MSP360 Backup vs Quest Rapid Recovery comparison

MSP360 and Quest Software are both solutions in the Backup and Recovery category. MSP360 is ranked #56 with an average rating of 7.0, while Quest Software is ranked #36 with an average rating of 8.5. MSP360 holds a 0.4% mindshare in BRS, compared to Quest Software’s 0.6% mindshare. Additionally, 100% of MSP360 users are willing to recommend the solution, compared to 90% of Quest Software users who would recommend it.

MSP360 Backup

Read 15 MSP360 Backup reviews

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639 Comparison Views

100% willing to recommend

Quest Rapid Recovery

Read 20 Quest Rapid Recovery reviews

1,311 Views
838 Comparison Views

90% willing to recommend

MSP360 Backup

Quest Rapid Recovery

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Quest Rapid Recovery and MSP360 Backup compete in the data protection and backup solutions category. MSP360 appears to have the upper hand due to its flexible and scalable features, easier cloud integration, and responsive customer support.

Features: Quest Rapid Recovery offers robust data protection, rapid recovery capabilities, and easy recovery use. MSP360 Backup provides scalability, flexible storage options, and more adaptable and scalable features.

Room for Improvement: Quest Rapid Recovery needs better cloud service integration, enhanced reporting tools, and improved cloud deployment flexibility. MSP360 Backup requires better data deduplication, streamlined management interfaces, and more efficient data deduplication processes.

Ease of Deployment and Customer Service: Quest Rapid Recovery has straightforward installation with detailed setup guides but lacks in cloud deployment flexibility. MSP360 Backup offers easy cloud integration, smooth deployment, and more responsive and helpful customer support.

Pricing and ROI: Quest Rapid Recovery has a higher initial cost but provides strong ROI for extensive data protection needs. MSP360 Backup offers competitive pricing, flexible licensing, and a better balance between cost and value delivered.

To learn more, read our detailed MSP360 Backup vs. Quest Rapid Recovery Report (Updated: April 2025).

Buyer's Guide

MSP360 Backup vs. Quest Rapid Recovery

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

MSP360 Backup

Ranking in Backup and Recovery

56th

Average Rating

8.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Cloud Backup (44th), Disaster Recovery (DR) Software (27th), MSP Backup (3rd)

Quest Rapid Recovery

Ranking in Backup and Recovery

36th

Average Rating

8.8

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Backup and Recovery category, the mindshare of MSP360 Backup is 0.4%, down from 0.5% compared to the previous year. The mindshare of Quest Rapid Recovery is 0.6%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery

Featured Reviews

CONRAD FORREST

President at MTS Consulting Group, Inc.

The solution provides the ability to backup all types of cloud drives, is inexpensive, and has decent support

MSP360 Backup provides the backup functionality, but we need to provide the storage component. We can use Azure, AWS, or another provider, but we need to choose the storage provider and create a bucket to store our data. The vendor is making changes to improve the functionality of the service and the separation of storage, but I would like to see more integration and a knowledge base of the tool. Currently trying to understand why the storage is separated and how to implement the storage properly is a challenge. Using the solution incurs additional charges for the device storage and backup which are not included in the service. Unlike other solutions such as Kohl which includes everything at one price. MSP360 Backup can be improved by adding inclusive pricing.

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Adam Augustín

Country Manager at Prianto Ltd

Granular recovery, replication is good and offers good speed

It is for any kind of company that uses their own servers. From a global perspective, our clients are small-sized companies. All the SMEs, compared to the Slovakian market, are quite small. It's a small market with small companies. They just want to enhance security and follow regulations It's…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The best feature is that it's very user-friendly to do scheduled backups and version maintenance."

"Block level transfers have significantly reduced the amount of time for transfers over some other solutions"

"MSP360 Backup's most valuable feature is its backup interface."

"The UI is pretty good. It's very simple. That is one thing that we like about this. It's very user-friendly."

"General ease of use and performance of the Windows version is the most valuable feature."

"Technical support is very good."

