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reviewer2517660 - PeerSpot reviewer
Consultant at a consultancy with 501-1,000 employees
Consultant
Has job management feature which is useful for material planning but UI can be complex
Pros and Cons
  • "I find the job management features of Epicor ERP most useful, especially for material planning. The ERP gives a perfect overview of many aspects. The scheduling is also helpful. It lets us see what we're planning and try different scenarios. For real-time analytics, I use it mostly for planning and "what if" scenarios."
  • "The UI is quite logical, but it needs time to train users because some functions are complex to understand. As for cons, some calculation logic is difficult to grasp and requires time to test and try out. Creating dashboards or reports needs some technical IT knowledge."

What is our primary use case?

We use the product in the manufacturing industry. 

What is most valuable?

I find the job management features of Epicor ERP most useful, especially for material planning. The ERP gives a perfect overview of many aspects. The scheduling is also helpful. It lets us see what we're planning and try different scenarios. For real-time analytics, I use it mostly for planning and "what if" scenarios.

Epicor ERP's pros include detailed analytics of my company, industry, and processes. It also has a user forum where you can get support from others who use the same features. 

What needs improvement?

The UI is quite logical, but it needs time to train users because some functions are complex to understand. As for cons, some calculation logic is difficult to grasp and requires time to test and try out. Creating dashboards or reports needs some technical IT knowledge.

For future improvements, I'd like to see more in-app support, like explanations when hovering over fields, to clarify what I'm doing without searching through help articles.

For how long have I used the solution?

I have been using the product since 2023. 

Buyer's Guide
Epicor ERP
November 2024
Learn what your peers think about Epicor ERP. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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Which solution did I use previously and why did I switch?

Before Epicor ERP, I worked with Odoo, which I still use but to a lesser extent than Epicor ERP. 

What other advice do I have?

I recommend Epicor ERP, especially for companies with complex, multi-level production processes like plastic manufacturing. I rate the overall solution a six out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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PeerSpot user
IT Manager at a manufacturing company with 501-1,000 employees
Vendor
It's flexibility to make custom processes is valuable but the inventory module needs to be improved.

What is most valuable?

  • The traceability of products and events, and information in general
  • It's "easy to use" platform
  • It's flexibility to make custom processes
  • It's flexibility for integrating with other applications

How has it helped my organization?

It has helped control operations in our Storage and Distribution Center, including processes such as

  • Product reception
  • Inventory
  • Quality and inspection management
  • Shipping
  • General ledger
  • Invoicing

What needs improvement?

The inventory module needs to be improved as it is not that easy to use.

For how long have I used the solution?

I've used it for approximately three years.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No relevance but I recommend, despite it being a mid-market oriented ERP, to have the production environment completely separated into different servers (not only databases but also the application too) so you can test new releases frequently.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

3.5/5.

Technical Support:

3.5/5.

Which solution did I use previously and why did I switch?

We used a different solution and we switched because the previous solution was completely for small business.

How was the initial setup?

It was straightforward.

What about the implementation team?

We used a vendor team (re-seller) and I'd give them a 3.5/5.

What was our ROI?

26%.

What's my experience with pricing, setup cost, and licensing?

The initial cost was US$110,000 and the ongoing cost is approximately US$9,000 annually.

Which other solutions did I evaluate?

We also looked at solutions from Oracle and SAP.

What other advice do I have?

It's a really good choice for mid-market companies, companies with simple processes and/or companies at a start-up phase. Do a thorough evaluation of the company or consultants that are going to do the implementation, and try to keep your processes simple. Do the certification for the EPICOR customization programming languages as well.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Epicor ERP
November 2024
Learn what your peers think about Epicor ERP. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
PeerSpot user
Managing Director at a tech services company with 51-200 employees
Consultant
You can track your KPIs online.

What is most valuable?

  • Easy to use
  • Great functionality
  • Everyone can track all the KPIs online

How has it helped my organization?

The solution allowed us to fulfill most of the SME market needs, especially when we were looking for discrete manufacturing.

What needs improvement?

There needs to be a better POS. Epicor offers a third-party POS which is expensive. It is very slow to handle in terms of a medium volume of transactions. None of the great tools and characteristics that Epicor has for customization can be used in this POS.

For how long have I used the solution?

