We are using the solution to be able to manage everything from the cloud.
Chief Operating Officer at a tech services company with 11-50 employees
Ability to manage everything from cloud but usability and setup improvement needed
Pros and Cons
- "The ability to manage everything from the cloud is going to be the most valuable by far with this solution."
- "Currently with the solution, if you want to manage more than one FortiGate you have to use a VM, and a VM can control up to 10."
How has it helped my organization?
What is most valuable?
The ability to manage everything from the cloud is going to be the most valuable by far with this solution.
What needs improvement?
Currently with the solution, if you want to manage more than one FortiGate you have to use a VM, and a VM can control up to 10. You need to have a license for each one and it is confusing. Other solutions like Meraki is much more seamless. Easier usability and improving their WebDewey would benefit also.
For how long have I used the solution?
I have been using the solution for a couple of months.
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Fortinet FortiGate Cloud
November 2024
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How was the initial setup?
The overall setup was complex.
What about the implementation team?
It will take us six weeks to implement 20 sites.
What other advice do I have?
I rate Fortinet FortiGate Cloud a six out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Founder at a marketing services firm with 11-50 employees
Easy to learn and use, with good support, but the initial setup should be simplified
Pros and Cons
- "It's quite easy to use, and it's easy to find the necessary information from the web."
- "We need some integration or communication between the endpoint and the firewall."
What is our primary use case?
We use this solution for the basic protection of the on-premises network.
What is most valuable?
It's quite easy to use, and it's easy to find the necessary information from the web.
They have the means to learn how to use Fortinet.
What needs improvement?
The initial set up could be simplified.
When evaluating other solutions, I learned that Sophos for example is able to have the endpoint interact with the firewall. If something goes wrong or if the endpoint is not behaving as it should, it could isolate the endpoint. We need some integration or communication between the endpoint and the firewall.
I would also like to have a bundle available that would include things like EDR and endpoint.
For how long have I used the solution?
I have been using FortiGate Cloud for approximately three years.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
We have not explored the scalability. We purchased what fits our user size and have not had to expand it yet.
We have approximately 20 users.
We plan to continue to use the Fortinet FortiGate Cloud.
How are customer service and technical support?
We are quite satisfied with technical support.
How was the initial setup?
Initially the set up is not that easy. At first, you are familiar with the product and then it has some difficulty in setting it up.
It requires a lot of research before you can finally make it work.
What about the implementation team?
We implemented this solution ourselves. We did not use a vendor team.
What's my experience with pricing, setup cost, and licensing?
There are costs in addition to the standard licensing fee. The license does not include many of the features that are necessary, which means that you have to pay extra for them.
Which other solutions did I evaluate?
I evaluated other products. We chose Fortinet because it was the preferred option.
What other advice do I have?
If you are new to Fortinet, do some research on how to configure it, either through documentation or watching videos.
Recently, I have learned that they have training available and offer certification material and testing on the web.
I would rate Fortinet FortiGate Cloud a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Buyer's Guide
Fortinet FortiGate Cloud
November 2024
Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
815,854 professionals have used our research since 2012.
Information Technology Assistant at a manufacturing company
Very stable, easy to set up, and easy to implement reporting
Pros and Cons
- "It's easy to use and the fact that I can schedule the report to come to my inbox at set times is very convenient for me."
- "The solution should allow users to keep the data for longer than the current periods. I can't get any historic data after more than a month. I would like to be able to, after a year, look for trends from the past 12 months. It would make things much easier."
What is our primary use case?
Fortinet is what we use for our firewall and we get reports from FortiCloud. We use those to see the state of our network. We generally use it for reporting purposes whereby we see what's happening on our network at the end of each day or week.
What is most valuable?
The solution is definitely stable, which is its most valuable feature.
It's easy to use and the fact that I can schedule the report to come to my inbox at set times is very convenient for me.
What needs improvement?
The solution should allow users to keep the data for longer than the current periods. I can't get any historic data after more than a month. I would like to be able to, after a year, look for trends from the past 12 months. It would make things much easier.
