Parallels Access vs TeamViewer Pilot comparison

Parallels and TeamViewer are both solutions in the Remote Access category. Parallels is ranked #11 with an average rating of 9.0, while TeamViewer is ranked #36. Parallels holds a 2.2% mindshare in VUS, compared to TeamViewer’s 0.3% mindshare. Additionally, 100% of Parallels users are willing to recommend the solution, compared to 100% of TeamViewer users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

Parallels Access and TeamViewer Pilot are both remote access solutions with different strengths. Users tend to be more satisfied with the features offered by TeamViewer Pilot, although Parallels Access is preferred for its cost and customer support.

Features: Parallels Access offers valuable features such as speed, reliability of remote access, and straightforward deployment. TeamViewer Pilot provides advanced augmented reality capabilities, comprehensive device compatibility, and useful remote troubleshooting tools.

Room for Improvement: Parallels Access could improve on better compatibility across various devices, more advanced remote functionalities, and an augmented reality feature. TeamViewer Pilot has room for improvement in scalability, reduced latency, and occasional connection issue resolution.

Ease of Deployment and Customer Service: Parallels Access is favored for its straightforward deployment process and responsive customer support. TeamViewer Pilot, while requiring more initial setup, still garners positive feedback for its customer service capabilities.

Pricing and ROI: Parallels Access offers cost-effective pricing options and a solid return on investment. TeamViewer Pilot, although more expensive, is considered worth the price due to its robust features and capabilities, with users finding its higher costs justified by its comprehensive toolset.

To learn more, read our detailed Parallels Access vs. TeamViewer Pilot Report (Updated: March 2025).

Buyer's Guide

Parallels Access vs. TeamViewer Pilot

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. The mindshare of Parallels Access is 2.2%, down from 2.9% compared to the previous year. The mindshare of TeamViewer Pilot is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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Binish Parikh

Vice President at ARK Infosolutions Pvt Ltd

Easy-to-deploy and good for small as well as large setups

There is room for improvement in the pricing policy. The price point is pretty aggressive. Since it is not very resource hungry, it doesn't require dedicated servers like high-end solutions do, so it's easier for customers to integrate it into their own solutions. In future releases, maybe more support for Macs and Unix so that customers with setups on those platforms can also benefit from the solutions.

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reviewer1478331

Managing Director at a sports company with 11-50 employees

Easy to use and allows us to conduct illustrative, VR-like presentations to customers

The most valuable feature is the ability to do a virtual reality kind of presentation where you're able to annotate scenes to illustrate what you mean when you're talking to a customer. This particular feature is the best as far as we're concerned. It's easy enough to use. We have no complaints about security.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Intune makes our organization more secure and flexible. We can onboard new employees faster and more securely. We are a governmental organization with strict regulations, and Intune helps us comply with those requirements."

"Microsoft Intune is very stable due to its cloud-based infrastructure and its reliability in performance."

"Comparing this to having an endpoint management solution, the efficiency gain may be up to 80%."

"The feature I like the most is that we can perform remote tasks. If we want to retire or wipe out personal data or corporate data from a device, we can use Microsoft Intune remotely, and with the click of a button, data is removed automatically. Nothing needs to be done from the end-user side."

"I like the group policy management feature, which performs application monitoring and device enrollment."

"It has a useful device management feature."

"Intune significantly simplifies application deployment, mobile application management, and policy enforcement, such as restricting user access to specific applications, thereby enhancing overall environment security."

"Its security is most valuable. It gives us a way to secure devices, not only those that are steady. We do have a few tablets and other devices, and it is a way for us to secure these devices and manage them. We know they're out there and what's their status. We can manage their life cycle and verify that they're updated properly."

More Microsoft Intune pros

"It's got a very easy-to-use interface."

"Parallels Access gives me full access and control of the computer, and I can do anything I want remotely."

"It's great that the total deployment can happen completely remotely."

"Parallels Access has flexible licensing policies, which is beneficial for customers who have intermittent usage or users who are on and off the system."

"We don't have problems with stability. Everything is good."

"Technical support has good responsiveness."

"It's easy enough to use."

Cons

"A more incisive reporting tool with automated progress updates and graphical representation would be beneficial, as the current manual method lacks efficiency and visual clarity."

"I have a lot of Apple products in my environment. It would be nice to have an improved integration of Apple products with Microsoft Intune without Jam."

"I would like the ability to install the agent on devices from suppliers, which would enable us to implement a zero-trust strategy for guest devices."

"Microsoft Intune lacks the ability to provide seamless remote assistance or remote control."

