Outreach vs Zoho CRM comparison

Outreach and Zoho are both solutions in the Opportunity Management category. Outreach is ranked #8 with an average rating of 8.5, while Zoho is ranked #3 with an average rating of 8.3. Outreach holds a 1.9% mindshare in OM, compared to Zoho’s 6.0% mindshare. Additionally, 100% of Outreach users are willing to recommend the solution, compared to 88% of Zoho users who would recommend it.

Outreach

Read 3 Outreach reviews

170 Views
79 Comparison Views

100% willing to recommend

Zoho CRM

Read 52 Zoho CRM reviews

587 Views
267 Comparison Views

88% willing to recommend

Outreach

Zoho CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Zoho CRM and Outreach compete in the CRM market, offering different capabilities. Zoho CRM excels in integration options, whereas Outreach leads in advanced automation, making it more suitable for sales-focused businesses.

Features: Zoho CRM offers extensive integration capabilities, a customizable experience, and caters to various business needs. Outreach provides advanced automation features, supports sophisticated sales workflows, and focuses on enhancing sales automation.

Ease of Deployment and Customer Service: Zoho CRM allows straightforward deployment with minimal technical requirements and is known for prompt customer service. Outreach involves a more complex deployment with a longer onboarding period, but its support team is highly regarded for expertise and assistance.

Pricing and ROI: Zoho CRM typically has lower initial setup costs, offering immediate ROI for small to medium businesses seeking cost-effective solutions. Outreach requires a higher upfront investment but provides greater ROI in sales efficiency, preferred by businesses targeting aggressive growth.

To learn more, read our detailed Outreach vs. Zoho CRM Report (Updated: March 2025).

Buyer's Guide

Outreach vs. Zoho CRM

March 2025

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Helped 845,406 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Outreach

Ranking in Opportunity Management

8th

Average Rating

8.6

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Zoho CRM

Ranking in Opportunity Management

3rd

Average Rating

8.0

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

CRM (5th), Sales Force Automation (3rd)

Mindshare comparison

As of April 2025, in the Opportunity Management category, the mindshare of Outreach is 1.9%, down from 4.4% compared to the previous year. The mindshare of Zoho CRM is 6.0%, down from 13.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Opportunity Management

Featured Reviews

NUR HAQUE

Frontend Developer at The Alt Cloud

Offers AI capabilities for transcription and image recognition modeling tasks

In terms of improvements, one significant area for the product is efficiency, particularly when processing large data loads. Similar to other platforms, long recording times lead to extended processing times, which can be inconvenient for users. For instance, a previous client encountered delays due to lengthy recording times. To address this, I implemented a live transcription approach where data is transcribed in real-time, immediately sent to the AI model, and returned quickly. This optimized the process, but enhancing the platform's inherent efficiency would be beneficial.

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AmerKhan

Senior Director - Head of Solution Engineering at Osol tech (Private) Limited

Diverse integrations assist in seamlessly aligning marketing efforts with sales tracking

Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes. It offers a no-cost entry with the ability for three users to use it at no charge, which is beneficial for startups to explore the platform without financial strain. This enables me to start using the platform, handle opportunities, and get a feel before committing financially.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's allowed us greater visibility into the number of touches it takes to generate a real opportunity as well as overall visibility to seller activity. We are getting better data on what messaging works when reaching out to prospects."

"Outreach is very good when engaging with sponsors to understand their expectations."

"The solution facilitates Git workflow management, enabling me to handle various pull requests from team members. Additionally, I use these tools to deploy applications to different cloud providers, such as GCP and AWS, including AWS EC2 services. The automation tools also streamline testing processes for the code submitted by other developers."

"Zoho CRM is flexible due to its integrations, like with Zoho Campaign, helping integrate marketing efforts with CRM processes."

"It also provides robust reporting capabilities to analyze and report on these key aspects of customer relationship management."

"CRM software that's simple to use, with good technical support, scalability, and stability."

"One of the most important features is that it's a cloud base and, it's also quite cheaper when compared to other solutions. Zoho CRM is customizable as per your requirement and, the Zoho team is able to help you to customize the CRM based on your requirements, and you can integrate to any third-party solution."

"Zoho CRM integrates easily with customer service workflows."

"The whole forecasting and pipeline management is very good."

