Dynatrace Reviews

We use it as an Application Performance Monitoring solution for customer applications we support. For other customers, we implement it on their applications, onsite or in the cloud.

Most important use cases for us:

• Trouble-shooting when something goes wrong - slowness, unavailability of any kind, errors.
• Integration within the CI/CD pipeline helps avoid problems in production by detecting application faults upfront.
• Dashboards for business and management display user satisfaction based on real measures like Visually Complete.

For our own organization, we manage to support a large application with a lot of users with only a few people (DevOps team). The insights we get via Dynatrace make sure that we can act quickly on incidents, or often even prevent them from happening at all. This way, we avoid "war-room" scenarios and focus on the things that matter.

UEM (RUM): User Experience Management (real user monitoring) puts you in the "user's seat" and gives you insight into how they experience the application. Often, this gives a totally different view than just watching the backend calls.

24/7, all transactions: The fact that every transaction is captured gives us the possibility of acting on every exception. But it also shows us what happens when everything works well, so we can compare it with the moment something goes wrong.

UEM/RUM works great for web clients and Android and IOS apps, but for other rich clients it's a lot more challenging.

The new Dynatrace solution lacks test-automation integration inside the CI pipeline. I hope that will arrive soon.

All the capabilities to create dashboards and business transactions has eliminated the gap between the technical stuff and business correlation.

Reduced the impact to critical operation systems. Identified any major impact before getting into production. No down-time after using Dynatrace as APM for PRD.

Solid PRD deployments.

For about 2 years.

No issues.

No issues so far.

Working with an infrastructure team that has given me VM and is not dedicated has delayed the performance of the tool.

Getting better, still working to tune to their eyes.

Excellent, a correct answer every time. Prompt support.

PurePath is the innovation which makes Dynatrace unique.

We used to work on two kinds of projects: banking and insurance. The second had a lot of performance issues, then came Dynatrace which has solved the problems, and our clients felt the difference.

They could facilitate the installation of the agent on server applications for other languages, such as C++.

I've used it for two years.

We had some issues. Our environment is divides into three parts:

1. Presentation with .Net
2. Business with Java
3. Intermediate with C++

Until now, we don't have correlation between the three parts, because we haven't succeeded in monitoring the intermediate part.

No issues encountered with stability.

No issues encountered with scalability.

Customer service is good.

Technical Support is very good.

We used a different solution and switched because Dynatrace was easy to implement.

It was straightforward while implementing Java and .net, but complex in the case of C++.

We implemented it through a vendor team, and their level of expertise was good.

Executing performance testing and supervising the application response with Dynatrace, then collaborate with developers to solve issues.

We also looked at Wily Introscope.

• The easy upgrade; the manual is so clear and understandable, it is like a walk in the park
• Web based dashboards to provide role dependent performance metrics
• Analysis engine improves the process of measurements so the end user is not bothered with the time consuming PurePaths calculations. The transaction flow doesn't have to wait anymore to be displayed instantly
• Angular measurements can be tracked and traced from the front-end to better measure its latency
• Easy deployment of mobile apps track and tracing by showing graphical run books of what to do

Not yet.

Presenting the virtualisation technology. dynaTrace can be feed by VMware metrics, via de Vimservice or via the Vhost, it can pick up performance metrics like disk usage etc. In my opinion I like to get a visualisation of all the relations between the virtualisation layer and its SAN storage. It is really spaghetti, something the Ruxit tools helps to make it transparent. Why is this a benefit? Because VM's can move from one physical machine to another, automatically. This can disrupt end user experience/availability. It can also helps a lot to understand the relation between the end user and the misty back end components like virtualisation and storage, to close the gap between the usual understanding of applications, web servers, databases and virtualisation.

Also the Tibco diagnosing should be improved. Most of the Tibco monitoring tooling fall behind on the matter of track and tracing individual messages on the ESB bus (Tibco Spotfire  can do the trick, but is not chain aware) . You can't see the latency of individual messages on the bus in relation to resource consumption on the ESB bus.

The sequence diagram should be improved from the SOA point of view. Please show the latency of each individual Tibco service and map it on the Sequence Diagram, in real-time.

1 week

No, it is like a walk in the park.

No.

No.

dynaTrace supported us by sending a well-skilled consultant to do the upgrade. After the upgrade this consultant answered all kinds of questions.

The primary use case of Dynatrace is root cause analysis. Dynatrace is used for finding issues if an application is having trouble. 

I'm an integrator, so we have deployed it for customers both on-premise as well as on the cloud. 

A feature that's one of the highlights of Dynatrace is the AI. The second most valuable feature is OneAgent. Between infrastructures, applications, operating systems, you can deploy with just a single agent and can practically install and forget about it. 

Dynatrace could be improved by having a fully functional applications and infrastructure monitoring feature. Their existing stack, which is SNMP-based, does not have full infrastructure monitoring, whereas if we compare it with other solutions like New Relic or Datadog, they have moved into infrastructure monitoring. 

