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Ahmed Arafat - PeerSpot reviewer
Senior Devops Engineer at Share technologies
Reseller
Top 10
High-performance and high-availability features but support needs improvement
Pros and Cons
  • "Typically, high-performance and high-availability features, such as application snapshots and remote and local replication, are highly valued."
  • "The customer service and support are bad."

What is our primary use case?

Our clients mainly use it for additional workloads in databases and EDI.

What is most valuable?

Typically, high-performance and high-availability features, such as application snapshots and remote and local replication, are highly valued.

What needs improvement?

There is room for improvement in the support. 

For how long have I used the solution?

I have been using Dell PowerStore for over a year.

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March 2025
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What do I think about the stability of the solution?

For stability, I would rate Dell PowerStore as a seven out of ten. 

What do I think about the scalability of the solution?

The scalability varies depending on the model. The smaller models are not very scalable, while the larger ones offer better scalability. So it really depends on the specific model. For example, the 400 series models are less scalable.

Our customers are a mix of small, medium, or enterprise businesses. 

How are customer service and support?

The customer service and support are bad. The response time from the support team was not very satisfactory. They also struggled with handling cases from different time zones.

How would you rate customer service and support?

Neutral

How was the initial setup?

I would rate my experience with the initial setup a six out of ten, where one is difficult, and ten is easy. 

What's my experience with pricing, setup cost, and licensing?

I would rate it as a six out of ten, one being cheap and ten being expensive, because pricing depends on the model and negotiation. Sometimes we manage to get good discounts, sometimes not.

It's an all-inclusive license, so there are no additional charges. It's a one-time license fee for the device.

What other advice do I have?

Overall, Dell PowerStore is a good platform, but it's not the best, in my opinion, due to the support issues and stability concerns. 

Additionally, the shift from a storage controller to Dell servers as the controller is not ideal for a storage operating environment. Ultimately, it's a Dell Server working on the software for PowerStore.

Overall, I would rate the solution a seven out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:

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    Engineer and Specialist at Proximus Spearit
    Real User
    Top 20
    Helps reduce our energy consumption and footprint while remaining stable
    Pros and Cons
    • "The software upgrades are all included for no additional charge."
    • "Dell PowerStore has just caught up to some of the competition by introducing METRO nodes a few months ago while the competition has had the feature for years."

    What is our primary use case?

    Dell PowerStore is the main storage product we use for our customers. When we sell storage products, Dell PowerStore is always the first one we propose.

    How has it helped my organization?

    Dell PowerStore has helped our customers have a stable storage solution that never goes down.

    We use CloudIQ to analyze and predict when the storage will fill up.

    Dell PowerStore is good at reducing energy consumption.

    We have seen a four-to-one reduction in our footprint for data consolidation.

    We use Dell PowerStore with VMware to plug into vCenter. The integration allows us to create data stores from VMware itself.

    What is most valuable?

    The software upgrades are all included for no additional charge.

    What needs improvement?

    Dell PowerStore has just caught up to some of the competition by introducing METRO nodes a few months ago while the competition has had the feature for years. 

    For how long have I used the solution?

    I have been using Dell PowerStore since its release in 2020.

    What do I think about the stability of the solution?

    Dell PowerStore is extremely stable.

    How are customer service and support?

    The technical support has significantly improved from where it was two years ago.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We previously used Dell Compellent but it wasn't stable and Dell PowerStore was replacing it so we eagerly switched.

    How was the initial setup?

    The implementation is always good except for sometimes having to link PowerStore to the correct CloudIQ because the sales organization doesn't provide us with the correct ID.

    What was our ROI?

    For our customers, Dell PowerStore is a one-time installation that keeps running with minimal non-disruptive maintenance.

    Which other solutions did I evaluate?

    We evaluated HPE but PowerStore does what it needs to do and there is no need for other products.

    What other advice do I have?

    I would rate Dell PowerStore nine out of ten. For a ten they need to surpass their competition.

