Fortinet FortiMail Reviews

We primarily use the solution to protect the mail of our customers. We have a big device installed in our data center and we offer managed services. Most of our clients have Office 365 and they need that protected. 

The antiphishing capabilities are very good. 

It has good antispam features. 

The solution is stable. 

It would be better if it were easier to install.

The solution doesn't scale easily.

I started using this solution for a couple of years.

We haven't had any issues with the solution. It is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. 

The solution is a bit scalable. However, that's based on the size of the hardware that's available at the outset. If you are planning to install dedicated hardware, you need to size the device to meet the needs. 

I've never dealt with technical support. That would be handled by another department. 

I also have some experience with Check Point. I've recently looked into comparisons between Check Point and Fortinet to show to a client. I find Check Point Harmony easier to set up.

The initial setup could be easier as it is a bit difficult. I'd rate the ease of implementation six out of ten.

We have hardware in our data center. For us, this is deployed on-premises; however, for our clients, it's available on the cloud. 

I'd rate the solution seven out of ten. 

We're partners and resellers. 

Fortinet FortiMail is a very powerful product we use to protect our emails from spam attacks and malicious emails.

The most valuable feature of Fortinet FortiMail is its fully detailed dashboard. Fortinet FortiMail is fully integrated with other Fortinet products, including the firewall, the analyzer, and the manager.

Fortinet FortiMail's pricing could be improved.

I have been using Fortinet FortiMail for three years.

Fortinet FortiMail is a very stable solution.

I rate Fortinet FortiMail ten out of ten for stability.

Around 130 to 180 users are using Fortinet FortiMail in our organization.

I rate Fortinet FortiMail ten out of ten for scalability.

Fortinet FortiMail's technical support team is very supportive.

Positive

The solution’s initial setup is easy.

We did Fortinet FortiMail's implementation and installation within one hour.

Fortinet FortiMail is a little bit expensive. I rate Fortinet FortiMail a four out of ten for pricing.

I am using the latest version of Fortinet FortiMail.

Fortinet FortiMail needs no maintenance other than upgrades.

I would recommend Fortinet FortiMail to other users.

Overall, I rate Fortinet FortiMail ten out of ten.

We are using Fortinet FortiMail as our email gateway.

Before implementing Fortinet FortiMail, our organization struggled with a high volume of spam emails. However, since deploying this product, we have seen a complete eradication of spam and have been able to function more efficiently as a result. As a utility company in the capital city of Kenya, it is crucial that we are able to communicate effectively and avoid any unnecessary distractions, and this solution has allowed us to do just that.

The key benefits of this solution are its user-friendly interface and clear instructions, as well as the wealth of online resources and helpful health community available for support. These features make it easy for users to navigate and utilize the solution effectively.

The solution's pricing is flexible and can be adjusted for African utility companies. Microsoft often offers special pricing formulas for African governments and organizations and it is similar to Fortinet FortiMail. In my country, government institutions receive discounted pricing from Fortinet FortiMail.

I have been using Fortinet FortiMail for one and a half years.

The solution is stable. It has never crashed once in and the half years we have been using it.

The solution is scalable because we were able to increase the number of emails without any issues and we can continue using the solution without any problems. We have approximately 3,500 users using this solution.

Some examples of the technical support provided for the solution include addressing my initial setup questions and helping me navigate the steep learning curve. As a result, I was able to become more proficient in using the solution and the need for further escalation decreased.

I rate the support from Fortinet FortiMail a ten out of ten.

Positive

We did not use another solution prior to Fortinet FortiMail. However, our ISP did handle the anti-spamming for us.

The initial setup of the solution was easy to accomplish. The engineer took only a few hours to complete it, starting in the afternoon and finishing by 5:00 pm.

The solution was implemented by a third-party engineer from Fortinet FortiMail East Africa. After setting it up, he trained me on how to support it. In case of any issues, he was always available to provide assistance.

The solution's ROI can be seen in the decrease in spam emails, which previously caused the exchange server to shut down and disrupted communication with customers. This led to a decrease in monthly collections, but the implementation of the solution allowed for 24/7 communication and stabilized the end-of-month collections.

We paid approximately $30,000 for the solution. It is less expensive than some other solutions. We have one license that carries all the features that we wanted.

We evaluated Checkpoint. We chose Fortinet FortiMail because of its cost-effective pricing and ease of deployment and maintenance. The technical maintenance and troubleshooting were also simpler compared to Checkpoint.

I do the maintenance of the solution. It requires updates every few months.

If somebody wants a good solution that is cost-effective and works well, I would recommend Fortinet FortiMail.

I rate Fortinet FortiMail a nine out of ten.

