The UMP portal is easy to use and provides complete details of infrastructure monitoring, without needing to use IM. You can easily do a lot of monitoring configuration tasks.
Application Developer at a tech company with 501-1,000 employees
The UMP portal provides complete details of infrastructure monitoring without needing to use IM.
What is most valuable?
How has it helped my organization?
There is nothing we can't monitor with this product and do so in a very easy and efficient manner.
What needs improvement?
Customer support is good, but sometimes needs bit of urgency from a CA engineer to look at the issue.
For how long have I used the solution?
I have used it for six years.
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DX Unified Infrastructure Management
December 2024
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What do I think about the stability of the solution?
I have not encountered any stability issues.
What do I think about the scalability of the solution?
I have not encountered any scalability issues.
How are customer service and support?
Technical support is 7/10.
Which solution did I use previously and why did I switch?
I have never used another solution.
How was the initial setup?
Initial setup is quite easy. Installation and configuration both are straightforward. I’ve never found any complexity with it.
Which other solutions did I evaluate?
Before choosing this product, I evaluated other options. Most of the other tools do not have this product’s most important features.
What other advice do I have?
Go for it, as it’s quite stable and many organizations are moving towards it from their old product.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
NOC Engineer at a tech consulting company with 501-1,000 employees
It's a nice product whose value is in the UMP Portal.
What is most valuable?
UMP Portal.
How has it helped my organization?
We are able to configure alert by client requirements and can see those alert in with a lot of detail.
What needs improvement?
Infrastructure manager and the user interface.
For how long have I used the solution?
For the last 2.5 years I have been working with this product.
What was my experience with deployment of the solution?
Communication errors with most of the servers.
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
Which solution did I use previously and why did I switch?
None.
How was the initial setup?
Very straightforward.
What was our ROI?
UMP.
Which other solutions did I evaluate?
We did not.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
DX Unified Infrastructure Management
December 2024
Learn what your peers think about DX Unified Infrastructure Management. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
IS Team Lead at a insurance company with 5,001-10,000 employees
Video Review
We can quickly do all the admin functionality we need, without reducing the cycles
Pros and Cons
- "It reduced cycles for a lot of quick out-of-the-box functionality. It also allowed us to get away from being stuck in SNMP, VTP V2, based off of agent deployment."
- "Easy admin functionality. You can quickly do all the admin functionality without reducing cycles."
- "It's easy to push out across numerous servers. Very scalable."
- "They need to continue to advance the filter capabilities, and provide more input fields."
How has it helped my organization?
It reduced cycles for a lot of quick out-of-the-box functionality.
It also allowed us to get away from being stuck in SNMP, VTP V2, based off of agent deployment.
What is most valuable?
Easy admin functionality. You can quickly do all the admin functionality without reducing the cycles.
What needs improvement?
Continue to advance the filter capabilities, and more input fields.
What do I think about the stability of the solution?
It's very great, it's always up, it's available; don't have any outages.
What do I think about the scalability of the solution?
Great. It's easy to push out across numerous servers. Very scalable.
How are customer service and technical support?
Resolution of problems happens quickly. If not, it gets advanced to product support and they do an exceptional job working with us.
Which solution did I use previously and why did I switch?
We used eHealth, which was owned by CA. It was getting close to end of life, and it was also stuck on SNMP version 2. Moving to UIM allowed us to remove ourselves from the REST registry, and start doing agent deployment.
What other advice do I have?
I give it an eight out of 10, for dependability, reduced cycles, and functionality.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Operations Coordinator at a tech services company with 11-50 employees
It delivers our customers many metrics, so they may make decisions
Pros and Cons
- "It delivers our customers many metrics, so they may make decisions"
- "It is easy to implement."
- "The UIM has no features through goods and services yet. "
What is our primary use case?
Through monitoring the environment of our customers. It is working well.
How has it helped my organization?
It delivers our customers many metrics, so they may make decisions.
What is most valuable?
It is easy to implement.
What needs improvement?
Some parts of the services view. The UIM has no features through goods and services yet.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
It is stable. We have some short downtimes, but CA helped us get back up again.
What do I think about the scalability of the solution?
Scalability is good, but it could be working better.
How are customer service and technical support?