"The feature that I have found most valuable is its online backup capacity because you don't have to do an entire backup again and again, it just does whatever you type in, you type a, it goes a, you type b, it goes b. It doesn't take an entire site up again and again. So that incremental and bit by bit backup is important, it is a nice feature here."

"The initial setup is very easy. It's not overly complex."

More MSP360 Backup pros

"The local mount utility is most valuable. I do restores fairly regularly. Thankfully, I have not ever lost an entire server that I've had to resurrect, but I certainly have people who erroneously saved over a file or have deleted a file. So, we've done that quite a bit. We still have the DL4000 appliance, and we had, kind of, extrapolated that out over a five-year period. Now, we're in year six, so we had to add storage, which we did as a SAN next to DL4000, but prior to adding in that extra storage, we, here and there, would run into situations where for whatever reason, it would want to be pulling a new base image, and then we would run out of storage. So, we would utilize the archive feature and archive the old data that we want to hang on to, but we don't necessarily need it taking up current data storage. Being able to export out really old data is most valuable to us. Then, we just store that on a NAS that we keep in another building."

"Probably the point-in-time recovery is most valuable. The other piece that is really nice is that you can mount a whole server at any point in time. So, you can mount the server with all the drives to a Z drive or something like that. It will just mount it all up, and your data is accessible right there on one drive, which is nice."

"Just knowing that the data is easily recoverable is our ROI. It definitely lowers risk."

"It is more fully integrated with the hypervisor, particularly with VMware solution, and it is simple to create replica sets to our VR site."

"Not having to switch tapes is wonderful. It makes it so easy. We have an on-prem deployment that we also replicate to an offsite replication host. So by not having to deal with tapes and moving them off-site every day and every week, that's amazing ease of use for us."

"The most valuable feature is the disaster recovery process from the data center."

"The fact that it can take a snapshot of everything on a server and replicate it on another server in real-time is the most valuable feature."

"The general backup for replication and virtual standby are the most valuable aspects. It does what it says it does. It's a decent tool for not a big budget."

More Quest Rapid Recovery pros

Cons

"The restore time could improve. When we had an issue the restore time was lengthy."

"We could basically use just a more concise visual dashboard reporting on the status of the various machines."

"Maybe implement an easier interface for basic users. For example, a set-up wizard with all the commonly used features as default."

"The solution's pricing is very high."

"The main improvement is that it should have GDPR compliance. That's the problematic point. They say they are GDPR compliant, but they are not."

"The initial setup is a little complex as it has to be done in the office and requires someone to come in and install the solution on your server, then configure the scheduling, backup pushing, and so on."

"As for what can be improved, some reports could be simplified so that you know how much backup you have done and what your backup details are. That report is available but it is very tough to get. I would like to know "today I have just uploaded 35 MB, tomorrow I have loaded 10 MB so my trend of backup is increasing.""

"The interface feels like it is targeted for end users who typically are looking for an all-in-one integrated push button solution. It would be better if the interface had a beginner mode and an expert mode."

More MSP360 Backup cons

"You can only take a snapshot from a virtual environment. It should have the ability to take snapshots from both a virtual and physical environment."

"Sometimes, when we have certain batches for Windows, it needs to be restarted. When it's restarted, the service is configured as a delayed start. Sometimes, you need to wait too long until it rights itself, or you have to do it manually."

"There could be better space management for incremental data. When you use incremental data, the space in the appliance keeps on going up. There should be a better way to manage the space. You have to manage the incremental data to reduce the time."

"I think the self-paced learning and knowledge base can always be improved so that users can self-service without having to contact either a reseller or Quest. I know there are things that I would have been looking for to try and solve. And the only way I could get there was to actually open a ticket rather than go through self-service through the portal."

"There is room for improvement in customer service and support. I would like to see faster response time."

"The terminology didn't seem easily available. When I go to the website, it is hard to search for things. You get all the articles, then you finally get the search button. They need the search at the top of the knowledge base. Then, on occasion, if you get an error message in the system, which is very important, it says, "Click here for more information," but I never get more information. The search engine doesn't find it or it is some weird error. It has never worked for me."

