OpenText Documentum vs Oracle WebCenter comparison

OpenText and Oracle are both solutions in the Enterprise Content Management category. OpenText is ranked #3 with an average rating of 7.6, while Oracle is ranked #15 with an average rating of 7.0. OpenText holds a 11.8% mindshare in ECM, compared to Oracle’s 2.5% mindshare. Additionally, 83% of OpenText users are willing to recommend the solution, compared to 70% of Oracle users who would recommend it.

OpenText Documentum

Read 31 OpenText Documentum reviews

3,835 Views
2,897 Comparison Views

83% willing to recommend

Oracle WebCenter

Read 12 Oracle WebCenter reviews

841 Views
680 Comparison Views

70% willing to recommend

OpenText Documentum

Oracle WebCenter

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

Oracle WebCenter and OpenText Documentum compete in the enterprise content management sector. Documentum is perceived to have the upper hand due to its robust features that cater to complex content environments despite its higher costs compared to WebCenter.

Features: Oracle WebCenter offers content integration, collaborative capabilities, and portal development options. OpenText Documentum provides advanced document management, compliance features, and scalability.

Room for Improvement: Oracle WebCenter could enhance its features for complex compliance requirements and improve scalability. OpenText Documentum may work on simplifying its deployment and offering more intuitive user interfaces. Additionally, it could refine its integration processes to reduce the initial learning curve for users.

Ease of Deployment and Customer Service: Oracle WebCenter provides a cloud-based deployment model and reliable customer service with quick response times, making it easier to deploy. OpenText Documentum, although cloud-compatible, requires more complex implementation due to its advanced features but offers robust support that may need detailed guidance.

Pricing and ROI: Oracle WebCenter is generally more budget-friendly with a lower setup cost, leading to attractive ROI due to reduced investment. In contrast, OpenText Documentum demands a higher initial investment reflecting its pricing model but offers substantial long-term returns for enterprises with advanced content management needs.

To learn more, read our detailed OpenText Documentum vs. Oracle WebCenter Report (Updated: October 2024).

Buyer's Guide

OpenText Documentum vs. Oracle WebCenter

October 2024

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Customer Service

Sentiment score

6.0

OpenText's customer service is improving, though users experience occasional delays and limited support for older versions.

No sentiment score available

Oracle WebCenter support receives mixed reviews: praised for excellence, criticized for high costs, delays, and regional access issues.

My involvement was not only user level, but development integration level also.

it_user103896

Sales Engineer at a tech consulting company with 11-50 employees

For more quotes and insights, download the OpenText Documentum report

No quotes available

For more quotes and insights, download the Oracle WebCenter report

Room For Improvement

Sentiment score

5.1

OpenText Documentum faces challenges with outdated interface, performance, integration, customization, scalability, pricing, documentation, and AI integration.

Sentiment score

2.7

Oracle WebCenter needs improved API functionality, modern UI, competitive pricing, better scalability, and support for newer languages and systems.

It would be beneficial to have more ability to customize features for specific use cases.

Salih çakır

Team Lead at a financial services firm with 10,001+ employees

After implementation, I was pleased with the functions of the application.

it_user103896

Sales Engineer at a tech consulting company with 11-50 employees

The price is quite high as the licensing prices are significant.

Romas Bunevicius

Director of Business Development at ProitswProitsw

For more quotes and insights, download the OpenText Documentum report

No quotes available

For more quotes and insights, download the Oracle WebCenter report

Scalability Issues

Sentiment score

7.7

OpenText Documentum excels in scalability, supporting numerous users and offering integration flexibility for large-scale implementations.

Sentiment score

5.0

Oracle WebCenter is scalable, adaptable, supports gradual deployment across departments, enhancing business agility and handling large user bases.

Never had to scale to meet demand.

it_user103896

Sales Engineer at a tech consulting company with 11-50 employees

For more quotes and insights, download the OpenText Documentum report

No quotes available

For more quotes and insights, download the Oracle WebCenter report

Setup Cost

Sentiment score

4.0

OpenText Documentum's pricing is high, complex, and varies, though recent improvements offer affordability and benefits for government agencies.

No sentiment score available

Oracle WebCenter is expensive but negotiable, with discounts up to 60%, though similar solutions are generally cheaper.

Overall, it offers a lot of functionalities for the price point.

it_user103896

Sales Engineer at a tech consulting company with 11-50 employees

It is quite expensive.

Salih çakır

Team Lead at a financial services firm with 10,001+ employees

The licensing price is quite high.

Romas Bunevicius

Director of Business Development at ProitswProitsw

For more quotes and insights, download the OpenText Documentum report

No quotes available

For more quotes and insights, download the Oracle WebCenter report

Stability Issues

Sentiment score

7.7

OpenText Documentum is stable and reliable, with minor sub-product issues, earning high user ratings in the ECM market.

No sentiment score available

Oracle WebCenter users report mixed stability; praised for its database support, but face performance issues and slow bug fixes.

after the deployment, we found the system to be reliable.

it_user103896

Sales Engineer at a tech consulting company with 11-50 employees

For example, database connections could be improved.

Salih çakır

Team Lead at a financial services firm with 10,001+ employees

For more quotes and insights, download the OpenText Documentum report

No quotes available

For more quotes and insights, download the Oracle WebCenter report

Valuable Features

Sentiment score

7.8

OpenText Documentum ensures secure, scalable content management with integration, versioning, and compliance, supporting efficient business processes across departments.

