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Nagios XI vs ServiceNow Discovery comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 6, 2024
 

Categories and Ranking

Nagios XI
Ranking in Server Monitoring
8th
Average Rating
8.0
Number of Reviews
56
Ranking in other categories
Network Monitoring Software (13th), IT Infrastructure Monitoring (12th), Cloud Monitoring Software (16th)
ServiceNow Discovery
Ranking in Server Monitoring
3rd
Average Rating
8.2
Number of Reviews
40
Ranking in other categories
IT Asset Management (5th), Cloud Resource Discovery Services (1st)
 

Mindshare comparison

As of November 2024, in the Server Monitoring category, the mindshare of Nagios XI is 9.3%, down from 10.4% compared to the previous year. The mindshare of ServiceNow Discovery is 9.1%, up from 7.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Server Monitoring
 

Featured Reviews

FakhruddinLokhandwala - PeerSpot reviewer
Jul 17, 2022
A simple monitoring tool that is scalable and stable
Nagios XI doesn't provide scripting. For example, if we have built up multiple IPX tunnels from a base location to a data center location and want to monitor or trigger an alert if the tunnel goes down, Nagios XI does not automatically send alerts notifying us that the tunnel is down. This is a feature we want, and in the past, Nagios completed scripting for us, but it didn't work out well. In addition, Nagios XI doesn't have a feature where we can push the configuration from the server to all our devices. For example, if there are 500 devices in our network and we need to write down a simple command like a show clock or want to write the configuration, we cannot execute this command on all of our devices. We have already raised this issue with Nagios, and they told us they would speak with the BU team to see if this can be applied in the next release. If they do, it will come with an additional license. Another feature we want is the IP SLA Tracking in Cisco. For example, if our ISP connection is traversing through an L2 point, which is a layer two point, we don't have IP-to-IP communication to track those interfaces. So if we need to implement something end-to-end and the interface goes down, we should get alerts for that. And if the interface goes down, there should be specific behaviour so that our traffic can switch over from the LAN or the WAN. That is not in the current Nagios deployment, but they have advised they are working on it.
RISHI GUPTA - PeerSpot reviewer
Jan 20, 2023
Valuable relationship building that discovers and auto-builds to make cleanup easy
Proof of concept for the solution doesn't make much sense. It totally depends on the capability of your partner. Choose the partner very carefully while you plan to use the solution. If you get a very competent and capable partner, then life will be easy. If you have a partner who only does technical implementations, then that won't help you. You need to have CMDB and CSDM experts on the team because the solution is for CMDB and CSDM. If you don't design your data model really well, then the solution will not give you much result. The solution is not fully automated so you still need to make some effort. You have to go through the complete remodeling cycle for non-useful data elimination whenever you add a new LAN segment or new mid-server on a new data center or service. It is a little bit of effort, but it is worth the effort. Based on the necessary but important effort, the solution is rated a seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"BPI: It allows defining peripherals to map business criticality for efficient monitoring, as required."
"The technical support is good."
"The most valuable feature is its support for different types of devices, where it can use all of the equipment that you need."
"The most useful aspect of this solution is the ability to customize it for the client agent."
"The Script Module in Nagios is really easy to use and is really cost efficient."
"The solution has a lot of plugins and scripts integrated with it."
"It's a monitoring agent. It's designed to do one thing. Its most valuable feature is its monitoring."
"The most valuable feature is the monitoring of processes."
"The solution finds public cloud infrastructures globally and updates the integration management database, service catalogs, and asset management details."
"The biggest advantage of ServiceNow is the value that it brings."
"We can find servers or services we were unaware of and stumble on vulnerabilities from those devices."
"They have a very good network in the infrastructure of Discovery."
"The product's discovery feature is valuable due to its accuracy, reliability, and the high prestige associated with the information it provides."
"It does a good job of collecting the data that's necessary for data centers, and IT's operations."
"The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB."
"The service management and operations management modules are valuable."
 

