ITRS Geneos vs SolarWinds Server and Application Monitor comparison

ITRS and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. ITRS is ranked #29 with an average rating of 7.0, while SolarWinds is ranked #16 with an average rating of 7.3. ITRS holds a 1.4% mindshare in APM, compared to SolarWinds’s 1.7% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 89% of SolarWinds users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

3,532 Views
2,001 Comparison Views

96% willing to recommend

SolarWinds Server and Appli...

Read 42 SolarWinds Server and Application Monitor reviews

3,793 Views
2,566 Comparison Views

89% willing to recommend

ITRS Geneos

SolarWinds Server and Appli...

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Executive SummaryUpdated on Jul 24, 2024

ITRS Geneos and SolarWinds Server and Application Monitor are competitive solutions for monitoring server and application performance. ITRS Geneos impresses users with robust features, while SolarWinds Server and Application Monitor excels in ease of use and comprehensive monitoring.

Features: ITRS Geneos offers advanced customization, real-time monitoring, and extensive data analytics. SolarWinds Server and Application Monitor provides easy integration, detailed performance metrics, and comprehensive server monitoring.

Room for Improvement: ITRS Geneos could benefit from an easier setup, more intuitive navigation, and a reduced learning curve. SolarWinds Server and Application Monitor users suggest enhancements in scalability, more detailed troubleshooting capabilities, and additional advanced features.

Ease of Deployment and Customer Service: ITRS Geneos is praised for its extensive configuration options but criticized for complex deployment and setup processes. Customer service is noted as responsive but sometimes slow. SolarWinds Server and Application Monitor is highlighted for its straightforward deployment process and robust customer support. Users appreciate the quick and efficient setup and readily available help resources.

Pricing and ROI: ITRS Geneos is considered more expensive, with users noting high setup costs but appreciating the long-term ROI due to powerful capabilities. SolarWinds Server and Application Monitor is seen as more cost-effective with quicker ROI, attributed to lower initial setup costs and efficient performance benefits.

To learn more, read our detailed ITRS Geneos vs. SolarWinds Server and Application Monitor Report (Updated: April 2025).

Buyer's Guide

ITRS Geneos vs. SolarWinds Server and Application Monitor

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

29th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (46th), IT Infrastructure Monitoring (31st)

SolarWinds Server and Appli...

Ranking in Application Performance Monitoring (APM) and Observability

16th

Average Rating

8.0

Reviews Sentiment

5.0

Number of Reviews

Ranking in other categories

Server Monitoring (9th), Active Directory Management (12th)

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.4%, up from 1.3% compared to the previous year. The mindshare of SolarWinds Server and Application Monitor is 1.7%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Subhajit Nag

Senior Process Associate at Tata Consultancy Services

The component and cable monitoring features are good, but the interface is slow

SolarWinds' interface is slow, and this is a global concern. Every SolarWinds user complains about the sluggishness. The response is slow. If you browse from one page to another, you have to wait. Our company is a massive user with plenty of licenses, so the performance issues could be due to the load per license. Ten thousand components can be mapped under one license. So SolarWinds needs to take care of the speed problem. It cannot be this slow. That is a huge complaint. Otherwise, the tool is good. It should also be easier to upgrade SolarWinds. AppDynamics is harder to deploy but easier to upgrade. So AppDynamics takes a lot of time and effort to install, but you can upgrade it in minutes. SolarWinds is the opposite. It's easy to deploy, but upgrades take forever. To date, nobody can complete it on time, so the production environment is sitting idle. The upgrade time matters because you only install the solution once, but you'll need to upgrade the solution repeatedly over the life of the product. A complex installation isn't an issue, but I mind if the upgrade takes too long because it's already in production.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Tons of default modules which are available out of the box"

"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."

"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."

"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful. This functionality, coupled with the ability to import custom data via the Toolkit plugin allows Geneos to be leveraged to monitor every system in the enterprise."

"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."

"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

"Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment."

More ITRS Geneos pros

"It is simple to implement and can provide fairly decent Windows-based monitoring, beyond simple SNMP. It is great for monitoring newbies and smaller shops."

"Hardware health: It allows for proactive monitoring of the hardware health and is a game changer."

"I find it to be a strong product suite, particularly when you need a comprehensive monitoring tool."

"Identifying the problem statement is easy."

"Monitoring of processes and services is the most valuable feature. It is not necessarily just the server alone in terms of the CPU or the memory. We can go in-depth into services and processes."

"The most valuable feature is application monitoring."

"The most valuable feature is the Access Rights Manager."

"Management Console - Managing service to each server enrolled in the Solarwinds is much easier. Using a web base console, you can control your service much convenient way. There is no need to login remotely. It save a lot of time and effort."

More SolarWinds Server and Application Monitor pros

Cons

"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."

