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Prometheus vs Splunk ITSI (IT Service Intelligence) comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Prometheus
Ranking in Application Performance Monitoring (APM) and Observability
8th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
34
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
10th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
49
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of January 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Prometheus is 3.3%, down from 3.7% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

MuhammadAzhar Khan - PeerSpot reviewer
Free to use and provides valuable monitoring capabilities
Prometheus is a scalable and flexible tool that I can deploy on any cloud platform. It is free to use and provides valuable monitoring capabilities. It allows me to save money by avoiding costs associated with AWS native services like CloudWatch or Amazon Prometheus. The ability to deploy on any cloud platform or environment, including Kubernetes, is a major advantage.
Sunil K R - PeerSpot reviewer
Helps improve our incident response time, and our mean time to resolve, but visibility is limited
In my previous project, I successfully led the end-to-end deployment of a Splunk migration. The process went smoothly thanks in part to Splunk's professional services team. They conducted a thorough assessment, identified all our potential pain points, and developed a tailored solution and migration plan. This comprehensive approach ensured a seamless transition. Our core deployment team consisted of 5 internal members and two specialists from Splunk. Additionally, the project included a project manager and a product owner. We also benefited from the expertise of two professional service consultants and two representatives from the customer's side. An on-site admin architect further provided valuable technical support. Throughout the deployment process, we leveraged support from various resources whenever necessary. This included assistance with configuration changes, deployments, and other related tasks. We also collaborated effectively with our teammates to ensure a smooth and successful implementation.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Stability-wise, I rate the solution a ten out of ten."
"Prometheus provides a flexible and adjustable querying and describing time, allowing for more responsive monitoring."
"The solution is useful to collect huge metrics."
"It has lots of APIs and libraries to integrate with any kind of language."
"The solution helps us to scale our products and services, and it helps me by gathering those metrics."
"The resilience of the solution's metric collection is very nice."
"It is a scalable solution."
"It lets me proactively identify and resolve system issues. This, in terms of, most of the time, really reduces downtime. Because when there are notifications on time when we engage it quickly on time, our downtime is highly reduced. So basically, Prometheus is for monitoring and alerting."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"One particularly useful feature of Splunk ITSI is the ability to create custom services."
"The solution is easy to scale."
"Having a structure on how to resolve incidents is the most valuable aspect."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"The service analyzer view and automatic creation of incidents are valuable."
"I particularly appreciate two features of Splunk ITSI: data forwarding and the marketplace."
"Splunk's intuitive interface and scalability make it accessible to non-technical users, and its capacity to monitor every millisecond of data across multiple applications is truly impressive."
 

Cons

"Prometheus can definitely improve its visualization. For example, the matrices represented in Prometheus do not have a very good visualization on their dashboard."
"I would like to see improvement in the analysis tools and customization features."
"The setup process could be more straightforward."
"One potential area for improvement would be fixing the occasional glitches and bugs."
"Prometheus' UI color can improve. Using the Prometheus UI for configuration or analyzing queries is a horrible experience."
"A slight alteration to the user interface should be made to increase efficiency and streamline the process. Currently, we are utilizing Prometheus to gather and compile metrics and then utilizing Grafana to display them in the form of a graph. However, I believe that Prometheus has the capability to handle both of these tasks on its own, with perhaps the addition of a supplementary plugin. By doing so, the need for utilizing two separate applications will be eliminated."
"Prometheus requires improvement on the query side."
"They could provide efficient logs in terms of clarity and ease of access similar to Datadog’s paid version."
"When we check the service analyzer, and we have custom inputs, there are issues."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"We're getting alerts with delays of maybe five minutes, however, we'd like to see real-time alerting in the future."
"After upgrading Splunk ITSI from version 4.11 to 4.13, the analyzer stopped finding values for KPS and services."
"Splunk ITSI should include ease of integration and more templating."
"They should make it easier to use. Many people are new to it. It is hard and has a steep learning curve."
"It is pretty okay. I am not sure whether the current release has already moved to the new framework where instead of the glass tables, we can directly use the Dashboard Studio. It would be nice to have that integrated into the same framework."
 

Pricing and Cost Advice

"The product is free."
"This is an open-source solution."
"Prometheus is an open-source tool."
"The solution is free of cost."
"We use the solution's open-source version."
"Prometheus is an open-source solution."
"The tool is open-sourced."
"Prometheus is an open-source solution."
"I would prefer that the price be reduced, as it would be easier to implement it and to sell it."
"The licensing is based on data usage."
"Splunk ITSI is expensive."
"Pricing was pretty good, and it is possible to just add on the features we want."
"Splunk ITSI is expensive."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Computer Software Company
15%
Manufacturing Company
7%
Government
6%
Financial Services Firm
20%
Computer Software Company
13%
Government
13%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Prometheus?
The most valuable feature of Prometheus is its ability to collect metrics.
What is your experience regarding pricing and costs for Prometheus?
Prometheus is cost-effective for me as it is free. Using cloud-native alternatives like Amazon Prometheus would incur charges.
What is your primary use case for Prometheus?
I use Prometheus for monitoring purposes in IT infrastructure. It is particularly useful for environments using Kubernetes, as it monitors ports, containers, instances, and applications effectively.
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Currently, Glass tables in ITSI only display metrics related to KPIs. I proposed adding an option to show metrics related to entities. This would eliminate the need for custom SPL to achieve this f...
 

Overview

 

Sample Customers

Information Not Available
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Find out what your peers are saying about Prometheus vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: January 2025.
831,881 professionals have used our research since 2012.