"It's buggy. That's a big problem. We're arranging to get rid of it. We're going to switch to Veeam."

"The initial setup can be tricky, and if not done right, the whole solution needs to be reinstalled."

More Quest Rapid Recovery cons

Pricing and Cost Advice

"It includes a standard licensing fee. Once a year, there is a rebranding fee. The licensing costs are available on the internet for MSP360 Backup. There is a discount structure where if you have over 50 devices, you get a 50% discount. So, my cost is $2 a license per month."

"I rate the price of MSP360 Backup a seven out of ten."

"MSP360 is vastly cheaper than its competitors and has almost all the same features."

"It provides a good cost savings compared to our previous cloud backup."

"Pricing is reasonable although can be quite a large upfront cost."

"We have a very good return on investment."

"The solution is expensive."

"The cost is pretty inexpensive. Around four to five dollars per device, per workstation on each server."

More MSP360 Backup pricing and cost advice

"It is a little expensive. However, I haven't compared it to other solutions. Being a nonprofit, it is always good to have nonprofit discounts on products."

"The pricing is on the higher end."

"I don't think the licensing for the product is very expensive."

"It's very expensive which is why I want to drop it. They charge us per core and we have a six-core server. It's expensive to pay for maintenance charges. I want to switch to something cheaper."

"Licensing fees are based on the amount of data that you want to store, which is related to how many customers you want to cover."

"Its price is okay. It is reasonable in terms of the way it works."

"I believe the basic license comes with six terabytes, whereas a lot of the other ones are four terabytes. From the price point, it seemed a lot better than the comparative models, such as Datto, Barracuda, and some of the others. I believe Barracuda was about $15,000 for four terabytes, and Quest was around $12,000 for six terabytes. Pricing is based on the period. There is just the maintenance fee that you have to pay annually, or you can pay for a three-year or four-year contract. This includes Premier Support."

"When I purchased the change to the license, it was $1,600. I think that was for changing the license. I don't believe that I had to purchase technical support in a while, so I must've bought maybe for five years, but I don't feel there was a huge cost involved in technical support. Its cost was definitely worth it because we've had a fantastic experience with them."

More Quest Rapid Recovery pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

17%

Construction Company

Manufacturing Company

Financial Services Firm

Computer Software Company

18%

Manufacturing Company

Financial Services Firm

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about MSP360 Backup?

MSP360 Backup's most valuable feature is its backup interface.

See all answers

What is your experience regarding pricing and costs for MSP360 Backup?

I rate the price of MSP360 Backup a seven out of ten.

See all answers

What needs improvement with MSP360 Backup?

The product could be more user-friendly. Its pricing needs improvement as well.

See all answers

What do you like most about Quest Rapid Recovery?

The most valuable feature of Quest Rapid Recovery for our organization is the VM recovery functionality.

See all answers

What is your experience regarding pricing and costs for Quest Rapid Recovery?

Dell solutions are approximately 30% to 35% more expensive than Veeam.

See all answers

What needs improvement with Quest Rapid Recovery?

The product is expensive.

See all answers

Comparisons

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Compared 30% of the time

Veeam Data Platform vs MSP360 Backup

Compared 22% of the time

N-able Cove Data Protection vs MSP360 Backup

Compared 15% of the time

NinjaOne vs MSP360 Backup

Compared 15% of the time

Comet Backup vs MSP360 Backup

Compared 10% of the time

More MSP360 Backup Competitors

Veeam Data Platform vs Quest Rapid Recovery

Compared 51% of the time

Quest NetVault Plus vs Quest Rapid Recovery

Compared 14% of the time

Commvault Cloud vs Quest Rapid Recovery

Compared 9% of the time

Dell PowerProtect DD (Data Domain) vs Quest Rapid Recovery

Compared 9% of the time

Azure Backup vs Quest Rapid Recovery

Compared 9% of the time

More Quest Rapid Recovery Competitors

Product Reports

Buyer's Guide

MSP360 Backup

March 2025

Download MSP360 Backup product report

Buyer's Guide

Quest Rapid Recovery

March 2025

Download Quest Rapid Recovery product report

Also Known As

Cloudberry Backup

Dell AppAssure

Overview

MSP360 Backup is a comprehensive data protection solution designed for businesses of all sizes. It offers a wide range of features and capabilities to ensure the safety and security of critical data.

