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LiveAction LiveNX vs Moogsoft comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 29, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
6.7
LiveAction LiveNX customer service receives mixed reviews, citing both excellent support and challenges with responsiveness and satisfaction.
Sentiment score
5.0
Customers appreciate Moogsoft's responsive support but suggest expanding time zone coverage and improving documentation further.
 

Room For Improvement

Sentiment score
4.9
LiveAction LiveNX is criticized for high costs, limited API integrations, and demands for UI improvements and better support.
Sentiment score
4.8
Moogsoft requires better integration, improved dashboards, enhanced reporting, unified interface, easier setup, and more responsive support for users.
 

Scalability Issues

Sentiment score
7.6
LiveAction LiveNX scales effectively for large networks, handling increased traffic and user growth without performance issues or resource strain.
Sentiment score
4.3
Moogsoft is highly scalable, handling high demand in various environments, especially suitable for enterprise-level operations with effective autoscaling.
 

Stability Issues

No sentiment score available
LiveAction LiveNX experiences mixed stability; some praise its reliability, while others note occasional crashes, especially with older versions.
Sentiment score
2.5
Moogsoft is highly rated for stability, reliable processing, and ease of management, with no reported issues or malfunctions.
 

Valuable Features

Sentiment score
7.8
LiveAction LiveNX provides real-time network monitoring, visual analytics, and robust alerting for efficient SD-WAN management and capacity planning.
Sentiment score
2.5
Moogsoft is praised for its AI event correlation, incident management, prediction, noise reduction, and user-friendly problem diagnosis features.
 

Setup Cost

No sentiment score available
No sentiment score available
Moogsoft's consumption-based pricing is competitive but potentially high, rated 6-7/10 for affordability; new alert-based pricing poses clarity issues.
 

Categories and Ranking

LiveAction LiveNX
Ranking in IT Infrastructure Monitoring
41st
Average Rating
6.8
Reviews Sentiment
6.3
Number of Reviews
8
Ranking in other categories
Network Monitoring Software (40th)
Moogsoft
Ranking in IT Infrastructure Monitoring
25th
Average Rating
7.6
Reviews Sentiment
4.6
Number of Reviews
15
Ranking in other categories
IT Operations Analytics (6th), AIOps (7th)
 

Mindshare comparison

As of November 2024, in the IT Infrastructure Monitoring category, the mindshare of LiveAction LiveNX is 0.5%, up from 0.4% compared to the previous year. The mindshare of Moogsoft is 1.4%, up from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Mahesh Doshi - PeerSpot reviewer
Very good reporting and alerting abilities but inadequate enhancement support
Before choosing the solution, it is important to rank your requirements from high to low priority. The solution has a lot of features but at a high price. If you will only use 30% of the solution to meet your requirements, then it would be better for you to explore other products. Find the solution that best fulfills your requirements. The solution itself is great. If I could use it properly, then I would rate it a seven out of ten. Unfortunately, support is a factor when determining usability or cost effectiveness. We did not receive the needed support so had to stop using the solution. For that reason, my overall rating for the solution is a five out of ten.
Michael Wenn - PeerSpot reviewer
Provides strong event correlation features, but its initial setup should be made easier
The solution's integrations are out of the box, and it is easy to integrate the tool with many technologies through its APIs. Moogsoft is always deployed on the cloud. Since it's a SaaS-based solution, it's cloud-delivered but also deploys to a hybrid or on-premises situation. The solution attaches itself to any environment size, but it's delivered via SaaS. The solution has room for improvement, but it's a pretty good technology. It does very well in delivering a big impact for businesses. Now, since it's owned by Dell and has the financial backing, it'll go from strength to strength. It's built by two very experienced co-founders who have used this type of technology before and were very much ahead of the curve. I'm still implementing the solution, and it is a platform that can deliver to something as big as HSBC. Overall, I rate the solution a seven out of ten.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
9%
Manufacturing Company
8%
Government
8%
Financial Services Firm
20%
Computer Software Company
14%
Manufacturing Company
10%
Energy/Utilities Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about LiveAction LiveNX?
The product has a very good graphical interface.
What needs improvement with LiveAction LiveNX?
The product is weak in multi-tenancy. We have to install multiple instances of LiveAction, whereas we would like to build it once for our customers. Most of these analytical packages have the same ...
What is your primary use case for LiveAction LiveNX?
Primarily, we use the product for monitoring the standard utilization of circuits. The tool has the incredible ability to provide granular details about the traffic passing through an interface on ...
What do you like most about Moogsoft?
Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically...
What needs improvement with Moogsoft?
The product roadmap doesn't align with our roadmap. We need more frequent updates and a total in-house hosted solution. They need to enhance the admin module, provide more analytics capabilities, a...
 

Also Known As

LiveNX
No data available
 

Learn More

Video not available
 

Overview

 

Sample Customers

Tampa Electric, Digital First Media, Allscripts, Boxwood Technology
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Find out what your peers are saying about LiveAction LiveNX vs. Moogsoft and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.