I have used the Epicor solution for around seven years and the Epicor SaaS software for two years.

What do I think about the stability of the solution?

There were no issues with the stability.

What do I think about the scalability of the solution?

There were no issues with the scalability.

How are customer service and technical support?

The technical support is average compared to other vendors.

Which solution did I use previously and why did I switch?

The reason we switched solutions is because our previous solution was an old technology.

How was the initial setup?

The initial setup was complex because we needed to learn everything about the application.

What's my experience with pricing, setup cost, and licensing?

Only purchase the modules that you are going to use in the short term. There is no benefit in buying modules that require usage for more than six to ten months after the initial implementation.

Which other solutions did I evaluate?

We evaluated SAP, NetSuite, and the Oracle Cloud solution.

What other advice do I have?

Be careful with the definition of "measure units". Always make a backup of the company with a full data set and no transactions before you start the pilot phase.

Disclosure: My company has a business relationship with this vendor other than being a customer: We are Epicor Partners.
PeerSpot user
Consultant at a tech services company with 11-50 employees
Consultant
Simple customization, integrates well, and enhanced features
Pros and Cons
  • "Epicor ERP is very technical friendly, if you want to do any customization, it's very easy."
  • "In the newer version of Epicor ERP, it's very difficult to find out that tracing."

What is our primary use case?

We do the customization part in Epicor ERP for our clients.

What is most valuable?

Epicor ERP is very technical friendly, if you want to do any customization, it's very easy.

What needs improvement?

In the newer version of Epicor ERP, it's very difficult to find out that tracing.

For how long have I used the solution?

I have used Epicor ERP within the last 12 months.

What do I think about the stability of the solution?

The stability is very good.

What do I think about the scalability of the solution?

The scalability is perfect, Epicor ERP can integrate well.

The solution is ideal for large enterprise environments. 

How are customer service and support?

I have contacted technical support and we receive a quick response. Overall it is very good.

How was the initial setup?

The initial setup is straightforward, I did not have any problems.

What's my experience with pricing, setup cost, and licensing?

When comparing Epicor ERP to the other related products, the pricing, additional enhancements, as well as implementation, are better.

What other advice do I have?

They have recently updated some features.

I rate Epicor ERP an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user225411 - PeerSpot reviewer
Product Engineer with 51-200 employees
Vendor
It allowed us to organize our inventory more clearly, but we would get crashes relatively often.

What is most valuable?

  • Part trackers
  • Serial number tracker
  • Time tracker

How has it helped my organization?

It allowed us to organize our inventory more clearly.

What needs improvement?

It needs to be made easier for the components to interact with one another.

For how long have I used the solution?

I used versions of Epicor for about five years.

What was my experience with deployment of the solution?

None that I recall.

What do I think about the stability of the solution?

Yes, we would get crashes relatively often.

How are customer service and technical support?

Customer Service:

We didn't call for help.

Technical Support:

We didn't call for help.

Which solution did I use previously and why did I switch?

No previous solution used.

What other advice do I have?

Make sure you know exactly what you want and hire someone to set it up for you. Don't be cheap.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user836322 - PeerSpot reviewer
Team Lead with 1-10 employees
User
Even though not all users have access to them, Dashboards and Business Activity Query are very useful
Pros and Cons
  • "Dashboards and Business Activity Query are very useful."
  • "Real-time results make for faster decision making."
  • "A number of bugs in 9.05 were only fixed in 10."

What is our primary use case?

Used Epicor 9.05 as a full suite ERP, although the CRM is not as robust as required. Extensive customization was done to suite the business. We have multi-sites users who function well.

How has it helped my organization?

Real-time results make for faster decision making, but not as fast as we want due to internal processes.

What is most valuable?

Dashboards and Business Activity Query are very useful, even though not all users have access to them.

What needs improvement?

A number of bugs in 9.05 were only fixed in 10.

For how long have I used the solution?

Three to five years.

Which solution did I use previously and why did I switch?

We previously used Gas Business System, and changed to Epicor 9, which provides real-time reporting.

What's my experience with pricing, setup cost, and licensing?

User support could be improved as well, as the consultant charges are very high.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: November 2024
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Buyer's Guide
Download our free Epicor ERP Report and get advice and tips from experienced pros sharing their opinions.