IFS is ranked #11 with an average rating of 7.8, while Ivanti is ranked #10 with an average rating of 8.3. IFS holds a 1.7% mindshare in HDS, compared to Ivanti’s 2.2% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 91% of Ivanti users who would recommend it.

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

573 Views
371 Comparison Views

87% willing to recommend

Ivanti Neurons for ITSM

Read 16 Ivanti Neurons for ITSM reviews

928 Views
510 Comparison Views

91% willing to recommend

IFS Cloud Platform

Ivanti Neurons for ITSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

IFS Cloud Platform and Ivanti Neurons for ITSM are major players in the IT management sector. IFS Cloud often receives accolades for its comprehensive features and user satisfaction, particularly for complex business needs, while Ivanti is highly regarded for IT service management capabilities and automation, making it a favorite among ITSM-centric organizations.

Features: IFS Cloud Platform offers a robust pricing matrix that supports complex pricing strategies tailored to individual client needs, maximizing profits. Its warehouse functionality allows seamless operations across multiple businesses in a shared environment. Additionally, IFS's architecture provides easy integration with enterprise software. On the other hand, Ivanti Neurons for ITSM features advanced service management with automated workflows and a strong CMDB integration. It is designed for centralized IT service management with a powerful service view CMDB.

Room for Improvement: IFS Cloud Platform users have identified the need for improved usability, more flexible customization, easier reporting, and enhanced integration with emerging technologies like IoT. Ivanti Neurons for ITSM could improve by simplifying its interface, enhancing self-service customization, and expanding integration opportunities with other vendors.

Ease of Deployment and Customer Service: IFS Cloud Platform provides a range of deployment options, including on-premises, hybrid, and public cloud settings. Its user-led technical support, however, would benefit from faster response times and better documentation. Ivanti Neurons for ITSM offers flexible deployment choices and is known for its excellent technical support, providing streamlined assistance for clients needing configuration and advice.

Pricing and ROI: IFS Cloud Platform offers competitive pricing options based on company size and needs, yielding significant ROI despite the requirement for a comprehensive cost agreement upfront. Ivanti Neurons for ITSM operates on a subscription model that is appealing to larger organizations through custom service bundles, although the upfront costs may be challenging for smaller businesses. Ivanti's pricing balances affordability with advanced features, offering attractive ROI over time.

To learn more, read our detailed IFS Cloud Platform vs. Ivanti Neurons for ITSM Report (Updated: April 2025).

Buyer's Guide

IFS Cloud Platform vs. Ivanti Neurons for ITSM

April 2025

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Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

11th

Ranking in IT Service Management (ITSM)

10th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM (21st), Customer Experience Management (7th), Field Service Management (2nd), ERP (13th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (3rd), Local Government CRM (6th), IT Asset Management (10th), License Management (3rd)

Ivanti Neurons for ITSM

Ranking in Help Desk Software

10th

Ranking in IT Service Management (ITSM)

8th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.7%, up from 1.0% compared to the previous year. The mindshare of Ivanti Neurons for ITSM is 2.2%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Sanjay Mukhopadhyay

Director - Sales & Operations - India at Intertec Systems

The solution comes with a host of features for hyper-automation

The initial setup is a mix of complex and straightforward because it depends on which modules you are implementing for ITSM. There are a lot of complex workflows and SLAs around the workflow. We have to configure much more complex things than just Patch Management and Endpoint. For example, it might not take even two weeks to roll out APM for 10,000 assets, but it will take three months to roll out ITSM for 10,000 assets and an equal number of users. That's because the modules you were implementing require much more knowledge, and there are a lot of complexities and nitty-gritties inside the tool which need to be understood. ITSM skill sets are in demand because reaching an L3 certification is not easy. We have those certified skill sets. That's why we're able to roll out at a fast pace. With standard documentation available, it's very clear for a certified resource to understand step-wise implementation. For every step, there is a "build and test" approach. It's a continuous integration. You follow this process, so you don't suddenly realize there are many issues at the end of setup. You have to keep testing each module and process as you roll out. It's not complex, but you need to know the product.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The workflow of the solution is very good."

