Dynatrace Reviews

We’re primarily using Dynatrace for user-experience monitoring, for our Autodesk e-store as well as our Autodesk subscription management. 

The performance is really good. It’s really helping us to catch problems and find out where the root cause is.

The main time to resolve issues is coming down with Dynatrace. 

Previously, it used to take time to find out what was the exact reason, why this user is failing, what is the user's complaints. Now we can see proactively, this is the component that is failing, and we are going to fix it. The time to the solution has improved.

Regarding AI and managing performance problem in the cloud, it’s very important. We have a lot of monitoring tools. We believe that with the new Dynatrace AI, the alerts will be reduced. It’s only binding to one alert where the exact, root cause of the issue is, instead of giving a thousand alerts, spamming them with all the email alerts and services. Just one alert that says: this is the problem, this is the root cause of all these things.

The real user-experience monitoring is very helpful. We can see what real users are seeing, what JavaScript errors, what pages are very slow for them. As well, it helps to correlate the front-end users to the back-end application components, and the corresponding Method which is failing, as well. We are able to go to the correct spot and fix the issue.

The real-user replay that they demoed here at the Performance 2018 conference, it would be really good if we can get that. And the other is the self-healing; it’s currently not there. We have to forward the events to some outsourced remediation solution and then they work on the event. If they also provided the self-healing option, that would be really good.

So far we haven’t had any issues with the Dynatrace infrastructure itself. We have been using Dynatrace AppMon for the last two and a half years. We’re migrating to Dynatrace now, we have started a PoC, with the new AI etc., to experiment with it.

We haven’t touched scalability for the new Dynatrace yet.

We have called the technical support and most of the calls are returned quickly. Some of them will be a real technical problem and then they have to reach their engineering side; the support is not able to help. Those were the cases where support got delayed.

We had both experiences, unreasonably long for most of the cases, and some were reasonably long delays.

Previously we were using a third party e-store. When Autodesk wanted us to have a custom e-store, built and managed by our Autodesk development team, we wanted to have real user-experience monitoring on all the applications, performance and everything.

It took a lot of time with the initial deployment, of the old solution, the AppMon. With this one we have to check it out. We are doing a PoC. The deployment is going to be smooth and it’s going to be quick, that’s what I hear, here at the Performance 2018 conference. I have yet to implement the install to see that.

We did a PoC with New Relic. New Relic did not capture any events because of the front-end framework that we used at that time was Angular, and New Relic did not support it. We tried AppDynamics and that also did not support it. Then, finally, we went with Dynatrace.

We have used siloed monitoring solutions in the past and there were a lot of events, it was not good. We’re trying to consolidate everything into one. We’re working on tool consolidation. That’s one of the primary plans for our roadmap, for IT.

If we have a solution that provides not just data but real answers about where the problems are, how to fix them, the immediate benefit for our team would be time. We would have time to work on other development efforts, innovation things. It would save a lot of resources as well. That would be the main benefit of it. We’re spending a lot of time to get the answers. With one solution like that, it would be giving us the answers.

What we appreciate most in a vendor is their being more responsive and attending to customer problems; more customer-focused.

I would rate Dynatrace a seven out of 10, because of the issues I mentioned before with technical support.

I would definitely recommend Dynatrace, the new one, with all the new features that are being launched. I think these are not available in other monitoring tools. This is the best one. I would definitely recommend Dynatrace.

I am from a monitoring team, and we had a PCF environment that we were building. We needed a tool to monitor a PCF environment. We were looking at a couple of tools, and we found Dynatrace is a robust tool which provides pretty good monitoring for a PCF environment. That is when we chose Dynatrace.

It will definitely be a benefit. We are using other tools to monitor other environments, and we have to switch between different tools when we have to do RUM, do synthetic monitoring, or do competent monitoring. It is really painful.

This is where I find Dynatrace pretty good, because it has everything in one tool, and you can monitor from infrastructure to synthetic monitoring, RUM, then performance data, etc.

That is the way to go, when you do not have to waste time between setting up the tools and seeing the metrics. That is what all matters. We can save time and still get the work done.

We are just setting up the environment, so I have not done so much with Dynatrace. The thing that I like with Dynatrace is it goes to every part of the containers, and it brings up all the data and all the problems. The way it shows a problem on the dashboard is pretty good.

We finished our PoC. We have deployed our dev environment, test environment, and now we are still setting up our production environment. The reviews that we got from the PCF team, they are pretty much happy with it.

I need more experience, because I have not used the tool. As far as I know about the tool, it covers so much. Once I am more familiar with the tool, then I will have more understanding of what I am missing here. Right now, I need more experience.

We are still setting up the environment. While I was deploying it, it was pretty quick. Therefore, I did not have any complaints. I am pretty good with what I have worked with of the tools, and how much time it takes for the deployment. So, I am pretty happy with it

We had some proxy-related issues in the beginning, but it looks like it was a mix up between our environment and their environment. Maybe it was a lack of knowledge. However, so far, it has been good. 

Technical support was pretty good. They jumped on the call, and we spent some time with them in India, and issues were resolved pretty quickly. 

We did not use any tools before this product.

It was pretty straightforward and quick. I was amazed by it. I deployed it in six servers in 40 minutes, and that is pretty good.

We needed some monitoring for PCF. Therefore, we did a PoC with a couple of other tools along with Dynatrace. That is when we found that Dynatrace was the tool that we should be using for PCF.

