We primarily use the solution for firewalls and VPN only.
Principal Architect at Calsoft
Simple, reliable, and offers good support
Pros and Cons
- "It's easy to use."
- "We've not seen any areas for improvement."
What is our primary use case?
What is most valuable?
It's easy to use. There are no specific features that stand out as such, based on my experience. I don't interact with these tools. My job is to just identify a product and get it deployed.
Technical support is good.
The solution is stable.
What needs improvement?
So far, it's been serving all the required purposes. We've not seen any areas for improvement. No missing features come to mind right now.
For how long have I used the solution?
I've been using the solution for more than five years.
Buyer's Guide
Fortinet FortiGate Cloud
January 2025
Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,020 professionals have used our research since 2012.
What do I think about the stability of the solution?
The stability is great. There are no bugs or glitches. It was reliable. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We haven't had to scale yet. I'm not sure how scalable the solution is.
We have a small deployment of about 1,200 users. It's all at the engineering level.
How are customer service and support?
I've been in touch with technical support. They are good. We are satisfied with support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We use CrowdStrike Falcon and FortiGate.
I'm not sure if we have used anything before this solution.
How was the initial setup?
I'm not the end user for these tools. However, I do know about the deployment. It's easy to set up and not complex at all. It takes three to four days.
The deployment was handled by three people.
What's my experience with pricing, setup cost, and licensing?
I don't handle the licensing. I can't speak to the cost of the product.
What other advice do I have?
We are engineering partners with Fortinet.
We're using the latest version of the solution. It was recently patched.
I'd rate the solution eight out of ten.
I would recommend the solution to other users and companies.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Engineering Partners
IT Coordinator at Plasser do Brasil
Helpful support with a great Fortianalyzer feature and has worked perfectly so far
Pros and Cons
- "The Fortianalyzer is the most valuable aspect of this solution"
- "We do find we get a bit of a lag."
What is most valuable?
The Fortianalyzer is the most valuable aspect of this solution.
The initial setup was straightforward as we used a third-party implementor.
Support has been helpful.
What needs improvement?
The analysis could be better.
We do find we get a bit of a lag.
The integration could be better.
Beyond that, it is meeting our needs.
For how long have I used the solution?
I've used the solution for around eight months.
What do I think about the scalability of the solution?
We have around 100 people using the solution.
How are customer service and support?
Technical support has been great. We are satisfied with their capabilities.
How was the initial setup?
It was a straightforward setup as we had a third party manage the process.
What about the implementation team?
We using a company here in Brazil to deliver the solution for us. It's a third-party company.
What other advice do I have?
I'm not sure which version of the solution we are working on. We likely updated it in the last two months.
We're a reseller and Fortigate partner.
It's worked perfectly for us, and we are happy with the product.
I'd rate the solution nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Buyer's Guide
Fortinet FortiGate Cloud
January 2025
Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,020 professionals have used our research since 2012.
Professional Operating Systems and Databases at Entel Bolivia
Simple maintenance, straightforward configuration, and beneficial modularity
Pros and Cons
- "The most valuable features of Fortinet FortiGate Cloud are ease of use and the simplicity of maintenance and configuration. Additionally, the modularity of the solution is very easy to handle, it is convenient."
- "We needed to do some training to be able to implement Fortinet FortiGate Cloud and after the training, we did the implementation in-house."
What is our primary use case?
Fortinet FortiGate Cloud is used primarily for network and application protection.
What is most valuable?
The most valuable features of Fortinet FortiGate Cloud are ease of use and the simplicity of maintenance and configuration. Additionally, the modularity of the solution is very easy to handle, it is convenient.
For how long have I used the solution?
I have been using Fortinet FortiGate Cloud for one year and a half.
What do I think about the stability of the solution?
I have found Fortinet FortiGate Cloud to be highly stable.
What do I think about the scalability of the solution?
Fortinet FortiGate Cloud is scalable.
We have approximately 1,000 users that use the solution in my organization.
How was the initial setup?
Fortinet FortiGate Cloud's initial configuration is very straightforward. After the deployment, it does not take more than a week to have it fully configured and in production.
What about the implementation team?
We needed to do some training to be able to implement Fortinet FortiGate Cloud and after the training, we did the implementation in-house.
What was our ROI?
We are not measuring the return of investment (ROI) from a specific point of view, because we are using it in the information technology area. We are not selling services through this particular security element, we don't have that measure at this moment, but from our point of view, the ROI is fine.
What's my experience with pricing, setup cost, and licensing?
The license for Fortinet FortiGate Cloud is annual.
What other advice do I have?
I rate Fortinet FortiGate Cloud an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Company Owner at BCMC
Easy to use and stable with good technical support
Pros and Cons
- "The solution is very easy to use."
