We use Fortinet FortiGate Cloud as a firewall to connect safely to the internet.
Specialist at a comms service provider with 11-50 employees
Useful ISP feature, reliable, and good support
Pros and Cons
- "The IPS and firewall function is valuable in Fortinet FortiGate Cloud."
- "The solution could improve by having a Russian interface."
What is our primary use case?
What is most valuable?
The IPS and firewall function is valuable in Fortinet FortiGate Cloud.
What needs improvement?
We have found that the antivirus functions are very bad in Fortinet FortiGate Cloud and we don't use the antivirus anymore. Additionally, the FortiADC has bad quality.
The solution could improve by having a Russian interface.
For how long have I used the solution?
I have been using Fortinet FortiGate Cloud for approximately 10 years.
Buyer's Guide
Fortinet FortiGate Cloud
March 2025

Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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What do I think about the stability of the solution?
Fortinet FortiGate Cloud is a stable solution.
What do I think about the scalability of the solution?
I have found Fortinet FortiGate Cloud to be scalable.
Our organization is not large, we have approximately 15 workers in my organization using it.
How are customer service and support?
Fortinet FortiGate Cloud technical support is not bad. The support is mostly very good.
How was the initial setup?
The Fortinet FortiGate Cloud installation was not a problem but we have some local laws which make some restrictions for deployment cloud solutions. A lot of our customers use the premise version, not the cloud. The full deployment is not in one day, because we need to agree on a lot of details with our customers and it takes time. A typical time of the deployment can take approximately two to four weeks.
Unfortunately, we bought this solution for our main customer, and we had some problems deploying it correctly because its features didn't want to work. We have a lot of experience to install FortiGate and Fortinet solutions. However, we have faced some problems with Fortinet mainly.
What about the implementation team?
We have a few workers that do the maintenance for the solution.
What's my experience with pricing, setup cost, and licensing?
Fortinet has only an annual payment method. There is no monthly payment option.
They have only one standard license without any additional features.
What other advice do I have?
We plan on using this solution in the future if our customers require it. If not then we will move to other solutions that will fit our client's needs.
Fortinet FortiGate Cloud is very useful to save logs. If you do not have hardware equipment, you may use this solution. If you don't want to implement and deploy hardware, this is a good choice.
I rate Fortinet FortiGate Cloud an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Founder at a marketing services firm with 11-50 employees
Easy to learn and use, with good support, but the initial setup should be simplified
Pros and Cons
- "It's quite easy to use, and it's easy to find the necessary information from the web."
- "We need some integration or communication between the endpoint and the firewall."
What is our primary use case?
We use this solution for the basic protection of the on-premises network.
What is most valuable?
It's quite easy to use, and it's easy to find the necessary information from the web.
They have the means to learn how to use Fortinet.
What needs improvement?
The initial set up could be simplified.
When evaluating other solutions, I learned that Sophos for example is able to have the endpoint interact with the firewall. If something goes wrong or if the endpoint is not behaving as it should, it could isolate the endpoint. We need some integration or communication between the endpoint and the firewall.
I would also like to have a bundle available that would include things like EDR and endpoint.
For how long have I used the solution?
I have been using FortiGate Cloud for approximately three years.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
We have not explored the scalability. We purchased what fits our user size and have not had to expand it yet.
We have approximately 20 users.
We plan to continue to use the Fortinet FortiGate Cloud.
How are customer service and technical support?
We are quite satisfied with technical support.
How was the initial setup?
Initially the set up is not that easy. At first, you are familiar with the product and then it has some difficulty in setting it up.
It requires a lot of research before you can finally make it work.
What about the implementation team?
We implemented this solution ourselves. We did not use a vendor team.
What's my experience with pricing, setup cost, and licensing?
There are costs in addition to the standard licensing fee. The license does not include many of the features that are necessary, which means that you have to pay extra for them.
Which other solutions did I evaluate?
I evaluated other products. We chose Fortinet because it was the preferred option.
What other advice do I have?
If you are new to Fortinet, do some research on how to configure it, either through documentation or watching videos.
Recently, I have learned that they have training available and offer certification material and testing on the web.
