Oracle WebCenter vs Salesforce comparison

Read 37 Salesforce reviews

306 Views
165 Comparison Views

89% willing to recommend

Oracle WebCenter

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Feb 4, 2025

Oracle WebCenter and Salesforce are competing products in business solutions. Salesforce seems to have an upper hand, providing extensive features justifying its cost, whereas Oracle WebCenter is notable for its favorable pricing and support.

Features: Oracle WebCenter is strong in integration and content management, offering Java-based content management, easy navigation and portal design, and a seamless experience with single sign-on capabilities. Salesforce excels with its robust CRM functionalities, customizable automation tools, and advanced analytics, offering a comprehensive suite for customer engagement and sales optimization.

Room for Improvement: Oracle WebCenter could improve in reducing the complexities of initial setup, enhancing user interface intuitiveness, and expanding cloud-based capabilities. Salesforce could benefit from more affordable customization options, improving customer service response times, and simplifying integration processes.

Ease of Deployment and Customer Service: Oracle WebCenter involves a traditional deployment model with significant initial setup but benefits from dedicated support. Salesforce provides cloud-based deployment, resulting in quicker implementation and accessible assistance, making it more agile and responsive.

Pricing and ROI: Oracle WebCenter offers lower setup costs, appealing to budget-conscious enterprises with acceptable returns. Salesforce, requiring a higher initial investment, provides a strong ROI through its features and efficiency in driving business growth, making it attractive for long-term productivity focus.

To learn more, read our detailed Oracle WebCenter vs. Salesforce Report (Updated: March 2025).

Oracle WebCenter vs. Salesforce

Download the complete report

Helped 845,406 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle WebCenter

Ranking in Customer Experience Management

33rd

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Enterprise Content Management (16th), Web Content Management (8th), Corporate Portals (Enterprise Information Portals) (5th)

Salesforce

Ranking in Customer Experience Management

3rd

Average Rating

8.0

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Customer Experience Management category, the mindshare of Oracle WebCenter is 0.9%, down from 1.1% compared to the previous year. The mindshare of Salesforce is 7.0%, up from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management

Featured Reviews

Mehdi Hasankhan

Head of Development and Implementation at Arak Petrochemical Company

Gives me easy access, connection and compatibility with all of the Oracle products

WebCenter content access has a lot of options and flexibility. At this time, I only see one problem: in the sub-content and channels surrounding Windows 10. It only functions with Windows 7 and Windows 8. All of the operating systems in my company are up-to-date and we are using Windows 10. For whatever reason, you can't use the Oracle content on these platforms at all. This lapse is very bad for my company because I can't change the version of Word and downgrade. Maybe it is just a technical problem. But it is a lot of my problem with this solution currently.

Read full review

Alona Bean

Delivery Manager at PeerSpot

Automating processes saves time for strategic tasks and provides excellent support

One of the best features Salesforce offers is the ability to design custom workflow processes. This has reduced time significantly, saving hours of manual work since it is now automated via Salesforce. Automating manual processes has streamlined my work, allowing me to dedicate time to more important tasks instead of wasting time on manual data entry.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Integration within the solution is very good."

"The WebCenter Content is its most valuable feature. After we update a document in WebCenter Content, it can be update automatically in our intranet."

"A great solution for storing and searching large volumes of documents with easy access."

"WebCenter's interface is very user-friendly."

"Oracle integrates well with other products to cover Big Data."

"You can move workloads in between sub-servers so that you don't overload a portion of the server."

"It's a very scalable solution and the performance is pretty good. The scalability, in my opinion, is the biggest advantage."

"We use the solution to map the sales pipeline and see how it is going and where it is pending."

"As a manager, the dashboard is valuable for me."

"The most valuable feature of the solution is the ability that the solution provides to store information related to our company's promotional campaigns."

"The CRM feature is good. For me, it could be like tracking a customer's entire sales journey, and you can also record their buying behavior and make an effort to upsell on a larger scale."

"We use Salesforce as a CRM, and sales-related activities like order management are done through Salesforce."

"We have our offers in one place, which allows us to see what offers we have provided to our customers."

"The tool's most valuable feature is user-friendliness."

"This automation has been incredibly beneficial, reducing our workload and time spent."

More Salesforce pros

Cons

"WebCenter requires a lot of design effort to upload content to our regular system."

"Its functions need more stability."

"Does not seem to be totally compatible with Windows 10 as of our current version."

"The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product."

"There are many document management systems that offer pretty much the same functionalities but at a lower price. The product as such is pretty good. However, the pricing is not comparable. They need to adjust their pricing to be more competitive on the market."

"The speed of the backup should be enhanced."

"I would like them to add more Web 2.0 features."

