Dynatrace Reviews

Monitoring our web server uptime and the performance of our web applications. We also use it to monitor our database performance.

Real-time alerts allow us to address issues as they happen. Tracing issues down to the specific application and the specific method reduces troubleshooting time.

Real-time alerts and being able to trace issues down the call stack. This has helped us to react quickly to issues and reduced our debug time due to knowing where to start looking for the issue.

It could be organized better in the dashboard. Ease of use could be improved because it can be hard to determine how you made it to the screen you are on and how to get back to it later.

This solution is primarily used for performance analysis and problem-solving.

Dynatrace helps us to improve overall performance and allows us to detect the root cause of an outbreak on our systems.

The most valuable feature is the indication of root cause at the moment there is a failure in our system.

The configuration of this solution is quite complex.

Our primary use case is to helps solve Java bugs.

This solution has helped us to improve application performance and reduce issue-impact with faster resolutions.

The most valuable features are Root cause analysis and User session replay.

Two things that can be improved are the licensing and the Business dashboard.

Customers want to monitor .NET applications and real user monitoring on online banking applications for desktop and mobile.

Dynatrace shows the customer path, common errors on desktop and mobile, and allows us to achieve faster page loads.

PurePath does deep dive analysis, has dashboards, and provides real user experience monitoring. It has allowed us to do analysis which was never possible before.

• Provide much better alignment between AppMon and Dynatrace. 
• Add support for Ruby.
• Make sure older frameworks, like PHP 5.3, are supported.

We use AppMon and synthetic, especially synthetic for monitoring the users and user experiences, and finding the JavaScript errors. Our working flow is mainly single page application. Therefore, it does help to improve the speed and performance of pages. I am excited about the session replay feature.

We will actually be integrating with Mouseflow, which does the same thing. It is not a big deal to integrate and disintegrate it. If session replay does what Mouseflow is doing, then it is probably our best bet.

It gives more visibility into all the coding (the black screen). It gives a nice screen. You can see ups and downs. You can see where the traffic is getting impacted, more on the convergence side. 

It is a platform that is very well-suited for marketers, but also for technology people. That is the key: the dashboard.

We are waiting on the new features to see how they perform.

So far, it seems good. We are not seeing issues. We are happy with it, and we have in-house based Dynatrace. Now, we are moving to the SaaS-based. We cannot comment much on the SaaS yet, because it is moving, and we are not there yet.

In the context of adding monitoring to all your instances, we have scaled up, because it is a cloud-based solution. It just scales on its own. 

What you need scalability for is around the ease of adding a new platform or new servers to the platform, and that is pretty fast.

I have not spent much time with the technical support. I am an enterprise architect, so the time spent from the technical side is more the DevOps team, and so not much me.

We did use siloed monitoring tools. We used AppDynamics. Our challenges using siloed monitoring revolved around integration. You needed more manpower to manage things. Now, it is just a few clicks, and it scales up. That is the difference.

We switched to Dynatrace based on feedback from the business and the technical team. It was the usability, and how you transform data into a more meaningful presentation or graphical interface.

I was involved with the new setup process. We have Adobe Stack, so we are doing Adobe Stack.

It is pretty straightforward. You just go to the install Dynatrace UI. It gives you the command. You just need to run the command. It is pretty straightforward.

It is so easy. You would probably need technical support if you ran into issues, but it is pretty easy. The agent talks to the cloud solution right away.

I am not sure about the cost, because I was not involved in the initial implementation.

No.

If I had a solution which could provide real answers, not just data, the immediate benefit for my team would be turnaround and evaluation time. If you could transform these into a language that management understands, that would be the key.

The role of AI when it comes to IT's ability to scale in the cloud and manage performance problems plays a big role. There are various platforms, offerings, services, and applications, which integrate with so many things. You will not need to spend time hooking this to that. The AI will figure it out, which is pretty cool.

Most important criteria when selecting a vendor: 

• How much you really need to know about it. E.g., how easy is it to know about the product capabilities.
• Cost. Everybody thinks about cost.
• From a technology standpoint, the product should not ask you to build using manpower to set up your own infrastructure.

We developed an application problem. We have had some issues that we can not bind. A lot of people recommended to us using an APM solution. By chance, one of them worked for us.

Now, it has been three years. Fortunately, it helps us to diagnose problem more quickly.

We spend less time investing in problems. We can spend more time on developing new projects. 

We use PurePath to see exactly what the user observed from the web browser to the end of the request to the dialog box. Every step of what they do is very useful for us to diagnose a problem.

The missing feature that we really need to have is session playback, because customers say, "Oh, it didn't work! I have the error page," but it is very difficult to point to exactly what they do. That is why with session playback it will show us exactly where the customer pointed, clicked, or went. This makes it easy for us to see, "Okay, you went there," because before we used the view. Right now, we do not have a user-action type in the reality to follow page to page. Now, with the new future that Dynatrace is releasing, it is exactly what I wanted.

Also, I would like a tool that can give me a one page view of all the problems and issues.

It is stable. I can see it is stable because we do not have any issues with the project that we use it for everyday. We have a lot of people dedicated to using it.

It is easy to scale because every tool that we integrate with the solution we can do so easily. 

I do not deal directly with the support team of Dynatrace. We always have special work to do when we deal with them.

From everything that I have heard about the support team, I would say they provide very good support.

We did not have an APM solution before Dynatrace. Dynatrace was our first APM solution.

We do not use siloed monitoring tools.

It was difficult to initially use the solution, how to use it and where to navigate. After that, they said, "We should some course training for people." 