Technical support replies to my questions very quickly (same day).
Which solution did I use previously and why did I switch?
We used Spectrum. We switched because UIM has new features or other features which are much better than Spectrum.
How was the initial setup?
I did the initial setup. It was simple.
What about the implementation team?
I did receive some help from CA implementing some features.
Which other solutions did I evaluate?
When we switched from Spectrum, we were only debating between CA products because we are a CA partner.
What other advice do I have?
I would recommend the solution.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
IT Admin at a tech services company with 10,001+ employees
Probes are easy to deploy, and it is lightweight. An advanced correlation option should be included out of the box.
What is most valuable?
- Easy deployment of probes
- Configuration
How has it helped my organization?
- Simple architecture
- Lightweight software, which uses less hardware resource
What needs improvement?
Event correlation: Compared to other tools, it has less out-of-the-box correlation. I agree that any type of customization can be done by LUA scripting. However, an advanced correlation option should also be included out of the box.
For how long have I used the solution?
I have been using it for two years.
What was my experience with deployment of the solution?
I did not encounter any deployment issues.
What do I think about the stability of the solution?
The NAS probe has a performance issue. When there is huge number of incoming events, NAS fails to process them.
What do I think about the scalability of the solution?
I did not encounter any scalability issues.
How are customer service and technical support?
Customer Service:
The solution provided by CA Support (Nimsoft) is not fully trustable or reliable. Sometimes we have received good advice.
Technical Support:Technical support is 5/10.
Which solution did I use previously and why did I switch?
We previously used Tivoli and CA NSM, which are outdated and are no longer supported. Hence, the organization decided to use UIM.
How was the initial setup?
Initial setup was simple.
What about the implementation team?
I implemented it myself.
What other advice do I have?
It’s easy to implement. A good solution for medium environments.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Engineer at a comms service provider with 10,001+ employees
For me, the most valuable feature is multi-tenancy as it can monitor networks and applications simultaneously.
What is most valuable?
For me, the most valuable feature is multi-tenancy as it can monitor networks and applications simultaneously. That's a big help for me.
How has it helped my organization?
The centralized dashboards and many monitoring tools have made our organization a lot easier to manage.
What needs improvement?
It needs to be more stable and have improved reporting. This would make it better out-of-the-box.
What was my experience with deployment of the solution?
No issues with deployment.
What do I think about the stability of the solution?
Once in a while it lags, but it hasn’t become a big issue.
What do I think about the scalability of the solution?
It has adapted well over the years. No issues here.
How are customer service and technical support?
I would give them a 7/10. They are quite knowledgeable and have helped us on the few occasions we have needed them.
Which solution did I use previously and why did I switch?
We could combine many tools, so this was extremely useful and saves us a lot of time. That's why we switched.
How was the initial setup?
The initial setup was straightforward.
What other advice do I have?
You shouldn't implement it in Windows, and do it in a different database, preferably an Oracle one.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Developer at a tech services company with 501-1,000 employees
With some scripting we are able to integrate better with ticketing system.
Valuable Features
Probes and customization.
Improvements to My Organization
With some scripting we are able to integrate much better with our ticketing system.
Room for Improvement
Communication between hubs collector needs major improvments
Use of Solution
10 years
Deployment Issues
No deployment issues.
Stability Issues
Hub tunnels
Scalability Issues
No scalability issues.
Customer Service and Technical Support
Customer Service:
OK
Technical Support:OK
Initial Setup
Straightforward
Implementation Team
Self.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Digital Design Manager with 1-10 employees
Great customized dashboards and drill down reports with auto serve analytics
Pros and Cons
- "Great customized dashboards and drill down reports with auto serve analytics."
- "It is a little complex to use versus other softwares."
What is our primary use case?
- Manage and monitoring network infrastructure
- Manage warning and error notifications
- Operations dashboard
How has it helped my organization?
- Great customized dashboards and drill down reports with auto serve analytics.
- Enterprise scale and performance
What is most valuable?
- You can manage different companies and groups.
- Deep application monitoring tool
- ServiceDesk integration
What needs improvement?
I think this software has a lot of functionalities. It is a little complex to use versus other softwares.
For how long have I used the solution?
Trial/evaluations only.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free DX Unified Infrastructure Management Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2024
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