I would rate Fortinet FortiGate Cloud a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Buyer's Guide
Fortinet FortiGate Cloud
March 2025

Learn what your peers think about Fortinet FortiGate Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
Network and System Engineer at Logiciel Pvt Limited
Stable product with an easy installation process
Pros and Cons
- "The platform is scalable."
- "When we fully utilize certain functions, the CPU and memory utilization can reach 100% or more, causing the system to become unresponsive during production hours."
What is our primary use case?
We use the product to manage our licensing, monitor our devices, and maintain our security posture.
What is most valuable?
The solution is easy to use with a convenient interface. We can install it and get it running within a few hours.
What needs improvement?
When we fully utilize certain functions, the CPU and memory utilization can reach 100% or more, causing the system to become unresponsive during production hours.
There could be a lighter and improved central management system to ensure reliability during peak usage.
For how long have I used the solution?
We have been working with Fortinet FortiGate Cloud for one year.
What do I think about the stability of the solution?
The platform is stable.
What do I think about the scalability of the solution?
The platform is scalable.
How was the initial setup?
The initial setup process was straightforward. The deployment took approximately one week.
What about the implementation team?
Our implementation strategy involved collecting information, analyzing it, connecting with users, and selecting the best security options for our organization. We then procured the firewall with the help of a vendor.
We have a maintenance license and maintain our security plans and the firewall in-house.
What's my experience with pricing, setup cost, and licensing?
We evaluated Sophos Firewall. In comparison, Fortinet FortiGate Cloud is easy to use.
What other advice do I have?
We use an ecosystem of related products, including a management solution, which we have configured to manage multiple projects efficiently, enhancing our overall security posture.
I recommend Fortinet FortiGate Cloud to others and rate it an eight.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Aug 16, 2024
Flag as inappropriateAssistant Manager at Metro Infrasys Private Limited
The solution's key features are the user interface and ease of access
Pros and Cons
- "FortiGate Cloud's key features are the user interface and ease of access."
- "It would be better for us if Fortinet provided a private cloud, and they should provide more security on the public cloud. There are some minor issues with security with the public cloud. For example, anyone with a link can access the public cloud."
What is most valuable?
FortiGate Cloud's key features are the user interface and ease of access.
What needs improvement?
It would be better for us if Fortinet provided a private cloud, and they should provide more security on the public cloud. There are some minor issues with security with the public cloud. For example, anyone with a link can access the public cloud.
For how long have I used the solution?
I've worked with FortiGate Cloud for approximately seven months.
What do I think about the stability of the solution?
FortiGate Cloud is stable.
What do I think about the scalability of the solution?
FortiGate Cloud is scalable.
How are customer service and support?
Fortinet support is awesome.
How was the initial setup?
Setting up FortiGate Cloud is complex, but the Fortinet team completely set the solution up, so we didn't need to do anything on our end. They only gave us the username and password.
What about the implementation team?
We used the Fortinet team.
What other advice do I have?
I rate Fortinet FortiGate eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Has a simple setup process, but the reporting capabilities need improvement
Pros and Cons
- "Fortinet FortiGate Cloud has valuable firewall, SSL VPN, and web filtering features."
- "The platform's reporting and analysis capabilities need improvement."
What is our primary use case?
We use the application for network security purposes.
What is most valuable?
Fortinet FortiGate Cloud has valuable firewall, SSL VPN, and web filtering features.
What needs improvement?
The platform's reporting and analysis capabilities need improvement.
For how long have I used the solution?
We have been using Fortinet FortiGate Cloud for 15 years.
What do I think about the stability of the solution?
I rate the platform's stability a five out of ten.
What do I think about the scalability of the solution?
I rate the platform's scalability a five out of ten.
How are customer service and support?
The technical support services are good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup process is easy. It is already integrated into the cloud.
What's my experience with pricing, setup cost, and licensing?
Fortinet FortiGate Cloud is more inexpensive than other vendors.
Which other solutions did I evaluate?
Based on our evaluation, Palo Alto works better than Fortinet FortiGate Cloud, particularly due to its global presence with multiple points of presence (POPs).
What other advice do I have?
