We use this product to manage all of our Fortinet equipment from a single place.
System Administrator & IT Specialist at Informat Systems
Good central management capabilities and well priced, but the technical support should be more responsive
Pros and Cons
- "This is a vast system that includes a lot of features."
- "The licensing is a little bit confusing and needs to be improved."
What is our primary use case?
What is most valuable?
This is a vast system that includes a lot of features.
The most valuable feature is the central management. If you have multiple sites, multiple regions, or if you have a spread of Fortinet equipment around the globe and you want to manage them all in one place, then FortiCloud is the best choice.
What needs improvement?
The licensing is a little bit confusing and needs to be improved.
The technical support should be more responsive.
I would like to see support for a cloud-based network access control (NAC) platform.
For how long have I used the solution?
I have been working with Fortinet FortiGate Cloud for approximately five years.
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Fortinet FortiGate Cloud
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What do I think about the stability of the solution?
I have not encountered any issues with stability or availability. It seems to always be online.
What do I think about the scalability of the solution?
As a SaaS, you just got in. I'm not sure of how well it scales.
How are customer service and support?
Sometimes, the time that technical support takes to respond is too long. Also, the support technicians are not always helpful. The support is not awful and often it is okay, but sometimes, they are missing information.
Overall, I would rate the support a seven or eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is pretty simple. You just sign up and select your licenses.
What's my experience with pricing, setup cost, and licensing?
The price of FortiGate Cloud is generally cheaper than other similar products.
Which other solutions did I evaluate?
We evaluated Aruba Cloud but I can't really say which one is better. They have different markets.
What other advice do I have?
This is a product that I usually recommend to people.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Network Engineer at a tech services company with 1-10 employees
Easy to manage different firewalls in different branches from one place
Pros and Cons
- "Fortinet FortiGate Cloud makes it easy to manage different firewalls in different branches or locations from one place."
- "The technical support team does not have enough technicians."
What is most valuable?
Fortinet FortiGate Cloud makes it easy to manage different firewalls in different branches or locations from one place. Since it's a central management system, it's easier to troubleshoot and access. We don't need on-premise access; we can just do it from the cloud, which is a good thing. The solution's SD-WAN capabilities enhance our network performance by making it easier to configure, which is also good.
What needs improvement?
The technical support team does not have enough technicians. Sometimes, the FortiAP causes a lot of problems with the Wi-Fi.
For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
Once we configure the devices, the solution is stable.
I rate the solution's stability an eight out of ten.
What do I think about the scalability of the solution?
The solution provides good scalability.
I rate the solution's scalability a seven out of ten.
How are customer service and support?
Contacting the support team is very time-consuming. The technical support team does not have enough technicians. I once did not get a technician even after being in queue for a couple of hours. Waiting in the queue for a technician is too time-consuming when the business is down.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have also used Cisco. Some competitor tools are very expensive.
How was the initial setup?
The solution's initial support is easy.
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup a seven out of ten.
What's my experience with pricing, setup cost, and licensing?
The solution's pricing is good compared to that of Cisco and Meraki devices.
What other advice do I have?
I would recommend the solution to other users.
Overall, I rate the solution an eight or nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Sep 12, 2024
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Fortinet FortiGate Cloud
January 2025
Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,020 professionals have used our research since 2012.
Network Security Manager at JeNetworks
A data center product with user-friendly GUI
Pros and Cons
- "The tool's GUI is user-friendly."
- "The only area that requires improvement is the login reports. We aim to integrate it with our local mobile service provider."
What is our primary use case?
We use the solution as a data center product.
What is most valuable?
The tool's GUI is user-friendly.
What needs improvement?
The only area that requires improvement is the login reports. We aim to integrate it with our local mobile service provider.
For how long have I used the solution?
I have been working with the product for six years.
What do I think about the stability of the solution?
I rate Fortinet FortiGate Cloud's stability an eight out of ten.
What do I think about the scalability of the solution?
My company has around 500 users. I rate the product's scalability a nine out of ten.
Which solution did I use previously and why did I switch?
I have worked with SharePoint, Cisco, and Sophos. We chose Fortinet FortiGate Cloud because of its user-friendliness and pricing.
How was the initial setup?
We didn't encounter any challenges during the tool's deployment.
What's my experience with pricing, setup cost, and licensing?
The tool's pricing is fair. I rate it a six out of ten. You don't have to pay any additional costs.
What other advice do I have?
I rate Fortinet FortiGate Cloud a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer:
IT Support Specialist at Hisense SA
Reliable, easy to set up, and offers good load balancing
Pros and Cons
- "It’s easy to implement."
- "If you need to scale, you do need to trade up to a new Fortinet solution."
What is our primary use case?
I primarily use the solution as a firewall.
What is most valuable?
The load balancing is great.
The deployment is pretty straightforward. It’s easy to implement.
You can really drill down to specific users to get statistics around usage.
There’s a Mac address for listening that can be used for WiFi as well.
The solution is stable.
