Pega Platform vs WorkFusion comparison

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Pega Platform

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Executive SummaryUpdated on Jan 12, 2025

Pega Platform and WorkFusion both compete in the BPM (Business Process Management) and RPA (Robotic Process Automation) markets. Pega appears to have an edge with a user-centric, no-code approach and superior case management, while WorkFusion excels in RPA and machine learning but requires more technical expertise.

Features: Pega Platform is known for its ease of implementation, case management, and integration capabilities. It supports rapid adjustments with a no-code approach. WorkFusion stands out with its RPA and machine learning capabilities, offering scalable solutions, advanced document processing, and quick prototyping.

Room for Improvement: Pega Platform users express concerns about integration challenges, complexity, and overall cost. They suggest the need for a simplified architecture and enhanced low-code features. WorkFusion is critiqued for its complexity and licensing costs, with calls for a more user-friendly interface and improvements for non-technical users. Both platforms need stronger AI and machine learning integration to stay competitive.

Ease of Deployment and Customer Service: Pega offers both cloud and on-premises deployment but has complex upgrades that require skilled resources. Its technical support is positive though complex issues may face delays. WorkFusion also provides diverse deployment options but requires skilled personnel for setup. Despite robust support, users report delayed resolutions for unique issues.

Pricing and ROI: Pega’s pricing is high, targeting large enterprises with flexible models based on cases or users, delivering strong ROI by optimizing processes. WorkFusion’s pricing is relatively high as well but provides significant returns through automation and scalability, suggesting that both platforms offer valuable business efficiency improvements.

To learn more, read our detailed Pega Platform vs. WorkFusion Report (Updated: April 2025).

Pega Platform vs. WorkFusion

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.6

Pega Platform boosts efficiency, revenue, and ROI up to 80% through improved processes, automation, and quick digital transformation.

Sentiment score

7.6

WorkFusion's automation boosts productivity, cuts costs, and enhances accuracy, enabling significant returns and efficiency without extra hiring.

No quotes available

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No quotes available

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Customer Service

Sentiment score

6.8

Pega Platform's customer support receives mixed reviews; premium service users report higher satisfaction but slower response for critical issues.

Sentiment score

7.4

WorkFusion's support team is praised for responsiveness and expertise, though some desire improved upgrade support and communication.

The technical support from Pega is very low, rating a one or two out of ten.

reviewer1605597

Chief Information Officer at a government with 10,001+ employees

I never needed support from the platform standpoint, but if additional features are required, we have regular meetings with the product team for feedback.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

Pega's technical support team is very helpful.

For more quotes and insights, download the Pega Platform report

Quality Assurance Team Lead at Value Labs

They respond quickly, collect necessary logs, and sometimes propose new solutions.

Associate II at Affirm

Some issues are resolved quickly, while others might take time as they require further analysis.

RPA Developer at a financial services firm with 10,001+ employees

Initial support often struggles to find solutions, leading to delays until more experienced personnel get involved.

For more quotes and insights, download the WorkFusion report

Works at Awery Aviation Software

Scalability Issues

Sentiment score

7.6

Pega Platform is scalable across industries with some performance challenges, requiring robust infrastructure and strategic capacity planning.

Sentiment score

7.3

WorkFusion offers scalable automation, robust integration, and widespread deployment despite version-specific challenges, meeting substantial automation needs effectively.

No quotes available

For more quotes and insights, download the Pega Platform report

The number of bots currently running on the platform should be more than 1,000, including RPA and non-RPA bots.

RPA Developer at a financial services firm with 10,001+ employees

WorkFusion is efficient for structured automation tasks with predefined templates and clear documentation.

For more quotes and insights, download the WorkFusion report

Associate II at Affirm

Stability Issues

Sentiment score

7.7

Pega Platform is generally stable and reliable, but high task volumes or configurations can cause occasional glitches.

Sentiment score

6.9

WorkFusion is generally reliable with effective support, but faces challenges in memory usage, infrastructure, and high-volume task stability.

No quotes available

For more quotes and insights, download the Pega Platform report

WorkFusion requires a strong background in Java to meet requirements effectively.

Associate II at Affirm

I frequently face issues with infrastructure and some WorkFusion-related problems, such as login issues.

Works at Awery Aviation Software

Some stability problems may arise from processes that have not been designed or coded properly, leading to glitches.

For more quotes and insights, download the WorkFusion report

RPA Developer at a financial services firm with 10,001+ employees

Room For Improvement

Users report Pega Platform's complexity, UI issues, and limited customization, seeking improved AI, better support, and enhanced integration.

WorkFusion needs ERP integration, user-friendly features, codeless options, improved ML and OCR, plus accessible global training.

Pega introduced Constellation, which allows a user to build a more engaging visual experience.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

My learning curve in robotics has been challenging.

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Quality Assurance Team Lead at Value Labs

In low-code automation, most parts are not customizable, particularly when Excel is involved, which increases complexity.

Associate II at Affirm

The main concern is the technical nature, which requires significant Java skills.

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RPA Developer at a financial services firm with 10,001+ employees

Setup Cost

Pega Platform is costly for small businesses, offering scalable features and negotiable pricing, ideal for large enterprises.

WorkFusion is costly but offers unlimited licenses for some, making it worthwhile for enterprise-scale deployments despite complex pricing.