I don't recommend Fortinet FortiGate Cloud to others. They could improve reporting and analytics capabilities. I rate it a five out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
President at Highlands Computer Technologies, LLC
100% managed solution that saves on configuration time
Pros and Cons
- "FortiGate Cloud's most valuable feature is that it's 100% managed."
- "FortiGate Cloud could be improved with increased granularity for our control."
What is our primary use case?
I mainly use FortiGate Cloud for site-to-site VPNs, user VPNs, SD-WAN, and to help with our void deployments.
How has it helped my organization?
Fortigate Cloud rules out a lot of user errors.
What is most valuable?
FortiGate Cloud's most valuable feature is that it's 100% managed.
What needs improvement?
FortiGate Cloud could be improved with increased granularity for our control. In the next release, I'd like Fortinet to include integrated endpoint protection and for the user and SSL VPNs to have the same cloud protection.
For how long have I used the solution?
I've been using FortiGate Cloud for just over a year.
What do I think about the stability of the solution?
FortiGate Cloud's stability is pretty good.
What do I think about the scalability of the solution?
FortiGate Cloud's scalability is pretty good.
How are customer service and support?
Fortinet's technical support has been pretty good.
How was the initial setup?
The initial setup was really straightforward, and deployment took no longer than half an hour.
What about the implementation team?
We used an in-house team.
What was our ROI?
There's a lot of return with FortiGate Cloud - it saves me a lot on configuration time, and there are a lot fewer headaches overall.
What's my experience with pricing, setup cost, and licensing?
FortiGate Cloud was the most affordable option I knew of, but their new pricing is less of a bargain as it has fewer levels.
What other advice do I have?
I would give FortiGate Cloud a rating of eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at Irvine Systems
Offers very good network performance and efficiency
Pros and Cons
- "The solution offers good network performance and efficiency."
- "Lacks some security against external attacks."
What is our primary use case?
We use the solution to protect our office facilities. We have it deployed on a couple of hundred devices and we have about 30 users. We are customers of Fortinet and I'm the CEO.
What is most valuable?
The solution offers very good network performance and efficiency.
What needs improvement?
We had a problem with external attacks in the previous solution we were using so I'd always like to see additional security around that problem.
For how long have I used the solution?
I've been using this solution for six months.
What do I think about the stability of the solution?
The solution is very stable.
How are customer service and support?
Fortinet has very comprehensive documentation, so we haven't communicated with technical support.
How was the initial setup?
The initial setup is relatively straightforward and took us a couple of days. We did it ourselves and once it was up and running, everything went smoothly.
What's my experience with pricing, setup cost, and licensing?
We pay a one-off licensing fee and an installation license. It's all-inclusive.
What other advice do I have?
We introduced FortiGate to our customers because we know it works properly and our customers are satisfied with it. We don't have any concerns about the product.
I rate the solution nine out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solutions Integrator at ASC
High protection levels, stable, and excellent support
Pros and Cons
- "The most valuable features of Fortinet FortiGate Cloud are the protection of internal and remote systems."
- "The interface and dashboards should improve in Fortinet FortiGate Cloud. Other solutions have better graphical interfaces."
What is our primary use case?
My clients are using Fortinet FortiGate Cloud for network protection.
What is most valuable?
The most valuable features of Fortinet FortiGate Cloud are the protection of internal and remote systems.
What needs improvement?
The interface and dashboards should improve in Fortinet FortiGate Cloud. Other solutions have better graphical interfaces.
For how long have I used the solution?
We have been using Fortinet FortiGate Cloud within the past 12 months.
What do I think about the stability of the solution?
Fortinet FortiGate Cloud is stable.
What do I think about the scalability of the solution?
The scalability of Fortinet FortiGate Cloud is good.
How are customer service and support?
The technical support is very good.
How was the initial setup?
The initial setup of Fortinet FortiGate Cloud is simple.
What about the implementation team?
We have a team that does the implementation of Fortinet FortiGate Cloud.
What other advice do I have?
My advice to others is to review all the solutions in the market but I think Fortinet FortiGate Cloud is a very good solution for many use cases.
I rate Fortinet FortiGate Cloud a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

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Updated: March 2025
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