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Top 10 Five9 Alternatives

Vendor: Five9
4.3 out of 5
Badge Ranked 1
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Top Five9 Competitors

Discover the top alternatives and competitors to Five9 based on the interviews we conducted with its users. The top alternative solutions include Genesys Cloud CX, Amazon Connect, and Avaya IX Contact Center. The alternatives are sorted based on how often peers compare the solutions.

Five9 Alternatives Report

Learn what solutions real users are comparing with Five9, and compare use cases, valuable features, and pricing.
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Genesys Cloud CX
4.4 out of 5
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Genesys Cloud CX
4.4 out of 5
Genesys Cloud CX excels in pricing, support, and comprehensive integration capabilities, making it a flexible choice with strong ROI. In comparison, Five9 leads in ease of use and outbound calling features, offering a robust feature set that justifies its higher pricing.
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Genesys Cloud CX offers flexible and scalable setup costs, while Five9's setup costs are notably higher, reflecting its feature-rich platform.
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Genesys Cloud CX offers flexible and scalable setup costs, while Five9's setup costs are notably higher, reflecting its feature-rich platform.
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Amazon Connect
4.2 out of 5
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Amazon Connect
4.2 out of 5
Five9 excels in outbound dialing, customizable reporting, and CRM integration. In comparison, Amazon Connect offers AI-driven functionalities and real-time sentiment analysis. Five9 has straightforward deployment and moderate pricing, while Amazon Connect's advanced features justify higher costs, appealing to businesses with complex needs.
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Five9 requires a higher initial setup cost, whereas Amazon Connect offers a more affordable setup fee.
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Five9 requires a higher initial setup cost, whereas Amazon Connect offers a more affordable setup fee.
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Avaya IX Contact Center
4.8 out of 5

Intelligent Contact Routing Makes the Perfect Match Between Agents and Customers

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Avaya Contact Center solutions might not be the cheapest solution available (but you certainly get what you pay for).
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Avaya Contact Center solutions might not be the cheapest solution available (but you certainly get what you pay for).
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TalkDesk
4.2 out of 5
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TalkDesk
4.2 out of 5

TalkDesk offers advanced features and smoother deployment. In comparison, Five9 excels in customer service and pricing advantages. A tech buyer might choose TalkDesk for its advanced functionalities, while Five9 is appealing for its robust customer support and cost-effectiveness.

Download Five9 vs. TalkDesk Report
TalkDesk offers a straightforward setup process with moderate costs, while Five9 entails higher initial setup expenses. TalkDesk users appreciate the simplicity and cost-effectiveness, contrasting Five9's more complex and costly setup requirements.
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TalkDesk offers a straightforward setup process with moderate costs, while Five9 entails higher initial setup expenses. TalkDesk users appreciate the simplicity and cost-effectiveness, contrasting Five9's more complex and costly setup requirements.

Related categories

Contact Center Platforms
Workforce Engagement Management
Contact Center as a Service (CCaaS)