Most important criteria when selecting a vendor: 

1. The capability that tool is providing. That is the most important thing, because if the tool is not providing what we need, we do not need the tool. 
2. The pricing. It should fit into our budget, because if the tool is providing everything and we don't have money to spend on it, that won't work.
3. The support. If we are not getting the support from the vendor, then it is useless. We spend the money, and they advertise that that tool provides everything. However, if I am not getting support, then I won't be able to use the tool properly. 

These three things are the most important criteria that help us decide which vendors to pursue.

We use Dynatrace as our APM solution across our portfolio of web sites/applications. We use UEM for a line-of-sight view of client transactions and the performance of the application for the user.

Dynatrace has allowed us to pinpoint quickly any pain points our clients experience with our applications and respond accordingly. I like how fast we can deep dive into the PurePath to locate where issues are occurring.

We experienced immediate results with Dynatrace. During the POC/evaluation of the product, we found the application was making thousands of database queries unnecessarily causing performance issues. With this information, the development team was able to re-architect the app and improve performance.

We enabled UEM for all of our applications. This allows us to see exactly what the client is experiencing. This has been an invaluable feature.

I would like to see more features from the desktop client included in the web client. The web client is user-friendly and convenient, but would be even better if we could do in it what can be done with the desktop client.

Our development group has started using Dynatrace extensively. It helps them find bottlenecks caused by code.

The topology map is extremely useful. The dashboarding capabilities are unmatched. From a management perspective, I have a single pane of glass view to my entire environment.

Possibly include some network monitoring capabilities. I honestly feel the product already has everything we would need.

We were using New Relic, but we never got the full picture of our production environment. Their pricing model was an issue, too. We were unable to put all our servers on their tool due to the high cost. So, we were limited in what we could do. Their dashboard was almost non-existent. It would require us to build our own which we did not want to do. Installation complexity and maintenance were also an issue. 

Dynatrace claimed to be super simple, and we thought let us try it. Honestly, we were amazed by how simple it really is. The other motivation was the design of the product itself. Everybody can show charts and metrics, but Dynatrace’s infographics are amazing. The dashboarding is simply best in class.

We started using Dynatrace software as a better alerting and application monitoring mechanism. We are happy with the server monitoring, but we feel like the application monitoring should be improved.

I would definitely say it improved the functionality. We are able to prevent the major downtimes by proactive monitoring alerts.

• Server monitoring
• Dashboards
• PurePath

PurePath comparisons are the most useful feature.

It can be improved in narrowing the exact exception/ERROR in application monitoring. It should focus more on app monitoring and capture for some of the known alerts and be able to identify which system is having the issue.

• Application monitoring
• End user experience
• Cloud Migration

It has helped us deliver better solutions to our end customers, and helps them in their digital transformation journey.

Monitoring: This helps us in making sure the end user gets an excellent experience with the applications that they use.

Nothing in particular. They could spend more time and effort in creating brand awareness.

• Ability to see issues as they’re happening for our users. We can see problems from the user’s perspective.
• The ability to set dynamic, non-static thresholds.
• Ability to use the browser capture app allows someone non-tech savvy to get something up and running quickly.
• Being able to test from multiple locations.

Within IT, we know that if there’s an alert, there’s a real problem. It’s a rallying call and people are responsive when that happens. It tends to be accurate so people are willing to respond to it.

They need to improve the browser interface. I can’t get it to work visually for some of the things I want to do, and that’s frustrating.

I haven’t had issues, but one of our secondary teams say they get an alert, but when log in don’t see a problem. However, this could be their own reading of the issue. Sometimes users who don’t understand platform don’t quite understand what they’re seeing.

No issues scaling up and out.

I haven’t had to use it because there have been no problems.

I was not involved, but did a comprehensive overhaul, and it was complex. The relationship between tests you create and those that you run is hazy. It’s not very apparent and there’s a disconnect. The configuration components are unclear.

It loses points in value because we’re not getting our money’s worth. I think New Relic Synthetics will be significantly less. I also feel like it’s an older company and isn't as forward-leaning. For example, New Relic has more capabilities that Dynatrace doesn’t cover. Because once on New Relic, I can use other products.

I'd advise that you think about your use cases and who you’d be notifying. If you think about those two pieces, then you can determine which product to get. Look at some of the other vendors that offer synthetics and see if they might be a better fit.

We use Dynatrace for application monitoring in production and we use it in Huawei testing sites for analyzing the performance.

The usability is worse than it used to be. They had a new Source Dynatrace and it didn't go as well as they had expected or hoped for in terms of usability. It would be beneficial to test some other features.

If the installation was improved, that would be helpful.

I have been using Dynatrace for three years.

We are always using the latest version.

There have been some issues with the stability of Dynatrace. It doesn't work in all cases. There are seven different applications being monitored and there was an issue with one of them.

In my experience, Dynatrace is scalable.

We have 100 users in our organization.

I have contacted technical support. Unfortunately, it took quite a while.

The technical support could be faster.

I have only installed the basics. I know that it is easier than it was in the past, but it hasn't been that great.

I completed the installation myself.

We have one dedicated person to deploy and maintain this solution.

It's expensive. It could be cheaper.

I don't have all of the contract details, but I believe that it is a continuous license.

I would recommend it to large enterprise companies. It may be too expensive for smaller businesses.

I would rate Dynatrace a nine out of ten.