    Our environment consists of a VMware cluster of two, three, or four hosts in a single location.

    I would advise my peers to go for it and utilize Dell PowerStore.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller partner

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      Buyer's Guide
      Dell PowerStore
      March 2025
      Learn what your peers think about Dell PowerStore. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
      842,767 professionals have used our research since 2012.
      Abdul Rehman Abid - PeerSpot reviewer
      Manager Enterprise Solutions at Megaplus
      Reseller
      Effective end-to-end performance, minimized latency, and responsive support
      Pros and Cons
      • "The most valuable features of Dell PowerStore are the support for NVMe and SCM, which provides end-to-end performance and high IOPS, minimizing latency. It is a full-fledged storage solution."
      • "Dell PowerStore is a good solution overall, but some models could support hypervisors better by allowing for more customization and flexibility for customer needs."

      What is our primary use case?

      Dell PowerStore is primarily used for high-performance applications, such as databases, but it is also suitable for virtualization and other applications.

      How has it helped my organization?

      Dell PowerStore has helped in resolving latency issues in our applications. Our customers mostly use it to improve performance.

      What is most valuable?

      The most valuable features of Dell PowerStore are the support for NVMe and SCM, which provides end-to-end performance and high IOPS, minimizing latency. It is a full-fledged storage solution.

      What needs improvement?

      Dell PowerStore is a good solution overall, but some models could support hypervisors better by allowing for more customization and flexibility for customer needs.

      For how long have I used the solution?

      I have been using Dell PowerStore for approximately three years.

      What do I think about the stability of the solution?

      I rate the stability of Dell PowerStore a nine out of ten.

      What do I think about the scalability of the solution?

      We have five to six customers using this solution and we plan on increasing our customers.

      I rate the scalability of Dell PowerStore a nine out of ten.

      How are customer service and support?

      The technical support from Dell PowerStore has always been good, they respond quickly and you can reach them 24 hours a day seven days a week.

      How was the initial setup?

      The initial setup of Dell PowerStore requires expertise, but for someone trained in the solution, it's not too complicated.

      One person is needed for configuration, and two people are needed for installation and cabling.

      What was our ROI?

      By using Dell PowerStore's best deduplication and compression features, its ROI is very good.

      What's my experience with pricing, setup cost, and licensing?

      I rate the price of Dell PowerStore a seven out of ten.

      Which other solutions did I evaluate?

      We evaluated options like HPE Primera and Huawei Dorado.

      Dell PowerStore provides the best performance, deduplication, and compression, although other storage is also supporting these features. However, the Dell PowerStore guarantees 4:1 compression and deduplication, which goes up to 20:1.

      What other advice do I have?

      If anyone wants to implement Dell PowerStore, I would advise that they seek help from an expert rather than deploying it by themselves.

      I rate the scalability of Dell PowerStore a nine out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company has a business relationship with this vendor other than being a customer:

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        Solution Architect at a consumer goods company with 10,001+ employees
        Real User
        Top 10
        Unified storage, simple to install, and cost-efficient, but it could include public to private cloud adoption features
        Pros and Cons
        • "When compared to Pure Storage, Dell PowerStore's cost was quite attractive."
        • "The UI should be a little more user-friendly to manage."

        What is our primary use case?

        We are using Dell PowerStore primarily for SAP applications as block storage, for replication across different locations.

        How has it helped my organization?

        We see a lot of value in the investment. Primarily, it's quite cost-efficient, and with the latest NVMe technology, we see the performance of this has improved compared to the previous generation VNX or Unity array.

        What is most valuable?

        When compared to Pure Storage, Dell PowerStore's cost was quite attractive.

        What needs improvement?

        The UI should be a little more user-friendly to manage. 

        We want to see additional public to private cloud adoption features included if they are at all possible.

        For how long have I used the solution?

        I have been working with Dell PowerStore for approximately one year.

        We are working with Generation One, and we are looking for Generation Two.

        What do I think about the stability of the solution?

        Dell PowerStore is very stable.