For how long have I used the solution?
I've been using the solution for about a year.
What do I think about the stability of the solution?
The solution is quite stable. I haven't run into any issues where there were unexpected crashes or glitches.
What do I think about the scalability of the solution?
I've never attempted to scale the solution, so I'm not sure how easy or difficult it would be to expand if one needed to.
We only have five people using the solution currently. They're all admin and support level individuals.
How are customer service and technical support?
So far, we've been satisfied with technical support.
Which solution did I use previously and why did I switch?
We didn't previously use a different solution. This is the first time we've implemented a product like this.
How was the initial setup?
The initial setup was straightforward. I didn't find there were any complexities.
Deployment only took a few minutes and then it was ready to use.
What about the implementation team?
I handled the implementation myself.
What other advice do I have?
We use the latest version of the solution.
I'd recommend the solution. It's working really well for us and is completely meeting our expectations.
I'd rate the solution eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Very good for remote users
Pros and Cons
- "The solution works well for remote or branch offices."
- "Some configuration changes would be helpful."
What is our primary use case?
We've implemented this solution for our clients.
We are customers of Fortinet and I'm the company owner.
What is most valuable?
The solution works well for remote or branch offices with unlimited links. That's where we've found the most benefit.
What needs improvement?
I'd like to see some configuration changes. The speed seems to be a little better than it was previously but it could still be improved. I'd also like to see a little more provisioning or training on the different scenarios and functions and features. And obviously the price point; it's a tough market out there these days, so for some of our smaller customers the price is quite steep.
How are customer service and technical support?
We have contacted support a couple of times and they're pretty good. It takes a little while to get hold of them but once you do, they're very knowledgeable and they're helpful. We got bounced around for a while so it took time to get to somebody that could actually answer our question as opposed to continually being redirected. We were on site with our clients and it took us a couple of hours to make contact. It wasn't critical.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at a tech services company with 51-200 employees
Stable with good functionality and good pricing
Pros and Cons
- "The functionality of the solution is excellent."
- "The command-line interface could definitely be improved in future iterations. It's lacking right now."
What is our primary use case?
The solution is primarily used as a firewall. We use it as a next generation firewall, however, not SD-WAN, at least, not regularly.
What is most valuable?
The functionality of the solution is excellent.
The pricing is quite good. We find it to be reasonable. It's not too expensive.
What needs improvement?
The integration could be better on the solution. As it is now, there's definitely room for improvement.
The command-line interface could definitely be improved in future iterations. It's lacking right now.
For how long have I used the solution?
I've been using this solution for five years at this point. It's been a while.
What do I think about the stability of the solution?
We haven't heard of anyone having issues with the stability. It's good. There aren't bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We haven't had any complaints about the scalability. If a company needs to expand it, they should be able to do so.
The companies that we deal with vary in size. We work with organizations that can be anywhere from 50 to 5,000 employees.
How was the initial setup?
The initial setup is not complex at all. I found it to be quite straightforward. We didn't have any issues with the implementation.
We have an internal team that handles the maintenance of Fortigate. We have 40 employees that deal with that aspect of the solution.
What's my experience with pricing, setup cost, and licensing?
The pricing is quite reasonable. It's not overly expensive.
What other advice do I have?
We're Fortigate service providers.
I'm not a technician and therefore I don't use the solution on a day to day basis.
That said, I would recommend it to other organizations. It's been reliable and works well for us.
On a scale from one to ten, I'd rate it at a nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Technical Lead at Nubewell
Easy to use, good load balancing, and offers the potential to scale
Pros and Cons
- "The solution is quite stable. I haven't had issues with it crashing on me. I don't recall running into any bugs or glitches. It's very reliable so far."
- "When it comes to technical support, the problem we have found is that if an issue comes, it takes a day to get everything resolved. It could be faster. They can be better at optimizing how they answer tickets in terms of response times. There must be ways to make the process more streamlined. It would make it easier for their clients."
What is most valuable?
The load balancing of the solution is excellent.
