ITRS Geneos vs SolarWinds AppOptics comparison

ITRS and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #28 with an average rating of 7.0, while SolarWinds is ranked #48 with an average rating of 8.0. ITRS holds a 1.4% mindshare in APM, compared to SolarWinds’s 0.3% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 80% of SolarWinds users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

3,532 Views
1,999 Comparison Views

96% willing to recommend

SolarWinds AppOptics

Read 9 SolarWinds AppOptics reviews

767 Views
525 Comparison Views

80% willing to recommend

ITRS Geneos

SolarWinds AppOptics

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jul 24, 2024

ITRS Geneos and SolarWinds AppOptics are competing in the IT monitoring and application performance management space. Based on user satisfaction, SolarWinds AppOptics seems to have the upper hand due to its comprehensive features and ease of deployment.

Features: ITRS Geneos provides advanced monitoring capabilities, customization options, and robust management solutions. SolarWinds AppOptics offers extensive application performance monitoring functionality, integration with other tools, and comprehensive feature sets.

Room for Improvement: ITRS Geneos users want more intuitive setup processes, better documentation, and improvements in alerting systems. SolarWinds AppOptics users seek enhancements in the alerting system, more flexible pricing models, and additional customization features.

Ease of Deployment and Customer Service: ITRS Geneos has detailed deployment documentation but can be complex to set up. Its customer service is responsive. SolarWinds AppOptics is straightforward to deploy and offers strong customer service, leading to higher ease-of-deployment ratings.

Pricing and ROI: ITRS Geneos users report high setup costs but are satisfied with the ROI for extensive monitoring capabilities. SolarWinds AppOptics users mention competitive pricing and quick ROI due to efficient performance monitoring, providing perceived better value for money.

To learn more, read our detailed ITRS Geneos vs. SolarWinds AppOptics Report (Updated: April 2025).

Buyer's Guide

ITRS Geneos vs. SolarWinds AppOptics

April 2025

Download the complete report

Helped 848,253 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

28th

Ranking in IT Infrastructure Monitoring

31st

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (46th)

SolarWinds AppOptics

Ranking in Application Performance Monitoring (APM) and Observability

48th

Ranking in IT Infrastructure Monitoring

50th

Average Rating

7.8

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (34th)

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.4%, up from 1.3% compared to the previous year. The mindshare of SolarWinds AppOptics is 0.3%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

John Yuko

Assistant Manager ICT - Projects at I&M Bank Ltd

Unique features allow consolidating and combing metrics into a single dashboard, but don't monitor mobile solutions

I would like to see more granular information provided on Unix applications. Also, the integration with Unix services should be a bit more straightforward in terms having an agent to retrieve your credentials rather than having to enter or save them for SSH on SolarWinds. From the outset, we had to set some commands to log into the search console, and they are saved on the solution, which presents a challenge in terms of exposure. The solution is unable to monitor APK solutions completely because we'd then be forced to break down the APK and provide the APIs or go through the source code. They don't have a module that can analyze an application that is maybe under-used.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts."

"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."

"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."

"ITRS can define rules to alert when certain parameters that you monitor breach a threshold. Rules can be configured to fire recovery actions automatically to clear the alert"

"One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."

"Custom script toolkits"

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."

More ITRS Geneos pros

"I have found the most valuable feature is application performance management."

"Technical support is always live and they're supportive."

"Some of the most valuable features of SolarWinds are the topology discovery and network performance analysis."

"The product has a great dashboard."

"The reporting of the solution is very good."

"The sum solution, NTA, and DPA."

Cons

"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."

"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."

"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."

"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."

More ITRS Geneos cons

"I would like to see more integration with other tools that are available on the market."

"In terms of the technology, I think they need to put some more advanced troubleshooting into SolarWinds, in terms of AI capabilities. That's the next generation, especially in the cases of APIs which have already adopted AI capabilities into their products."

"The implementation needs improvement. It needs to get modernized with the newer cloud scenario in both public and private deployment models."

"The solution should be more user-friendly."

"AppOptics would benefit from having a much more centralized view."

"The integration with Unix services should be a bit more straightforward."

Pricing and Cost Advice

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"Pricing and licensing is based on the requirements."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

More ITRS Geneos pricing and cost advice

"Mostly, it's a perpetual license. We don't have any customers using the subscription right now—it's mostly a perpetual license that the customers purchase. The licensing is based on the number of elements, whereas other solutions are node-based."

"I believe the current licensing cost is reasonable."

"Since it's a negotiable rate, I would rate the pricing as a five out of five."

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

848,253 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

76%

Computer Software Company

University

Construction Company

Educational Organization

57%

Financial Services Firm

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What do you like most about SolarWinds AppOptics?

The product has a great dashboard.

See all answers

What needs improvement with SolarWinds AppOptics?

The solution should be more user-friendly.

See all answers

What is your primary use case for SolarWinds AppOptics?

I used the solution for monitoring servers and network equipment.

See all answers

Comparisons

Dynatrace vs ITRS Geneos

Compared 23% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 16% of the time

Grafana vs ITRS Geneos

Compared 13% of the time

Prometheus Group vs ITRS Geneos

Compared 9% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 9% of the time

More ITRS Geneos Competitors

Dynatrace vs SolarWinds AppOptics

Compared 30% of the time

SolarWinds Server and Application Monitor vs SolarWinds AppOptics

Compared 21% of the time

New Relic vs SolarWinds AppOptics

Compared 14% of the time

Zabbix vs SolarWinds AppOptics

Compared 13% of the time

Zenoss Cloud vs SolarWinds AppOptics

Compared 11% of the time

More SolarWinds AppOptics Competitors

Product Reports

Buyer's Guide

ITRS Geneos

April 2025

Download ITRS Geneos product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2025

Download SolarWinds AppOptics product report

Also Known As

Geneos

AppOptics, SolarWinds TraceView, Librato

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

AppOptics is a SaaS-based simple, powerful and affordable Infrastructure & Application monitoring for custom on-premises, cloud, and hybrid systems.

Your business runs on applications, and when they go down or run slowly, it can impact the business in lost productivity, customers, or revenue. To add to the complexity, your IT environment is changing, and workloads can be spread across data centers, and cloud resources. You need to monitor the availability and performance of applications and infrastructure, regardless of where they are, so you can identify potential issues early and address them before they impact users

SolarWinds

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

TraxoCovea Insurance BTE TechnologyDatarista

Buyer's Guide

ITRS Geneos vs. SolarWinds AppOptics

April 2025

Free Report: ITRS Geneos vs. SolarWinds AppOptics

Find out what your peers are saying about ITRS Geneos vs. SolarWinds AppOptics and other solutions. Updated: April 2025.

DOWNLOAD NOW

848,253 professionals have used our research since 2012.

See our ITRS Geneos vs. SolarWinds AppOptics report.

See our list of best Application Performance Monitoring (APM) and Observability vendors and best IT Infrastructure Monitoring vendors.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.