        What do I think about the scalability of the solution?

        Dell PowerStore is scalable. We can add multiple engines to it.

        We have 200 users in our organization who use this solution.

        How are customer service and support?

        We have not contacted technical support.

        Which solution did I use previously and why did I switch?

        At the moment, I am using Pure Storage and NetApp All-Flash Storage Arrays.

        We have worked with TCS. We chose it because of NVMe and the performance-enhancing technologies it offers.

        We worked with HPE Alletra and Pure Storage.

        Because HPE Alletra was not unified storage, we chose Dell PowerStore because it was.

        How was the initial setup?

        The initial setup was straightforward.

        It took less than a day to deploy.

        This solution does not require any specific maintenance.

        What about the implementation team?

        We carried it out using OEM and other methods.

        What's my experience with pricing, setup cost, and licensing?

        We purchased it with a five-year warranty.

        What other advice do I have?

        When compared to the technology that has been evaluated earlier or has just come onto the market earlier, it provides a good value for the money. Since the price is significantly lower and performance features have improved. That being said, I would recommend this.

        I would rate Dell PowerStore a seven out of ten.

        Which deployment model are you using for this solution?

        On-premises
        Disclosure: I am a real user, and this review is based on my own experience and opinions.

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          reviewer1852581 - PeerSpot reviewer
          Sr. Manager, Data Center Practice at a tech services company with 1,001-5,000 employees
          Real User
          Good block storage with responsive support and an easy implementation process
          Pros and Cons
          • "The solution is extremely stable."
          • "It's also only supported with a limited amount of switches."

          What is our primary use case?

          We are a reseller, and we use them to demonstrate to our customers the PowerStore interface as well as to power our own lab demos, running vCenter, NSX, and other software utilities.

          How has it helped my organization?

          For our demo lab, before we got PowerStore, we were running on a really outdated storage platform that was running out of space and didn't have enough internal resources to be able to power our customer demos. This product really helped facilitate and we do quite a few PowerStore demos since we have that device. 

          What is most valuable?

          Our older PowerStore is where most of our demos are located. We're just using it as a block of storage and storage to power the VMware environment. That's been our main use case.

          What needs improvement?

          The networking was difficult and complicated. It took as long to configure it correctly for the networking, as to roll it out. It would be good if there was a way to simplify the network complexity. 

          It's also only supported with a limited amount of switches. If I hadn't bought the Dell switches, I would've had some issues with my legacy switches. That's been our number one issue with customers, when they say, "oh no, I'm going to use this other switch."

          For how long have I used the solution?

          We have two PowerStores. We have one that's three years old, and we have a new one we just implemented a couple of weeks ago.

          What do I think about the stability of the solution?

          The solution is extremely stable. We haven't had any issues with it.

          What do I think about the scalability of the solution?

          We only have the product in one location. Only six people have touched the solution. That's between the people who maintain it and sales architects who use it for demonstrations.

          How are customer service and support?

          We have full Dell support. One time, my engineer was in the lab and knocked a power cable loose. I got an email within 15 minutes saying "you had an unexpected node failure, and do you need help?" They were on top of it. They are right there and they reach out proactively.

          How would you rate customer service and support?

          Positive

          Which solution did I use previously and why did I switch?

          We had Compellent previously and that had aged out. It was six years old. Then we had EqualLogic that was in place just for NAS storage. That one also aged out and was running out of space. This product replaced both of those units.

          How was the initial setup?

          I was involved in the initial setup of this solution. It was pretty straightforward. With the first implementation, we were done in about 12 hours. That included the networking switches. The unit, PowerStore itself, is probably deployed in only six hours.

          The solution requires maintenance. I am not the one who performs the maintenance. Our lead engineer handles it.

          What about the implementation team?

          We used Dell Professional Services during the implementation. I also had my lead PowerStore engineer and some of our sales architects shadow it, as well as a couple of my other engineers who hadn't used PowerStore. Dell let us have about four people shadow the installation so that my staff could get some knowledge as it got deployed.

