DX Unified Infrastructure Management Reviews

Reporting and the ability to customize threshold.

The dashboards and reporting features help users have a close eye on the servers; the ability to notify users that something might go wrong if you do not pay attention to this alert helps us to avoid incidents.

Dashboards

2+ Years.

The deployment is very user friendly over updates.

Yes, we did encounter on some stability issues earlier.

4 on a scale of 5

4 on a scale of 5

No, we did not use another solution.

The initial set up is pretty straightforward here.

We implemented ourselves (My team member and I were the ones who implemented).

If you are looking for something on a mid range budge with effective solutions, CA Nimsoft is something that you just consider first.

The benefit is easy installation. Thus, the model approach of the product and out-of-the-box probes, which deliver direct value.

You can integrate clouds, hybrid infrastructure, and on-premise infrastructure into one product. You have also a big range of application probes, which is needed on our side.

We want to see more investment in the UI and the dashboard (from what we have seen here at CA World, that is the case). We want to see this because usability and ease of use of the product is becoming more important for our customers. 

The stability is really great, because it works on the big scale. We do not have fails.

It is one of the only products, which you can do multiple tiers or multiple proxies. No other product can do this. You can monitor it on a high scale of devices. 

We use a lot of solutions. However, we found out that UIM is the best selection for the customer, which is why we selected to use UIM, also coming from the public sector, an insurance sector, and so on. 

This product is very flexible for the administrator. We can do whatever we want. It is easily customizable and upgradable.

We are using this product for all my customers and internal stakeholders. We did the following:

• Enabled a complete monitoring solution for their devices
• Integrated a ticketing system with an in-house tool
• Made customized report generation

• Alarm Management
• Alarm Correlation
• Jaspersoft reports

We have been using the solution for six years.

We had some issues with stability.

We encountered scalability issues in some areas such as bandwidth monitoring.

The technical support is very good from Europe and Australia, compared to the Indian support office.

The setup is very straightforward and flexible.

The pricing and licensing is acceptable. This is a very good product for small and medium size organizations.

We evaluated BMC and ManageEngine IT360.

Go ahead and choose this product.

I really value the underlying Java framework for development of custom probes.
The product has an API that allows heavy customization. This has allowed me to add functionality by designing my own metric gathering routines.

This product has one foot in the past and another foot in the future. As a result, the approaches to managing components are not unified; leading to added complexity to management.

Open source and acquired components are often bolted on and integrated poorly.

Out of the box, there were no scalability issues. However, this product has poor integration with ServiceNow; introducing unacceptable bottlenecks.

I would give technical support a score of 6/10.

We did not use a previous solution but we are architecting an alternative presently.

Licensing has a lot of wiggle-room.

Please investigate other solutions so you can make an informed choice. CA adds technical debt to your organization.

We mainly monitor services around the database applications, and things like that. The most valuable features of UIM are that it's scalable and it's relatively easy to set up monitoring on the servers.

The reporting part could be improved. We’re using other tools for that. Maybe we’ll continue to do that, but that is one thing we are missing; and the SLA, and what you can do there.

As I cannot compare it with others, it's a bit difficult to say.

It's very stable.

It is scalable. In production, we have about 600-700 servers.

It's mainly my colleague who is in contact with CA technical support. Things take time.

I think you should set it up the way that CA says you should set it up.

I can use the Drag and Drop feature to build dashboards within minutes.

CA UIM needs some improvement with performance reporting (if we compare it to CA eHealth).

I have been using it since 2014.

No problems; it’s easy to deploy and manage.

CA’s technical support team is very supportive.

My customers were happy with CA eHealth. However, CA announced it would stop selling eHealth to new customers, so we did not have any other option but to sell CA UIM.

Installation is easy and straightforward.

I implemented this product. As I’ve written, this product’s installation is easy and straightforward, so I don’t have any implementation advice.

This product is expensive compared to other vendors (SolarWinds, ManageEngine).

Just follow the prerequisites, and a step-by-step installation guide is available on wiki.ca.com.

What's most valuable to us is the breadth of technologies for which it provides monitoring. We have a large catalogue and different types of systems and apps we need to monitor.

It's allowed us to get better coverage with our monitoring and to consolidate all monitoring into one solution.

It needs even correlation. We are looking to consolidate into UIM over time, but one of the biggest discrepancies is that UIM does not have even correlation amongst its features.

We've had no issues with deployment.

We have had very few issues even without anyone dedicated to managing it.

The scalability has been good. We take extreme advantage of polling and monitoring in multiple data centers as our footprint has gotten bigger. The only concern is with the database, but they have improved controlling data retention.

Technical support is OK. It varies depending on issues. Config support is good, but getting bugs fixed from support case through completion has sometimes been difficult.

The initial setup was straightforward.

We had done a comparison and narrowed it down to UIM. For the types of tech we wanted to support, it was a better fit.

It comes down to identifying what you need out of the system. Make sure it's good out of the box and try to align your software selection and the priorities of your business.