- "There are European and US clouds and sometimes we mix them up. The solution should make determining the clouds more clear, or make one cloud instead of having separate ones."
What is our primary use case?
We primarily use the solution for configuration management and network management.
What is most valuable?
The solution is very easy to use.
The technical support is very good. You only need to have a good internet connection in order to use it.
What needs improvement?
When you login to Forticloud you get directed to the Global site, even if you are based in Europe and you have to switch manually to the European site which can be confusing when you are not familiar to Forticloud, especially in the beginning and when you want to setup your first device. This should be more like a question when you log in, are you based in the US or are you based in Europe?
Pretty straight forward
For how long have I used the solution?
I've been using the solution for four years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is fairly scalable. You can add and remove products yourself. Right now we have four users on it. At this time, we don't plan to increase usage.
How are customer service and technical support?
Technical support is good if you ask the right questions. If you are specific, you'll be able to go straight through to the correct level of support.
Which solution did I use previously and why did I switch?
We did not previously use a different solution. We've been very satisfied with this service and don't plan to change.
How was the initial setup?
The initial setup is straightforward.
What about the implementation team?
I handled the implementation myself.
What other advice do I have?
We use the solution fairly regularly, on a daily basis. We're partners and resellers of the solution.
I'd recommend the solution. It's very good.
I'd rate the solution eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at a tech services company with 51-200 employees
Stable with good functionality and good pricing
Pros and Cons
- "The functionality of the solution is excellent."
- "The command-line interface could definitely be improved in future iterations. It's lacking right now."
What is our primary use case?
The solution is primarily used as a firewall. We use it as a next generation firewall, however, not SD-WAN, at least, not regularly.
What is most valuable?
The functionality of the solution is excellent.
The pricing is quite good. We find it to be reasonable. It's not too expensive.
What needs improvement?
The integration could be better on the solution. As it is now, there's definitely room for improvement.
The command-line interface could definitely be improved in future iterations. It's lacking right now.
For how long have I used the solution?
I've been using this solution for five years at this point. It's been a while.
What do I think about the stability of the solution?
We haven't heard of anyone having issues with the stability. It's good. There aren't bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We haven't had any complaints about the scalability. If a company needs to expand it, they should be able to do so.
The companies that we deal with vary in size. We work with organizations that can be anywhere from 50 to 5,000 employees.
How was the initial setup?
The initial setup is not complex at all. I found it to be quite straightforward. We didn't have any issues with the implementation.
We have an internal team that handles the maintenance of Fortigate. We have 40 employees that deal with that aspect of the solution.
What's my experience with pricing, setup cost, and licensing?
The pricing is quite reasonable. It's not overly expensive.
What other advice do I have?
We're Fortigate service providers.
I'm not a technician and therefore I don't use the solution on a day to day basis.
That said, I would recommend it to other organizations. It's been reliable and works well for us.
On a scale from one to ten, I'd rate it at a nine.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Technical Lead at Nubewell
Easy to use, good load balancing, and offers the potential to scale
Pros and Cons
- "The solution is quite stable. I haven't had issues with it crashing on me. I don't recall running into any bugs or glitches. It's very reliable so far."
- "When it comes to technical support, the problem we have found is that if an issue comes, it takes a day to get everything resolved. It could be faster. They can be better at optimizing how they answer tickets in terms of response times. There must be ways to make the process more streamlined. It would make it easier for their clients."
What is most valuable?
The load balancing of the solution is excellent.
The QoS (Quality of Service) provided is very impressive.
What needs improvement?
When it comes to the overall product, I don't see places for improvement. It's excellent.
The cost of the solution is too high. It should be adjusted to be more affordable for companies. Right now, I feel like it's far too much.
For how long have I used the solution?
I've been using the solution for about a year at this point.
What do I think about the stability of the solution?
The solution is quite stable. I haven't had issues with it crashing on me. I don't recall running into any bugs or glitches. It's very reliable so far.
What do I think about the scalability of the solution?
The solution is scalable. We have 150 people on it right now in our company, but if we needed to expand it, I have no doubt it would be relatively easy. In fact, we're beginning to expand a little bit now and plan to increase usage in the future as well.
How are customer service and technical support?
When it comes to technical support, the problem we have found is that if an issue comes, it takes a day to get everything resolved. It could be faster. They can be better at optimizing how they answer tickets in terms of response times. There must be ways to make the process more streamlined. It would make it easier for their clients.
Which solution did I use previously and why did I switch?
We didn't previously use other options before we chose Fortigate Cloud. It was the first one we chose.
How was the initial setup?
The initial setup is straightforward. I don't find it to be complex at all.
Once we went through the documentation and all of the other items, it might have taken a day or so to set everything up and deploy the solution.
What's my experience with pricing, setup cost, and licensing?
The solution is quite expensive.
