Epicor ERP Reviews

We use Epicor ERP we use it for our financials and our project organization.

The most valuable features of Epicor ERP are ease of use, powerful API, and comprehensive integration. It is a one-vendor solution, where other vendors need other software systems from multiple vendors.

There's a new version of the solution that has some bugginess. They're cleaning that up. The user interface is an area that needs improvement and they're improving.

I have been using Epicor ERP for approximately 15 years.

Epicor ERP is highly stable.

I did not have any concerns with the scalability of Epicor ERP. It typically has a lot more capability than most companies need, and it's just a matter of understanding how much of it you want to use at the different stages of your growth.

We have approximately 60 staff that interact with this solution for everything from enhanced customer service, to project service delivery and sales CRM.

We have dealt with the support and it they are good.

ERP is a complex topic. The implementation is involved as it requires commitment from the organization. I've worked with many ERP systems, there needs to be an understanding of what that commitment level needs to be for the organization. It's a transformative technology. People look at it as only an accounting system, it's much more than that.

We bought an on-premise version of the solution. The cloud version is different. I've looked into it, but it's very competitive on the low end of the market.

I rate the price of Epicor ERP a five out of five.

The solution is maintained by the users. There are no system admin-specific needs that I'm aware of.

The largest element of the success of any project similar to this is change management related to executives supporting the team that has to implement it. If the executive team isn't supporting them, it's going to be difficult. It doesn't matter which system you choose.

I rate Epicor ERP a nine out of ten.

• The traceability of products and events, and information in general
• It's "easy to use" platform
• It's flexibility to make custom processes
• It's flexibility for integrating with other applications

It has helped control operations in our Storage and Distribution Center, including processes such as

• Product reception
• Inventory
• Quality and inspection management
• Shipping
• General ledger
• Invoicing

The inventory module needs to be improved as it is not that easy to use.

I've used it for approximately three years.

No issues encountered.

No relevance but I recommend, despite it being a mid-market oriented ERP, to have the production environment completely separated into different servers (not only databases but also the application too) so you can test new releases frequently.

No issues encountered.

3.5/5.

3.5/5.

We used a different solution and we switched because the previous solution was completely for small business.

It was straightforward.

We used a vendor team (re-seller) and I'd give them a 3.5/5.

26%.

The initial cost was US$110,000 and the ongoing cost is approximately US$9,000 annually.

We also looked at solutions from Oracle and SAP.

It's a really good choice for mid-market companies, companies with simple processes and/or companies at a start-up phase. Do a thorough evaluation of the company or consultants that are going to do the implementation, and try to keep your processes simple. Do the certification for the EPICOR customization programming languages as well.

• Easy to use
• Great functionality
• Everyone can track all the KPIs online

The solution allowed us to fulfill most of the SME market needs, especially when we were looking for discrete manufacturing.

There needs to be a better POS. Epicor offers a third-party POS which is expensive. It is very slow to handle in terms of a medium volume of transactions. None of the great tools and characteristics that Epicor has for customization can be used in this POS.

I have used the Epicor solution for around seven years and the Epicor SaaS software for two years.

There were no issues with the stability.

There were no issues with the scalability.

The technical support is average compared to other vendors.

The reason we switched solutions is because our previous solution was an old technology.

The initial setup was complex because we needed to learn everything about the application.

Only purchase the modules that you are going to use in the short term. There is no benefit in buying modules that require usage for more than six to ten months after the initial implementation.

We evaluated SAP, NetSuite, and the Oracle Cloud solution.

Be careful with the definition of "measure units". Always make a backup of the company with a full data set and no transactions before you start the pilot phase.

We do the customization part in Epicor ERP for our clients.

Epicor ERP is very technical friendly, if you want to do any customization, it's very easy.

In the newer version of Epicor ERP, it's very difficult to find out that tracing.

I have used Epicor ERP within the last 12 months.

The stability is very good.

The scalability is perfect, Epicor ERP can integrate well.

The solution is ideal for large enterprise environments. 

I have contacted technical support and we receive a quick response. Overall it is very good.

The initial setup is straightforward, I did not have any problems.

When comparing Epicor ERP to the other related products, the pricing, additional enhancements, as well as implementation, are better.

They have recently updated some features.

I rate Epicor ERP an eight out of ten.

• Part trackers
• Serial number tracker
• Time tracker

It allowed us to organize our inventory more clearly.

It needs to be made easier for the components to interact with one another.

I used versions of Epicor for about five years.

None that I recall.

Yes, we would get crashes relatively often.

We didn't call for help.

We didn't call for help.

No previous solution used.

Make sure you know exactly what you want and hire someone to set it up for you. Don't be cheap.

Used Epicor 9.05 as a full suite ERP, although the CRM is not as robust as required. Extensive customization was done to suite the business. We have multi-sites users who function well.

Real-time results make for faster decision making, but not as fast as we want due to internal processes.

Dashboards and Business Activity Query are very useful, even though not all users have access to them.

A number of bugs in 9.05 were only fixed in 10.

We previously used Gas Business System, and changed to Epicor 9, which provides real-time reporting.

User support could be improved as well, as the consultant charges are very high.