          What was our ROI?

          We've seen an ROI. We're a reseller. Being able to do those demos for our customers helps us sell more products.

          What's my experience with pricing, setup cost, and licensing?

          I don't really have any line of sight on the pricing. I heard it's comparable to the other Dell storage units.

          What other advice do I have?

          I'd rate the solution ten out of ten. It's a really good product.

          I'd advise potential new users to have a demo or do a hands-on lab to try it out. Also, make sure you buy supported switches.

          Which deployment model are you using for this solution?

          Private Cloud
          Disclosure: I am a real user, and this review is based on my own experience and opinions.

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            Founder and CEO at Desktoptowork
            Real User
            Machine learning and automation work well, and inline deduplication enables us to host more data
            Pros and Cons
            • "The way you're able to manage all your PowerStores as one solution is very good for us. PowerStore enables you to federate or cluster multiple appliances with automated load balancing. In terms of management, it's helpful that we can do it from a single interface where we're able to manage multiple PowerStores. When you have multiple PowerStores it works intelligently by running the workloads based on the needs of the infrastructure."
            • "The setup process could be improved. We had some issues regarding configuration and the time it took to do things. It wasn't specifically the people we worked with, but more the process and how it's done. They can work on that."

            What is our primary use case?

            We were in need of a new enterprise storage solution for our virtual machines. We use it for primary systems and processes, so for us it's very important.

            How has it helped my organization?

            The built-in intelligence adapts quickly to changing workload requirements. It works as we expected it to work. It doesn't give you a view into how it's doing it because it's doing it in the backend, but up until now, every process has been working perfectly fine.

            The biggest benefit is that we have an enterprise storage solution we can rely on. It does simplify storage operations. It's easy to manage.

            In the few months that we have used it, the performance has been great.

            What is most valuable?

            The way you're able to manage all your PowerStores as one solution is very good for us. PowerStore enables you to federate or cluster multiple appliances with automated load balancing. In terms of management, it's helpful that we can do it from a single interface where we're able to manage multiple PowerStores. When you have multiple PowerStores, it works intelligently by running the workloads based on the needs of the infrastructure.

            The solution's machine learning and automation work well when it comes to optimizing resources. It does inline deduplication which means that the net the amount of storage you have available is bigger. It can do all kinds of optimization in the system itself and that works very well.

            For how long have I used the solution?

            We have been using Dell EMC PowerStore for about three months.

            What do I think about the scalability of the solution?

            The most valuable features of PowerStore are its scale up and scale out. We are able to scale up if we need more space or more power in the current PowerStore setup, but we can also scale out if we want to put in an extra one beside it or in another data center.

            How are customer service and technical support?

            Technical support for Compellent was a lot better because for Dell EMC the PowerStore is a new solution and they don't have a lot of people here in the Netherlands with the right knowledge to work on it.

            Having said that, I don't have many concerns that it's a new solution. Other people do have concerns about that, but I believe in the knowledge of Dell EMC. Also, it's not 100 percent new. It's based on another hardware system, so I have no concerns.

            Which solution did I use previously and why did I switch?

            Before, we were on Dell EMC Compellent hardware, and that was based on a tiering principle whereby we used quick and slower storage. We had more and more issues with that because it was a little bit outdated, around five years old. We were looking for a new solution to house our infrastructure.

            How was the initial setup?

            The setup process could be improved. We had some issues regarding configuration and the time it took to do things. It wasn't specifically the people we worked with, but more the process and how it's done. They can work on that.

            I'm not satisfied with the process they used to do the setup and the timeframe within which everything was done. For example, there were things which we needed to do together with Dell EMC. There were three meetings for doing three specific things, but we could have done them in one meeting. That's why the duration, from the moment we bought the hardware until we were able to use it, was two or three months. We had expected that we would be able to use the hardware quicker. But because of the implementation process, it took us longer than we wanted.

            What was our ROI?

