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Prometheus vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024
 

Categories and Ranking

Prometheus
Ranking in Application Performance Monitoring (APM) and Observability
9th
Average Rating
8.4
Number of Reviews
33
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
11th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
49
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of November 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Prometheus is 3.4%, down from 3.8% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Noam Blidstein - PeerSpot reviewer
Dec 22, 2022
A very flexible open box that can be used vastly to do anything you need
Make sure that you have dedicated manpower to configure and manage the solution. It requires handling, not necessarily on a daily basis, but it definitely requires someone who is focused and has expertise with the solution. Know in advance what you want to gain from the solution. Don't jump in to configuring or deploying before knowing what you expect from it. I like the solution very much. I think it is a major tool, especially in advanced environments. The open box provides a lot of flexibility and gives a very holistic view of the entire Kubernetes environment. Integrating with the Rancher management tool gives the solution even more abilities. There are several tools that we use behind the scenes to ease the process but the solution on its own is a very good tool. I rate the solution an eight out of ten.
Sunil K R - PeerSpot reviewer
Apr 5, 2024
Helps improve our incident response time, and our mean time to resolve, but visibility is limited
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution offers an easy way to install and scratch values."
"It lets me proactively identify and resolve system issues. This, in terms of, most of the time, really reduces downtime. Because when there are notifications on time when we engage it quickly on time, our downtime is highly reduced. So basically, Prometheus is for monitoring and alerting."
"The feature I found most valuable is the number of integrations. It is the industry standard for metrics."
"The good thing is it integrates well with the Grafana dashboard. It comes with a UI where you see everything as a graph."
"The solution helps us to scale our products and services, and it helps me by gathering those metrics."
"Prometheus is an open-source product that helps mold and improve it per our requirements. It is a lightweight solution that gives you many different metrics you can use in your application. The product offers complete granularity of your infrastructure. It integrates seamlessly with other tools like Grafana, which offers dashboard visibility. Prometheus is an extensively used product. I haven't seen any organization that is not using it."
"The most valuable features of the solution are metrics scraping capabilities and the open source community and support."
"The product has an easy-to-understand interface."
"The most valuable features are the mapping of the entities, which provides a comprehensive analysis, and the service analyzer for thresholding."
"The search function is the most valuable. It includes regular expressions and wild card searches. We'll write searches using field and case-sensitive services and use all of these search types to write an alert condition. Splunk ITSI has another feature called Glass Table that offers a visual representation."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"Splunk ITSI helps us secure our environment by allowing us to create automatons that run when alerts are triggered."
"The solution is easy to scale."
"ITSI's KPI and correlation search aspects are powerful, and the service creation suits the project well. It allows for good segregation of the monitoring solution, and up-to-date quick-time monitoring. We're notified quickly when something goes wrong."
"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."
"Splunk's intuitive interface and scalability make it accessible to non-technical users, and its capacity to monitor every millisecond of data across multiple applications is truly impressive."
 

Cons

"One potential area for improvement would be fixing the occasional glitches and bugs."
"The interface is not particularly user-friendly and that could be improved."
"Prometheus' UI color can improve. Using the Prometheus UI for configuration or analyzing queries is a horrible experience."
"The product must improve its documentation."
"A slight alteration to the user interface should be made to increase efficiency and streamline the process. Currently, we are utilizing Prometheus to gather and compile metrics and then utilizing Grafana to display them in the form of a graph. However, I believe that Prometheus has the capability to handle both of these tasks on its own, with perhaps the addition of a supplementary plugin. By doing so, the need for utilizing two separate applications will be eliminated."
"Its stability could be even better."
"The primary area where Prometheus could be improved is in terms of pricing, particularly when used with managed services."
"The simplicity of the query language could be improved. The current query language is not easy to work with."
"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"We'd like them to show more inputs on the dashboard."
"Some of our customers occasionally require the development of the connectors when there are no native connectors so that we can develop in Python or for customer slash comments as well. If they could adjust that, it would be ideal."
"If the product had some prebuilt machine learning features, it would add value to our use cases."
"I believe the refresh time should be faster."
"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."
"Splunk ITSI's UI needs to be more interactive and user-friendly."
 

Pricing and Cost Advice

"Prometheus is an open-source tool."
"The solution is open source."
"This is an open-source solution."
"My company uses the open-source version of the product."
"The price of Prometheus is good, it is affordable because it is open source and there is no cost to it. You put it on your own server and the costs incurred completely depend on how you set it up."
"Prometheus is an open-source solution."
"It is an open-source tool."
"The solution is not expensive."
"I know that it is expensive, but I do not think there is another solution that can do similar things for that price."
"Pricing has some room for improvement."
"Pricing was pretty good, and it is possible to just add on the features we want."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
"Splunk ITSI is expensive."
"Splunk ITSI is an expensive tool, and we need to purchase the utility license."
"Splunk ITSI is a premium application and comes with a premium price tag."
"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Computer Software Company
15%
Manufacturing Company
7%
Government
6%
Financial Services Firm
19%
Computer Software Company
14%
Government
13%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Prometheus?
The most valuable feature of Prometheus is its ability to collect metrics.
What is your primary use case for Prometheus?
We use Prometheus for observability and analyzing data for business metrics and system metrics. It helps us with messaging services observability. It also helps a lot with the architecture and scal...
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...
 

Learn More

 

Overview

 

Sample Customers

Information Not Available
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Prometheus vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: October 2024.
814,649 professionals have used our research since 2012.