You can scale if you need to.
What needs improvement?
At the moment, everything is good. I am not missing any features. Overall, it’s working great.
If you need to scale, you do need to trade up to a new Fortinet solution.
For how long have I used the solution?
I’ve used it for about a year now.
What do I think about the stability of the solution?
We haven't had any crashes yet. We do have a primary and a secondary device on the site. There's never been a situation where we had to revert to the secondary device. It’s reliable and the performance is good. It doesn’t freeze. There aren’t bugs.
What do I think about the scalability of the solution?
It is scalable. However, if you need to get a bigger model, a higher model. You can't just do a software update and scale. You need to purchase a new FortiGate solution once your company grows to a certain point. That's the only drawback of scalability.
How are customer service and support?
I've never had any issues yet, and therefore, I've never actually contacted support.
How was the initial setup?
The initial setup was straightforward and pretty simple. It was not overly complex. It didn’t take long at all to get everything up and running.
What's my experience with pricing, setup cost, and licensing?
I can’t speak to the exact pricing of the product.
What other advice do I have?
We have a partnership with Fortinet.
The solution requires you to leave lots of room for growth when you're spec-ing your firewall solution. Don't just get the exact amount and then you are stuck with a lower model that can't support as many users. It’s better to over-assume what you will need.
I’d rate the solution an eight out of ten.
I’ve never had any issues with it yet. We've got it on three sites and it wasn't a hassle setting up. It’s also prevented me from dealing with tech support since everything works, which makes me happy.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Senior IT Consultant at a tech services company with 11-50 employees
Provides valuable documentation support and robust security features
Pros and Cons
- "Fortinet's documentation and support are commendable, providing valuable assistance whenever challenges arise, and ensuring seamless operations."
- "The improvements in pricing could make the product more accessible to a broader range of clients."
What is our primary use case?
Our primary use case revolves around network security management.
What is most valuable?
The platform's security features stand out as particularly valuable, offering a level of robustness that surpasses many other firewall solutions in the market.
What needs improvement?
The improvements in pricing could make the product more accessible to a broader range of clients. Additionally, enhancing threat intelligence capabilities could further elevate its effectiveness.
For how long have I used the solution?
We've been utilizing FortiGate Cloud for a couple of years now.
What do I think about the scalability of the solution?
Our experience suggests that FortiGate Cloud scales effectively, accommodating around 20 to 24 clients seamlessly.
Which solution did I use previously and why did I switch?
In addition to FortiGate Cloud, we leverage other solutions like Palo Alto, Zoho, and Sophos, tailoring our choices to fit each client's specific needs and budget constraints.
How was the initial setup?
The initial setup process for vCenter is generally straightforward for our team. This ease is primarily attributed to our meticulous planning before deployment. It takes a few hours to complete depending upon specific requirements. Following deployment, we handle maintenance and troubleshooting as required.
What's my experience with pricing, setup cost, and licensing?
While pricing could be more competitive, it ultimately depends on the client's budget and specific feature requirements. It's essential to conduct a thorough evaluation to determine the best fit.
What other advice do I have?
Fortinet's documentation and support are commendable, providing valuable assistance whenever challenges arise, and ensuring seamless operations.
The impact of its threat intelligence capabilities varies based on client needs and the nature of the data involved. To augment security, we sometimes integrate it with solutions like HCI.
I rate it an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Last updated: Jun 6, 2024
Flag as inappropriateBroadband Tech Expert at New Sky Internet Limited
Used for network security and Edge Firewalls
Pros and Cons
- "The most valuable features of the solution are the UTP feature, IPS antivirus, and web filtering."
- "If more products convert their configuration to Fortinet configuration, it will be easy for migration."
What is our primary use case?
Our customers use Fortinet FortiGate Cloud for network security and Edge Firewalls.
What is most valuable?
The most valuable features of the solution are the UTP feature, IPS antivirus, and web filtering.
What needs improvement?
If more products convert their configuration to Fortinet configuration, it will be easy for migration.
For how long have I used the solution?
I have been using Fortinet FortiGate Cloud for two years.
What do I think about the stability of the solution?
I rate the solution a nine out of ten for stability.
What do I think about the scalability of the solution?
Our clients for Fortinet FortiGate Cloud are medium-sized businesses.
I rate the solution’s scalability a nine out of ten.
How was the initial setup?
The solution's initial setup is very easy.
On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup ten out of ten.
What about the implementation team?
The solution can be deployed very fast in one day.
What was our ROI?
Fortinet FortiGate Cloud has improved our clients' cost savings and efficiency. The solution is worth its cost.
What's my experience with pricing, setup cost, and licensing?
The solution is neither cheap nor expensive.
On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten.
What other advice do I have?
The security policy in Fortinet FortiGate Cloud has notably enhanced network security. We will configure all the security features if they want direct access to the internal server. We will enable UTP features like file application scanning and SSL detection. Fortinet FortiGate Cloud is deployed in a public cloud because most clients use the virtual machine and the virtual firewall for protection.