"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."

"The main feature that needs work is the Dashboard designer."

"I would really like to see something from the Geneos side to set up automated reporting from ITRS. We have to send reporting to management every day. To do that we have to check the dashboard and then we have to report whether everything is fine or not. In the future, I want something, some reporting kind of feature in ITRS, where it can collect all the data and mention what is green, what is amber, what is red in a report."

"I would like to see ITRS integrate its setup editor with a SVN to check-in setup XML after major changes."

More ITRS Geneos cons

"Nodes in Azure are able to be monitored with the use of agents, but this does not apply to cloud service offerings that are not node based."

"Mapping interactions between systems."

"One product area that could benefit from improvement is the synchronization of licensing periods across different modules"

"One area that could benefit from improvement is its performance"

"SolarWinds Server and Application Monitor could improve the server monitoring and the web application monitoring features are not good. Microsoft SCOM has better server monitoring."

"SAM AppInsight for SQL: The ability to ignore fragmentation of specific indexes."

"This product has no real downside unless they fail to continue development of its capabilities."

"An additional feature that would improve this solution is the ability to complete root cause analysis."

More SolarWinds Server and Application Monitor cons

Pricing and Cost Advice

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"Pricing and licensing is based on the requirements."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"The pricing seems reasonable. We're happy enough with it."

More ITRS Geneos pricing and cost advice

"Understanding the counts of objects to monitor will determine the licensing need. In terms of pricing, it’s not cheap but it’s not expensive as larger vendors whose products don’t have all the features or integrations."

"The tool is available for my company at a good price point."

"We are on an annual license to use the solution. The price of the solution is expensive. The price is based on a bunch of factors, such as the number of engines and elements."

"Its licensing is on a yearly basis. It is just the standard price, but it can vary depending on the current rate of the dollar."

"Nagios XI, WhatsUpGold, Uptime Software, PRTG, Manage Engine, and SpiceWorks are the other tools that have lower pricing and licensing costs. However, they can't compete with SolarWinds when it comes to the features and functionality that SolarWinds can provide."

"SAM is not per server so the pricing model can be deceiving. If you have an enterprise environment, you will quickly exceed your licensing quickly. You should know this before going in."

"I like the pricing for this SolarWinds product."

"When planning for the number of licenses to purchase, make sure you understand all of the elements within an application required to really understand performance well. In our case, we quickly came to the conclusion that an unlimited license for SAM was the way to go."

More SolarWinds Server and Application Monitor pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

76%

Computer Software Company

University

Construction Company

Educational Organization

39%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What do you like most about SolarWinds Server and Application Monitor?

Identifying the problem statement is easy.

See all answers

What is your experience regarding pricing and costs for SolarWinds Server and Application Monitor?

The initial cost is quite high, but the renewal cost is reasonable.

See all answers

What needs improvement with SolarWinds Server and Application Monitor?

There are no specific features or functionality I would like to see improved or enhanced in SolarWinds Server and Application Monitor at this time. I have not encountered any missing features or fu...

See all answers

Comparisons

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Compared 13% of the time

Prometheus Group vs ITRS Geneos

Compared 9% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 8% of the time

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Dynatrace vs SolarWinds Server and Application Monitor

Compared 18% of the time

Azure Monitor vs SolarWinds Server and Application Monitor

Compared 18% of the time

Splunk AppDynamics vs SolarWinds Server and Application Monitor

Compared 12% of the time

Prometheus Group vs SolarWinds Server and Application Monitor

Compared 7% of the time

Zabbix vs SolarWinds Server and Application Monitor

Compared 5% of the time

More SolarWinds Server and Application Monitor Competitors

Product Reports

Buyer's Guide

ITRS Geneos

April 2025

Download ITRS Geneos product report

Buyer's Guide

SolarWinds Server and Application Monitor

March 2025

SolarWinds Server and Application Monitor report

Download SolarWinds Server and Application Monitor product report

Also Known As

Geneos

SolarWinds SAM

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

SolarWinds Server & Application Monitor (SAM) delivers powerful application and server monitoring capabilities for IT pros, enabling them to diagnose and troubleshoot performance issues faster. Do not let slow applications and downtime impact your end-users and business services. Pinpoint the root cause of application issues across various layers of the IT stack. SolarWinds SAM is affordable and easy to deploy, use, and customize. You can automatically discover your system's environment and start monitoring in about an hour. No professional services or consultation needed.

SolarWinds

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Andr. L. Riis AS, NetSuite

Buyer's Guide

ITRS Geneos vs. SolarWinds Server and Application Monitor

April 2025

Free Report: ITRS Geneos vs. SolarWinds Server and Application Monitor

Find out what your peers are saying about ITRS Geneos vs. SolarWinds Server and Application Monitor and other solutions. Updated: April 2025.

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