"This solution needs to support translation into the Arabic language."

"The link to the Oracle ERP system does not work properly."

"The solution’s performance could be improved."

"The product must provide more insights and analytics."

"The part related to analytics within Salesforce is not very user-friendly."

"Salesforce needs to improve integrations. They need to integrate generative AI."

"Though Salesforce's customer support is good, something is amiss with it. We faced some challenges in the ticket generation system, and I had to directly connect with our third-party vendor from whom we purchased the product."

"Salesforce gives you a lot of messages, and you don't know what the messages mean."

"More understanding from the business standpoint will help Salesforce."

More Salesforce cons

Pricing and Cost Advice

"WebCenter's pricing is on the higher side."

"The price of this solution is considered to be high; however, when speaking with Oracle, it is possible to get discounts of up to sixty percent."

"The price needs to be lowered."

"The tool is expensive."

"The license is yearly."

"Salesforce is overpriced."

"Salesforce is a solution meant for enterprise-sized businesses because it falls under the higher pricing spectrum. For an enterprise-sized business, the product is reasonably priced."

"Salesforce's licensing costs are yearly. It is expensive."

"The modules are too expensive."

"Salesforce is expensive, and I rate it an eight out of ten."

"The product is neither expensive nor cheap."

More Salesforce pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Customer Experience Management solutions are best for your needs.

See recommendations

845,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Real Estate/Law Firm

10%

Computer Software Company

Financial Services Firm

Energy/Utilities Company

Financial Services Firm

15%

Educational Organization

14%

Computer Software Company

12%

Comms Service Provider

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Ask a question

Earn 20 points

What do you like most about Salesforce?

The solution's analytics reporting features are quite good.

See all answers

What is your experience regarding pricing and costs for Salesforce?

Pricing is something I'm not directly involved with, as I'm just looking at the data competencies and how exactly things are running.

See all answers

What needs improvement with Salesforce?

There isn't a particular improvement I can mention at the moment, but I would like to return to the topic later.

See all answers

Comparisons

Oracle Content Management vs Oracle WebCenter

Compared 32% of the time

Adobe Experience Manager vs Oracle WebCenter

Compared 20% of the time

SharePoint vs Oracle WebCenter

Compared 17% of the time

IBM FileNet vs Oracle WebCenter

Compared 11% of the time

Liferay Digital Experience Platform vs Oracle WebCenter

Compared 11% of the time

More Oracle WebCenter Competitors

Genesys Cloud CX vs Salesforce

Compared 43% of the time

Anthology Engage vs Salesforce

Compared 26% of the time

Qualtrics XM Platform vs Salesforce

Compared 16% of the time

Freshdesk vs Salesforce

Compared 15% of the time

More Salesforce Competitors

Product Reports

Oracle WebCenter

Download Oracle WebCenter product report

Download Salesforce product report

Also Known As

WebCenter, FatWire

No data available

Overview

Oracle WebCenter is the center of engagement for business powering exceptional experiences for customers, partners, and employees. It connects people, processes, and information with the most complete portfolio of portal, content management, Web experience management, and collaboration technologies.

Oracle

Salesforce excels at CRM, offering analytics integration for ROI reporting and user-friendly customization. Automated ticket generation and intuitive features make it ideal for opportunity tracking, customer interaction management, and sales journey enhancement.

Salesforce is renowned for its comprehensive CRM functionalities, aiding businesses with dashboards, email campaigns, and seamless third-party integrations. It enhances sales processes by offering tools for opportunity management, customer interaction tracking, and efficient order booking. Flexibility and scalability make it suitable for promotional campaigns and improved business operations.

What are Salesforce's most important features?

Analytics Integration: Connects with analytics for ROI reporting.
User Customization: Offers user-friendly customization options.
Automated Ticketing: Provides automated ticket generation.
Intuitive Interface: Ensures ease of use for customers.
Opportunity Management: Helps in tracking and managing opportunities.

What benefits or ROI should users look for in reviews?

Enhanced Data Flow: Seamless third-party integrations improve data flow.
Sales Process Efficiency: Automates and enhances sales journey management.
Customization Flexibility: Adapts to changing business operations.
Campaign Management: Supports marketing functions with campaign analysis.
Order Management: Simplifies order booking and tracking.

Salesforce is implemented in industries for CRM, marketing activities, and customer information management. It supports sales pipeline tracking, business development, customer experience management, lead management, and sales process automation. Marketing is facilitated through campaign analysis and email campaigns, alongside customer interaction insights. Businesses use it for order management, prospecting, project management, and sales forecasting.

Sample Customers

Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries

Information Not Available

Oracle WebCenter vs. Salesforce