Dynatrace Reviews

We use it to get the network stats and know how many clicks happened on both the front-end side and back-end side, then drill down on debiting to obtain the stats around that.

Dynatrace is working fine right now. It is working as we expected.

We can dig into Dynatrace to analyze data, then know where the user is going based on user navigation. 

Performance-wise, we can see if there are any issues. Then, we can dig into them.

It gives complete stats of the user and what they are doing.

Because we are financial, there are certain things that we cannot put on the cloud. However, that is a given fact, not only for us. It is a given fact for any financial company because of PCI compliance. Because of PCI compliance, companies don't take the risk of putting data in the cloud. Otherwise, we have had a very good experience with the cloud.

The stability is good. I have not seen any issues.

I would rate scalability at least an eight or nine out of ten.

Everything is excellent with technical support. Some of their personnel are our main point of contacts. They are always in touch with us.

The integration and configuration is very easy.

Purchasing through the AWS Marketplace is excellent. 

We did not evaluate any other products. Top management said. "Just go and use this."

It functions well. We are getting good support. It gives us everything that we were looking from it.

We use the on-premise version and have just begun onboarding the AWS version. 

Our primary use case is application performance monitoring.

It helps with monitoring KPIs.

• Security
• Automation monitoring

I would like them to add serverless capabilities, because everyone is going there.

The stability is rock solid. We put a lot of stress on it.

The scalability is amazing. It is the best. One of our customers is a massive healthcare customer.

I am a partner, so I know people in technical support who I can contact.

The integration and configuration was easy.

We have seen ROI with this product.

The price could be improved.

We also evaluated New Relic and AppDynamics. We chose Dynatrace for the hybrid version and price.

I want to tell people about its hybrid security capabilities. A lot of people have legacy experience with the tool, so it is valuable. They would not have to reinvent the wheel.

We use a hybrid environment, so we have to use the both AWS and on-premise versions.

The product is integrated with Splunk and ServiceNow. It integrates easily with them.

Web applications, primarily Microsoft MS-NET and Java-based applications, running on either IIS, WebSphere, and in lesser instances, Apache Tomcat or similar platforms.

Dynatrace AppMon has allowed a deep dive review of performance problems in near real-time for our primary external website and related web apps and web services.

PurePath view of methods and the call stack are extremely valuable for troubleshooting and performance review.

Dynatrace is a rapid release product, so new features or support for newer tech are being added all the time. Our primary wish list for RFEs or feature requests are additional integration options with ticketing systems. Although, we are able to work around it, 'ticketing' is not a core function of the product.

• Operational monitoring: How services ran in the last five minutes.
• NOC screens together with GTM monitoring.
• Troubleshooting of problems occurring in communication between microservices down to the code level.

• Reduced MTTR, thanks to smart problem detection and automated root cause analysis.
• Proactive monitoring of occurring problems and outages warnings.

• Automated dependency identification for HTTP conversations between microservices stack enables monitoring of microservices-oriented architecture. 
• .NET core and Spring code level analysis helps with root cause analysis.

.NET core support to the level of Java (at the moment, it is limited).

Custom reporting capabilities should be extended, because it now has basic charting capabilities. Alternatively, Dynatrace can create a bunch of plugins to popular BI platforms (e.g., Microsoft Power BI). All to allow custom reporting as well as SLA-oriented reporting. 

My primary use case is to monitor business applications, mostly with Web front-ends, to provide access for end-users and consumers.

We have reduced our troubleshooting times and improved the way that we deal with most of the bugs in the applications. It's very easy to reach the root cause of the problems in the applications, due do the analysis with Dynatrace. The timeframe to update and fix the applications has been reduced a lot compared to what we had before Dynatrace.

It's the ease of deployment and ease in configuration. It's very comprehensive in its features to monitor end-to-end transactions.

I'd like to see more agents ready to be deployed. I know that it's possible to develop integration with Dynatrace API, but in day-to-day operations it's hard to do that kind of customization. So if they had more agents for more platforms and more applications, I think it would be better.

We have absolutely no problem with the solution. It's very stable.

In terms of scalability, my company is not that large, but it looks like the scalability is very good. We don't have any problems with scalability.

It's very good technical support. We don't have many issues with the product but when we have, we get very quick solutions. It's very good support. Nothing to complain about.