Cons

"Nagios XI can improve its GUI for users with a new look."
"From an alerting point of view, some graphics and metrics don't work properly with Nagios XI as they do with Checkmk."
"I would like to see more customization in the network map because it is a bit tricky to use it."
"I would like to be able to extend it to all of our data centers, whether they are in the cloud or not. It would be helpful if I could connect everywhere."
"The tool's AI model needs to be fixed."
"The Configuration Wizard needs improvement, because not all vendors are present."
"The product does not have SAP monitoring."
"Open-source software is usually not user-friendly."
"When you switch versions, for example, when you go from Paris to Quebec they will introduce many new things and occasionally things break when they do that."
"In terms of improvement, I would like for it to be possible to use without coding. I would like a dropdown so that every customer can do it easily for himself and can understand it."
"Technical support has not been helpful when we have come across problems."
"Its integration with legacy apps is one area for improvement. ServiceNow Discovery offers out-of-the-box reports, and though that's okay, allowing easier report customization would improve the solution."
"ServiceNow has a constant development environment. Hence they get constant bugs which result in incorrect performance. It should also improve customer service."
"The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities."
"The solution needs to improve the cost of the solution. There are a few different solutions and they do act the same and have the same types of capabilities, however, the cost is quite high."
"Instead of AI, even GenAI should be introduced in ServiceNow Discovery."
 

Pricing and Cost Advice

"This solution is very expensive, at approximately $5,000 USD when I purchased it, which is why I haven't upgraded my version in several years."
"For our country in North Africa, it's expensive and we could purchase another solution for that price. But it's a reasonable price if we're speaking in international terms."
"Nagios XI is open source."
"Nagios XI is an expensive solution."
"Nagios Core does not have any payment, but Nagios XI requires payment for the license."
"You can grow into the higher-priced scale as they learn how to utilize the features for Nagios XI."
"As it is not an agentless tool, I think it is expensive."
"For the cost of the commercial product and support, and taking into account the open source characteristics of it, I believe it is difficult to a better value."
"ROI (Return on Investment) is good. ServiceNow don't disclose the price publicly. They'll assess your organization's needs and then come up with a price."
"The pricing is determined based on the CIs."
"ServiceNow Discovery has very broad pricing, so it becomes costly. It would be better if it had a pay-as-you-use licensing model because the total cost of ownership is quite high."
"The product is not cheap."
"I would rate the product's pricing a six out of ten. We had availed some discount from the standard pricing. Even then, the tool's pricing is expensive. You have to pay some vendor service fees for the product's implementation."
"It costs a lot. It is probably close to over a hundred thousand. It's an expensive platform, but you can't compare ServiceNow's Discovery functionality to other discovery tools. It's not an apples-to-apples comparison of ServiceNow to a configuration management tool to an asset management tool because it does those things, but it's not those things."
"The solution is very expensive."
"This solution is a paid option within the ServiceNow framework."
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Educational Organization
59%
Computer Software Company
7%
Financial Services Firm
5%
Manufacturing Company
4%
Computer Software Company
15%
Financial Services Firm
12%
Manufacturing Company
10%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Nagios XI?
It is an open-source platform with valuable features for performance and stability.
What is your experience regarding pricing and costs for Nagios XI?
Nagios XI is an expensive solution. On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing an eight out of ten.
What needs improvement with Nagios XI?
From an alerting point of view, some graphics and metrics don't work properly with Nagios XI as they do with Checkmk. The solution's scalability, pricing, stability, and support could be improved. ...
What do you like most about ServiceNow Discovery?
The solution can prioritize the discovery of IP ranges. The product automatically places all Discovery CIs into the correct class within the CMDB.
What is your experience regarding pricing and costs for ServiceNow Discovery?
The product pricing is fair and reasonable for the value it provides. However, it is important to factor in the ongoing maintenance costs, as the system requires professional upkeep to ensure optim...
What needs improvement with ServiceNow Discovery?
The continuous improvement in the quality and customization of the product features would be beneficial, particularly as more customers rely heavily on its capabilities.
 

Learn More

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Overview

 

Sample Customers

Nagios has over one million users globally, including AOL, DHL, McAfee, MCI, MTV, Yahoo!, Universal, Toshiba, Sony, Siemens, and JPMorgan Chase.
York, National Grid, DXC Technology, experian, BEACHBODY
Find out what your peers are saying about Nagios XI vs. ServiceNow Discovery and other solutions. Updated: October 2024.
815,854 professionals have used our research since 2012.