"From a new user's perspective, it may be a little overwhelming because there are quite a few things to look at in the console, however, once you are sort of acclimated and are familiar with your core functions, it's fairly simple and straightforward."

"Microsoft Intune's app deployment presents challenges for non-MSI and non-store apps, particularly EXEs, requiring the use of a Win32 wrapper tool and adding overhead to the process."

"I know that their AI pieces are at the infancy stage, but allowing users to do more tagging for information would be an interesting thing because Intune also directly integrates with Azure. Because a lot of the devices are hosted with that, you also get a lot of tagging of user data and other things like that."

"Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update."

More Microsoft Intune cons

"The solution may not scale well for enterprises."

"One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers."

"They could improve the reporting."

"When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work."

"There is room for improvement in the pricing policy. The price point is pretty aggressive."

"The location markings can appear incorrectly."

"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."

Pricing and Cost Advice

"Licensing depends on how you are providing support to your enterprise, whether it's device-based or user-based."

"The purchase of the product was handled by someone else."

"With our standard E5 agreement with Microsoft, there have been no pricing concerns. Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs."

"There is a license required to use the solution. If you're core users in Office 365, for example, you have Outlook email and E3 license, this is only email. You have to buy an EMS license to have Microsoft Intune. It is expensive."

"While I can't provide insights from a business perspective, it's worth noting that the pricing may differ significantly, and the discount we received might not be reflective of standard business rates."

"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."

"Microsoft Intune is a cost effective choice. It is less expensive than other products on the market."

"Microsoft Intune has a user-based subscription model. You can go for a monthly or a yearly payment."

More Microsoft Intune pricing and cost advice

"The licensing costs are about $100 per user."

"We pay for the licensing monthly."

"It is not an expensive product."

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Top Industries

By visitors reading reviews

Educational Organization

22%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

Computer Software Company

13%

University

13%

Comms Service Provider

Financial Services Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

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What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about Parallels Access?

Parallels Access gives me full access and control of the computer, and I can do anything I want remotely.

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What is your experience regarding pricing and costs for Parallels Access?

It's around $125 per user per year. It is a one-time charge for installation and implementation, which is a small cos...

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What needs improvement with Parallels Access?

When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't ...

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Product Reports

Buyer's Guide

Microsoft Intune

March 2025

Download Microsoft Intune product report

Buyer's Guide

Remote Access

March 2025

Download Parallels Access product report

Buyer's Guide

Remote Access

March 2025

Download TeamViewer Pilot product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Parallels Access provides an efficient solution for remote computer access, catering to organizations seeking hardware resource conservation and centralized management. Enhanced productivity is achieved through seamless connectivity, particularly beneficial for CAD and ERP application remote access.

Utilized by businesses and academic institutions, Parallels Access offers robust remote access capabilities. The platform's publishing features enable application use without VPN, delivering high stability and usability for desktop mobile publishing. It supports Virtual Desktop Infrastructure, making it valuable for those needing remote control of computers via devices such as iPads and enhancing productivity for those unable to access their devices directly. System integrators and channel partners align with companies to provide comprehensive technical support for users requiring remote connectivity.

What are Parallels Access's features?

Ease of Use: Simplifies remote deployment and access.
Publishing Features: Access applications without needing a VPN.
Scalability: Start with 15 users and grow as needed.
Remote Control: Offers full computer access for users with physical limitations.

What benefits does Parallels Access offer?

Enhanced Productivity: Increased access for productive use away from physical device locations.
Resource Management: Optimal utilization of hardware resources.
Convenient Access: Stable and reliable functionality for direct application use.
Improved Collaboration: Technical support partnerships ensure smooth operations.

Parallels Access is implemented across industries like automotive and education, emphasizing remote access to specialized applications such as CAD. Due to its ease of use, it supports centralized management for businesses working with ERP systems. Challenges include improving compatibility with Linux, Macs, and Unix servers, tackling aggressive pricing, addressing scaling issues, and enhancing reporting for user satisfaction.

Parallels

TeamViewer Pilot is a remote assistance solution powered by augmented reality that enables you to connect to your support requesters and see what their smartphone camera live streams to your computer or mobile device while allowing you to draw, add text, or tag real-world objects with 3D markers for reference.

TeamViewer

Sample Customers

Mitchells and Buzzers, Callaway

Gilt Groupe K.K.

Information Not Available

Buyer's Guide

Parallels Access vs. TeamViewer Pilot

March 2025

Free Report: Parallels Access vs. TeamViewer Pilot

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