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Qualys VMDR vs ServiceNow Security Operations comparison

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Executive SummaryUpdated on Jan 5, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Zafran Security
Sponsored
Average Rating
9.6
Reviews Sentiment
8.1
Number of Reviews
2
Ranking in other categories
Vulnerability Management (27th), Continuous Threat Exposure Management (CTEM) (6th)
Qualys VMDR
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
93
Ranking in other categories
IT Asset Management (5th), Vulnerability Management (2nd), Configuration Management Databases (2nd), Container Security (12th), Risk-Based Vulnerability Management (2nd)
ServiceNow Security Operations
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Security Incident Response (2nd), Security Orchestration Automation and Response (SOAR) (8th), Risk-Based Vulnerability Management (10th)
 

Featured Reviews

Israel Cavazos Landini - PeerSpot reviewer
Weekly insights and risk analysis facilitate informed security decisions
I appreciate the weekly insights Zafran provides, which include critical topics for networks and IT security, allowing us to evaluate which insights apply to our environment. The organization score feature is valuable to keep the leadership team updated on how our infrastructure fares security-wise. The applicable risk level versus base risk level feature is beneficial because prior to Zafran, we only used the base risk level, but now understand that risk depends on the asset itself. Zafran is an excellent tool.
Harold Jensen - PeerSpot reviewer
Good visibility but expensive and needs better support
Support: It's often overseas and often following a script, basically asking us to redo what we opened the case with. Multiple APIs: There seems to be a lack of easy onboarding into Qualys. We had to use manual inputs and some API calls to get items in place. Dashboard: It is very rudimentary with very little customization. The Qualys Scripting Language (QSL) works differently in different Qualys modules, so when you get it working in one area you have to modify the syntax in others. User account management: We often have to give users more rights than needed just to give them what they need. Integration with the various Qualys Modules: You can tell the UI is different based on of the different teams that created them. QSL syntax same in all modules Responsiveness of some of the components: They time out, you get a blank screen, etc. Backend updates between the various modules: You update connectors and information takes a few minutes to show in VMDR or Global Asset View Connectors: Connectors have a throttling issue with AWS which causes them to frequently fail unless you manually run them again.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Zafran has become an indispensable tool in our cybersecurity arsenal."
"Zafran is an excellent tool."
"Qualys VM's best feature is vulnerability management."
"Technical support is fantastic."
"It is very easy to use and there are lots of options. We can usually easily go through it and all of the things we want to configure, and we can configure everything to our specifications very easily."
"The most valuable feature of Qualys Container Security is the detailed information in the reports and the remediation. This is done to make sure there are no vulnerabilities."
"Monitors workstations and servers for vulnerabilities and creates reports."
"Technical support is great and we've never really had a problem."
"The prioritization of vulnerabilities has improved our remediation efforts by around thirty to thirty-five percent."
"The most valuable feature is the QID part, especially of CentralList, which makes it easy to assess new critical vulnerabilities."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"The ease of use is great."
"Reduces time to closure and closure metrics for vulnerabilities."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The product's most valuable features include the no-code capability for workflows and flow design, which makes it user-friendly, and the ability to perform advanced configurations."
"My favorite feature is the application vulnerability scanner."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
 

Cons

"Initially, we were somewhat concerned about the scalability of Zafran due to our large asset count and the substantial amount of information we needed to process."
"It would be helpful to have features for better tracking, including options for adding relevant owners or supporting groups for each asset."
"I would like to see this solution simplified to work more easily in a multi-cloud environment."
"If anything, I would like to see the user interface modernized a bit more."
"There's a need to upgrade or fix the potential vulnerability rate. Around 20,000 potential vulnerabilities were showing in Qualys VMDR, but none of the other tools showed them. When we checked, it wasn't the case. Support explained that even small issues were being counted as vulnerabilities, causing issues in our audit. So, the security features could be improved to identify vulnerabilities accurately."
"Qualys could be improved in its overall performance compared to other vulnerability management or scanning tools."
"It's too early for me to say if there is any room for improvement since we're in the first couple of months of using this solution."
"When tested on Zero day, there were errors."
"It is a struggle to be able to pull our report and to be able to do onboarding using automated tools."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"The threat intelligence module needs a better dashboard."
"The initial setup is difficult."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"Report generation within ServiceNow can take some time."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
 

Pricing and Cost Advice

Information not available
"Qualys is a pay-as-you-go model, so there's flexibility to the pricing."
"Qualys Virtual Scanner Appliance isn't expensive right now. But the price for their product bundles could be better."
"It is a high cost product. Compared to the other solutions, it is around 15 to 20% higher in cost."
"It is more expensive than other products on the market."
"Qualys is cheaper and more affordable than other solutions."
"The license is on a yearly basis."
"The pricing is very competitive."
"I used to work there, so I never paid for the product. As an employee, we get a lifetime license for personal use, and that's what I'm using. It is a comprehensive platform, so there is a lot more to it. There could be other solutions that are probably a little bit cheaper, but it depends on what people need. Different people have different needs. It offers many things on the same platform. If you add all the things up, it should be cheaper, but I have not done any analysis specifically."
"This product is a good value for the money."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"It is an expensive product."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"The product is more expensive than other solutions."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
6%
Retailer
6%
Educational Organization
36%
Financial Services Firm
11%
Computer Software Company
10%
Manufacturing Company
5%
Financial Services Firm
21%
Manufacturing Company
10%
Government
10%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Zafran Security?
Pricing for Zafran Security is not expensive. We have a contract for five years, and the cost is lower than other too...
What needs improvement with Zafran Security?
I would like to see an integration with Check Point firewalls. It's essential for us and they are currently working o...
What is your primary use case for Zafran Security?
We use Zafran Security for threat prioritization. We establish priority to understand which risks should be patched o...
What do you like most about Qualys VMDR?
I like that we have many scanners and channels that don't overload. It helps us scan and track easily. Also, the tagg...
What is your experience regarding pricing and costs for Qualys VMDR?
Qualys offers better pricing and is feature-packed compared to other tools.
What needs improvement with Qualys VMDR?
They can tweak their UI since the new version seems a bit jumbled up, and the old UI was more user-friendly.
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a tick...
 

Also Known As

No data available
Qualys VM, QualysGuard VM, Qualys Asset Inventory, Qualys Container Security
No data available
 

Overview

 

Sample Customers

Information Not Available
Agrokor Group, American Specialty Health, American State Bank, Arval, Life:), Axway, Bank of the West, Blueport Commerce, BSkyB, Brinks, CaixaBank, Cartagena, Catholic Health System, CEC Bank, Cegedim, CIGNA, Clickability, Colby-Sawyer College, Commercial Bank of Dubai, University of Utah, eBay Inc., ING Singapore, National Theatre, OTP Bank, Sodexo, WebEx
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about Qualys VMDR vs. ServiceNow Security Operations and other solutions. Updated: March 2025.
845,406 professionals have used our research since 2012.