With support for various storage destinations, including local drives, network shares, and cloud storage providers, MSP360 Backup provides flexibility and scalability. It also offers advanced scheduling options, allowing users to automate backups based on specific time intervals or events.

The solution supports both full and incremental backups, minimizing storage requirements and optimizing backup speed. MSP360 Backup also includes built-in encryption and compression, ensuring data privacy and reducing storage costs. Additionally, it offers easy file and folder recovery, allowing users to quickly restore lost or corrupted data.

With its intuitive user interface and robust set of features, MSP360 Backup is a reliable and efficient solution for businesses looking to protect their valuable data.

MSP360

Quest Rapid Recovery is a software solution that helps you recover your lost or deleted data quickly and easily. It works by scanning your hard drive for any traces of lost or deleted files, and then recovering them for you. You can use Quest Rapid Recovery to recover files from any type of storage device, including your computer's hard drive, an external hard drive, a USB flash drive, or even a memory card.

Quest Rapid Recovery is easy to use and comes with a user-friendly interface. It also has a wide range of features that make it one of the most powerful data recovery tools available on the market today. Whether you need to recover a single file or your entire system, Quest Rapid Recovery is flexible enough to get the job done.

The software offers simple solutions for backup and restoration. You can monitor and manage backup and recovery environments across multiple sites from one cloud-based management console. The software also tracks changed blocks to speed up backups and reduce storage usage. In addition, Quest Rapid Recovery deploys application-consistent backup with fast recovery for file servers and applications on both Microsoft Windows and Linux systems.

Quest Rapid Recovery Features

Cloud archive: Stores your static data in Microsoft Azure, Amazon S3, Rackspace, or any OpenStack provider. This gives you more options for recovering your data. You can directly mount the archives to do a bare metal restore or a file-level restore.
Rapid snap for applications: Incremental-forever snapshots can be used to capture an entire application and its relevant state every 5 minutes, so that the application can be recovered quickly with near-zero downtime and minimal data loss.
Rapid snap for virtual: Protect your growing virtual environment by protecting VMware and Hyper-V VMs without disrupting applications and users.
Live recovery: Restores operations rapidly with an RTO of minutes.
Virtual standby: If the primary machine has any problems, the virtual machine will be activated to take its place.

Quest Rapid Recovery Benefits

Offers the ability to easily back up data in the data center and in the cloud.
Allows users to return to work quickly and without any impact on their business.
Ensures you set recovery point objectives that are specific in order to reduce the risk of data loss.
Reduces the amount of storage space you need to back up your files and save money on backup costs.
Uses the cloud to back up, archive, and store your data in case of a disaster.
Functions as a single solution for both physical and virtual environments.

Reviews from Real Users

Quest Rapid Recovery stands out among its competitors for a number of reasons. Two major ones are its ability to greatly reduce backup and recovery time and its ability to mount an entire server.

PeerSpot users take note of the advantages of these features in their reviews. Glenn R., an ICT network manager at St Christopher's School Hove, writes, “We have reduced our backup and recovery time by between 80% and 90%. Built-in encryption helps to secure our data as it travels from our on-site server to our off-site backup server.”

Bill V., a systems and network administrator at a tech services company, notes, “Probably the point-in-time recovery is most valuable. The other piece that is really nice is that you can mount a whole server at any point in time. So, you can mount the server with all the drives to a Z drive or something like that. It will just mount it all up, and your data is accessible right there on one drive, which is nice."

Quest Software

Sample Customers

StratX

PRIME aerostructures GmbH, Tamworth Regional Council, Rhondda Housing Association, Stadtwerke Pforzheim GmbH & Co., Guangdong Aiyingdao Childrens Department Store, Nspyre, Tarrant Technology Partners, CloudRunner

Buyer's Guide

MSP360 Backup vs. Quest Rapid Recovery

April 2025

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