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Fortinet FortiMail pros and cons

Vendor: Fortinet

4.3 out of 5

63 reviews
94% willing to recommend

1,201 followers

Pros & Cons summary

Fortinet FortiMail is recognized for its anti-spam and anti-phishing capabilities, enhancing security management through integration with FortiGate. It offers scalability and stability for various deployments, backed by 24/7 technical support. Key features include virus outbreak prevention and FortiSandbox integration. However, Fortinet FortiMail would benefit from improved affordability, cost-effectiveness, smoother implementation, and enhanced cloud integration. Frequent updates can cause downtime, affecting efficiency, while technical support needs faster responsiveness.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Fortinet FortiMail is recognized for its high detection rate and effective email filtering capabilities.

Integration with FortiSandbox enhances security by minimizing spam and phishing attacks.

It is highly valued for its scalability and stability, making it suitable for large implementations.

The anti-spam and anti-virus features are among the most valuable, efficiently controlling spam and phishing.

Fortinet FortiMail boasts strong technical support, with quick response times and knowledgeable assistance.

CONS

Fortinet FortiMail's pricing strategy requires improvement and should be more affordable for users.

High Availability features in Fortinet FortiMail need enhancement to prevent downtime during updates.

Fortinet FortiMail could benefit from more advanced artificial intelligence and threat-intelligence feeds from multiple sources.

Subscription management in Fortinet FortiMail should be revised to prevent service interruption upon expiration.

Fortinet FortiMail's technical support responsiveness should be faster and more reliable.

Fortinet FortiMail Pros review quotes

IA

Group IT Manager at a manufacturing company with 1,001-5,000 employees

Feb 10, 2020

Troubleshooting is very simple because you can see where the email was not delivered and why it would be considered as spam.

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HS

Group Senior Network Administrator at a tech services company with 51-200 employees

Aug 30, 2019

This excellent email gateway minimizes spam, inspects suspicious emails and isolates infected attachments with little administrative effort.

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National food at Qarshi industries pvt ltd

May 23, 2023

After implementing FortiMail, the spam, and malicious emails we receive have significantly reduced, making it much simpler to manage.

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Fortinet FortiMail

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Learn what your peers think about Fortinet FortiMail. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.

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FP

Flamur Prapashtica

Head of Security Management at Ipko Telecommunications

Oct 4, 2022

Fortinet FortiMail has a lot of valuable features. It works great. It also has an antivirus feature. Support for Fortinet FortiMail was also great when my team wanted to block some geographic IPs, but couldn't figure out how to do it. The support team provided clear communication on how to resolve that issue. Another valuable feature of Fortinet FortiMail is SPAM filtering which tells you how many spammy emails you've received. Based on my current use cases, I'm happy with Fortinet FortiMail.

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SC

Owner at Ampec Data Service srl

Sep 15, 2022

The biggest implementation my team has done for Fortinet FortiMail was for more than five thousand people, and the most valuable feature was its anti-spam feature.

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CTO at Exceed NetSec LLC

Jan 19, 2024

FortiMail possesses notable strengths, and one key feature is its store-and-forward concept.

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Co-founder at Korunet

Sep 28, 2021

The GUI isn't hard to use. When we do a demo and explain the features of Fortinet products to our customers, they understand very quickly. They can easily manage their systems without us.

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EG

EnayatGalsulkar

Manager for Information Technology at BIC

Dec 16, 2022

We found the initial setup to be mostly straightforward.

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AS

Alexander Schweder

Network Engineer at Static IPs Bremerhaven-2

Sep 2, 2024

The product helps users handle security challenges as it offers prefiltering options and does relatively good incident reporting.

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RS

Database/Server Specialist Computer Services at a university with 201-500 employees

Aug 26, 2020

The solution can scale.

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Show 10 more reviews (out of 62)

Fortinet FortiMail Cons review quotes

IA

Group IT Manager at a manufacturing company with 1,001-5,000 employees

Feb 10, 2020

An additional feature that could be added is a pop-up screen notifying you that an email has been blocked, without having to double click on it to take you there it could provide you with a summary explaining why it was on hold or why was it spam when you hover over it with your cursor.

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HS

Group Senior Network Administrator at a tech services company with 51-200 employees

Aug 30, 2019

The product could incorporate even more artificial intelligence to enhance the functionality, but it is a competetive and intelligent product as it.

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National food at Qarshi industries pvt ltd

May 23, 2023

I believe there is room for enhancement in content and web security features.