Which other solutions did I evaluate?
We had a look at Silver Peak and a few other products. However, we heard from the reviews and at other expos that FortiGate would be the right solution for what we required, so we chose to try them out instead.
What other advice do I have?
I'm a user of the solution; I don't have a relationship to Fortigate. I'm not a reseller or integrator.
I don't really have specific advice for other companies considering trying it, however, I think they would enjoy using the product. In terms of stability and ease of use, it's great. It's not complex at all. It's an approachable product.
I'd rate the solution eight out of ten. I'd give it a perfect ten out of ten if we could get more leverage in terms of automation and integration. We'd really like to leverage automation resources in the future.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Specialist at a comms service provider with 11-50 employees
Useful ISP feature, reliable, and good support
Pros and Cons
- "The IPS and firewall function is valuable in Fortinet FortiGate Cloud."
- "The solution could improve by having a Russian interface."
What is our primary use case?
We use Fortinet FortiGate Cloud as a firewall to connect safely to the internet.
What is most valuable?
The IPS and firewall function is valuable in Fortinet FortiGate Cloud.
What needs improvement?
We have found that the antivirus functions are very bad in Fortinet FortiGate Cloud and we don't use the antivirus anymore. Additionally, the FortiADC has bad quality.
The solution could improve by having a Russian interface.
For how long have I used the solution?
I have been using Fortinet FortiGate Cloud for approximately 10 years.
What do I think about the stability of the solution?
Fortinet FortiGate Cloud is a stable solution.
What do I think about the scalability of the solution?
I have found Fortinet FortiGate Cloud to be scalable.
Our organization is not large, we have approximately 15 workers in my organization using it.
How are customer service and support?
Fortinet FortiGate Cloud technical support is not bad. The support is mostly very good.
How was the initial setup?
The Fortinet FortiGate Cloud installation was not a problem but we have some local laws which make some restrictions for deployment cloud solutions. A lot of our customers use the premise version, not the cloud. The full deployment is not in one day, because we need to agree on a lot of details with our customers and it takes time. A typical time of the deployment can take approximately two to four weeks.
Unfortunately, we bought this solution for our main customer, and we had some problems deploying it correctly because its features didn't want to work. We have a lot of experience to install FortiGate and Fortinet solutions. However, we have faced some problems with Fortinet mainly.
What about the implementation team?
We have a few workers that do the maintenance for the solution.
What's my experience with pricing, setup cost, and licensing?
Fortinet has only an annual payment method. There is no monthly payment option.
They have only one standard license without any additional features.
What other advice do I have?
We plan on using this solution in the future if our customers require it. If not then we will move to other solutions that will fit our client's needs.
Fortinet FortiGate Cloud is very useful to save logs. If you do not have hardware equipment, you may use this solution. If you don't want to implement and deploy hardware, this is a good choice.
I rate Fortinet FortiGate Cloud an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Founder at a marketing services firm with 11-50 employees
Easy to learn and use, with good support, but the initial setup should be simplified
Pros and Cons
- "It's quite easy to use, and it's easy to find the necessary information from the web."
- "We need some integration or communication between the endpoint and the firewall."
What is our primary use case?
We use this solution for the basic protection of the on-premises network.
What is most valuable?
It's quite easy to use, and it's easy to find the necessary information from the web.
They have the means to learn how to use Fortinet.
What needs improvement?
The initial set up could be simplified.
When evaluating other solutions, I learned that Sophos for example is able to have the endpoint interact with the firewall. If something goes wrong or if the endpoint is not behaving as it should, it could isolate the endpoint. We need some integration or communication between the endpoint and the firewall.
I would also like to have a bundle available that would include things like EDR and endpoint.
For how long have I used the solution?
I have been using FortiGate Cloud for approximately three years.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
We have not explored the scalability. We purchased what fits our user size and have not had to expand it yet.
We have approximately 20 users.
We plan to continue to use the Fortinet FortiGate Cloud.
How are customer service and technical support?
We are quite satisfied with technical support.
How was the initial setup?
Initially the set up is not that easy. At first, you are familiar with the product and then it has some difficulty in setting it up.
It requires a lot of research before you can finally make it work.
What about the implementation team?
We implemented this solution ourselves. We did not use a vendor team.
What's my experience with pricing, setup cost, and licensing?
There are costs in addition to the standard licensing fee. The license does not include many of the features that are necessary, which means that you have to pay extra for them.
Which other solutions did I evaluate?
I evaluated other products. We chose Fortinet because it was the preferred option.
What other advice do I have?
If you are new to Fortinet, do some research on how to configure it, either through documentation or watching videos.
Recently, I have learned that they have training available and offer certification material and testing on the web.
I would rate Fortinet FortiGate Cloud a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Updated: January 2025
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