DX Unified Infrastructure Management Reviews

UMP Portal.

We are able to configure alert by client requirements and can see those alert in with a lot of detail.

Infrastructure manager and the user interface.

For the last 2.5 years I have been working with this product.

Communication errors with most of the servers.

No.

No.

None.

Very straightforward.

UMP.

We did not.

It reduced cycles for a lot of quick out-of-the-box functionality. 

It also allowed us to get away from being stuck in SNMP, VTP V2, based off of agent deployment.

Easy admin functionality. You can quickly do all the admin functionality without reducing the cycles. 

Continue to advance the filter capabilities, and more input fields.

It's very great, it's always up, it's available; don't have any outages.

Great. It's easy to push out across numerous servers. Very scalable. 

Resolution of problems happens quickly. If not, it gets advanced to product support and they do an exceptional job working with us.

We used eHealth, which was owned by CA. It was getting close to end of life, and it was also stuck on SNMP version 2. Moving to UIM allowed us to remove ourselves from the REST registry, and start doing agent deployment.

I give it an eight out of 10, for dependability, reduced cycles, and functionality.

Through monitoring the environment of our customers. It is working well.

It delivers our customers many metrics, so they may make decisions.

It is easy to implement.

Some parts of the services view. The UIM has no features through goods and services yet. 

It is stable. We have some short downtimes, but CA helped us get back up again.

Scalability is good, but it could be working better.

Technical support replies to my questions very quickly (same day).

We used Spectrum. We switched because UIM has new features or other features  which are much better than Spectrum.

I did the initial setup. It was simple.

I did receive some help from CA implementing some features.

When we switched from Spectrum, we were only debating between CA products because we are a CA partner.

I would recommend the solution.

• Easy deployment of probes
• Configuration

• Simple architecture
• Lightweight software, which uses less hardware resource

Event correlation: Compared to other tools, it has less out-of-the-box correlation. I agree that any type of customization can be done by LUA scripting. However, an advanced correlation option should also be included out of the box.

I have been using it for two years.

I did not encounter any deployment issues.

The NAS probe has a performance issue. When there is huge number of incoming events, NAS fails to process them.

I did not encounter any scalability issues.

The solution provided by CA Support (Nimsoft) is not fully trustable or reliable. Sometimes we have received good advice.

Technical support is 5/10.

We previously used Tivoli and CA NSM, which are outdated and are no longer supported. Hence, the organization decided to use UIM.

Initial setup was simple.

I implemented it myself.

It’s easy to implement. A good solution for medium environments.

For me, the most valuable feature is multi-tenancy as it can monitor networks and applications simultaneously. That's a big help for me.

The centralized dashboards and many monitoring tools have made our organization a lot easier to manage.

It needs to be more stable and have improved reporting. This would make it better out-of-the-box.

No issues with deployment.

Once in a while it lags, but it hasn’t become a big issue.

It has adapted well over the years. No issues here.

I would give them a 7/10. They are quite knowledgeable and have helped us on the few occasions we have needed them.

We could combine many tools, so this was extremely useful and saves us a lot of time. That's why we switched.

The initial setup was straightforward.

You shouldn't implement it in Windows, and do it in a different database, preferably an Oracle one.

Probes and customization.

With some scripting we are able to integrate much better with our ticketing system.

Communication between hubs collector needs major improvments

10 years

No deployment issues.

Hub tunnels

No scalability issues.

OK

OK

Straightforward

Self.

• Manage and monitoring network infrastructure
• Manage warning and error notifications
• Operations dashboard

• Great customized dashboards and drill down reports with auto serve analytics.
• Enterprise scale and performance

• You can manage different companies and groups.
• Deep application monitoring tool
• ServiceDesk integration

I think this software has a lot of functionalities. It is a little complex to use versus other softwares.

• Service oriented views include physical and virtual servers as well as network devices
• Predictive analysis
• Log monitoring
• Alarm correlation
• Scheduled reports

We are transitioning to a proactive monitoring. By using thresholds and predictive analysis, we are reducing incidents.

Network monitoring beyond SNMP.

I have used this solution for ten months.

We have not had stability issues yet.

We have not had scalability issues yet.

There has been good technical support so far.

We used an open source solution for some time, but decided to get a fully supported solution to improve service availability.

The initial setup was simple. We just had some issues with the initial database setup.

It is not the cheapest solution, but it has competitive prices.

We evaluated SolarWinds.

Check or ask for a compatibility matrix to ensure that your environment (server OS, virtual environments, etc.) is supported.