Nintex Process Platform vs ServiceNow Orchestration comparison

Nintex and ServiceNow are both solutions in the Process Automation category. Nintex is ranked #9 with an average rating of 8.1, while ServiceNow is ranked #11 with an average rating of 8.7. Nintex holds a 2.2% mindshare in PA, compared to ServiceNow’s 4.0% mindshare. Additionally, 90% of Nintex users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Nintex Process Platform

Read 24 Nintex Process Platform reviews

2,015 Views
1,155 Comparison Views

90% willing to recommend

ServiceNow Orchestration

Read 15 ServiceNow Orchestration reviews

2,206 Views
1,589 Comparison Views

92% willing to recommend

Nintex Process Platform

ServiceNow Orchestration

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 17, 2024

Nintex Process Platform and ServiceNow Orchestration are prominent solutions in the process automation category. Nintex holds an advantage in cost-effectiveness while ServiceNow offers superior features despite its higher pricing.

Features: Nintex Process Platform is known for its scalability and performance, leveraging the K2 designer for workflow creation, while also integrating well with applications like SAP. It automates SharePoint processes effectively, making use of SmartForms and SmartObjects. ServiceNow Orchestration excels in service mapping, AI integrations, and comprehensive automation capabilities, particularly in business processes and cloud services automation. It provides a robust set of tools beyond workflow automation.

Room for Improvement: Nintex users often mention the need for better logging, reporting, and workflow error identification, as well as performance enhancements. There's also a demand for simpler SmartForms and expanded cloud feature parity. ServiceNow Orchestration users report complexity and high costs as concerns, wishing for faster update deployments and improved event monitoring.

Ease of Deployment and Customer Service: Nintex supports on-premises and public cloud deployments, with mixed reviews on support. However, it benefits from strong online community resources. ServiceNow predominantly operates in cloud environments with generally good customer service, though requiring a strong internal contact for efficient service.

Pricing and ROI: Nintex provides moderate pricing through a subscription model that allows scalability, proving cost-effective for smaller setups. ServiceNow is perceived as expensive, justified by its features, but its complexity and pricing may deter some users.

To learn more, read our detailed Nintex Process Platform vs. ServiceNow Orchestration Report (Updated: January 2025).

Buyer's Guide

Nintex Process Platform vs. ServiceNow Orchestration

January 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Nintex Process Platform

Ranking in Process Automation

9th

Average Rating

7.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Process Management (BPM) (11th), Workload Automation (11th)

ServiceNow Orchestration

Ranking in Process Automation

11th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of February 2025, in the Process Automation category, the mindshare of Nintex Process Platform is 2.2%, down from 4.0% compared to the previous year. The mindshare of ServiceNow Orchestration is 4.0%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Damilola Adeleye

Business Automation Developer at Polaris Bank Nigeria Plc

Straightforward interface and user-friendly

There are a lot of apps in K2, but what I really found that needs improvement is the management section of K2, especially the management server and the admin page where you can manage processes, add users, set security fees, and add licenses. The reason for this is because the part that is the section of administration, particularly the management called rows, has multiple rules, as many as you want. For instance, you may have around 200 rules, and when you view them, only the first ten are displayed, and you have to click next to see the next ten and so on until you get to the hundredth rule. On that page, as of today, we only have what we call to fetch, where you can search for a particular rule you're looking for, or else you have to keep clicking until you get to the final page you want. So that's a bit challenging.

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Dinesh Kumar Raghu

Senior Software Engineer at NewRocket

Fastest upgrading technology in the market currently

In each upgrade, ServiceNow is enhancing its product across various areas. They continuously improve different aspects one by one, ensuring that their service evolves with the changing needs. However, frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades. The current version fulfills everyone's requirements, and ServiceNow automatically updates annually, keeping pace with industry standards. They've been performing well, so I see no need for further upgrades, especially considering their consistent updates.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's easy to configure your set of rules to make the form controls work perfectly, removing manual work and making processes seamless."

