DX Unified Infrastructure Management Reviews

What's most valuable to us is the breadth of technologies for which it provides monitoring. We have a large catalogue and different types of systems and apps we need to monitor.

It's allowed us to get better coverage with our monitoring and to consolidate all monitoring into one solution.

It needs even correlation. We are looking to consolidate into UIM over time, but one of the biggest discrepancies is that UIM does not have even correlation amongst its features.

We've had no issues with deployment.

We have had very few issues even without anyone dedicated to managing it.

The scalability has been good. We take extreme advantage of polling and monitoring in multiple data centers as our footprint has gotten bigger. The only concern is with the database, but they have improved controlling data retention.

Technical support is OK. It varies depending on issues. Config support is good, but getting bugs fixed from support case through completion has sometimes been difficult.

The initial setup was straightforward.

We had done a comparison and narrowed it down to UIM. For the types of tech we wanted to support, it was a better fit.

It comes down to identifying what you need out of the system. Make sure it's good out of the box and try to align your software selection and the priorities of your business.

The most valuable features of the solution to us are the networking and server aspects. The architecture behind it is also valuable.

It's fairly new and we're all still learning it. We're in the process of migrating to UIM and phasing everything in.

It needs to be easier to implement because right now it requires consultants to help with that.

It has deployed without problems for us.

It is definitely stable. We worked with CA consultants to make sure of this.

So far it’s adapting to what we need. In the future, we hope it can keep up with us.

The technical support is very good. We work closely with a project manager from CA and most requests are done fairly quickly. Our dedicated project manager provides us with a weekly status check, troubleshooting, and responding to tickets.

We were migrating and had several products that were outdated and had poor support. Our overall objective was to have one solution. CA UIM was that solution.

CA consultants made it fairly easy on us, so the initial setup was straightforward.

You need initial support and know how to set it up correctly. You might also need a consultant's help initially.

• Monitoring the level of services
• Trend charts
• Management dashboards

This product has helped all my clients have a managed view of the data center and be proactive in preventing the most common problems.

Integration with other tools.

I've used UIM for five years.

No. There was not too much trouble during deployment. The solution is segregated into three layers: application, web portal, and database.

The stability is totally proportional to the defined architecture.

No issues but the architecture must be well designed.

Customer service is very good.

Technical support is fine.

No previous solution. CA Nimsoft meets all of mine and my customers needs.

It's a simple set-up however it depends on architectural planning for good performance.

I implement it for customers as an expert consultant.

The ROI is very quick. The information is extremely valuable for businesses.

I did not see the need to evaluate other solutions. To date I do not know of any product that has the intelligence and functionality when compared to Nimsoft.

Search for an expert to get the deployment right.

The UMP portal is easy to use and provides complete details of infrastructure monitoring, without needing to use IM. You can easily do a lot of monitoring configuration tasks.

There is nothing we can't monitor with this product and do so in a very easy and efficient manner.

Customer support is good, but sometimes needs bit of urgency from a CA engineer to look at the issue.

I have used it for six years.

I have not encountered any stability issues.

I have not encountered any scalability issues.

Technical support is 7/10.

I have never used another solution.

Initial setup is quite easy. Installation and configuration both are straightforward. I’ve never found any complexity with it.

Before choosing this product, I evaluated other options. Most of the other tools do not have this product’s most important features.

Go for it, as it’s quite stable and many organizations are moving towards it from their old product.

• The nimbus architecture
• Scalability
• Modular design
• Product coverage
• Ease of deployment

• Documentation
• Product releases
• Testing
• Transparency regarding bugs and closed support cases
• Honesty from the vendor on what is and what isn’t important from their portfolio of products

I've used it for five years.

It depends on the version.

The probes (basic components that can, amongst other things, monitor particular systems) can be buggy. More often than not new releases are to fix issues rather than add new functionality. The core components are fairly robust for the environments I have worked on. CA support are quick to act when issues arise however and the community has excellent contributors which can provide key insights into problems as well as identifying them before they arise.

I think the product is quite strong in this regard, but maybe not so much the underlying database. If the deployment is going to be extremely large than a clued up DBA is a must.

It's very good, they give us regular product updates. We also have calls with our account manager, and attend biannual conferences.

They are generally very good but occasionally I feel like I’m being purposefully stalled so that their SLAs aren’t breached. However, I can appreciate that all of the basics must be ticked off in case something basic was missed and so that a clear picture of the problem can be built up. There is always the opportunity to escalate to the account manager who returns with a swift and clear response.

No, but I have evaluated other solutions and deemed them unsuitable to switch to. Some solutions do, though, have novel ideas which could be more appealing to organisations with different needs.

This really depends on the environment in question, whether it is a single subnet on a Windows lenient group policy, security policy, short data retention periods, basic reporting to internal staff and a small amount of industry standard hardware/software is fairly easy to set up. Thousands of distributed, diverse servers and devices in a multi-tenant environment that needs years of data to be at the fingers tips of people with different access privileges across the world would not be so easy.

The sizing of the environment is very important, and the deployment needs to be carried out by someone with a bit of experience.

We implemented it in-house.

• ScienceLogic
• SolarWinds
• System Center
• Nagios

Get an expert to guide you through it. Don’t expect miracles, you get out what you put in, no solution is the holy grail. You should become a developer to really see the benefits of the product and get involved with the community to share your thoughts and ideas, CA listens to their customers feedback.

Almost all the features are interesting, but the most valuable ones are:

• Infrastructure monitoring (agent/agentless) covering networks, servers, databases, applications, virtual platforms, and a cloud environment
• Alarm management capabilities
• Hub queues configuration (SSL, post alarms and metrics, etc.)
• Powerful UMP portal (especially for dashboards and reporting)
• Extensible architecture

It has provided insight on almost all our information system components/layers using a single unified solution.

Product stability and performance, especially in Linux environments needs to be improved.

I've used it for six months, mainly through testing it in a big bank context with a clustered architect.

No issues encountered.

There were some issues in displaying metrics in a large environment.

No issues encountered.

Excellent.

We already used v7, but we upgraded to the latest version because of the new enhancement described in the product release notes.

It's a complex setup based on clustering and failover. We defined a primary and secondary NMS and hubs.

The implementation has been done through a third-party team including product experts (neither the vendor or an in-house team).

We did evaluate other products,

Through monitoring the environment of our customers. It is working well.

It delivers our customers many metrics, so they may make decisions.

It is easy to implement.

Some parts of the services view. The UIM has no features through goods and services yet. 

It is stable. We have some short downtimes, but CA helped us get back up again.

Scalability is good, but it could be working better.

Technical support replies to my questions very quickly (same day).

We used Spectrum. We switched because UIM has new features or other features  which are much better than Spectrum.

I did the initial setup. It was simple.

I did receive some help from CA implementing some features.

When we switched from Spectrum, we were only debating between CA products because we are a CA partner.

I would recommend the solution.

The dashboarding is pretty extensive and is easy to use. We're just getting into it, and we want to get more data in and make it even better.

UIM has not changed our organization too much, but previously we had no insight as to what our servers were doing, so it has helped getting it all in one spot.

Right now it’s doing well and I can’t think of much in the way of improvements, but some newer data monitoring multi-values would be nice.

We've had no issues with deployment.

It’s stable, but we had issues in the implementation. Otherwise, it stays up, so that’s good.

It’s very scalable.

They have been great so far. We have had issues, but they call and are responsive. They've been great.

We got the data center first and UIM came with it. We did some research and decided to go with this one because it can handle multiple vendors.

The initial setup was frustrating. They did a a couple of custom upgrades for us, but that pushed our timeline back two months.