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Symantec Identity Governance and Administration vs UserLock comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Omada Identity
Sponsored
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
48
Ranking in other categories
User Provisioning Software (3rd), Identity Management (IM) (4th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (5th), Customer Identity and Access Management (CIAM) (3rd)
Symantec Identity Governanc...
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
66
Ranking in other categories
User Provisioning Software (12th), Identity Management (IM) (28th)
UserLock
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
Authentication Systems (20th), Access Management (25th)
 

Mindshare comparison

Identity Management (IM)
Authentication Systems
 

Featured Reviews

Pernilla Hulth - PeerSpot reviewer
The interface is easy to use and gives you a solid overview
The cloud-based deployment was straightforward, but the on-prem deployment was in a highly complex ecosystem. Omada has matured since then. I wouldn't say that it isn't straightforward, but it depends on the customer. A standard deployment is relatively easy, but it can be more painful if you need a lot of customization. We deployed the cloud solution in around four months, nearly meeting the 12-week benchmark. The on-prem deployment took three years. It was a highly complex ecosystem that was dependent on other systems. Depending on the size of your environment, you need a product owner and some specialists for maintenance. My last customer was a university with a complex environment. They had around 12 people involved in maintenance at that organization. Typically, it's between 2-5 people.
Efrén Yanez - PeerSpot reviewer
Identifies, debugs and models the privileges of your organization, adapting it to business strategies.
* Identifies, debugs and models the privileges of your organization, adapting it to business strategies. * Helps discover roles based on available patterns ("basic roles" / "Iterated Search" / "Characteristic Roles" / "Rule Hierarchies Roles" / "User Hierarchy Based Roles" / "Structured Search" / "Obvious Roles"). * Enables review campaigns to certify user privileges, roles and resources, activating the RACI model in the process. * Identity Governance comes with Connector Xpress but if you have Identity Manager you can use the integration between them and import the information that comes from CA Identity Manager and its connectors. * Allows the construction of segregation of rights (SoD) rules by definition of the client and enables “detective" and "corrective" levels for violations of business rules policies. * Provides a set of SoD rules for SAP in order to apply "best practices" to this type of "endpoint" (more than 3,000 rules / Consult CA Technologies if available in last version). * Helps to analyze privileges to find points of cleaning and improvement (Similar Roles / Roles Hierarchy / dual link / Suspect connections / Collectors, etc.). * Regulatory compliance is one of the objectives of the solution. * Covers the life cycle of enterprise privileges and maintains the role model "shallow" or "deep" / "functional" or "granular per application". * Helps you take advantage of the Identity Governance on the portal but better if you integrate with Identity Suite (best user experience). * You can enable LDAP authentication (AD/others) or integrate with CA Single Sign-On for portal access. * Real integration between CA Identity Manager and CA Identity Governance for better use of compliance approved roles, data exchange, and improved customer experience. * Data Transformation available using PDI (Pentaho Data Integration) * New functionality when integrating with Identity Portal.
Bill H. - PeerSpot reviewer
Affordable, easy to use, and integrates well with Active Directory
The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home. It’s not that I mind not having two factors, but I do get that question from time to time from some of our users who think it would be really useful. From what I’ve heard, they’re working on it and it should be coming in the next version so that’s great news.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable functionality of the solution for us is that when employees stop working for the municipality, they are automatically disabled in Active Directory. Omada controls that 100 percent. They are disabled for 30 days, and after that time Omada deletes the Active Directory account. The same type of thing happens when we employ a new person. Their information is automatically imported to Omada and they are equipped with the roles and rights so they can do their jobs."
"I appreciate all the support we receive from Omada."
"What I like most is that we can always find a solution, and we can also find the cause when something goes wrong. I like that the most because everything is in one way or another traceable. That is what I like most. I like its reliability."
"It has a lot of out-of-the-box features. It is flexible, and there are a lot of possibilities to configure and extend it. It is user-friendly. It has an interface that is end-user or business-user friendly."
"When we started with identity and access management, we cleaned up and skipped 500 accounts. Therefore, there are a lot of people who are still in our system. Using this tool, we have cleaned up a lot of accounts for ourselves as well as our partners and suppliers. So, we can manage everything now."
"The identity lifecycle support is definitely valuable because we are a complex organization, and there is a lot of onboarding, movement, and offboarding in our organization. We have 31,000 users, and there are a lot of users who are constantly onboarding, offboarding, and moving. So, we need to make sure that these activities are supported. In old times, we used to do everything manually. Everyone was onboarded, offboarded, or moved manually. So, from a business point of view and an economics point of view, identity lifecycle is most valuable. From a security point of view, access review is the most important feature for us."
"Omada's best feature is creating accounts, automatically assigning permissions, and distributing resources based on assignment policies."
"Omada Identity Suite has a very powerful workflow engine. It is used for requesting access for approval to everything that's around Access Management and for re-certification purposes."
"Governance."
"The product is relatively easier to use than other identity management products."
"What I found most valuable in Symantec Identity Governance and Administration is its simple GUI. It's also easy to deploy compared to other products. With other products, you have to install the Windows version inside the Windows machine on all units, but with Symantec Identity Governance and Administration, it can work offline, so the solution is a little bit easier than other systems."
"Word mining and risk campaigns are the most valuable features of this solution."
"I like that it is easy to diagnose. It has a version of a virtual appliance so we can download it, run it, configure it, and it would take about 10 to 15 minutes to configure the cluster or so."
"​It has improved our user management. It is definitely streamlined​."
"It offers a nice price. It's mid-range."
"The most valuable aspects of Symantec Identity Governance and Administration are all the features, it is the most complete solution on the market. It has features, such as scanners and portals, it has everything."
"We mainly implemented UserLock for multi-factor authentication, but the user login insights are also nice."
"The most valuable features are two-factor authentication and real-time logon monitoring."
 