Maybe more people would like to use it if AI can do more on the security front. I would recommend the solution to other people.
Overall, I rate Fortinet FortiGate Cloud a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Last updated: May 30, 2024
Flag as inappropriateGeneral Manager at a comms service provider with 10,001+ employees
Available hardware and responsive service, but there should be a move towards hardware agnostic appliances
Pros and Cons
- "We like the availability of the hardware and the service that we get from FortiGate, as well as the kind of reach that they have as a part of their sales folks."
- "Things are moving increasingly towards hardware agnostic appliances, an area in which I would like Fortinet to be more focused and fast moving with that product line."
What is our primary use case?
Our use cases are twofold, being to secure our own company network and to create an offering for our end customers.
What is most valuable?
We like the availability of the hardware and the service that we get from FortiGate, as well as the kind of reach that they have as a part of their sales folks. We are also pleased with their responsiveness. These are the parameters by which we rate our partners.
What needs improvement?
The world is moving towards everything being software defined. This is an issue which should be addressed. Things are also moving increasingly towards hardware agnostic appliances, an area in which I would like Fortinet to be more focused and fast moving with that product line.
I will leave it to the OEM to decide which additional features should be included, because everything is available to them, in as much as the way the market is moving and the types of features the competition is offering. The Fortinet people are in a better position than I to determine which features they want to bring in the lower end modules available from their product portfolio.
For how long have I used the solution?
I have been using Fortinet FortiGate Cloud for around a year-and-a-half.
What do I think about the stability of the solution?
So far, we have not faced any challenges with the stability and are pretty happy with the device's performance. It accomplishes many things and is working very well.
What do I think about the scalability of the solution?
While it is difficult for me to address the scalability, this may become an issue in light of the trend for things to move towards being software defined. I have no doubt this will require work to mitigate this issue. From the perspective of scalability, the throughput number of concurrent users are already redefined. Because of the obvious challenges, it would not be possible for us to scale up with the same underlying hardware. However, there are multiple models which exist in the hierarchy. There may be a need to first upgrade when those requirements will need to be filtered.
The limitation is on the hardware, which will eventually have to go once installation becomes completely virtual.
How are customer service and technical support?
I do not have any issues with technical support. So far, everything has been up to snuff.
Which solution did I use previously and why did I switch?
Our use of the solution was a greenfield project for us.
How was the initial setup?
When it comes to the initial setup, I have found Fortinet products to be quite easy.
Deployment is easy. The endpoints are modular and the installation pretty straightforward. Most devices come with a graphical user interface. It is GUI and is pretty easy to configure and deploy.
What's my experience with pricing, setup cost, and licensing?
The pricing is competitive. I am satisfied with it and consider it reasonable.
Which other solutions did I evaluate?
While I prefer not to provide names, we did evaluate Fortinet with a couple of other OEMs. Technically, they were also on par with the kind of services offered by Fortinet. For us, key considerations centered on the responsiveness, the cost strain and the availability of the infrastructure that was provided.
What other advice do I have?
I would recommend the solution to someone who is looking for a faster, more responsive, cost competitive and agile delivery for the equipment. In this geography hierarchy, the sales team is pretty much geared up to support you.
The priorities can vary from one organization to the next. Based on those that we set for ourselves, we felt our needs to be met and this is why we chose to go with the solution.
I rate Fortinet FortiGate Cloud as a seven out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager at ITX360 (Pvt) Ltd
Simplifies data management process and has good technical support services
Pros and Cons
- "The product's valuable features include network management and switching devices from anywhere."
- "The platform's analytics and reporting components could be improved."
What is our primary use case?
My primary use case for this solution is to manage files and analyze reports for a few customers who require these capabilities. We are utilizing the public cloud environment.
How has it helped my organization?
The solution has simplified data management and administrative tasks, reducing the need for local servers and making it easier to use. This has significantly improved our operational efficiency.
What is most valuable?
The product's valuable features include network management and switching devices from anywhere. Additionally, the reporting and analytics parts are very useful for our needs.
What needs improvement?
The platform's analytics and reporting components could be improved. We seek more detailed reports and analytics to serve our business requirements.
Additionally, integration with NetFlow Cloud would be beneficial, eliminating the need for separate licensing.
For how long have I used the solution?
I have used Fortinet FortiGate Cloud for about five to six years.
What do I think about the stability of the solution?
I rate the product stability a nine out of ten.
What do I think about the scalability of the solution?
I rate the platform's scalability of this solution an eight out of ten.
How are customer service and support?
The technical support services are good in terms of quality and response time.
How was the initial setup?
The initial setup was straightforward, taking only a few hours.
What about the implementation team?
The implementation was done in-house.
What's my experience with pricing, setup cost, and licensing?
I rate the product pricing as seven out of ten.
What other advice do I have?
Overall, this solution is very effective for medium-sized companies. It offers valuable features and enhances operational efficiency.
I rate it an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Jul 25, 2024
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