We used multiple solutions, the ones that came with the different applications. So a solution that monitored the database, and another solution for the application server, and a different one for the server hardware, and the connectivity. We had to integrate all the information that came from these separate solutions to come up with a conclusion about what was happening. This was the main driver that lead us to look for a real end-to-end solution. 

The business perspective had a lot of weight in our decision because it was hard for us to really correlate the components of the application, and how it impacted the business application and the business itself. These were the main drivers that lead us to buy this product.

In terms of the most important criteria when selecting a vendor, we usually look for a product or a vendor that has good positioning in industry reviews. With that, the pricing is very important. Also, the features. So it must be a top vendor with the best possible pricing and the features that fit our needs.

I was not really involved in the initial setup. I just coordinated the deployment. But it didn't need seem we needed to do too much for the setup of Dynatrace. We had to focus our efforts on group duplications, from a business perspective, but everything else was discovered and automatically set by the Dynatrace application itself. I don't think we had much trouble.

The real complexity that I've seen with Dynatrace is to learn how to navigate through all the options in the troubleshooting process. We have a lot of ways to evaluate the same problem. We had some difficulties in the beginning with the use of the product, but after some time and some experience we have overcome this problem.

I understand that due to comparisons we did, that Dynatrace is still kind of an expensive solution compared to others. But I recognize that they are ahead of the competition when we do a feature by feature comparison. We have a very stringent budget for an infrastructure solution. Maybe if they provided modules, a simple module with fewer features and a lower price, that would be very good.

CA, Computer Associates, was on our short list as well as BMC PATROL. These were the main vendors when it came for my evaluation. Some research was done and I received these vendors as the best options to evaluate.

We decided on Dynatrace, over Computer Associates and BMC, mostly because of the difficulties that we thought we would have after the setup of the product. Dynatrace was the most expensive, but we had almost no need for service, for Professional Services. We just did some training and we contracted some consulting hours and that was it. The deployment with Dynatrace seemed to be easier than the others. We needed to get results very fast, due to the size of the investment.

I would rate it with a grade of eight out of 10 because it's a very good solution. We got results very fast after the initial deployment, but I still find it very expensive. So we are still being questioned about the cost-benefit. The value that we have in Dynatrace - I don't think I will have this kind of budget in the near future - it's worth it now.

My main advice is to evaluate the effort to set up the solution, customize the solution, after acquiring it. I know that we had better pricing, lower pricing, with the other competitors, but as I talked to some other customers that use BMC and Computer Associates, everyone told me it was a long run until they reached the setup that they needed. And they still have a lot of maintenance. Every change in the thresholds of the applications, they have to come back to the standards and redo the setup, but Dynatrace does it all by itself.

We do release testing. Every month, we have a release where these are the two factors in which we usually use Dynatrace:

1. Release testing purposes.
2. Measure the product for any production-related issues. 

Our organization basically runs on demand in production, but it is always enabled in pre-production environment. When we do release testing, we do at least one round of testing using the product.

Dynatrace provide us the in-depth details to know what is wrong in the application and what are performance issues, then really quickly we are able to debug any performance issues or any other performance-related issues. It has helped the developers to find the root cause and a faster deployment process with a quicker release process.

Right now, the whole analysis part that we are doing is manually. Therefore, if we can implement the analysis part in an AI, it would definitely help to find the root cause quickly and retrieve customers' problem within minutes.

What I would like to see is an AI implemented sensor. Because all analysis that we are doing is basically manual, I want an AI to do it for me. Already some of them features are there, but we need more AI in the product, so if instantly something happens in production, it can alert me by saying, "Hey, this is the problem. You should involve this particular module level." Then, alert the developers to fix the problem, so we can stage it immediately. We want that quick solution with expertise and we want in Dynatrace.

AppDynamics and Dynatrace do not always well together. We have noticed if we run both APM tools in the same server, it gives us sometimes the wrong information, and sometimes it gives us problems. Therefore, we are neither AppDynamics nor Dynatrace in products, server, or pre-prod servers.

Stability is good. It is stable and that can definitely help.

I would rate scalability at a seven out of 10. With any particular problem, it is hard to detect in any of the other APM tools. However, in Dynatrace, we can very quickly find the root cause. It physically gives us the in-depth solution and in-depth view of the root cause. None of the other products gives us that in-depth analysis of the problem.

Customer support is pretty helpful. Two or three days back, we had some issues.  We logged a p zero defect and they resolved the problem within half a day. 

We are also using AppDynamics, before we used to use another solution, but recently we changed to AppDynamics. 