            Three months is too soon for us to see ROI.

            What's my experience with pricing, setup cost, and licensing?

            When we compared it with the other solutions, the pricing of PowerStore was equal. The pricing is good.

            Which other solutions did I evaluate?

            I don't know what the names were because I was not 100 percent involved in the selection process, but there were two other vendors we looked at.

            One of the main differences was the way they do inline deduplication. In the backend, PowerStore does all kinds of smart things. The result is that with less physical storage being used, we are able to host more data. Also the fact that PowerStore is completely NVMe-based means performance is great, thanks to the technical architecture.

            What other advice do I have?

            The solution enables you to add compute and capacity independently, although in our environment we cannot add compute. We are able to add storage and that works, although we have not done so because we have only been working with PowerStore for three months and haven't needed any extra capacity yet.

            Only three people work with PowerStore in our company, and they are all system administrators.

            I'm happy with the choice we made. I can recommend PowerStore because the technical architecture is based on NVMe. They have a good USP. There are other vendors who also have NVME-only systems, but I still recommend PowerStore.

            Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

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              AmmarRasheed - PeerSpot reviewer
              Principal Consultant at Systems Limited
              Real User
              Top 10
              Easy to use, good performance, and highly stable
              Pros and Cons
              • "The solution is easy to use and has good performance."
              • "Horizontal scaling has room for improvement."

              What is our primary use case?

              We utilize Dell PowerStore for VMware and to establish an OpenShift environment for deploying applications on the customer's end.

              What is most valuable?

              The solution is easy to use and has good performance.

              What needs improvement?

              Horizontal scaling has room for improvement.

              The price has room for improvement.

              For how long have I used the solution?

              I have been using the solution for around five years.

              What do I think about the stability of the solution?

              I give the stability a nine out of ten.

              What do I think about the scalability of the solution?

              I give the scalability a seven out of ten. While the solution can be vertically scaled without issues, horizontal scaling presents challenges.

              How are customer service and support?

              The technical support is usually good but they are not very robust.

              How would you rate customer service and support?

              Neutral

              How was the initial setup?

              The initial setup is straightforward. I give the setup a seven out of ten. To ensure successful deployment, a certain level of technical knowledge is necessary. Typically, a team of one to two engineers can complete the deployment within a few hours. However, the duration may vary and take up to two days depending on the specific configuration requirements.

              What about the implementation team?

              We implement the solution for our customers.

              What's my experience with pricing, setup cost, and licensing?

              The solution is expensive. I give the cost a two out of ten.

              What other advice do I have?

              I give the solution an eight out of ten.

              The solution requires hardware maintenance. Depending on the customer's contract agreement, we can maintain the solution and provide replacement parts by the next business day.

              Our clients are enterprise-level.

              I recommend Dell PowerStore because it is a highly stable solution.

              Which deployment model are you using for this solution?

              On-premises
              Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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                Hatem Ghazala - PeerSpot reviewer
                Head of the Digital Infrastructure Department at Société Tunisienne de Banque
                Real User
                Provides great data compression

                What is our primary use case?

                We are partners with Dell. 

                What is most valuable?

                Data compression is a great feature.

                What needs improvement?

                The user interface could be improved.

                For how long have I used the solution?

                I've been using this solution for one year. 

                What do I think about the stability of the solution?

                The solution is stable. 

                How are customer service and support?

                We use a third party for our technical support. 

                How was the initial setup?

                The initial setup is straightforward and doesn't take long.  

                What's my experience with pricing, setup cost, and licensing?

                Licensing is a little expensive and there's an extra fee for support. 

                What other advice do I have?

                I rate this solution nine out of 10. 

                Which deployment model are you using for this solution?

                On-premises
                Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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                  Buyer's Guide
                  Download our free Dell PowerStore Report and get advice and tips from experienced pros sharing their opinions.
                  Updated: March 2025
                  Buyer's Guide
                  Download our free Dell PowerStore Report and get advice and tips from experienced pros sharing their opinions.
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