Sentiment score

8.5

Oracle WebCenter streamlines content management, customization, and integration, supporting secure collaboration, scalability, and analytics with other Oracle products.

The most valuable feature is the good automation engine, which helps in reducing the development cost and allows easy development of applications.

Romas Bunevicius

Director of Business Development at ProitswProitsw

Version Tree Branching allows for simultaneous collaborative work on different versions of a document.

it_user103896

Sales Engineer at a tech consulting company with 11-50 employees

The product is user-friendly.

Salih çakır

Team Lead at a financial services firm with 10,001+ employees

For more quotes and insights, download the OpenText Documentum report

No quotes available

For more quotes and insights, download the Oracle WebCenter report

Categories and Ranking

OpenText Documentum

Ranking in Enterprise Content Management

3rd

Average Rating

7.8

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Oracle WebCenter

Ranking in Enterprise Content Management

15th

Average Rating

7.0

Reviews Sentiment

5.4

Number of Reviews

Ranking in other categories

Customer Experience Management (23rd), Web Content Management (7th), Corporate Portals (Enterprise Information Portals) (5th)

Mindshare comparison

As of November 2024, in the Enterprise Content Management category, the mindshare of OpenText Documentum is 11.8%, up from 10.4% compared to the previous year. The mindshare of Oracle WebCenter is 2.5%, down from 2.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Kabir Jakkamsetti

Developer at IEEE

Can be used to automate the storage of metadata and content, but it add some AI integrations

I think security's been pretty good with OpenText Documentum. Currently, we are on an older product, and we are about to start a migration. I think the configurability should be much more improved with that. OpenText Documentum has helped boost productivity within our organization. By automating a lot of business processes with workflows, we've been able to improve productivity. OpenText Documentum has definitely helped simplify or accelerate our modernization journey. Overall, I rate OpenText Documentum a seven out of ten.

Read full review

Mehdi Hasankhan

Head of Development and Implementation at Arak Petrochemical Company

Gives me easy access, connection and compatibility with all of the Oracle products

WebCenter content access has a lot of options and flexibility. At this time, I only see one problem: in the sub-content and channels surrounding Windows 10. It only functions with Windows 7 and Windows 8. All of the operating systems in my company are up-to-date and we are using Windows 10. For whatever reason, you can't use the Oracle content on these platforms at all. This lapse is very bad for my company because I can't change the version of Word and downgrade. Maybe it is just a technical problem. But it is a lot of my problem with this solution currently.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

12%

Government

11%

Manufacturing Company

Computer Software Company

11%

Financial Services Firm

10%

University

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Documentum?

It falls in line with a lot of things that are out there on the market. There is nothing extraordinary in terms of great or bad.

See all answers

What do you like most about OpenText Documentum?

The most valuable feature of Documentum for our content management needs is its ability to segregate access based on department and role.

See all answers

What needs improvement with OpenText Documentum?

The main thing is the cost. Most of the time, organizations move away from Documentum due to cost. It's highly-priced, and the support costs are high. Now, SharePoint and other options. Microsoft g...

See all answers

What do you like most about Oracle WebCenter?

WebCenter's interface is very user-friendly.

See all answers

What is your experience regarding pricing and costs for Oracle WebCenter?

WebCenter's pricing is on the higher side.

See all answers

What needs improvement with Oracle WebCenter?

WebCenter requires a lot of design effort to upload content to our regular system. Its performance is also not up to the market standard, and its agility and adaptability could be improved.

See all answers

Comparisons

SharePoint vs OpenText Documentum

Compared 21% of the time

OpenText Extended ECM vs OpenText Documentum

Compared 21% of the time

IBM FileNet vs OpenText Documentum

Compared 14% of the time

Alfresco vs OpenText Documentum

Compared 9% of the time

Hyland OnBase vs OpenText Documentum

Compared 9% of the time

Product Reports

Buyer's Guide

OpenText Documentum

November 2024

Download OpenText Documentum product report

Buyer's Guide

Oracle WebCenter

November 2024

Download Oracle WebCenter product report

Also Known As

Dell EMC Documentum, Documentum , Documentum xCelerated Composition Platform

WebCenter, FatWire

Learn More

OpenText

Oracle

Overview

OpenText Documentum organizes, preserves and makes information
accessible, while ensuring it adheres to all privacy and security
protocols. Documentum manages content across file stores and integrates
with enterprise applications, including SAP, Salesforce and Microsoft,
to help organizations conquer information management challenges.

Documentum provides integrated support for the entire lifecycle of a
wide range of content; beyond typical office documents to include CAD files, design
templates, rich media, audio, video, instant messaging threads, blog
posts, images and more.

Oracle WebCenter is the center of engagement for business powering exceptional experiences for customers, partners, and employees. It connects people, processes, and information with the most complete portfolio of portal, content management, Web experience management, and collaboration technologies.

Sample Customers

Agility; Bibliotheca Alexandrina; Capitec Bank; Department of Social Development, Republic of South Africa; County of Los Angeles, Department of Human Resources; Fresenius Kabi; Heathrow Airport; Lahey Health; Linde PLC; Milestone Pharma Co. Ltd; National Bank for Agriculture and Rural Development; Open Grid Europe GmbH; REPCO NEX Industrial Solutions; Springer Nature; Syngene International; Tata Power DDL; University of Texas Austin

Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries

Buyer's Guide

OpenText Documentum vs. Oracle WebCenter

October 2024

Free Report: OpenText Documentum vs. Oracle WebCenter

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