Sage CRM and Zoho CRM are competitive in the CRM software market. Zoho CRM seems to have the upper hand with dynamic customization and broader integration options.
Features: Sage CRM excels in accounting, finance, and inventory control, offering robust tracking of staff communications and billing activities, along with integration with Microsoft Office 365. Zoho CRM is valued for its remote data access through APIs, extensive customization, and seamless Google Apps integration, alongside robust reporting, lead management, and automated workflows.
Room for Improvement: Sage CRM could benefit from enhanced email and social media integration, more dynamic reporting on dashboards, and modernization of charts and analytics. Zoho CRM needs improvement in email templates, campaign management, better social media integration, and simplifying the user interface. Its automation and scalability for enterprise deployments could also be more developed.
Ease of Deployment and Customer Service: Sage CRM supports both on-premises and private cloud deployments, offering satisfactory customer service with a comprehensive knowledge base, though response times could be improved. Zoho CRM provides public, private, and hybrid deployment options, and is praised for being user-friendly and offering rapid technical support, though scalability issues for large-scale enterprises sometimes occur.
Pricing and ROI: Sage CRM offers moderate pricing considered reasonable for enterprise deployment despite being occasionally viewed as expensive, balanced by good ROI reports. Zoho CRM provides competitive pricing with multiple plans targeting different business needs, generally seen as affordable, though adding extra features can increase costs. Both report positive ROI, but users appreciate Zoho CRM's comprehensive feature offerings relative to its cost.
I rate the pricing as a five out of ten, as it offers good value for money.
Specifically, the leads and deals modules, as well as integrations, are very effective.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management.
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