"Feature-wise, I like the way it provides inventory details...It is a stable solution."

"We could quickly understand what was going on and what the customer wanted to do."

"Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users."

"I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use."

"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."

"All the modules are valuable in their own right, but everything has to go through the ERP. IFS has done an excellent job integrating the various modules to complete these processes. My expertise is in the finance module, but I have used the other verticals. It's an all-around good product."

"There are fewer fields on the user screen compared to other products. This makes the UI a little bit easier to understand."

More IFS Cloud Platform pros

"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."

"I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically."

"It is easy to set up."

"Ivanti Neurons allows me to adjust our workflow according to our needs."

"The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers."

"They allow us to automate ticketing processes and create requests more efficiently, improving our overall support operations."

"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."

"The solution is easy to use and has a user-friendly interface"

More Ivanti Neurons for ITSM pros

Cons

"The solution needs to improve its documentation and user-friendliness."

"Aspects of HR and payroll could be better."

"There should be some improvements in the predefined templates in IFS Applications."

"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."

"Technical support could be improved."

"It would be ideal if, in the future, the product could incorporate IoT and blockchain elements. We'd like to explore more of these types of features going forward."

"The user interface can be improved. When you're clicking through the screens, there are some icons or symbols that really need updating and would be more useful and noticeable if they are aesthetically pleasing."

"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."

More IFS Cloud Platform cons

"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."

"There is room for improvement in terms of response time. The support team takes a long time to respond."

"Sometimes I can't get the reports that I want until I go to the manager. They need to put more into the new reports. The standard reports are great, but there do not communicate as much."

"Ivanti Neurons for ITSM is not a user-friendly tool when compared to ServiceNow."

"We'd like more integration with solutions like SolarWinds."

"There could be an improvement in the ability to easily integrate other systems without extensive development."

"Support needs improvement in terms of responsiveness and timeliness."

More Ivanti Neurons for ITSM cons

Pricing and Cost Advice

"It is better to buy implementation services from IFS than from partners"

"There's an additional yearly cost for support."

"The product is reasonably priced."

"The additional cost that comes with the solution includes the overhead of the people who are trying to fix the tool issues. These people are trying to reproduce the issue and report it to the technical support and testing with them which is huge. It is the cost of quality in the end."

"Pricing is an area that could be improved. They could be more competitive."

"The pricing of the solution may appear to be expensive for smaller companies with only tens of users; however, for larger and mid-size industrial companies, IFS is able to win deals and the pricing is competitive in the market."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"We pay for a license to use the solution, which is not very expensive."

More IFS Cloud Platform pricing and cost advice

"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."

"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."

"The product is affordable for small businesses."

"The price is on the higher side. The support is included in the standard licensing fees."

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Manufacturing Company

10%

Energy/Utilities Company

Financial Services Firm

Computer Software Company

13%

Government

13%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

See all answers

What do you like most about Ivanti Neurons for ITSM?

I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.

See all answers

What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?

The price is on the higher side. The support is included in the standard licensing fees.

See all answers

What needs improvement with Ivanti Neurons for ITSM?

There could be an improvement in the ability to easily integrate other systems without extensive development. iPaaS has been introduced to help with this, however, I have not fully explored it yet.

See all answers

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Product Reports

Buyer's Guide

IFS Cloud Platform

April 2025

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Buyer's Guide

Ivanti Neurons for ITSM

April 2025

Download Ivanti Neurons for ITSM product report

Also Known As

IFS Applications, Assyst, IFS Cloud

HEAT Service Management

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University

Buyer's Guide

IFS Cloud Platform vs. Ivanti Neurons for ITSM

April 2025

Free Report: IFS Cloud Platform vs. Ivanti Neurons for ITSM

Find out what your peers are saying about IFS Cloud Platform vs. Ivanti Neurons for ITSM and other solutions. Updated: April 2025.

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