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Fortinet FortiMail

Free Report: Fortinet FortiMail Reviews and More

Learn what your peers think about Fortinet FortiMail. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.

842,767 professionals have used our research since 2012.

FP

Flamur Prapashtica

Head of Security Management at Ipko Telecommunications

Oct 4, 2022

What's missing in Fortinet FortiMail is some sandbox information for some of the emails. It's probably configuration-based, where it could be configured on some emails. For example, there was malware in some emails that weren't detected in some of the Fortinet FortiMail sessions, but it should have been configured from my company's end to better catch scam emails, but overall, the solution is okay. At the moment, my company is okay with the current Fortinet FortiMail offerings, but in the past, because of a lack of understanding, my team wasn't able to quickly implement the geographical IP blocking feature. It was time-consuming to implement that feature, but that wasn't a fault of Fortinet FortiMail. The issue was from my team's end, but just by emailing the support team, that issue was resolved, so right now, there isn't any additional feature I'd like added to Fortinet FortiMail.

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SC

Owner at Ampec Data Service srl

Sep 15, 2022

It's difficult for me to talk about areas for improvement in Fortinet FortiMail because I'm the general manager of the company and I'm an engineer with knowledge about the solution, but I'm not deeply involved in its implementation. As I mentioned previously, Fortinet FortiMail is also being used within the company, and I'm happy with its functionality, but sometimes, attacks pass and avoid the Fortinet FortiMail filters, but those could be very sophisticated attacks. There could still be an improvement in the filtering feature of the solution, though the security of Fortinet FortiMail is okay for me because I believe you can't implement one hundred percent security in any solution. The initial setup for the solution also needs improvement. The setup is supposed to be simple, but then the customer starts to complain that some of the false positive emails are reaching quarantine, so my team has to configure it again. There have been instances when Fortinet FortiMail rejects valid emails because some of the service partners of the customer have not been configured accurately, so the system considered valid mails as attacks to be quarantined, so aside from improving the filters, there should also be an improvement in the categorization of emails in the server. My team has to modify the configuration so that valid emails could pass and for Fortinet FortiMail to correctly filter the SPAM traffic. A feature that could be added to Fortinet FortiMail in its next release is advanced AI, so it can analyze and decide accurately on which mail is valid and which mail is SPAM.

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CTO at Exceed NetSec LLC

Jan 19, 2024

Improving the upgrade process, making it more user-friendly, and simplifying the management of hardware components could enhance the overall user experience and appeal of Fortinet's email security solution.

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Co-founder at Korunet

Sep 28, 2021

Maybe FortiMail's integration could be better.

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EG

EnayatGalsulkar

Manager for Information Technology at BIC

Dec 16, 2022

They should add a lot of threat-intelligence feeds from different sources - not only from one source (FortiGuard).

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AS

Alexander Schweder

Network Engineer at Static IPs Bremerhaven-2

Sep 2, 2024

The product's price is an area with shortcomings, making it an area where improvements are required.

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RS

Database/Server Specialist Computer Services at a university with 201-500 employees

Aug 26, 2020

Sometimes it takes a little bit too long to determine if an email is good or not. If they could shorten that time span, it'd be so much better. It does delay our email, which does not make users happy. That said, I would have to say we have not been blacklisted for quite a while now.

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Show 10 more reviews (out of 59)

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Product Categories

Product Categories

Fortinet Security Operations (SecOps) Platform

Fortinet Cloud Security

Popular Comparisons

Popular Comparisons

Microsoft Defender for Office 365 vs Fortinet FortiMail

Proofpoint Email Protection vs Fortinet FortiMail

Cloudflare One vs Fortinet FortiMail

Microsoft Exchange Online Protection (EOP) vs Fortinet FortiMail

Cisco Secure Email vs Fortinet FortiMail

Check Point Harmony Email & Collaboration vs Fortinet FortiMail

Abnormal Security vs Fortinet FortiMail

Avanan vs Fortinet FortiMail

Trend Micro Email Security vs Fortinet FortiMail

Sophos Email vs Fortinet FortiMail

TitanHQ SpamTitan vs Fortinet FortiMail

IRONSCALES vs Fortinet FortiMail

Perception Point Advanced Email Security vs Fortinet FortiMail

Barracuda Email Protection vs Fortinet FortiMail

Trellix Collaboration Security vs Fortinet FortiMail

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