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Nintex Process Platform vs ServiceNow Orchestration comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Nintex Process Platform
Ranking in Process Automation
9th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
23
Ranking in other categories
Business Process Management (BPM) (10th), Workload Automation (11th)
ServiceNow Orchestration
Ranking in Process Automation
12th
Average Rating
8.2
Reviews Sentiment
6.0
Number of Reviews
14
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Satya Singh - PeerSpot reviewer
Offers good integration capabilities and easy to learn and good stability
Nintex is still at the starting point of integrating with AI. It has integrated with a very small piece of artificial intelligence., like only integrated with the Google Cloud. There is a benefit, like a no-code and low-code solution. But, again, if you are a developer, especially if you are a hardcore developer, you are using your code knowledge, its skills, and all. And, suddenly, you are moving into the low-code solution, and then you will feel, like, so many things you can't achieve with the low-code solution. And in that case, you are looking for some custom development. And it's a little bit difficult in the Nintex area. Because they are totally dependent on the low-code solution, and you are looking at where you can implement your custom things. However, you can do that thing, but that will be a difficult task. Also, the outcome, whatever you are trying to get from such kind of custom development, will be a little bit difficult. Let's suppose, like, if you are working with a medium level of data or a small level of data that will be easier to handle with the Nintex. However, the bulk data on a high level of data would be difficult. I have been working with Nintex for the past three years. I've been able to create some really good products in different domains, including banking and insurance. Everything seems achievable, but there are a few things I'm missing. First, debugging can be a bit difficult in Nintex. You can't debug forms and workflows easily. This is something that could be improved in future releases. It requires some R&D. Second, I would like to see more integration with AI. There is some custom integration available through the gateway, but it would be great to have more AI-related features built into the platform.
ShaheenKapery - PeerSpot reviewer
Easy to integrate, stable solution and incredibly good customer service
It is a long setup. It was customized to our company's requirements. Bearing in mind that there is not just an IT team. You've got an IT team consisting of end-users, consulting, and user support sides. Install support, ServiceNow support, application support, and so on. What ServiceNow does is it's really good at getting the tickets to the right person. That's the power of it. There's no issue with it. But you need to set that up in advance. You need to know the structure and who is responsible for each task. The initial setup does take a long time, and the organization might face some issues. But once you've got that resolved, it's amazing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I find it useful to utilize LDAP query action to find out the status of a particular user."
"This solution is very easy to use and customize, using almost zero coding. It's built on SharePoint which many companies in our country have experience with. This made it easy to adapt the application in our environment."
"The product's primary advantage is its low-code nature which allows for rapid development without extensive coding."
"I really like the visual representation. It actually looks like a flow chart, which is nicer than a SharePoint Designer workflow, which doesn't have that ability."
"With an extensive list of integrations with LOB data, your workflows can extend far beyond SharePoint, driving adoption of SharePoint."
"We were able to meet all of the requirements for functionality that were specified, and we did not experience challenges where we had to compromise on functionality."
"It provides data accuracy with fewer failures."
"Allows to use workflow for simple approvals and LazyApproval. The feature is easy to implement for mobile approval."
"The solution effectively automates business processes."
"Employee onboarding, de-boarding, and other service-provision features make the process easier and it saves us a lot of time."
"The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in languages like Java. But along with that, there are limitation in terms of network connectivity testing and administrator faces regular challenges in conducting connectivity tests due to these limitations."
"It has competitive AI capabilities."
"It's scalable."
"There are a lot of ready to use orchestration custom packs."
"The product has a flexible interface for development."
"The data visualization is good."
 

Cons

"K2's support for DevOp team corporations is weak."
"At times, issues arise in certain scenarios. In such cases, the versioning can become quite difficult. There may be no other way but to restart the entire process or rectify it at that point."
"I would also like to see the BPM features from Pega implemented, that have to do with the implementation of AI, and the robotics."
"K2 is a workflow solution, and there is no RPA solution with K2. This is where K2 lacks a little bit. It is just a heavy workflow solution. It doesn't have a supplemental product like RPA. If you want to use RPA, you have to use Blue Prism, UIPath, or something else. If you use Nintex, it has an RPA solution. It is a form-based application, and they are doing everything electronically. The initial investment in K2 is heavy because it is a BPM software. It does not have a low cost because they charge you the same for one workflow or 100 workflows."
"Converting a document from PDF to MS Word, or vice versa, needs to be improved."
"Difficult to include external partners with the solution deployed on-premise."
"Unfortunately, Nintex Workflow is not that stable. We are looking at shifting to another tool."
"It is very flexible because you can design your own main forms, but if there were some templates according to your market, it would be more useful for a new customer. That would make K2 more user friendly and easier to use."
"We cannot perform GUI automation using the tool."
"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."
"The automatic remediation needs enhancement, particularly integrating ServiceNow with tools like SolarWinds and Logic Monitor. It is functional, but it needs improvement."
"From my space, the only thing that I can say is the spinning up with Google Cloud Services."
"There should be connectors to cover at least the top industry applications, and they should be easier to configure in a plug-and-play fashion."
"Efficiency of some features could be improved."
"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."
"There can be gaps in integration."
 

Pricing and Cost Advice

"The enterprise version has some additional features that I would like to use, but the price is not fair."
"Nintex is around INR 200 per license in India, which is much cheaper. Smaller organizations are always looking for cost-effective solutions, and Nintex provides local solutions with very low pricing."
"Comparatively, it's expensive."
"The annual support costs are expensive."
"For the initial hundred users, the cost is $21,000 per year, which I find too high."
"The initial investment in K2 is heavy. Currently, the expenditure is $28,000 for a year. After we go to the cloud, it is going to be per seat and probably cheaper. Currently, there are unlimited users."
"The price of this solution is affordable but the problem in Algeria is our community is a bit slower. The new clients might feel the solution is a bit expensive."
"There is an initial fee when purchasing and a fee for maintenance afterward."
"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."
"It is not very expensive."
"This is an expensive product, but it is the best in the market considering the features and lack of competitors."
"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."
"Pricing is custom to every customer."
"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."
"The solution is costly and orchestrations are very expensive."
"In terms of price, this solution is at the higher end of what you'll find."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Financial Services Firm
15%
Manufacturing Company
6%
Government
6%
Financial Services Firm
18%
Computer Software Company
14%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about K2?
The latest version of Nintex has many features. We have a clear roadmap and the necessary application to integrate it into our platform.
What is your experience regarding pricing and costs for K2?
I would rate the pricing for Nintex Process Platform as four out of ten; one is high, and ten is low. It is pretty expensive.
What needs improvement with K2?
There is room for improvement in the user experience in the forms. When we need to develop the forms, we don't have much customization, and I think we need more flexibility there. It's technically ...
What do you like most about ServiceNow Orchestration?
The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...
What needs improvement with ServiceNow Orchestration?
There is a lot of complexity in the platform, but that comes with the scalability. It is a highly complex platform to work on. There are changes in their workflow technology, and the flow technolog...
 

Also Known As

K2 blackpearl, K2 Five, Nintex Workflow
No data available
 

Learn More

 

Overview

 

Sample Customers

SEA Corp, Omnicom Group, Verizon, STIHL
experian, BEACHBODY, HealthPartners, Banosoft
Find out what your peers are saying about Nintex Process Platform vs. ServiceNow Orchestration and other solutions. Updated: October 2024.
816,723 professionals have used our research since 2012.