ITRS Geneos vs SolarWinds Server and Application Monitor comparison

ITRS Geneos vs. SolarWinds Server and Application Monitor

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Application Performance Monitoring (APM) and Observability

26th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (48th), IT Infrastructure Monitoring (32nd)

SolarWinds Server and Appli...

Ranking in Application Performance Monitoring (APM) and Observability

18th

Average Rating

8.0

Reviews Sentiment

5.0

Number of Reviews

Ranking in other categories

Server Monitoring (10th), Active Directory Management (14th)

Mindshare comparison

As of March 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ITRS Geneos is 1.4%, up from 1.3% compared to the previous year. The mindshare of SolarWinds Server and Application Monitor is 1.6%, up from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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Subhajit Nag

Senior Process Associate at Tata Consultancy Services

The component and cable monitoring features are good, but the interface is slow

SolarWinds' interface is slow, and this is a global concern. Every SolarWinds user complains about the sluggishness. The response is slow. If you browse from one page to another, you have to wait. Our company is a massive user with plenty of licenses, so the performance issues could be due to the load per license. Ten thousand components can be mapped under one license. So SolarWinds needs to take care of the speed problem. It cannot be this slow. That is a huge complaint. Otherwise, the tool is good. It should also be easier to upgrade SolarWinds. AppDynamics is harder to deploy but easier to upgrade. So AppDynamics takes a lot of time and effort to install, but you can upgrade it in minutes. SolarWinds is the opposite. It's easy to deploy, but upgrades take forever. To date, nobody can complete it on time, so the production environment is sitting idle. The upgrade time matters because you only install the solution once, but you'll need to upgrade the solution repeatedly over the life of the product. A complex installation isn't an issue, but I mind if the upgrade takes too long because it's already in production.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The clean and colorful UI and easy to use options like snooze and active times."

"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."

"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."

"I always appreciate Geneos's stability and ease of use."

"The great advantage of this tool is real-time monitoring."

"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."

"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."

"One of the most valuable features of ITRS Geneos is the active time feature that helps with the trading applications that I support."

More ITRS Geneos pros

"We use the solution as a central monitoring tool. We use it to monitor every transaction that has a relation to the organization’s infrastructure."

"Extremely user friendly: Any IT professional can learn how to admin NPM in a short time."

"I am impressed with the tool's AppStack feature which mainly helps us in the identification process. This feature can give an overview of the fault and help us identify the issues for performance degradation. Instead of looking at multiple places, we can look at a single place to identify the issues."

"It's good at monitoring system-specific things like ports, services."

"The solution is great for monitoring. If something is going wrong, we can immediately find the root cause."

"The component and cable monitoring are good. SolarWinds is more intuitive and user-friendly than AppDynamics. The AppDynamics console is more complex because it's a more feature-rich solution, so it's not easy for somebody to pick it up."

"Hardware health: It allows for proactive monitoring of the hardware health and is a game changer."

"I'd rate technical support at eight out of ten. They are helpful and fast."

More SolarWinds Server and Application Monitor pros

Cons

"Geneos' application monitoring could be improved a lot. Products like AppDynamics and Dynatrace provide the process thread-level monitoring, but Geneos lacks these capabilities."

"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."

"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot."

"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."

"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."

"ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos."

More ITRS Geneos cons

"SAM AppInsight for SQL: The ability to ignore fragmentation of specific indexes."

"I would like to see support for non-Windows or non-Microsoft domains, especially Apache and other non-Windows servers."

"The templates could use improvement. Currently, they are quite complex. They should have drag-and-drop functionality instead. It would make it easier to use."

"Currently SolarWinds SAM offers AppInsight for modern versions of: IIS, Exchange, SQL Server. They have shown to be powerful and insightful tools. However, AppInsight needs to be offered for more applications: Citrix, SharePoint, AX, etc."

"Mapping interactions between systems."

"The current script monitoring feature has limitations, especially when dealing with custom scripts."

"This product has no real downside unless they fail to continue development of its capabilities."

"It would be helpful if the solution could integrate more with the security compliances, like this IDSS, etc."

More SolarWinds Server and Application Monitor cons

Pricing and Cost Advice

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"Pricing and licensing is based on the requirements."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"The pricing seems reasonable. We're happy enough with it."

More ITRS Geneos pricing and cost advice

"The licenses start from USD 3000.00 and go up to USD 20,000.00 for the year. It's a perpetual license. Nothing is free in SolarWinds, anything that you need is an additional cost."

"The price is too high."

"Price can always be lower. It is neither on the expensive side nor on the cheap side. We have worked with them for a lot of years, so we get a discount due to the size of the installation."

"Understanding the counts of objects to monitor will determine the licensing need. In terms of pricing, it’s not cheap but it’s not expensive as larger vendors whose products don’t have all the features or integrations."

"I would advise potential buyers to wait until the end of the quarter, end of year, or other time to place orders. There are actually great deals to be had at those times if your budget cycle can match up."

"I would rate the pricing for this solution a three out of five."

"We pay around $ 2,000 to $ 5,000 yearly for the solution."

"The solution's price is reasonable. Though it's on the higher side, the tool is worth the money."

More SolarWinds Server and Application Monitor pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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842,592 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

77%

Computer Software Company

University

Construction Company

Educational Organization

45%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

What do you like most about SolarWinds Server and Application Monitor?

Identifying the problem statement is easy.

What is your experience regarding pricing and costs for SolarWinds Server and Application Monitor?

The initial cost is quite high, but the renewal cost is reasonable.

What needs improvement with SolarWinds Server and Application Monitor?

Application-based monitoring, such as monitoring within servers like Apache and IIS, has room for improvement. Monitoring these services is more complex compared to others.

Splunk AppDynamics vs ITRS Geneos

Comparisons

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Grafana vs ITRS Geneos

Compared 13% of the time

Prometheus Group vs ITRS Geneos

Compared 9% of the time

Datadog vs ITRS Geneos

Compared 9% of the time

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Azure Monitor vs SolarWinds Server and Application Monitor

Compared 19% of the time

Dynatrace vs SolarWinds Server and Application Monitor

Compared 19% of the time

Splunk AppDynamics vs SolarWinds Server and Application Monitor

Compared 13% of the time

Prometheus Group vs SolarWinds Server and Application Monitor

Compared 7% of the time

Nagios XI vs SolarWinds Server and Application Monitor

Compared 5% of the time

More SolarWinds Server and Application Monitor Competitors

Product Reports

ITRS Geneos

Download ITRS Geneos product report

SolarWinds Server and Application Monitor

Download SolarWinds Server and Application Monitor product report

SolarWinds Server and Application Monitor report

Also Known As

Geneos

SolarWinds SAM

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

SolarWinds Server & Application Monitor (SAM) delivers powerful application and server monitoring capabilities for IT pros, enabling them to diagnose and troubleshoot performance issues faster. Do not let slow applications and downtime impact your end-users and business services. Pinpoint the root cause of application issues across various layers of the IT stack. SolarWinds SAM is affordable and easy to deploy, use, and customize. You can automatically discover your system's environment and start monitoring in about an hour. No professional services or consultation needed.

SolarWinds

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Andr. L. Riis AS, NetSuite

ITRS Geneos vs. SolarWinds Server and Application Monitor