Pega Platform vs WorkFusion comparison

Read 30 WorkFusion reviews

469 Views
179 Comparison Views

83% willing to recommend

Pega Platform

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jan 12, 2025

Pega Platform and WorkFusion both compete in the BPM (Business Process Management) and RPA (Robotic Process Automation) markets. Pega appears to have an edge with a user-centric, no-code approach and superior case management, while WorkFusion excels in RPA and machine learning but requires more technical expertise.

Features: Pega Platform is known for its ease of implementation, case management, and integration capabilities. It supports rapid adjustments with a no-code approach. WorkFusion stands out with its RPA and machine learning capabilities, offering scalable solutions, advanced document processing, and quick prototyping.

Room for Improvement: Pega Platform users express concerns about integration challenges, complexity, and overall cost. They suggest the need for a simplified architecture and enhanced low-code features. WorkFusion is critiqued for its complexity and licensing costs, with calls for a more user-friendly interface and improvements for non-technical users. Both platforms need stronger AI and machine learning integration to stay competitive.

Ease of Deployment and Customer Service: Pega offers both cloud and on-premises deployment but has complex upgrades that require skilled resources. Its technical support is positive though complex issues may face delays. WorkFusion also provides diverse deployment options but requires skilled personnel for setup. Despite robust support, users report delayed resolutions for unique issues.

Pricing and ROI: Pega’s pricing is high, targeting large enterprises with flexible models based on cases or users, delivering strong ROI by optimizing processes. WorkFusion’s pricing is relatively high as well but provides significant returns through automation and scalability, suggesting that both platforms offer valuable business efficiency improvements.

To learn more, read our detailed Pega Platform vs. WorkFusion Report (Updated: January 2025).

Pega Platform vs. WorkFusion

January 2025

Download the complete report

Helped 838,713 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.6

Pega Platform boosts efficiency, revenue, and ROI up to 80% through improved processes, automation, and quick digital transformation.

Sentiment score

7.6

WorkFusion doubled efficiency, increased accuracy, reduced errors, boosted ROI, and reallocated employees to meaningful tasks for cost savings.

No quotes available

For more quotes and insights, download the Pega Platform report

No quotes available

For more quotes and insights, download the WorkFusion report

Customer Service

Sentiment score

6.8

Pega Platform's customer support receives mixed reviews; premium service users report higher satisfaction but slower response for critical issues.

Sentiment score

7.3

WorkFusion's service is praised for responsiveness and expertise, though some experienced slower responses and frequent upgrades during COVID.

The technical support from Pega is very low, rating a one or two out of ten.

reviewer1605597

Chief Information Officer at a government with 10,001+ employees

I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

Pega's technical support team is very helpful.

For more quotes and insights, download the Pega Platform report

Quality Assurance Team Lead at Value Labs

Initial support often struggles to find solutions, leading to delays until more experienced personnel get involved.

For more quotes and insights, download the WorkFusion report

Works at Awery Aviation Software

Scalability Issues

Sentiment score

7.6

Pega Platform is scalable across industries with some performance challenges, requiring robust infrastructure and strategic capacity planning.

Sentiment score

7.3

WorkFusion is praised for its scalability and reliability, supporting various industries and both small and large enterprises effectively.

No quotes available

For more quotes and insights, download the Pega Platform report

No quotes available

For more quotes and insights, download the WorkFusion report

Stability Issues

Sentiment score

7.7

Pega Platform is generally stable and reliable, but high task volumes or configurations can cause occasional glitches.

Sentiment score

7.0

WorkFusion shows mixed reliability, with memory issues and downtime, but improvements and adjustments enhance performance over time.

No quotes available

For more quotes and insights, download the Pega Platform report

I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues.

For more quotes and insights, download the WorkFusion report

Works at Awery Aviation Software

Room For Improvement

Users report Pega Platform's complexity, UI issues, and limited customization, seeking improved AI, better support, and enhanced integration.

WorkFusion needs improved ERP integration, user interface, machine learning, OCR, support, flexibility, documentation, NLP, and processing speed.