Pega is priced higher than open-source options like Flowable but is suitable for large-scale industries like banking and insurance.

For more quotes and insights, download the Pega Platform report

Quality Assurance Team Lead at Value Labs

The pricing is expensive, and this is an issue.

reviewer1605597

Chief Information Officer at a government with 10,001+ employees

I am not familiar with the exact pricing, however, it is considered pricey.

Works at Awery Aviation Software

It is worth the money as a tool.

Associate II at Affirm

Currently, I would rate their pricing around two, as WorkFusion's cloud version seems costly compared to others.

For more quotes and insights, download the WorkFusion report

RPA Developer at a financial services firm with 10,001+ employees

Valuable Features

Pega Platform offers rapid deployment, strong integration, and flexible workflows with extensive functionalities for diverse industry needs.

WorkFusion offers robust automation with user-friendly features, comprehensive integrations, scalability, and efficient document processing capabilities.

Pega Platform is excellent for enterprise-level solutions with integrations to entire systems, including case management, service orchestration, CRM, decision-making capabilities, digital process automation, and AI-driven functionalities.

Chandu Panda

MEA Head at Aaseya IT Services Pvt. Ltd.

Management capabilities such as dashboards.

For more quotes and insights, download the Pega Platform report

Quality Assurance Team Lead at Value Labs

It also supports reusable code components through Java, making it efficient for developers.

Associate II at Affirm

They provide an inbuilt Selenium framework and infrastructure that eases my workload, allowing me to write Java code and embed it within Groovy classes.

Works at Awery Aviation Software

The platform now includes auto machine learning and AI capabilities.

For more quotes and insights, download the WorkFusion report

RPA Developer at a financial services firm with 10,001+ employees

Categories and Ranking

Pega Platform

Ranking in Process Automation

2nd

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Business Process Management (BPM) (4th), Rapid Application Development Software (6th), Low-Code Development Platforms (7th)

WorkFusion

Ranking in Process Automation

14th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Robotic Process Automation (RPA) (8th), Intelligent Document Processing (IDP) (8th)

Mindshare comparison

As of April 2025, in the Process Automation category, the mindshare of Pega Platform is 6.4%, down from 11.5% compared to the previous year. The mindshare of WorkFusion is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Process Automation

Featured Reviews

Mallik-Kesavaraju

Independent Consultant at Selfemployed

Significantly improves the overall cycle time, and offers robotic automation, and the BPM workflow

The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve. Our developers and business analysts need to invest significant time and effort to fully understand and utilize the platform's capabilities. In essence, it's a complex product that demands a deep understanding to be used effectively. So, it cuts both ways. This complexity can be both an advantage and a disadvantage, depending on the user's expertise. So, the learning curve is pretty high! So, it's very good if you are a professional user, but you need to be a really good professional user to use this solution effectively.

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Shamus Cardon

IT Engineer III at a healthcare company with 10,001+ employees

It has improved our accuracy since we are eliminating the human error element. There could be better version control through their web platform.

We only have our engineering team writing code and developing business processes since it is very technical. In terms of data extraction and training the ML models, we deployed that to our accounts payable department, which has fewer technical users than our engineering team. After a handful of training sessions, they were able to get in there and use it with decent accuracy. It could be better, but it is definitely better than nothing. One of the big upgrades that I know is happening in version 10 is an improvement to their tagging interface. That is definitely something that I am excited about to sort of reinvigorate our more non-technical users in information extraction from our documents. There could be better version control through their web platform. That is something that could be improved on. Integration from the IDE, e.g., from WorkFusion Studio directly into Control Tower, would be nice to have too.

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Top Industries

By visitors reading reviews

Financial Services Firm

28%

Computer Software Company

13%

Manufacturing Company

Government

Financial Services Firm

29%

Computer Software Company

14%

Government

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

What do you like most about WorkFusion?

If you compare it to its competitors in the market, it is more Java-native.

What is your experience regarding pricing and costs for WorkFusion?

Currently, I would rate their pricing around two, as WorkFusion's cloud version seems costly compared to others. However, I don't deal directly with purchasing.

What needs improvement with WorkFusion?

WorkFusion requires a high level of Java knowledge for programming, making it quite technical. Although they are moving towards a low-code, no-code platform, more effort is needed to cover the full...

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Product Reports

Download Pega Platform product report

Pega Platform

March 2025

Download WorkFusion product report

March 2025

Also Known As

Pega BPM, Pegasystems, SmartBPM, PegaRULES

No data available

Overview

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

WorkFusion, Inc. is the creator of AI-enabled Digital Workers designed specifically for banking and financial services organizations. Its Digital Workers are true knowledge workers that effectively augment existing teams in functions like anti-money laundering (AML), sanctions, customer onboarding, Know Your Customer (KYC), and customer service. WorkFusion’s digital workforce solutions help solve talent shortages, increase workforce capacity, save money, enhance employee and customer satisfaction, and ensure ongoing compliance. For more information visit workfusion.com.

Sample Customers

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Deutsche Bank, Amerant Bank, Bank of Asia, Scotiabank, Bank of Montreal, LPL Financial, Carter Bank & Trust, Selective Insurance, HPE, Canadian Tire, Standard Bank, Humana, New York-Presbyterian, Houston Methodist, Six Financial, State Street