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Microsoft Dynamics AX vs SAP S/4HANA comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sentiment score
6.6
SAP S/4HANA's customer service is knowledgeable, but response times vary, affecting user satisfaction due to delays and miscommunications.
The quality of customer service is excellent, and the speed is commendable.
 

Room For Improvement

No sentiment score available
Sentiment score
4.9
SAP S/4HANA needs usability, integration, cost, and customization improvements, focusing on AI, automation, and predictive capabilities for efficiency.
The cost of their support services could be more affordable.
 

Scalability Issues

No sentiment score available
Sentiment score
7.9
SAP S/4HANA is scalable for medium to large enterprises, supporting customization and flexibility for diverse industries, both on-premise and cloud.
SAP S/4HANA scales exceptionally well.
 

Setup Cost

No sentiment score available
Sentiment score
2.5
SAP S/4HANA pricing is high and varies by user count, deployment type, impacting smaller businesses more significantly than larger ones.
The cost of support services could be made more affordable.
 

Stability Issues

No sentiment score available
Sentiment score
8.0
SAP S/4HANA stability ranges from 70-90%, improving with proper implementation; issues mainly arise from customizations and infrastructure.
 

Valuable Features

No sentiment score available
Sentiment score
8.2
SAP S/4HANA offers scalability, user-friendly interface, real-time analytics, and integration, enhancing business efficiency and secure data handling.
It enables the posting of transactions and allows us to see the impact across various application scenarios, providing significant benefits for business.
 

Categories and Ranking

Microsoft Dynamics AX
Ranking in ERP
5th
Average Rating
7.6
Reviews Sentiment
7.0
Number of Reviews
54
Ranking in other categories
Activity Based Costing Software (3rd)
SAP S/4HANA
Ranking in ERP
2nd
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
105
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the ERP category, the mindshare of Microsoft Dynamics AX is 6.7%, up from 6.2% compared to the previous year. The mindshare of SAP S/4HANA is 16.2%, up from 14.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP
 

Featured Reviews

SherifAnter - PeerSpot reviewer
The sales and distribution modules are robust, and reliable, and seldom encounter issues
In GP, there are certain features like financial reporting that aren't part of the core GP package. Users might need to install additional components for these features. For example, there's a reseller product called Management Reporter, but many users would prefer to have the reporting capabilities integrated within GP itself, rather than relying on external tools. The manufacturing module in GP is quite basic, and those who require more advanced manufacturing capabilities often turn to third-party modules or tools. Additionally, you might be aware that in 2028, GP is expected to reach its end of life. Microsoft has already ceased selling GP to new customers. It's essentially the same product, but this marks the final year for GP's availability.
VARUN-JAIN - PeerSpot reviewer
The solution is highly scalable, with solid performance and integration
S/4HANA implementation is always complex because you need to configure it to work with your infrastructure. SAP only provides the license, not hardware, but they will connect you with a partner like HPE or IBM. It's extremely costly if you ask for SAP to implement it, but you can deploy through some vendor like HCL, TC, Infosys, or Capgemini, and then you need to enlist a hardware partner. The complexity also varies by industry. If it's a small industry with $40 million of revenue annually, the business processes will be simple. However, deployment is tricky for heavy manufacturing, energy, etc.
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816,562 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
14%
Manufacturing Company
12%
Financial Services Firm
6%
Educational Organization
6%
Educational Organization
38%
Manufacturing Company
9%
Computer Software Company
9%
University
4%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with Microsoft Dynamics AX?
The 2012 version is obsolete, and we don't have any support for it.
What is your primary use case for Microsoft Dynamics AX?
My clients' use cases for the product cover domains like retail, manufacturing, IT communications, and HR.
Are there any advantages of SAP S4 HANA over SAP Business One (SAP B1) apart from the cost?
SaP Business One is a complete solution for business management. The software applications are broad, ranging from accounting to project management and human resources. It is very versatile and com...
What needs improvement with SAP S4HANA?
In future releases, I would like to see more availability zones and VPCs so customers have more freedom to choose. Also, more training so customers can utilize the training enablement.
What is your primary use case for SAP S4HANA?
I'm an architect. S/4HANA is an intelligent enterprise. When an organization needs an application or software to run its operations, S/4HANA comes into play. SAP is the market leader in ERP. S/4HAN...
 

Also Known As

Dynamics AX, Axapta, MS Dynamics AX
SAP S4HANA
 

Learn More

 

Overview

 

Sample Customers

ConQuaestor, D & H Distributing, Sunny Queen, Mesa Associates, Britax Childcare, Ibema, Arafa, Sabo S.p.A.
Nestle, O.C. Tanner, Sabre, New York Life Insurance Co., MEMEBOX, Siemens AG.
Find out what your peers are saying about Microsoft Dynamics AX vs. SAP S/4HANA and other solutions. Updated: October 2024.
816,562 professionals have used our research since 2012.