The second improvement I would suggest is in regards to the cost. So far, Dynatrace is the most expensive APM that we sell, even compared to New Relic. I think they can improve a little bit in terms of the license pricing. 

We have been running Dynatrace for three years now. 

This solution is stable. 

This solution is scalable. 

The tech support is great. Besides calls, they also have an online presence where we can chat directly to them. If I'm not mistaken, this may be for premier customers, since their support is layered. 

For the other support mechanism, which is for regular customers, they can submit questions into a portal. I think the response time is between four to six hours. They could improve the response time because the premier customers have a fifteen-minute to one-hour response time. 

Dynatrace is quite easy to install. For an SaaS deployment, the customer can practically use it within the same day. If it's on-premise, I think it takes around three days, depending on the complexity. 

We have five customers using Dynatrace and the team size for deployment depends on the complexity. We have one customer with a big project, which was big in scope as well, so we can have as many as six to seven people for deployment. It ranges, so if a customer has a hundred servers—in terms of the time and resources required for the deployment, from start to finish—I think it could be done within a month by two people. It depends on the complexity. 

We implement this solution for customers. 

Dynatrace is the most expensive APM that we sell, compared to competitors' products. The license pricing could be improved. My customers pay for licensing yearly. 

I rate Dynatrace a nine out of ten. I would definitely recommend Dynatrace, especially if the customer has a big budget. An enterprise company should purchase Dynatrace, even when compared to other APM solutions like New Relic. 

Our major use case for Dynatrace is end-to-end performance monitoring and other types of monitoring for business transactions, commerce transactions, websites, and so on. We have about five to twenty users, though their usage depends on a few different factors. Some users make intense use of Dynatrace while others use it on a less frequent basis.

I use the managed version of Dynatrace, which means that it is deployed like a cloud solution but our data is stored on-premises.

Dynatrace monitoring is highly automated, enabling us to focus on more interesting things than having to maintain and configure everything all the time. 

Dynatrace is heavily automated which is a big advantage. You don't have to configure a lot, it installs and it runs straight away. There's direct return on investment and you can focus on more interesting stuff than always have to configure and change the configurations. Issues or problems in detection is also fully automated, which is great.

I think they're working on even more integration from external third-party input, but that is ongoing. So the faster it's there the better. Clock monitoring is one of these areas where improvements can be made.

Another thing is that, although the cost for Dynatrace has great return on investment, it could be cheaper. 

I have been using Dynatrace for almost two years now.

I think it's a stable solution.

Dynatrace is very scalable. With our recent experience in terms of scaling, I believe the limit goes up to 100,000 agents in total that can be deployed. 

Support is great. You can go by email and things, but also by chat. There's a chat functionality inside of the product, where you can open tickets for support problems and things like that.

Today, for me, Dynatrace is a winner over IBM ITCAM. For ITCAM, within IBM, I don't believe that they make a lot of investments anymore in that area as they're focusing on other areas. They're going with Cloud Paks now. Cloud Paks for this and Cloud Paks for that. So the Tivoli brand within IBM is in a censored mode, I would call it. It was a really good product years ago, but today it's not up to date anymore.

Setup is super easy. The SaaS version is, of course, the easiest to deploy. You don't have to do anything except install the agents. And that's quite simple, you just go to a webpage, you download and you click and it automatically connects. And it does everything for you.

If you go for the managed version, then you have to first see about hardware, by doing your homework for hardware requirements and things like that. But even then, it's quite straightforward.

You can easily implement Dynatrace by yourself. For us, it took about half a day to a day to do the whole installation and set it all up.

Because Dynatrace is so heavily automated, there is very little that you have to do to install and maintain it. With this fact, there's a lot of return on investment because we can now focus on more interesting activities rather than having to constantly change configurations.

There is a license cost, which is obviously more expensive than an open-source solution, but for the return on investment from what you get from it, it's a great investment. Of course, it could always be cheaper.

I will continue using Dynatrace and I can confidently recommend it to others.

I would rate Dynatrace a nine out of ten.

We use it to discover the root cause of any problem. We are using the latest version.

Its monitoring and key purpose capabilities are the most valuable. It provides the root cause of problems and helps peers join the war room.

Dashboards and monitoring capabilities can be improved for monitoring applications in Azure. In Azure, it would be cool to be able to monitor network consumption as well as flow communication.

I have been using this solution for three months.

It has excellent stability.

It has excellent scalability. We have more than 2,000 users.

Their technical support is excellent.

We also use other solutions, such as Datadog, Zabbix. Dynatrace is better than other solutions. It is a very powerful technology and has better integration.

The initial setup was very easy for us. The installation and configuration of the application and the dashboard took around 31 hours. 

We implemented it on our own. We have five people for its maintenance.

We have a three-year contract. We have 30 licenses for the full stack and 3 licenses for the DEM unit.

I would recommend this solution to others. We plan to keep using it. 

I would rate Dynatrace a ten out of ten. It is perfect.