DX Unified Infrastructure Management Reviews

I can use the Drag and Drop feature to build dashboards within minutes.

CA UIM needs some improvement with performance reporting (if we compare it to CA eHealth).

I have been using it since 2014.

No problems; it’s easy to deploy and manage.

CA’s technical support team is very supportive.

My customers were happy with CA eHealth. However, CA announced it would stop selling eHealth to new customers, so we did not have any other option but to sell CA UIM.

Installation is easy and straightforward.

I implemented this product. As I’ve written, this product’s installation is easy and straightforward, so I don’t have any implementation advice.

This product is expensive compared to other vendors (SolarWinds, ManageEngine).

Just follow the prerequisites, and a step-by-step installation guide is available on wiki.ca.com.

The dashboarding is pretty extensive and is easy to use. We're just getting into it, and we want to get more data in and make it even better.

UIM has not changed our organization too much, but previously we had no insight as to what our servers were doing, so it has helped getting it all in one spot.

Right now it’s doing well and I can’t think of much in the way of improvements, but some newer data monitoring multi-values would be nice.

We've had no issues with deployment.

It’s stable, but we had issues in the implementation. Otherwise, it stays up, so that’s good.

It’s very scalable.

They have been great so far. We have had issues, but they call and are responsive. They've been great.

We got the data center first and UIM came with it. We did some research and decided to go with this one because it can handle multiple vendors.

The initial setup was frustrating. They did a a couple of custom upgrades for us, but that pushed our timeline back two months.

It provides us with granularity. That is, we can get different metrics for different platforms for any given device at a pretty detailed level.

It provides us with infrastructure availability and application availability. If any one of your apps aren’t working, especially high-impact, high-use applications, it affects business. So, it's really helped us with making sure our applications are available.

They should further test their probe development. If we add a probe to pick out certain metrics from a particular platform, it’s not easy and there are some issues. The mainstream stuff, the application is usually pretty good at those. It has trouble, though, with the one-off metric probes.

Deployment hasn't been an issue.

In terms of stability, there’s a little bit of latency, but CA's looking to change it.

It’s very scalable, and has been able to handle our growing number of devices.

It's pretty good, and they're very responsive. The guys I've dealt with are sufficient, and if they can’t answer, they escalate our ticket.

I wasn't involved in the initial setup.

Don’t try to over-deploy. Start small and grow into it. Take your most important platform or application. Don’t just try to install everything.

• Ease of deployment
• Number of platforms you are able to monitor
• Collection of both long term reporting data and immediate alert data
• Depth of configuration of the alarm processor

UIM supports AS400, but it is somewhat limited.

I've used it for 10 years.

No issues encountered.

No issues with the recent versions, and v8.2 is very stable.

Only in database configuration. It needs a lot of planning before the initial install, and our database is over 2TB in size, and was not installed correctly, although this was my fault, and not that of CA.

10/10.

5/10.

We used Nagios in our early years, and we switched because of the power.

It was very simple.

It was done in-house.

I don’t love UIM, but it is the best selection for a multi-tenant infrastructure where SLA’s are a must. The original deployment was very successful, but this is not plug & play. At least one full time administrator is needed. With acquired experience, the product can do almost everything a monitoring product should do, but it is not all “out of the box”

Almost all the features are interesting, but the most valuable ones are:

• Infrastructure monitoring (agent/agentless) covering networks, servers, databases, applications, virtual platforms, and a cloud environment
• Alarm management capabilities
• Hub queues configuration (SSL, post alarms and metrics, etc.)
• Powerful UMP portal (especially for dashboards and reporting)
• Extensible architecture

It has provided insight on almost all our information system components/layers using a single unified solution.

Product stability and performance, especially in Linux environments needs to be improved.

I've used it for six months, mainly through testing it in a big bank context with a clustered architect.

No issues encountered.

There were some issues in displaying metrics in a large environment.

No issues encountered.

Excellent.

We already used v7, but we upgraded to the latest version because of the new enhancement described in the product release notes.

It's a complex setup based on clustering and failover. We defined a primary and secondary NMS and hubs.

The implementation has been done through a third-party team including product experts (neither the vendor or an in-house team).

We did evaluate other products,

Reporting and the ability to customize threshold.

The dashboards and reporting features help users have a close eye on the servers; the ability to notify users that something might go wrong if you do not pay attention to this alert helps us to avoid incidents.

Dashboards

2+ Years.

The deployment is very user friendly over updates.

Yes, we did encounter on some stability issues earlier.

4 on a scale of 5

4 on a scale of 5

No, we did not use another solution.

The initial set up is pretty straightforward here.

We implemented ourselves (My team member and I were the ones who implemented).

If you are looking for something on a mid range budge with effective solutions, CA Nimsoft is something that you just consider first.

Long-term, database backed logging of data and the customisation features.

Nimsoft allows for long term data storage / trend analysis compared to preset SLA objects that allow for capacity planning to remove risks of downtime due to lack of resource provisioning.

User interface / speed of deploying monitoring based on templates.

Approximately 4 years

Documentation is lacking and Nimsoft's support (before being bought by CA) was lacking.

No.

No.

Excellent service from customer services.

Very few people at Nimsoft seemed to have level of infrastructure experience to really help out in a meaningful way.

No.

Very complex, little documentation and NMS is more of a middleware to build you own monitoring on top of, rather than an end-to-end system.

In-house.

No idea.

No idea.

Decision to use Nimsoft was taken before I joined the company.

Allocate a lot of time to learn the product and be prepared to get your hands dirty with the configuration files and also LUA scripting.

Complete IT infrastructure monitoring including servers, applications, database, cloud, and network devices.

• Ease of usage for administrators.
• Flexibility with monitoring and statistics collection.
• Latest version of tool comes integrated with Jaspersoft reporting solution, giving excellent reports.
• Dashboards are pretty good.

• Stability
• Alarm segregation

Two years.

WASP failed to start on time.

Yes, prior to version 8.5.

An eight out of 10.

No.

Initial setup was a straightforward and a comfortable operation.

Vendor plus in-house.

Not applicable.

Reasonable setup cost and licensing prices.