In my company, we use Fortinet FortiMail for its email security capabilities.

The most valuable feature of the solution is its interface, allowing users to get around the solution easily. The integration capabilities in the solution are also very easy.

There is not much about the solution that I would like to improve. I am satisfied with what the solution has to offer.

Fortinet FortiMail's technical support team has shortcomings and needs improvement.

I have been using Fortinet FortiMail for two years. I use the solution's latest version. I am an end user of the product.

Stability-wise, I rate the solution a nine out of ten.

Scalability-wise, I rate the solution an eight out of ten.

Though unsure, more than 500 people in my organization use the solution.

I rate the technical support a seven out of ten.

Neutral

The solution is deployed on AWS Cloud, which is a private cloud.

Price-wise, you get what you pay for in Fortinet FortiMail. Apart from the licensing costs, no additional expenses are attached to the solution's pricing.

Maintenance is needed for the solution when its license expires or when they change the product's interface, after which there is any need to get a new license before upgrading the product.

Four engineers in my company are involved with the maintenance of the product.

Whether I recommend the solution to another person depends on the size of that person's organization since the bigger the organization is, the more struggle involved in using the product.

I rate the overall product an eight out of ten.

We have an on-premises email server. Before FortiMail, we received a lot of spam and malicious emails, causing inconvenience for our users. After implementing FortiMail, it significantly reduced and improved our security.

Previously, when users received malicious emails, they would engage the IT department and ask for details about the emails they received. It consumed time and resources for IT management. With the implementation of FortiMail, these types of queries have been greatly reduced.

With the implementation of FortiMail, our spamming was reduced, and junk mail was minimized.

The key features that I find valuable are the ones related to securing our email server. After implementing FortiMail, the spam, and malicious emails we receive have significantly reduced, making it much simpler to manage. So it has made email server management much simpler.

FortiMail offers a user-friendly GUI interface, which makes it easy for administrators to browse and use. The interface is designed well, and it simplifies the administration.

I believe there is room for enhancement in the content security and web security features. These two aspects can be further developed to improve the overall scalability of the solution.

We have been using this solution for one year. One year ago, we implemented it. It's the FortiMail version, not the cloud version. It's an on-premises, hardware-based appliance.

With one and a half years of experience implementing it, I can say it's not unstable. I think it's up to the mark, so we rate it at nine, indicating high stability.

I would rate the scalability at seven. While FortiMail offers good security, there are areas where improvements can be made, particularly in content security and web security features.

I believe there is room for enhancement in the content security and web security features. These two aspects can be further developed to improve the overall scalability of the solution. We have more than 400 email users utilizing Fortinet FortiMail.

FortiMail handles email monitoring around the clock. It's a big version 24, and it's used over email traffic. We always monitor FortiMail over emails 24/7. All our emails go through FortiMail.

We are using it with 400 email boxes. In the future, we may increase it by 50 more users, and FortiMail is compatible with that. It meets our requirements, and there's no need to increase anything.

Over the past year and a half, we encountered an issue with our website. There was a malicious script on our website that disrupted our email service. FortiMail scans our emails, but due to the malicious script on our website and the same domain, we were unable to receive emails on Gmail.

The reason behind the email blocking was Fortinet FortiMail, which detected the malicious script on our website. We reported the issue to Fortinet, and Fortinet resolved it within an hour. Fortinet's support was excellent, and we would rate it nine out of ten. It was a pretty good support. 

Positive

It's not very difficult. It's quite easy with GUI. Within a short span of time, you can easily configure the firewall and FortiMail and integrate them. It's not a big deal. I would rate it as eight.

We received it in December, and within one month, we tested it. After some time, we went live with Fortinet, which took around seven days. So, the deployment process took about five to six weeks.

We implemented it with the support of our distributor. Two technical persons were involved in the deployment process. We deployed the solution with our network administrator with the coordination of our distributor and technical team. They handled the deployment within four to six weeks.

The solution does require maintenance. Routine maintenance is necessary to implement and tighten security policies, especially for handling malicious emails and bypasses in the email solution. You need to stay vigilant and conduct regular searches to identify and respond to potential threats even after implementing FortiMail. Monitoring and maintenance are ongoing processes.

Generally, only one person is needed to handle maintenance tasks. This individual should possess the necessary skills to manage the email server, FortiMail gateway, and firewall. Additionally, they may be responsible for network maintenance as well. 

In our case, the person responsible for maintenance is our network administrator. They work in coordination with our distributor and technical team to ensure the smooth operation of FortiMail. This person oversees various aspects of network maintenance.

There is definitely an ROI. If we calculate the return on investment and consider the time and effort saved from dealing with spam and email glitches, we feel more comfortable and receive safer emails. Overall, it has been a positive experience.

