LiveAgent vs NinjaOne comparison

QualityUnit and NinjaOne are both solutions in the IT Service Management (ITSM) category. QualityUnit is ranked #43, while NinjaOne is ranked #6 with an average rating of 7.7. QualityUnit holds a 0.2% mindshare in ISM, compared to NinjaOne’s 3.3% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 94% of NinjaOne users who would recommend it.

LiveAgent

Read 2 LiveAgent reviews

106 Views
55 Comparison Views

100% willing to recommend

NinjaOne

Read 18 NinjaOne reviews

1,636 Views
919 Comparison Views

94% willing to recommend

LiveAgent

NinjaOne

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

LiveAgent and NinjaOne compete in the helpdesk and IT management space. LiveAgent leads in customer support and affordability, while NinjaOne offers a more comprehensive feature set for IT departments.

Features: LiveAgent includes integrated helpdesk capabilities, live chat, and social media integration, making it ideal for businesses focused on customer interaction. NinjaOne offers advanced IT management tools with extensive monitoring and automation, targeting IT departments managing complex infrastructures.

Ease of Deployment and Customer Service: LiveAgent offers a straightforward cloud-based deployment, ensuring a rapid setup and continuous customer support. NinjaOne provides a similar deployment model with a focus on efficient IT service management and strong support channels, adding value for large IT environments.

Pricing and ROI: LiveAgent's competitive pricing and low setup costs offer an attractive ROI for those focused on customer support. NinjaOne has higher initial costs, justified by its automation features that enhance ROI for enterprises requiring detailed IT management.

To learn more, read our detailed LiveAgent vs. NinjaOne Report (Updated: April 2025).

Buyer's Guide

LiveAgent vs. NinjaOne

April 2025

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Helped 848,207 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAgent

Ranking in IT Service Management (ITSM)

43rd

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Help Desk Software (38th), Knowledge Management Software (15th)

NinjaOne

Ranking in IT Service Management (ITSM)

6th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Network Monitoring Software (30th), Server Monitoring (11th), Remote Access (20th), Mobile Device Management (MDM) (5th), IT Alerting and Incident Management (10th), Remote Monitoring and Management (RMM) (1st), Patch Management (5th), MSP Backup (4th), Unified Endpoint Management (UEM) (8th)

Mindshare comparison

As of April 2025, in the IT Service Management (ITSM) category, the mindshare of LiveAgent is 0.2%, down from 0.2% compared to the previous year. The mindshare of NinjaOne is 3.3%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

Daniel Lies

Head of Process Management at Immoveo gmbh

Service level optimization is key as is the integrated email and chat functions

I'd like to see an improvement in the connection to other software or the ability to have a direct connection. For now you can send an email with specific data and the system will react to it but you can't have a direct conversation. The issue is with optimization for the times when you need to go outside of the system. I'd like to see an improved API to the system, rather than other softwares having to trigger everything. You can connect from outside via the API so things like client details can be changed but there's no internal trigger that would automatically update.

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Jörg Köhler

Owner at AvalisNT AG

Enhances remote access and integration with third-party tools

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature was how the solution helped us to prioritize tasks."

"Provides service level optimization."

"The most important aspect of this tool is the security it provides our company."

"NinjaOne's best feature is its monitoring."

"The customer support at NinjaOne is excellent, rated ten out of ten."

"The solution's most valuable feature is related to its remote access...I know that NinjaOne's technical support is good."

"A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage."

"The most valuable feature we have found currently is probably patch management."

"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."

"The most valuable features of NinjaOne include remote desktop management, support and assistive tools, and screen sharing."

More NinjaOne pros

Cons

"Connection to other softwares could be improved."

"There are other products that are more popular."

"There was a lot of delay with NinjaOne's ticketing system. For example, when a user creates a ticket and raises an issue, it would take 30 to 40 minutes to appear on the IT side. So the time delay issue is the main point."

"The solution could improve by optimizing the internet connection being used."

"I want NinjaOne to improve the reports."

"NinjaOne's reporting module is cumbersome."

"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

"Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools."

"I would like to see the software reduced to focus on inventory or remote help tools since many of its current functionalities are not needed."

"NinjaOne's pricing and user interface needs improvement."

More NinjaOne cons

Pricing and Cost Advice

Information not available

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"Its pricing is great."

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"NinjaRMM uses a subscription model."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"The product's pricing depends on the number of PCs or devices."

"We currently pay $1.20 per device on a monthly basis."

More NinjaOne pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

16%

Retailer

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

See all answers

What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

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What needs improvement with NinjaOne?

The network monitoring needs to be improved.

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Comparisons

No data available

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Product Reports

Buyer's Guide

Help Desk Software

March 2025

Download LiveAgent product report

Buyer's Guide

NinjaOne

March 2025

Download NinjaOne product report

Overview

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

QualityUnit

NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/

NinjaOne

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

Status Pros, Mitchell and Company

Buyer's Guide

LiveAgent vs. NinjaOne

April 2025

Free Report: LiveAgent vs. NinjaOne

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