Pega introduced Constellation, which allows a user to build a more engaging visual experience.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

My learning curve in robotics has been challenging.

For more quotes and insights, download the Pega Platform report

Quality Assurance Team Lead at Value Labs

No quotes available

For more quotes and insights, download the WorkFusion report

Setup Cost

Pega Platform is costly for small businesses, offering scalable features and negotiable pricing, ideal for large enterprises.

WorkFusion's pricing is considered high by some, but its capabilities may justify the cost despite limited free options.

Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.

For more quotes and insights, download the Pega Platform report

Quality Assurance Team Lead at Value Labs

The pricing is expensive, and this is an issue.

reviewer1605597

Chief Information Officer at a government with 10,001+ employees

I am not familiar with the exact pricing, however, it is considered pricey.

For more quotes and insights, download the WorkFusion report

Works at Awery Aviation Software

Valuable Features

Pega Platform offers rapid deployment, strong integration, and flexible workflows with extensive functionalities for diverse industry needs.

WorkFusion offers user-friendly automation, robust document recognition, scalability, and machine learning for diverse and evolving business needs.

Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

Management capabilities such as dashboards.

For more quotes and insights, download the Pega Platform report

Quality Assurance Team Lead at Value Labs

They provide an inbuilt Selenium framework and infrastructure that eases my workload, allowing me to write Java code and embed it within Groovy classes.

For more quotes and insights, download the WorkFusion report

Works at Awery Aviation Software

Categories and Ranking

Pega Platform

Ranking in Process Automation

2nd

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (3rd), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)

WorkFusion

Ranking in Process Automation

22nd

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (15th), Intelligent Document Processing (IDP) (8th)

Mindshare comparison

As of February 2025, in the Process Automation category, the mindshare of Pega Platform is 6.9%, down from 12.0% compared to the previous year. The mindshare of WorkFusion is 0.5%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Mallik-Kesavaraju

Independent Consultant at Selfemployed

Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

Read full review

Shamus Cardon

IT Engineer III at a healthcare company with 10,001+ employees

It has improved our accuracy since we are eliminating the human error element. There could be better version control through their web platform.

We only have our engineering team writing code and developing business processes since it is very technical. In terms of data extraction and training the ML models, we deployed that to our accounts payable department, which has fewer technical users than our engineering team. After a handful of training sessions, they were able to get in there and use it with decent accuracy. It could be better, but it is definitely better than nothing. One of the big upgrades that I know is happening in version 10 is an improvement to their tagging interface. That is definitely something that I am excited about to sort of reinvigorate our more non-technical users in information extraction from our documents. There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which Process Automation solutions are best for your needs.

See recommendations

838,713 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

29%

Computer Software Company

13%

Manufacturing Company

Government

Financial Services Firm

28%

Computer Software Company

14%

Government

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

What is your experience regarding pricing and costs for WorkFusion?

Everything should be cheaper. However, it's fairly priced. They have a pricing scale. We've been with them for a while, so we've already hit the roof. We've been with them so long that they are ver...

What needs improvement with WorkFusion?

For non-technical users, it may be easy to use. It depends on what perspective we're talking about. From a business perspective, like manual tasks, it's good. However, it's all about what the devel...

ServiceNow vs Pega Platform

Comparisons

Compared 20% of the time

Camunda vs Pega Platform

Compared 16% of the time

Appian vs Pega Platform

Compared 7% of the time

IBM BPM vs Pega Platform

Compared 6% of the time

Microsoft Power Apps vs Pega Platform

Compared 5% of the time

More Pega Platform Competitors

UiPath vs WorkFusion

Compared 46% of the time

Microsoft Power Automate vs WorkFusion

Compared 10% of the time

Automation Anywhere vs WorkFusion

Compared 10% of the time

ELMA 365 vs WorkFusion

Compared 9% of the time

Blue Prism vs WorkFusion

Compared 6% of the time

More WorkFusion Competitors

Product Reports

Download Pega Platform product report

Pega Platform

February 2025

Download WorkFusion product report

January 2025

Also Known As

Pega BPM, Pegasystems, SmartBPM, PegaRULES

No data available

Overview

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street