"The strength of this solution lies in its connectors and the accessibility of an open API. The presence of an open API allows users to create custom connectors if necessary, provided there is access to the source API documentation. Additionally, the platform features a straightforward yet highly effective forms tool. This tool not only seamlessly integrates with the workflow functionality but also facilitates the transmission of information to the document generation tool. This comprehensive integration is particularly noteworthy when compared to alternatives such as Oracle, which tends to rely on more complex and separate logic for similar functionalities. A key strength of Nintex lies in its user-centric approach to help documentation. The materials are designed to be easily understood, avoiding complex terminology. In cases where technical terms are used, they are linked to articles for further clarification. This contrasts with platforms like Microsoft and Oracle, which may employ technical jargon without clear explanations. Nintex further supports its users through a robust online community, fostering collaboration and shared insights. Additionally, Nintex University offers online training across all applications, following a role-based structure. Unlike some other platforms, Nintex's training is thoughtfully broken down into shorter courses, focused on specific roles. This approach ensures that users can efficiently access the information they need without navigating through extensive and potentially irrelevant content, as may be the case with Oracle's training structure."

"The technical support provided by Nintex is very helpful."

"It saves time as tasks are automated."

"Allows to use workflow for simple approvals and LazyApproval. The feature is easy to implement for mobile approval."

"K2's best feature is that it can solve complex tasks, issues, and projects with little coding."

"The solution has helped us to automate our business processes, our approval systems, and automation for quickly developing on SharePoint on-prem and SharePoint online."

"It creates workflows to handle business processes. It allows us to route approvals to users without human intervention."

More Nintex Process Platform pros

"The iTerm suite is also crucial for visibility and optimization."

"The solution effectively automates business processes."

"The data visualization is good."

"The product has a flexible interface for development."

"Great with IT processes and business processes."

"It has competitive AI capabilities."

"This is a user-friendly solution where scripts can be made with ease. There are also many integration options, including Microsoft products, which gives the product a competitive edge."

"It is a very stable product, highly affordable."

More ServiceNow Orchestration pros

Cons

"The cost of the solution is high and has room for improvement."

"It is very flexible because you can design your own main forms, but if there were some templates according to your market, it would be more useful for a new customer. That would make K2 more user friendly and easier to use."

"I would also like to see the BPM features from Pega implemented, that have to do with the implementation of AI, and the robotics."

"The management server and the admin page where you can manage processes need improvement."

"The solution does not integrate with many platforms."

"We cannot use the same solution on cloud."

"User interface could use some improvement. Perhaps integration with Visual Studio or SharePoint Designer would be useful."

"The security features for this solution need to be improved."

More Nintex Process Platform cons

"From my space, the only thing that I can say is the spinning up with Google Cloud Services."

"I would like a user experience module to be added."

"Efficiency of some features could be improved."

"It is a highly complex platform to work on."

"ServiceNow Orchestration needs to improve multiple aspects in which their event monitoring system is one. The solution lacks event monitoring systems which makes them non-competitive. They need to include improvements in a similar manner that they did in Sweden."

"There is still room for more integrations. Or, it would be nice to bundle multiple products together rather than selling everything as a model as that turns out to be a bit costly."

"The deployment requires awareness among the project staff."

"Frequent upgrades may negatively impact the performance of instances. Therefore, for now, I don't recommend any additional upgrades."

More ServiceNow Orchestration cons

Pricing and Cost Advice

"Nintex Workflow is more expensive than Microsoft's native products, but it is still considered moderately priced when compared to higher-end products such as K2."

"The price of this solution is affordable but the problem in Algeria is our community is a bit slower. The new clients might feel the solution is a bit expensive."

"The enterprise version has some additional features that I would like to use, but the price is not fair."

"We pay on a yearly basis. It's my understanding that we pay approximately $11,000/year."

"The initial investment in K2 is heavy. Currently, the expenditure is $28,000 for a year. After we go to the cloud, it is going to be per seat and probably cheaper. Currently, there are unlimited users."

"Comparatively, it's expensive."

"The product’s price is competitive compared to other vendors."

"Nintex products are expensive, but valuable. Licensing in on-premise was historically based on a perpetual model, where you’d license per Web front-end. However, they are switching exclusively to a consumption (subscription) model, where you purchase the number of workflows you think you’ll use in your environment, and can scale up from there."

More Nintex Process Platform pricing and cost advice

"In terms of price, this solution is at the higher end of what you'll find."

"ServiceNow doesn't give a clear cost indication. They have different contracts with different organizations and it's all about negotiation, so you don't know how they are doing at the cost level."

"The cost of the solution is based on the number of plugins, conductors and integrations used and is charged annually. The licensing cause has been increasing gradually which makes it difficult to access. Initially offer free features but over the time the charges rise which make it an expensive solution with limited features. Along with that, the integration issues persist and require additional middle where and internet connectivity for effective usage."