After people were trained, it is easy. The first time, however, was very difficult for us, not knowing how to get started.

I would recommend Dynatrace. It is amazing.

We use it for synthetic monitoring, as well as app monitoring.

It is performing well. It gives us all the things that we are looking for from application monitoring. From an operations point of view, we do not have visibility from the core level, therefore it helps get to the correct root cause of problems fairly quickly.

It provides the whole perspective in a single place when trying to guide the right people to go to the right solution at any given point in time. That is the biggest benefit.

The core level view, but also it all depends upon the instrumentation. The more instrumentation, the better the view gets. 

At the same time, a feature that I am really looking forward to is the OneAgent and the benefits that it will offer. Otherwise, it is pretty solid.

Definitely something to be improved is that OneAgent runs as a route, and not all applications want to run as route. Part of the problem is different technology companies will have various rules, regulations, and policies around what can run as a route. Thus, OneAgent running as a route is a security threat as far as some companies go. Especially in the payment industry, nobody wants to run as a route. Therefore, if they can avoid that and provide something as a non-route solution, that would be excellent.

There are still a lot of unknowns and a lot ahead. We also have a lot of competitors trying to actually sell in many different ways, and every company has a unique pitch when they are trying to sell their product. Good and healthy competition is the way to go, because I would still like to see more benefits from Dynatrace.

Stability is pretty good. I would definitely rate it around an eight or nine out of 10 stability-wise. It is the accuracy of the platform that really matters.

The scalability is good. I work in an environment in a complex ecosystem. It is a big piece of environment, and our hosts were able to handle it without any sort of issues that I know of. However, there could be some other unknown issues that go beyond me.

My technical team probably might have contacted the technical support for installations, setups, and so on. Personally, I have not ever contacted them.

We did use quite a bit of monitoring tools. It goes back to some other products, external products, offering their own way of monitoring. However, it is changing everywhere, the digital transformation, and not all companies are able to cope with the change. The important key thing is how well you will perform in the microservices framework.

We did use plenty of tools, a combination of many different things, not just one thing. You trust so many different products, and you cannot have good integration of all them, because none of them work together. 

Dynatrace solves the integration problem, because it is developed by one single company with a good framework behind the scenes. It is laid out with all the products that it supports in a nice, tightly integrated manner. That is why we went with them.

In the digital transformation that we are having right now, AI plays a key role. It is hard for a human being to think about all the aspects. When you have a proper AI, that is built by good engineers and a lot of resource go behind it, so I trust the AI will help. At the same time, I am also equally worried that it will make people dumb, where people who used to do things the hard way, now they get use this AI product, then slowly stop using their brains. So, we are also thinking about this.

If I had just one solution that could provide real answers, not just data, the immediate benefit would be quality and getting right into the problem. Time savings is important as there is the brand reputation on operations. So, the quicker you solve problems, the happier customers will be. 

Most important criteria when selecting a vendor: Our focus is quality and speed of delivery, going through the microservice and that sort of framework. We are looking for a solution that can give insights into both the dev and the ops side. We are looking for features for changing the environment. An APM solution that can provide good balance between dev and ops is what we are looking for.

My primary use case, as a partner, is to help my clients find out what's happening in their environments, what the problems are, where the need is for help, for investment in people, in technology; and how can they reduce the gap between the problems and fixing the solution on time.

I think it's doing a really good job.

Because it is a good product, our customers are happy. We can help them faster than before. We can do more business with them, and we can have them develop better businesses for themselves.

AI, driving problem identification.

I would like to have something more along the lines of the old DC RUM, because we have lot of clients with old technologies, legacy technology, and we really want to integrate it with Dynatrace so that they can use just one single product. So, better integration with legacy products.

Stability is really good. I have never experienced any downtime.

Scalability is excellent.

I have used technical support many times, but it's more an issue of the learning path, it's more being acquainted with the product, features, new features.

It's always the right person, always the right answer, and they always want to help, even connecting in GoToMeeting sessions, even phone calls. Always.

Our clients use lots of solutions, Solar Winds, DMC.

Before, with AppMon, it was so complex, but you got used to it. Now, with Dynatrace, it's a breeze.

When it comes to the role of AI and IT's ability to scale into the cloud and manage performance problems, I think AI is really important. Before, you needed some really expert people to do this job. Some customers have that kind of personnel, but some customers don't and they worry about hiring somebody, training them and then, maybe, that person will leave later and they will lose all that knowledge. Now, as it is automatic, as it is driven by AI, it's easier, it's better.

While I have not personally used siloed monitoring tools, our clients do a lot. They have a lot of trouble as a result, blind spots are common. Also, lack of knowledge, and integrating all those tools into a single one. Sometimes, they are mad, or not very happy, with investment of so much money into so many tools, and very high maintenance.

If you had just one solution that could provide real answers telling you what you need to do and not just the data surrounding it, the immediate benefits of that would be simple implementation, simple management, low cost maintenance, and faster adoption.

When it comes to selecting a vendor, a lot of people use the industry reviews as a reference. But, in practice, customers want a product that is proven, that is easy to manage, that has low cost maintenance, and that they can use in as many scenarios as possible. One solution to rule them all.

I never give anything a 10 out of 10 rating, but I would easily give this an eight given its integration, the stability. Dynatrace is always on the edge of new technologies. You are never left behind. Everything that is new is almost instantly covered in Dynatrace so, we like that.

Just try it. If you try it for one day, it's enough to understand the scope, the really big scope of Dynatrace.