"Its initial setup process for the cloud-based version is straightforward."

"What I like most about Zoho CRM is its configurability. We can adapt it to our needs in terms of the sales process. It has automation capabilities, but we mostly use it as a static system, except for sending emails and information about updated products."

More Zoho CRM pros

Cons

"Reporting at the 20,000 foot level needs to be improved. I want to be able to see how many emails are opened twice vs three times vs four times."

"In terms of improvements, one significant area for the product is efficiency, particularly when processing large data loads. Similar to other platforms, long recording times lead to extended processing times, which can be inconvenient for users. For instance, a previous client encountered delays due to lengthy recording times. To address this, I implemented a live transcription approach where data is transcribed in real-time, immediately sent to the AI model, and returned quickly. This optimized the process, but enhancing the platform's inherent efficiency would be beneficial."

"Improvements can be made to accommodate sponsors who are not physically available in the same state. If sponsors are open to it, meetings could be conducted on an online platform to finalize deals more effectively."

"The mobile application is a little complicated and could be simplified."

"The support response time for this solution could be improved."

"The support is not quite good."

"There should be easy access to feature recommendations in the solution"

"What needs improvement in Zoho CRM is the UI. It needs to be more user-friendly. I like Salesforce better than Zoho CRM in terms of the UI, so if Zoho CRM can make some UI changes, that would make the tool better."

"Support could be more knowledgeable."

"The reporting for developers should be improved."

"Zoho could be more user friendly by improving the UI of the interface."

More Zoho CRM cons

Pricing and Cost Advice

"Outreach uses a request-based pricing model. It's pretty affordable. They offer different packages for various scenarios, depending on how you're trying to develop your platform using Outreach. I think that's a good starting point. If our organization scales up or needs more services from the tool, we'd consider upgrading."

"Zoho CRM has a subscription-based license, which is not too expensive."

"This solution is less expensive than Salesforce."

"I rate the product a four out of ten. The cost for Zoho CRM is not fixed; different editions are available, and the features depend on the edition chosen. Some capabilities, such as integrating with workflows, might incur additional costs, but these are well-documented and not hidden."

"There is a license required for this solution."

"We consider it a good value and found it to be cost-effective."

"There is an annual license."

"Zoho CRM is an expensive tool."

"It is around $1000 a month."

More Zoho CRM pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Educational Organization

81%

Computer Software Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with Outreach?

Improvements can be made to accommodate sponsors who are not physically available in the same state. If sponsors are open to it, meetings could be conducted on an online platform to finalize deals ...

See all answers

What is your primary use case for Outreach?

I was the PRN Outreach lead of my club and my college. In this role, I conducted promotions and approached sponsors for my events. I was responsible for organizing multiple events and reaching out ...

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What is your experience regarding pricing and costs for Outreach?

Outreach uses a request-based pricing model. It's pretty affordable. They offer different packages for various scenarios, depending on how you're trying to develop your platform using Outreach. I t...

See all answers

What do you like most about Zoho CRM?

Zoho CRM integrates easily with customer service workflows.

See all answers

What is your experience regarding pricing and costs for Zoho CRM?

Currently, I am using Zoho CRM at no charge, sticking with the free tier. I have not had to pay for licenses or setup costs.

See all answers

What needs improvement with Zoho CRM?

Zoho CRM could benefit from predictive analysis based on historical trends to forecast future performance over the next two to three years, particularly from a sales pipeline perspective. This feat...

See all answers

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Product Reports

Buyer's Guide

Opportunity Management

March 2025

Download Outreach product report

Buyer's Guide

Zoho CRM

March 2025

Download Zoho CRM product report

Overview

Outreach, the leading Sales Engagement Platform, accelerates revenue growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions.

Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance.

Outreach

Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.

Zoho

Sample Customers

cloudera, monogDB, eventbrite, DocuSign, Adobe, Microsoft, Zillow

JetHub, Anderson Sales Advantage, ActionCoach, Milagro Advisory Group, TECO Pneumatic, Proteomics Consult

Buyer's Guide

Outreach vs. Zoho CRM

March 2025

Free Report: Outreach vs. Zoho CRM

Find out what your peers are saying about Outreach vs. Zoho CRM and other solutions. Updated: March 2025.

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