AppDynamics is deployed for all products and services. We use Dynatrace predominantly for deep dive analysis purposes.

The initial setup went smoothly and it was straightforward. Though, my colleagues did the setup.

• AppD: It is lightweight and high level. You can see all the problems.
• Dynatrace: People need to learn a lot to do the analysis. Developers need some knowledge to identify the root cause using the Dynatrace product.

I would definitely recommend Dynatrace. Based on my experience, you can do deep dive analysis and find root cause quickly. That is our primary reason for using Dynatrace.

If I had one solution that could provide real answers opposed to just providing data, the immediate benefit would be to find any root cause quickly, such as any application-related issues.

Most important criteria when selecting a vendor: 

• We do not have many licenses, so whenever there is a problem, then only we can enable those agents.
• User-related issues. We want to be able to see, like users, how they are impacted, if there are any problems or issues.

The primary use case is that we need to monitor our portfolio of applications. We need to pick out which ones are most important to us. Therefore, we use Dynatrace to help us understand how applications perform in different platforms.

We used to have a software perspective. Now, we will probably have more of a business perspective, as well. I am pretty sure we will be able to spread the use of monitoring information throughout the organization.

• Provides insights into the internal performance on parts of the application. 
• Various technologies
• Identifies problem areas and performance issues.

We might have a couple of technologies that we would like to see supported. I noticed a fairly new integration for Slack, I might want to see integrations into Microsoft Teams, or something like that, similar to what is there for Slack. Not sure what is already there.

I still need to learn is how to share information. There are lots of features to share information, but we need to learn to leverage that, both on the web browser and on the mobile app. How do I create the curiosity, not only technical people, but from the product owner's perspectives into their applications?

It is still new to us, but the stability is good. We have not experienced anything, both with the solution, but also with the support and the organization behind it. It works well for us.

It is very new to us, so we have not needed to scalability that badly. However, being cloud-based, I would suspect it scales as we need it to.

I have not personally used it, but a my colleague has used it. Our company gets quick response times and qualified responses, so that is good.

Dynatrace is still very new to us. We just switched from Admon to Dynatrace. We were having some technical difficulties with Admon. We had systems that were not supported, and they are supported in Dynatrace. That is one reason.

Also, Dynatrace, the new solution, is basically the future of what we need. Basically, our contract ran out (with Admon). We had to decide to extend the old contract or get a new one, so we decided to buy Dynatrace instead.

A colleague of mine did the initial setup. Compared to Admon, it is much easier to get some of the information. The challenge now is that we have a lot information with Dynatrace. The main task will be to sort through all the information and make sense of it. That is the major difference.

We actually looked at a couple of other competitors, but we know Dynatrace, the organization, supports us. 

We looked at the features of other tools, and Dynatrace's features fit us best. We also have good support in places, like Scandinavia. We use Red Ocean, a Dynatrace partner, to support us and that has worked out well.

Take a close look at what you need. Do you need a technical perspective or a business perspective? What do you actually expect to get from your solution? Then, pick your solution based on that.

AI is still new to many, so we have to learn to use it, to navigate, perhaps even to trust it. With a product like Dynatrace, we will start learning to use it and get experience in how it works for us, then we will probably start trusting it. It is something we can't look into, but we will see that it does what we think it should do.

If I had just one solution that could provide real answers, not just data, that could provide an immediate benefit for my team, it would be to save time. We would save time debugging things ourselves. We would save minutes and hours of precious time until we are back up and running again.

I use DT for identifying performance bottlenecks on the DB, mid-tier and front-end, which is built on .Net platform.

The performance testing is executed using the LR tool, where the DT headers are added. Once the test is completed with the filter criteria in dashboard, we are able to segregate the transactions having slow response time and root cause.

For one of the trading applications, we were able to identify the slow performance query which was resulting in overall performance degradation of the GUI. The Query involved multiple joins and clause which when executed by multiple users slowed the overall DB response time. From the DB Chart in DT and DB Dashboard, we were able to arrange the Query within the SP against slow response time/execution time. Analysis resulted in optimizing the query resulting in improved performance.

The dashboard customization based on the performance metric requirement is one of the most exciting features in DT. I am able to customize my dashboard based on the test requirement and it helps me to focus on the area that really needs close monitoring.

I would suggest to have more rich client features on Appmon as soon as possible. I agree most of the things can be done using Appmon, but users (like us) are bit hesitant to use Appmon compared to the Client.