Cons

"The solution should be made more agile for customers to own or configure."
"When you do a recalculation of an identity, it's hard to understand what was incorrect before you started the recalculation, and which values are actually updated... all you see are all the new fields that are provisioned, instead of seeing only the fields that are changed."
"The current reporting tools in Omada are limited, but we expect significant improvements in the new version."
"When making a process, you should be able to use some coding to do some advanced calculations. The calculations you can currently do are too basic. I would also like some additional script features."
"Improved traceability would be helpful for administrators. For example, let's say a user's permission is being revoked. We can only see the system that has carried out a particular action but not what triggered it. If an event definition or something has changed in the criteria for the permission being removed or something like that, we don't have immediate access to that information. It takes a little detective work."
"Omada's reporting functionality is limited and could benefit from greater customization."
"We are trying to use Omada's standards and to adapt our processes. But we have had some trouble with the bad documentation. This is something that they could improve on. It has not been possible for us to analyze some of the problems so far, based on the documentation. We always need consultants. The documentation should include some implementation hints and some guidelines for implementing the processes."
"The comprehensiveness of Omada's out-of-the-box connectors for the applications we use could be better. We are getting a new HR system called Cornerstone for which they do not have an out-of-the-box connector, so we have to take the REST connector and play around with it."
"The development process to create this connector is not as easy as I would like."
"A better information display for the approvals within the workflow would give them more information and the ability to comment back on a request as to why they're rejecting it. We've been telling them we'd like this improvement, and we hope to see it."
"The product has a lot of need for improvement. Our issues are being raised back to the vendor as enhancements."
"In the next release, there should be provisioning of your certifications."
"Although the capabilities are there, the user interface needs to be redesigned and the opportunities for integration should be improved."
"I find the API boring. I also faced issues while integrating with CA SSO."
"The drawback with the CA Identity Manager is they don't have a connector to HR systems like SAP, or PeopleSoft, or Workday. That's a major drawback with the CA Identity Manager. For that we have to do lots of custom quoting to get data from HR systems. And if they could connect it to GRC systems, that's good to have in an identity product."
"The product's technical support could be better."
"The product and service are already great as it is but if I could add one feature, I guess it would be nice to have another factor of authentication (two additional factors) like your phone and a token for example, for when people forget their phone at home."
"I would like to see UserLock add the ability to automatically create a group policy in Active Directory. That might streamline the setup process."
 

