Dynatrace Reviews

We are using Dynatrace to monitor our core application of the bank system. It is used especially in technical metrics monitoring.

Dynatrace improved the resolution of problems by making it easier to find root causes and easier to predict bad system behaviour.

The web dashboards are quite useful, good looking, and easy to use.

• The product could be faster and lighter, especially the rich client which uses many resources. 
• Graphically, it is not good.

Enables fast deployment of application and host monitoring of our estate with minimal user intervention and hosting costs for the tool.

Currently, we are still in the proof of concept stage, but it has massively addressed time to deployment issues. The integration into ServiceNow has provided key data for populating our CMDB to include service mapping.

The ease of deployment via OneAgent, which then finds what is installed on the server, is fantastic. In addition, Dynatrace provides probable root cause for any issues which assists our support team to quickly address issues identified by Dynatrace.

The plugin architecture is not very flexible, which makes it difficult to add the custom monitoring not available through Dynatrace, specifically around file monitoring.

The proof of concept has been so far successful.

Support from Dynatrace is excellent. They are always on hand for any queries, demos, and/or issues.

We used Dyntrace AppMon. Though it provided a lot of useful information, it was very difficult to deploy, which is why we are looking at Dynatrace.

The initial setup was very straightforward, as it is a SaaS solution.

Dynatrace SaaS was setup by Dynatrace, however deployment of OneAgent was in-house and very straightforward.

Not applicable.

The setup costs for Dynatrace are low, however licensing costs are high.

We also evaluated AppDynamics.

Details of EUM: It helps the entire team, including our management, our application owners, and DB owners.

Adds value to application owners, DB owners, and provides visibility on how end users utilize browsers and where they are originate from.

The most valuable features are end user visibility, Smartscape, and the entire visibility of our data center, including SQL queries.

Cloud monitoring and reporting need improvement, as well as how to manipulate data and export it to share with business executives.

We wanted to buy a tool which would take care of monitoring our application performance. That's the primary reason we went for this product. 

We've been using it for the past two months and so far we've been very good with using the tool. It's been very helpful for us.

We have moved up to the next level, and once we move on to the cloud I think it's going to be more complex to monitor. That's where Dynatrace is going to help us, with identifying problems.

The benefit is that it keeps track of the application. The better the application is going to perform, the better the users are going to do their jobs. When we work with the customers it's going to be really helpful.

Overall it's helped our business in time savings. When everything happens on time you move on to the next job or activity, where you focus on things you really need to focus on.

I like the drill-down feature, that it can drill down to the code level to point to where the problems are. It's also helpful for the developers to identify what exactly happens, rather than the operation team having to do so. It works well for the developers to fix issues, so that way it's very good.

There are certain features which were introduced today here at the Perform 2018 conference, like the playback. I was very much impressed with that. It's going to help us a lot. That was something I was looking for and that's what they did. The new features that were launched today were the ones that we were expecting, and we're quite happy with that.

I can't think of any limitations at the moment. It's too early for me to comment, it's only been two months.

It's too early to comment on stability. It's been only two months so I'll have to wait on this.

I think scaling is going to be pretty easy. We're not up to that, so once we are in a position to think about the scalability we will take a look at it.

The technical support team is really good. We do have guardian services, the dedicated resource who works with us. We always reach out to him. The online chats have been effective. The webpages, the university where we can go and have a look at solutions and the like, have been very helpful so far. The technical team has been very good with support.

We have not used any tools before this one, not siloed or otherwise.

We went to a consultant to tell us which is the best product on the market. We read some reviews and we came up with Dynatrace, that it would be the apt product, based on feedback and information from the other resources. That's why we zeroed in on Dynatrace.

I was not involved from the first phase. I got involved only in the middle of the project, so I really can't comment on this. But from when I got involved, I think it has been pretty good. I would have to ask colleagues who did the other parts to check how they were.

AppDynamics. I think it's easier to work with Dynatrace, right from the installation, and I thought Dynatrace was better than AppDynamics working with SAP.

When it comes to the nature of digital complexity I think the role of AI, when it comes to IT's ability to stay natural and manage performance, is very important. The AI of Dynatrace is really excellent. It would be very difficult without Dynatrace AI, so I think it's very important.

I would definitely say go with Dynatrace. I also like Dynatrace because of their integration with other products like ServiceNow. It's very good. And again, working with SAP HANA it's very good so. So, overall I recommend Dynatrace.

We primarily use Dynatrace to monitor our job applications for our eCommerce platform. Generally, we are using it to diagnose user performance and our systems performance, especially for back-end functions. 

From a diagnosing standpoint, it has been a game changer. Before, we did not have monitoring, so anytime there was an issue, it was just guess and check. You would try something, and hope it fixed it. If it did not, then we tried something else, and did it fix it? No. Then, we would be up on phone calls at eight o'clock in the morning on a Sunday trying to figure out what went wrong with our last appointment. Now, within fifteen minutes (most of the time), we can diagnose or at least know where to look, after a problem has surfaced. 

It is nice to be able to deep dive and pull historical data. Sometimes, especially with our databases and stuff, we could not look at historical information for applications or issues that we have had in the middle of the night, for instance. Since putting Dynatrace in, we have been able to diagnose some of those issues in aftertime, not so much in real-time because we did not catch them. Therefore, it has been a big help to us being able to go back and check on things that happened in the past, so they do not happen again. 

Some of the complexities, especially with dashboarding, could be improved. While I know what I am doing, I am trying to get the developers to create dashboards and they just will not do it. They will just ask me, "Hey, can you make this for me?" It is like, "I can show you guys how to do it," and they respond, "Nah, I don't want to learn that."

