DX Unified Infrastructure Management Reviews

It provides us with granularity. That is, we can get different metrics for different platforms for any given device at a pretty detailed level.

It provides us with infrastructure availability and application availability. If any one of your apps aren’t working, especially high-impact, high-use applications, it affects business. So, it's really helped us with making sure our applications are available.

They should further test their probe development. If we add a probe to pick out certain metrics from a particular platform, it’s not easy and there are some issues. The mainstream stuff, the application is usually pretty good at those. It has trouble, though, with the one-off metric probes.

Deployment hasn't been an issue.

In terms of stability, there’s a little bit of latency, but CA's looking to change it.

It’s very scalable, and has been able to handle our growing number of devices.

It's pretty good, and they're very responsive. The guys I've dealt with are sufficient, and if they can’t answer, they escalate our ticket.

I wasn't involved in the initial setup.

Don’t try to over-deploy. Start small and grow into it. Take your most important platform or application. Don’t just try to install everything.

Long-term, database backed logging of data and the customisation features.

Nimsoft allows for long term data storage / trend analysis compared to preset SLA objects that allow for capacity planning to remove risks of downtime due to lack of resource provisioning.

User interface / speed of deploying monitoring based on templates.

Approximately 4 years

Documentation is lacking and Nimsoft's support (before being bought by CA) was lacking.

No.

No.

Excellent service from customer services.

Very few people at Nimsoft seemed to have level of infrastructure experience to really help out in a meaningful way.

No.

Very complex, little documentation and NMS is more of a middleware to build you own monitoring on top of, rather than an end-to-end system.

In-house.

No idea.

No idea.

Decision to use Nimsoft was taken before I joined the company.

Allocate a lot of time to learn the product and be prepared to get your hands dirty with the configuration files and also LUA scripting.

The ability to scale a single monitoring ecosystem across the world with relative ease, and the wide range of monitoring probes available.

Provides a single ecosystem for monitoring globally across PaaS, IaaS, legacy and hybrid infrastructure.

Customer support. Not up to the usual standard I am used to with CA. There is a huge amount of value support could add if they would give me more access to the right people, which is a relationship I am used to having with CA SMEs.

Three years

Various low level issues with scaling. Not a topic that CA offer much assistance or real-world experience on.

Yes but mostly related to the chosen architecture, rather than the application itself.

Yes, we addressed them internally, again due to lack of vendor support.

Poor when compared to other CA groups I have worked with.

First line - excellent. Getting beyond first line - a battle.

Personally yes, but in this case it is the only solution capable of meeting the business needs - massive scalability, highly distributed architecture.

Relatively simple, similar to other enterprise monitoring products. Most of the challenges are in matching your architecture to suit your monitoring needs.

In house. I have had a single experience with a Nimsoft developer and they were clearly an expert in their field.

If you have a highly disparate estate across old and new technologies, Nimsoft is the only realistic in-house answer, prior to considering the customisation of open source alternatives.

• Easy deployment of probes
• Configuration

• Simple architecture
• Lightweight software, which uses less hardware resource

Event correlation: Compared to other tools, it has less out-of-the-box correlation. I agree that any type of customization can be done by LUA scripting. However, an advanced correlation option should also be included out of the box.

I have been using it for two years.

I did not encounter any deployment issues.

The NAS probe has a performance issue. When there is huge number of incoming events, NAS fails to process them.

I did not encounter any scalability issues.

The solution provided by CA Support (Nimsoft) is not fully trustable or reliable. Sometimes we have received good advice.

Technical support is 5/10.

We previously used Tivoli and CA NSM, which are outdated and are no longer supported. Hence, the organization decided to use UIM.

Initial setup was simple.

I implemented it myself.

It’s easy to implement. A good solution for medium environments.

For me, the most valuable feature is multi-tenancy as it can monitor networks and applications simultaneously. That's a big help for me.

The centralized dashboards and many monitoring tools have made our organization a lot easier to manage.

It needs to be more stable and have improved reporting. This would make it better out-of-the-box.

No issues with deployment.

Once in a while it lags, but it hasn’t become a big issue.

It has adapted well over the years. No issues here.

I would give them a 7/10. They are quite knowledgeable and have helped us on the few occasions we have needed them.

We could combine many tools, so this was extremely useful and saves us a lot of time. That's why we switched.

The initial setup was straightforward.

You shouldn't implement it in Windows, and do it in a different database, preferably an Oracle one.

UMP Portal.

We are able to configure alert by client requirements and can see those alert in with a lot of detail.

Infrastructure manager and the user interface.

For the last 2.5 years I have been working with this product.

Communication errors with most of the servers.

No.

No.

None.

Very straightforward.

UMP.

We did not.

Probes and customization.

With some scripting we are able to integrate much better with our ticketing system.

Communication between hubs collector needs major improvments

10 years

No deployment issues.

Hub tunnels

No scalability issues.

OK

OK

Straightforward

Self.

• Manage and monitoring network infrastructure
• Manage warning and error notifications
• Operations dashboard

• Great customized dashboards and drill down reports with auto serve analytics.
• Enterprise scale and performance

• You can manage different companies and groups.
• Deep application monitoring tool
• ServiceDesk integration

I think this software has a lot of functionalities. It is a little complex to use versus other softwares.