Try our new research platform with insights from 80,000+ expert users

Planview ProjectPlace vs ServiceNow Strategic Portfolio Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Planview ProjectPlace enhances ROI through streamlined tracking, resource assessment, and improved visibility, though ROI varies with feature exploration.
Sentiment score
7.7
ServiceNow Strategic Portfolio Management delivers high ROI through streamlined planning, enhanced decision-making, and application consolidation for mature organizations.
For organizations that haven't invested in people and processes, the product is underutilized and seen as overpriced.
 

Customer Service

Sentiment score
6.5
Users have mixed experiences with Planview ProjectPlace support, praising resources but citing issues with service quality and response times.
Sentiment score
6.7
ServiceNow's support is generally positive, with some noting delays; training and documentation aid but needs vary.
They should improve vendor compliance to align with ServiceNow's strategy.
They have knowledgeable teams across all levels.
While they have a skilled team, reaching the right resource can sometimes be a challenge.
 

Scalability Issues

Sentiment score
7.0
Planview ProjectPlace scales efficiently, accommodating increased users and projects, offering a collaborative space despite minor technical constraints.
Sentiment score
7.6
ServiceNow Strategic Portfolio Management excels in scalability and adaptability, supporting diverse companies and departments, ideal for larger enterprises.
Scalability is critical for our clients as they deal with numerous projects and changes.
 

Stability Issues

Sentiment score
7.7
Planview ProjectPlace is generally stable, though Indian users report occasional crashes; newer versions address some issues.
Sentiment score
8.2
ServiceNow Strategic Portfolio Management is highly stable and reliable, with minor slowness during updates and customizable features.
 

Room For Improvement

Planview ProjectPlace needs improved reporting, UI updates, better integration, and enhanced performance for competitive functionality and user experience.
ServiceNow SPM struggles with complexity, pricing, UI, integration, and lacks intuitive features, hindering user experience and satisfaction.
The integration of artificial intelligence is something my customer is considering for future upgrades.
Making the product more cost-beneficial would help more organizations consider investing in it.
It's not that the product lacks features, but rather organizations often adopt it at a maturity level beyond their capacity.
 

Setup Cost

Planview ProjectPlace offers moderate costs and functionalities but requires staffing, with confusing licensing models and potential unexpected expenses.
ServiceNow Strategic Portfolio Management is costly, with variable pricing and additional fees, suitable for large enterprises' needs.
If a company is prepared to get a return on the investment, the price is worth it.
It's a bit costly currently.
The pricing is rated six, as it's relatively low-medium compared to other solutions.
 

Valuable Features

Planview ProjectPlace boosts collaboration with real-time updates, flexible workspaces, and seamless integration, enhancing project visibility and resource management.
ServiceNow Strategic Portfolio Management excels with integration, flexible project management, and cost tracking, enhancing strategic decision-making and goal alignment.
The platform consolidates multiple offerings into one module, eliminating the need to invest in siloed applications.
Aligning the portfolio with overall strategy and goals is essential for success.
The most valuable features include managing our portfolio, getting a grip on demand in the environment, and making informed decisions about which projects would provide the greatest return.
 

Categories and Ranking

Planview ProjectPlace
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
9
Ranking in other categories
Project Management Software (28th)
ServiceNow Strategic Portfo...
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
Project Portfolio Management (1st), Enterprise Agile Planning Tools (5th)
 

Featured Reviews

NipunSri - PeerSpot reviewer
Easy to set up and use, facilitates collaboration, and the technical support responds quickly to issues
The most valuable feature is the collaboration with other teams. It allows me to see an overview of the entire project, helping to estimate how much time and effort I have to dedicate to specific sections. The risk management feature is one that I find very good. Right from the initial steps, we found this product easy to use. The logging features are good.
Srinivasa Neelapu - PeerSpot reviewer
Strategies and goals are aligned with demands and partners, making it a strategic approach for the enterprise but the finance part needs improvement
SPM is definitely strong for project management, but its finance capabilities are not as robust. While there is a separate Financial Management product, it would be beneficial to have more out-of-the-box support for finance integrations within SPM. I’m not suggesting replacing systems like SAP for finance, but there should be better support for financial integrations. Currently, connecting to SaaS solutions is complicated, and getting into detailed financial calculations is challenging. Forecasting is manageable, but handling actual financials is not as straightforward. The finance area needs improvement, specifically making finance application integrations easier. Generic finance capabilities should be more user-friendly and integrated into SPM. Although they have started this journey, it hasn’t been fully released yet. There seems to be a roadmap, and once complete, it will be very useful. Additionally, incorporating a Q&A feature for entire strategies or project demands and enhancing text analytics within SPM would be beneficial.
report
Use our free recommendation engine to learn which Project Portfolio Management solutions are best for your needs.
846,617 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
22%
Financial Services Firm
12%
Healthcare Company
8%
Manufacturing Company
7%
Financial Services Firm
16%
Manufacturing Company
13%
Healthcare Company
9%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about ServiceNow Strategic Portfolio Management?
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network en...
What is your experience regarding pricing and costs for ServiceNow Strategic Portfolio Management?
If a company is prepared to get a return on the investment, the price is worth it. ServiceNow Strategic Portfolio Management is ready for a future organization, but if the organization isn't ready,...
What needs improvement with ServiceNow Strategic Portfolio Management?
The adoption of the Common Service Data Model in an organization to leverage best practices is where the challenge lies. It's not that the product lacks features, but rather organizations often ado...
 

Also Known As

Projectplace
IT Business Management, ServiceNow IT Business Management Suite, ServiceNow ITBM Suite, ServiceNow ITBM
 

Overview

 

Sample Customers

Thomas Jefferson University Hospitals, Florida Virtual Campus, Amazing.com, 2degrees NZ, Kendrick Content & Consulting
Proximus, UNT SYSTEM, SAP SuccessFactors
Find out what your peers are saying about Planview ProjectPlace vs. ServiceNow Strategic Portfolio Management and other solutions. Updated: April 2025.
846,617 professionals have used our research since 2012.