With the newer products, they have improved them. However, the dashboarding process and creating measures and metrics, it needs to be made a little bit easier and more simplified. 

I do not know that I had any issues with stability. Generally, if there have been any issues with stability, it has been something on the server side, not really with the application itself. I do not think we have ever had Dynatrace crash. 

We are still pretty small in this. It is largely just our eCommerce platform that we are using it on right now. We have always been constrained by licensing on that anyway. Hybris does not let you scale too much unless you want to pay a lot of money, so we have not had too much issue with scaling at all, largely because we have not been scaling it. 

We have not really branched out too much into the cloud. We are just getting our toes wet, so I do not know that I have a really strong opinion on the role of AI when it comes to the IT's ability to scale in the cloud and manage performance problems. I expect that it will, as we grow, and it will continue to become more important. However, at this time, we are just not there. 

I have opened a couple tickets with technical support. I can't recall any of them off the top of my head, but I do not recall there being issues with them. They got back to me pretty promptly, and I was able to get a solution for them. Then, not for frontline things, but we purchased some coaching sessions and utilized those, which were very useful. 

We were not really using anything beforehand.

I was the sole person who set it up. There was complexity to AppMon and getting everything set, but more specifically getting the dashboard setup. It was reasonably complex. Some of the stuff was not super intuitive to me. Maybe I was approaching it from the wrong way, but I definitely had trouble. I especially struggled in the first couple of months trying to get everything set up the way we wanted it. 

We attempted to use New Relic, but the biggest issue was implementation. People before us tried to implement it, and it was never fully setup properly. Therefore, when I took over, we just decided to move to Dynatrace and canned the whole New Relic project.

Go with the new Dynatrace solution with it stats solution. Just the way it is implemented, they have made it a lot more user-friendly. Sometimes with AppMon, it is not so user-friendly. Otherwise, if you are choose AppMon, be prepared to sink a fair amount of time into it, because it is not something you learn overnight. 

Most important criteria when selecting a vendor: We were looking for something that could really help us deep-dive. That was the principal criteria. There were a lot of solutions, such as New Relic that we kind of looked at, but a lot of that was just surface-level. It was not giving us the full methods and full path of exactly what is going on, and that was what we were really looking for. 

Primarily, we use it for monitoring our end user performance experience, as well as diagnosing root cause analysis for one of our core applications. 

It is performing quite well. We are able to see globally our end user response time tracing down to the user ID. If there is an issue, we are able to diagnose it very quickly. This is the key to diagnosing quickly the root cause, then fixing it. 

In the past, we would go into war rooms and contact each vendor fighting over what the issue was, as each vendor would blame the other vendor: infrastructure would blame middleware, middleware would blame server, and so on. Therefore, the issues were not visible. 

The app shows you where the problem is, so you can go to the correct person. While there was initial resistance, now they has accepted the tool because they actually see the data is correct (tangible proof).

There are two components. One is the DC RUM, which provides me with the visibility for end-user experience down to user ID. This is one of the key features that we use it for. AppMon gives me the key feature, PurePath, which gives me access to basically the root cause of my issue, JWC. Thus, PurePath for AppMon and DC RUM provides end user experience monitoring. 

Dynatrace has a bit of a AI component in one agent. Prior to that, using AppMon, the user needed to be quite skillful to understand where to troubleshoot and what was the root cause. With the add-on of AI, at least upfront it tells you it analyzed all the logs, and it actually gives you a first level analysis instead of having you spending a lot of time trying to understanding the logs. AI is very useful, especially in the modern age to just speed up your diagnosis for finding the trouble/issues. 

The mobile app provided by Dynatrace could be improved, especially the DCR mobile app because it does not have some of the basic functions, like push notifications or even customized reports. It is very basic. I can't use it. I have to use the full app version. Whereas if you have a good mobile app, it actually gives you all of the notifications and you can drill down, which would help.

Stability is not an issue.

I have only used it for two applications, so I have not really scaled up. I do not use the cloud version, so I do not have that experienced. So far, in my environment, it works fine and has low overhead against my applications. So, that is the key thing. 

Technical support normally goes through our partner. The partner will then contact Dynatrace if they have an issue who will then come in with our partner and consult. When Dynatrace has come in, I have felt they have been knowledgeable.

We were all siloed. The challenge associated with siloed monitoring tools is it only gives you one perspective. It is a web server log, so you need a lot of human intervention to piece things together to find a root cause.

The key driving force towards Dynatrace was we were doing application transformation, so we were running the application and we had performance issues. We immediately needed help troubleshooting. For this case, we actually moved Dynatrace straight into production and it was able to detect the core issues, then we were able to resolve them very fast. Thus, this was the immediate selling point for Dynatrace and we procured it. 

We deployed it quite fast. Managing to install AppMon was quite straightforward, but for the DC RUM, building the reports is a bit complex. It needs a lot of training and a partner to actually help out.

A Dynatrace partner will always be willing to give you a trial. Go through the trial to see if there is a benefit for your company. Just try it out, implement it into production, and you will see the benefit.

Not really.

It was delivered when we wanted it and has performed exceptionally well. However, we have had to resolve a lot of things and had a lot of issues with the tool.

If I had just one solution that could provide real answers, not just data, the immediate benefit would be time saved (streamlined) instead of analyzing so many different tools.

Most important criteria when selecting a vendor: You need a good business partner to work with and help you implement the solution, thus it is the implementation and the support. These are the key things that I would look at in a vendor.

• Application monitoring
• End user experience
• Cloud Migration

It has helped us deliver better solutions to our end customers, and helps them in their digital transformation journey.

Monitoring: This helps us in making sure the end user gets an excellent experience with the applications that they use.

Nothing in particular. They could spend more time and effort in creating brand awareness.