The QoS (Quality of Service) provided is very impressive.
What needs improvement?
When it comes to the overall product, I don't see places for improvement. It's excellent.
The cost of the solution is too high. It should be adjusted to be more affordable for companies. Right now, I feel like it's far too much.
For how long have I used the solution?
I've been using the solution for about a year at this point.
What do I think about the stability of the solution?
The solution is quite stable. I haven't had issues with it crashing on me. I don't recall running into any bugs or glitches. It's very reliable so far.
What do I think about the scalability of the solution?
The solution is scalable. We have 150 people on it right now in our company, but if we needed to expand it, I have no doubt it would be relatively easy. In fact, we're beginning to expand a little bit now and plan to increase usage in the future as well.
How are customer service and technical support?
When it comes to technical support, the problem we have found is that if an issue comes, it takes a day to get everything resolved. It could be faster. They can be better at optimizing how they answer tickets in terms of response times. There must be ways to make the process more streamlined. It would make it easier for their clients.
Which solution did I use previously and why did I switch?
We didn't previously use other options before we chose Fortigate Cloud. It was the first one we chose.
How was the initial setup?
The initial setup is straightforward. I don't find it to be complex at all.
Once we went through the documentation and all of the other items, it might have taken a day or so to set everything up and deploy the solution.
What's my experience with pricing, setup cost, and licensing?
The solution is quite expensive.
Which other solutions did I evaluate?
We had a look at Silver Peak and a few other products. However, we heard from the reviews and at other expos that FortiGate would be the right solution for what we required, so we chose to try them out instead.
What other advice do I have?
I'm a user of the solution; I don't have a relationship to Fortigate. I'm not a reseller or integrator.
I don't really have specific advice for other companies considering trying it, however, I think they would enjoy using the product. In terms of stability and ease of use, it's great. It's not complex at all. It's an approachable product.
I'd rate the solution eight out of ten. I'd give it a perfect ten out of ten if we could get more leverage in terms of automation and integration. We'd really like to leverage automation resources in the future.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical support Individual Contributor with 1-10 employees
Centralized administration, all network visibility, and reliable
Pros and Cons
- "I have found centralized administration, cloud UI, and visibility and security on all networks valuable features."
What is most valuable?
I have found centralized administration, cloud UI, and visibility and security on all networks valuable features.
What do I think about the stability of the solution?
The solution has been stable.
What do I think about the scalability of the solution?
We have approximately 10 clients using this solution.
How are customer service and technical support?
The customer support is very good.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is high compare to competitors.
What other advice do I have?
I rate Fortinet FortiGate Cloud a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Network Security Engineer at a tech company with 201-500 employees
Protection which makes IT life simpler and easier to manage
Pros and Cons
- "The template will save time from being wasted on load balancing."
- "Everything related to the graphical user interface should be improved."
What is our primary use case?
Mostly, we use the solution as a preemptive firewall for protection of most of the Active Directories, Azure, our main servers that we migrated and web application servers, those moved to the cloud.
The main purpose of this cloud solution is too greatly simplify IT life, as it does in every facet. It also make things easier to manage.
What needs improvement?
Everything related to the graphical user interface should be improved.
For how long have I used the solution?
We have been using and integrating Fortinet FortiGate Cloud for around two years.
How are customer service and technical support?
There is no need to improve technical support.
How was the initial setup?
When the template is used deployment takes less than two minutes. What is nice about the template is that it provides FortiGate with load balancer capabilities, with the input and output rules relating to it. This will save time from being wasted on load balancing. In contrast, Azure requires that a load balancer be created between two or three VMs. The template provides all of these features, meaning that there is no need to do anything extra. It will create everything by default. The Azure template, not so much.
What about the implementation team?
We are both users and integrators of the solution.
What's my experience with pricing, setup cost, and licensing?
As with us, our customers need not pay for a license. One brings one's own.
What other advice do I have?
I would absolutely recommend this solution to others.
I rate Fortinet FortiGate Cloud as an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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Updated: November 2024
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