Pricing and Cost Advice

"From an on-prem point of view, the cost is quite transparent and reasonable. The direct cost is primarily for licenses and maintenance on licenses."
"Omada Identity is very reasonably and competitively priced."
"The pricing is too high for SMBs."
"There were a lot of administrator, partner, and supplier accounts for people who were no longer working for us but still in the system. So, we reduced the number of users no longer with the company, which saved us some money on licensing."
"The initial total cost of ownership to implement Omada Identity is not small. The TCO for the implementation is as high as any other solution. However, the cost of maintaining the solution is at par or lower than competitors, including adding more features or maintaining the system after the initial deployment or installation to make sure that they are available for users to use or extending the functionalities of those activities. Those maintenance costs are lower than other vendors, but the initial cost of getting the system installed is still high."
"It is not cheap. None of these solutions are cheap, but we have good pricing at least for now from a licensing perspective."
"It is fairly priced for an on-premise environment, but for the cloud environment, I am not that happy with the pricing."
"Omada is too expensive. We are in the automotive industry. The pricing might be high because most of the other customers are in the insurance or banking sectors, but it's steep for an auto supply company."
"The price is flexible for our existing customers."
"I do not recall the approximate prices or licensing models, although I do so that it was priced per user number."
"Pricing and licensing models are adequate and reasonable."
"The connector is free, and bundled with the product."
"The product has a good price in competition with another product with the same solution."
"Compared to other options, CA products are not that expensive."
"Symantec keeps increasing the price. I rate its pricing a seven on a scale of ten."
"The price is based on the number of users."
"You will be hard-pressed to find better pricing."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
8%
Government
7%
Computer Software Company
26%
Financial Services Firm
19%
Manufacturing Company
9%
Comms Service Provider
7%
Government
10%
Manufacturing Company
8%
Retailer
7%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Omada Identity Cloud?
As an administrator, we benefit from a lot of functionality that is available out of the box, but it is also configur...
What is your experience regarding pricing and costs for Omada Identity Cloud?
They are positioned at a good price point. They are lower than some of their competitors.
What needs improvement with Omada Identity Cloud?
The biggest issue, which is the reason why we are transitioning from their product to SailPoint, is the overall user ...
What do you like most about Symantec Identity Governance and Administration?
The product’s most valuable feature is flexibility. It can be customized as per the customer’s requirements.
What is your experience regarding pricing and costs for Symantec Identity Governance and Administration?
The pricing has been very reasonable, but licensing costs vary based on the customer. It follows a user-based licensi...
What needs improvement with Symantec Identity Governance and Administration?
Symantec should develop a SaaS solution for cloud environments to make the solution available in various marketplaces...
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Also Known As

Omada Identity Suite, Omada Identity Cloud
CA Identity Suite, Symantec IGA, Layer7 Identity Suite, CA Identity Manager (CA IDM), CA Identity Minder, CA IAM, CA Identity Manager (CA IDM), CA Identity Governance
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Overview

 

Sample Customers

Bayer, ECCO Shoes, Vattenfall, NuStar Energy, Unicredit, Schiphol Group, BMW Group, Deutsche Leasing
Acciona, Core Blox, DBS
Barclays, US Department of Justice, National Bank of Kuwait, Turkish Aerospace, New York Albany School District, Regtransfers, University of Kent, Camden City School District, Oklahoma City Public Schools, Bank of Cyprus, Detran-PE: Pernambuco State Traffic Department
Find out what your peers are saying about Microsoft, SailPoint, One Identity and others in Identity Management (IM). Updated: February 2025.
839,422 professionals have used our research since 2012.