The solution is quite pricey compared to other competitors in the market. Due to Fortinet's reliability and quality service,  Fortinet offers a high cost. We rate it around seven. So, it's pretty pricey.

ur licensing costs for FortiMail are quite high, especially with the currency exchange rates in Pakistan. The costs keep increasing day by day, and we are concerned about it. There are no additional costs. We only pay for the maintenance.

FortiMail is already working on enhancing its next-generation terminology, and there is always room for improvement in various aspects. Fortinet continuously strives to improve its solutions.

I believe they are on the right track with the GUI interface. Overall, I think they are doing a good job. We also prioritize securing our email server against future threats, as I mentioned earlier, by proactively safeguarding it from any potential security vulnerabilities or malicious activities.

Fortinet FortiMail has adopted a GUI interface and made improvements in several areas. I think they will continue to provide routine updates and enhance the email server security further. We have integrated FortiMail with our firewall, which is also from Fortinet, and we didn't face any issues during the integration process.

I believe Fortinet is leading the industry by following international standards and incorporating the necessary features to secure users from future threats. They should continue adding more security features where needed.

Overall, I would rate the solution an eight out of ten. 

We use the tool as a gateway security solution. 

Fortinet FortiMail is a complete product addressing mail security concerns. It helps to know spam subscriptions and create restriction policies. 

The security products stop their operations once the subscription period expires. It is a wrong policy. If I trust a product, it has to continue working even after expiry. It should have a grace period of 30, 40, or 60 days. We can extend the subscription during those days. In some places, subscription extensions can take up to six weeks. During the renewal process, the support offered by the company is very poor. It also reduces security. We pay for the expired period but do not get protection during those times. The user of Fortinet FortiMail should have a feature to see spam names. 

I have been using the solution for 15 years. 

The solution is stable except for the downtime due to the subscription extension. 

Scalability is poor for tools that are clubbed with hardware. 

The tool's vendor support is poor. 

Neutral

A person setting up the tool must have the technology and domain experience. The preliminary deployment can happen within three to six hours. The tool's fine-tuning happens over one to two weeks. 

I rate the product an eight out of ten. 

Our main use case for FortiMail is to protect emails. It acts as a security appliance focusing on emails and securing the inbox. It checks the content of the mail itself and the links that accompany the emails most of the time.

We use FortiMail as our email security for our organization.

The price gives a good review of emails. The anti-spam functionality is good and works well.

FortiMail has some latency issues and sometimes takes time to receive emails. Text emails without URLs also take time to forward. Accessing links in received emails can take time.

I have used FortiMail for one year.

It is a stable product. That said, there is some latency.

Customer support has some delays and is not as expected. It needs improvement.

Neutral

I used Cisco secure email before, which was more expensive, complicated, and harder to deploy compared to FortiMail. Fortinet is easier to deploy, troubleshoot, check the logs, and is cheaper.

There is a good return on investment between eight to nine out of ten. Deployment time is fast.

The pricing and licensing are advantageous. The price is between eight and nine.

I evaluated Cisco for email security.

Out of ten, nine points might be a very high score for this solution, however, eight is more reasonable. I'd rate the solution, therefore, eight out of ten.

Fortinet FortiMail is sufficient for our use cases.

The user quarantine feature in the solution is good. Not all the solutions have user quarantine features since they mostly have system quarantine features. The integration with Active Directory is great. The solution's antispam is really very efficient, especially the greylisting. Recently, the protection against impersonation is doing a great job.

The solution lacks to provide more visibility when there is a problem, and it needs to be tracked. The solution should provide users with more visibility so that they can track a problem.

It has been only a very short time since I started using Fortinet FortiMail. I use it for my company and for our customers. My company has a partnership with Fortinet.

It is a stable solution.

Regarding scalability, we did not receive any case where we had to expand. I recommend the solution to businesses that range from small to medium, including those who do not have a very large environment. It is possible to scale it more since we have one enterprise where it is deployed at a large scale.

Fortinet's technical support is great. Usually, we do the first level of support. And when there is a really difficult problem, we raise tickets, and they are very good at handling such problems. I rate the technical support a nine out of ten.

Positive

It is easy to deploy.

Regarding the time taken for deployment, If it is in gateway mode, then it will not take more than two to three hours. If such necessities are not there in place, it will take more time.

We do the implementation. Also, we provide professional services since we sell the product with professional services.

The pricing is reasonable, and this is why small to medium enterprises are adopting it. Price-wise, the solution is not far from Microsoft ATP. So, it is affordable.

In fact, some vendors tried to work with us, but we found Fortinet to be very good.

Overall, I rate the solution a nine out of ten.