"This is an expensive product, but it is the best in the market considering the features and lack of competitors."

"Pricing is custom to every customer."

"It is not very expensive."

"It is quite expensive because we've had some customers come back and say it's quite pricey because in order for them to go ahead with Orchestration, they must have already been paying for Discovery, service mapping, and a few other things."

"The solution is costly and orchestrations are very expensive."

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Financial Services Firm

16%

Manufacturing Company

Government

Financial Services Firm

20%

Computer Software Company

12%

Manufacturing Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about K2?

The latest version of Nintex has many features. We have a clear roadmap and the necessary application to integrate it into our platform.

See all answers

What is your experience regarding pricing and costs for K2?

Nintex Process Platform is expensive. Prices relate to both features and the professional services necessary due to our lack of an implementation team.

See all answers

What needs improvement with K2?

The user interface in Nintex needs improvement. It is not very intuitive and requires changes. Additionally, the deployment process should be easier.

See all answers

What do you like most about ServiceNow Orchestration?

The interface of the solution is very user friendly and it is easily accessible via a simple URL. This makes it easier to complete the UI based tasks but using other features require expertise in l...

See all answers

What is your experience regarding pricing and costs for ServiceNow Orchestration?

Pricing is custom to every customer.

See all answers

What needs improvement with ServiceNow Orchestration?

I remember last time I said there is no need for improvement. It's fine. Due to the limited scope, I cannot comment further. However, it should be integrated with AI and messaging or chatting featu...

See all answers

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Compared 7% of the time

Appian vs Nintex Process Platform

Compared 6% of the time

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Compared 4% of the time

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Compared 56% of the time

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Compared 18% of the time

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Compared 6% of the time

Microsoft System Center Orchestrator vs ServiceNow Orchestration

Compared 4% of the time

OpenText Operations Orchestration vs ServiceNow Orchestration

Compared 2% of the time

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Product Reports

Buyer's Guide

Nintex Process Platform

February 2025

Download Nintex Process Platform product report

Buyer's Guide

ServiceNow Orchestration

January 2025

Download ServiceNow Orchestration product report

Also Known As

K2 blackpearl, K2 Five, Nintex Workflow

No data available

Overview

Nintex Process Platform automates processes such as approvals, vendor requests, and leave management, optimizing workflows in sectors like government, banking, and HR.

Nintex Process Platform streamlines collaboration and integrates seamlessly with Microsoft tools. It supports account management, loan origination, claims reimbursement, and public e-services, while also assisting with onboarding, resource management, and compliance workflows. Users benefit from its ease of maintenance, low-code development, and powerful workflow engine capable of handling complex processes through SmartObjects technology.

What are some key features?

Easy Maintenance - Simplifies ongoing management and updates.
Low-Code Development - Enables quick application creation with minimal coding.
Extensive Integration - Connects with diverse data sources through SmartObjects technology.
Drag-and-Drop Interface - Offers a user-friendly, visually intuitive design for creating workflows.
Automatic Workflow Triggers - Allows for seamless automation of predefined actions.
Integration with Microsoft Ecosystems - Ensures compatibility with SharePoint and Office 365.

What benefits should users look for in reviews?

Affordability - Offers cost-effective solutions for businesses.
Customizability - Provides tailored solutions that meet specific needs.
Support - Beneficial for addressing issues and optimizing performance.
Rapid Development - Facilitates quick project turnaround due to its pre-built constructs.

Nintex Process Platform is implemented across various sectors, such as government, banking, and HR, providing significant improvements in workflow efficiency. In governmental agencies, it facilitates public e-services and compliance workflows, while in banking, it supports account management and loan origination. HR departments benefit from enhanced onboarding, resource management, and leave management processes.

Nintex

ServiceNow is the fastest-growing enterprise cloud software company in the world above $1 billion (2018 revenue was $2.6 billion, up 36% year over year). We deliver digital workflows that create great experiences and unlock productivity to approximately 5,400 enterprise customers worldwide, including almost 75% of the Fortune 500.

ServiceNow

Sample Customers

SEA Corp, Omnicom Group, Verizon, STIHL

experian, BEACHBODY, HealthPartners, Banosoft

Buyer's Guide

Nintex Process Platform vs. ServiceNow Orchestration

January 2025

Free Report: Nintex Process Platform vs. ServiceNow Orchestration

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