Nagios XI offers comprehensive monitoring solutions with strong community support, while ServiceNow Discovery excels in asset visibility and automation features. ServiceNow Discovery stands out for its advanced discovery capabilities and seamless integration with other ITSM tools.
Features: Nagios XI is praised for its robust plugins, extensive monitoring capabilities, and flexibility in tracking a wide range of systems. ServiceNow Discovery is valued for its efficient automated asset and service discovery, significant integration benefits for IT operations management, and its strong automation and ITSM integration providing an edge in comprehensive asset management.
Room for Improvement: User reviews suggest that Nagios XI could improve its scalability, ease of configuration, and provide a more user-friendly experience for new users. ServiceNow Discovery users point to the need for improved documentation, user training resources, and streamlined support materials.
Ease of Deployment and Customer Service: Nagios XI is noted for a straightforward deployment process but can require significant manual setup and configuration, which may necessitate customer service support. ServiceNow Discovery benefits from guided setups and better initial integration with existing systems, though its customer service can sometimes be less responsive.
Pricing and ROI: Nagios XI users often appreciate the lower upfront costs and flexible pricing models, leading to quicker realization of ROI. ServiceNow Discovery, while more expensive, is seen as worth the investment due to its extensive functionality and enhanced asset management capabilities resulting in better long-term ROI.
The 'follow the sun' model, where the time of raising the ticket and where it lands, plays a crucial role.
This rating is because there are features on the tool that never worked and despite calling our support, there were no results.
If the user interface isn’t presenting data well, it becomes difficult to manage when scaling.
I would rate it as a nine on a scale of one to ten, indicating it is highly scalable.
Small companies will not be able to afford ServiceNow Discovery from the pricing perspective.
It receives this rating because it can be difficult to troubleshoot when the discovery is failing.
It is very stable.
I would rate the stability of ServiceNow Discovery as nine, as we never had downtime.
That is not a mistake of the product. It is due to excessive security on the network.
Many tools have poor user interfaces, making them hard to manage and navigate.
The GUI could be improved. It's a bit too basic.
ServiceNow ITOM is particularly not very strong in terms of monitoring capabilities. They do not have any monitoring tool.
A CMDB debugging tool to give indication about the errors that appear would be appreciated.
Improvements could include implementing chatbots to simplify ticket creation.
We are using the free, open-source version.
The pricing for the Nagios XI product is good and better than other solutions.
I think the price of ServiceNow Discovery is cheaper than BMC.
ServiceNow is considered more expensive compared to other products.
Nagios XI simplifies our setup and reduces the time spent configuring monitoring tools.
The alerting system is very effective.
Cost optimization and contract notifications are also useful as they provide insights into user time spent on tickets.
ServiceNow Discovery has normal discovery of CIs, as well as horizontal discovery for understanding Service Mapping.
ServiceNow Discovery helps with operations, audits, and allows people to assess how a particular change in infrastructure impacts other components.
| Product | Market Share (%) |
|---|---|
| ServiceNow Discovery | 3.3% |
| Nagios XI | 5.7% |
| Other | 91.0% |
| Company Size | Count |
|---|---|
| Small Business | 22 |
| Midsize Enterprise | 17 |
| Large Enterprise | 21 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 5 |
| Large Enterprise | 23 |
Nagios XI provides monitoring of all mission-critical infrastructure components, including applications, services, operating systems, network protocols, systems metrics, and network infrastructure. Third-party add-ons provide tools for monitoring virtually all in-house and external applications, services, and systems.
Nagios XI uses a powerful Core 4 monitoring engine that provides users with the highest levels of server monitoring performance. This high degree of performance enables nearly limitless scalability and monitoring powers.
With Nagios XI, stakeholders can check up on their infrastructure status using the role-based web interface. Sophisticated dashboards enable access to monitoring information and third-party data. Administrators can easily set up permissions so users can only access the infrastructure they are authorized to view.
Nagios XI Benefits and Features
Some of the benefits and top features of using Nagios XI include:
Reviews from Real Users
Nagios XI stands out among its competitors for a number of reasons. Several major ones are its integration options and monitoring abilities, as well as its alerting features.
David P., a senior DevOps engineer at EML Payments Ltd, writes, “We use Nagios as a network discovery tool. We use Nagios to maintain our uptime statistics and to monitor our services. It has allowed us to be much more sophisticated in our monitoring and alerting.”
An IT-OSS manager at a comms service provider notes, “Nagios XI has a custom API feature, and we can expose custom APIs for our integration. This is a great feature.”
ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery is available as a separate subscription from the rest of the Now Platform.
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