The product is the main gateway to protect us from spam and/or malicious mail activities.
Network and Security Engineer at IDSC
Easy to use with good pricing and security
Pros and Cons
- "Its performance is very good and it is stable."
- "It is not easy to install."
What is our primary use case?
What is most valuable?
It is a great product.
The product is easy to use.
Its performance is very good and it is stable.
We've found the product offers fair, reasonable pricing.
The security is quite good overall.
What needs improvement?
It could continue to improve the user experience.
It is not easy to install.
For how long have I used the solution?
In terms of FortiMail, we have been using it for about five years.
Buyer's Guide
Fortinet FortiMail
December 2024
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824,095 professionals have used our research since 2012.
What do I think about the stability of the solution?
We have found the solution to be very stable. There are no bugs or glitches. It doesn't crash or freeze. It is reliable.
What do I think about the scalability of the solution?
We have about 1,000 users on the solution currently.
I'm not sure if we plan to increase usage. I don't have visibility on those types of decisions.
How are customer service and support?
Technical support is good. We depend on them a lot and contact them often. We contact them approximately once a month.
How was the initial setup?
The initial setup is not easy to handle on your own. I, for example, required the assistance of a vendor.
The initial deployment took about 14 working days, about half a month or so.
We have two technical people, engineers, that can manage the product.
What about the implementation team?
I needed help from the vendor. I did not implement the solution myself.
What's my experience with pricing, setup cost, and licensing?
The pricing is very good. It's not overly expensive.
We pay a yearly licensing fee.
What other advice do I have?
We are using the latest version of the solution.
I would rate the solution ten out of ten. We've had a good experience with the product.
I'd recommend the solution to other users and organizations.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Security Technical Manager at a tech services company with 51-200 employees
Useful to filter out malicious or spam emails
Pros and Cons
- "The product's initial setup phase was very easy."
- "I need a stable update in the product that stays for a long time instead of having to deal with frequent updates."
What is our primary use case?
Fortinet FortiMail is a mail security gateway that you can deploy on cloud to secure your email on Office 365 or Gmail. You can use Fortinet FortiMail on an on-premises model also. Fortinet FortiMail is used to filter malicious or spam emails sent into a user's network.
What is most valuable?
The most valuable feature of the solution stems from the fact that it has multiple profile sessions, like anti-spam sessions, content filters, and anti-virus. It has integration with sandbox also. You can ensure data leakage prevention through the content filter, and you can control file formats in both inbound and outgoing emails from the organization. An anti-spam technique and zero-day technique are characteristics of the tool, along with the ability to filter emails based on IP addresses or the domain of the sender.
What needs improvement?
As a customer, I need a stable update in the product that stays for a long time instead of having to deal with frequent updates.
For how long have I used the solution?
I have experience with Fortinet FortiMail.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
In terms of scalability and availability, Fortinet FortiMail supports high availability for multiple appliances or devices. The to has the ability to configure cache rules.
My company has deployed the product multiple times on the cloud and on an on-premises model. Our company has also taken care of the deployment whenever the server or gateway were moved. In general, my company has dealt with a wide range of customers using the tool.
How are customer service and support?
The technical support for the solution is very good. The tool offers multiple levels of support, and most of the tickets can be resolved by the product's L1 support team. It is rare to use L2 or L3 support.
Which solution did I use previously and why did I switch?
In 2016, I worked with Cisco Secure Email, formerly known as Cloud Email Security. I think FortiMail is better in all areas compared to other tools. I still work with Cisco but focus more on FortiMail.
How was the initial setup?
The product's initial setup phase was very easy.
After the initial configuration of virtual machines or appliances, you create a connector to Exchange or the email server and create a security profile according to customer needs, then create a policy to control all incoming or outgoing emails of your customer's organization.
What's my experience with pricing, setup cost, and licensing?
The product's licensing part depends on the number of mailboxes and the hard disk needed by customers. The cost of the license depends on the number of mailboxes and the number of emails.
What other advice do I have?
With the DLP format, you can control the format or hash the emails that go outside your organization. In FortiMail, you can locate a shared directory, you can make a hash for every file on it and send them outside your organization, and can encrypt it if you want on identity-based encryption.
Fortinet FortiMail can be integrated with all email security products, like Exchange and Domino. The product is also integrated with AVI systems covered under Office 365 on cloud. The tool can be used if you want to inspect the emails internally in your organization to control malicious traffic.
I don't remember the tool's framework, but for FortiMail, updates and upgrades are meant to add new features and ensure more stability.
In terms of the value provided by the product, I feel that Fortinet FortiMail provides a good value to customers as it offers good security for emails, especially if you configure it the right way and integrate it with sandbox.
I rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Last updated: May 3, 2024
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Fortinet FortiMail
December 2024
Learn what your peers think about Fortinet FortiMail. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,095 professionals have used our research since 2012.
Manager Information Security at NCCPL
Has good stability, but its scanning features need improvement for authentic emails
Pros and Cons
- "It is a scalable solution."
- "Sometimes, authentic emails get blocked by the solution's firewall."
What is our primary use case?
We use the solution to scan the email for phishing or spam. We filter those emails, send them to the server and then deliver them to the end users.
What is most valuable?
The solution has all the essential email scanning features, including bulk scanning, fraud detection, etc.
What needs improvement?
Sometimes, authentic emails get blocked by the solution's firewall. In this case, our network team has to keep tuning the device from time to time.
For how long have I used the solution?
We have been using the solution for the last five years.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution. We have 3000 solution users in our organization.
How are customer service and support?
The solution's technical support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution's initial setup process is easy. In case of any difficulties, we contact the vendor's support team. The process involves configuring the policies of the device as part of the information security.
What's my experience with pricing, setup cost, and licensing?
The solution is reasonably priced compared to Cisco.
What other advice do I have?
It is an old and excellent product. You can use it on your organization's core system. I rate it a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Cybersecurity Presales at a tech services company with 201-500 employees
Easy to manage but issues with the current email search functionality
Pros and Cons
- "One major benefit of the Fortinet FortiMail product is its ease of management."
- "Issues with the current email search functionality."
What is our primary use case?
Email is a major part of communication in most organizations, and Fortinet FortiMail is used to protect the mail system from attacks and unwanted commercial emails. It is also used for authenticating the sender and ensuring secure communication.
What is most valuable?
One major benefit of the Fortinet FortiMail product is its ease of management. Second, it offers a sender authentication feature that can be used at the gateway or with third-party applications. These are some of the valuable features.
What needs improvement?
I would like to have an indicator for compromised features, also known as an IOC. My clients have issues with the current email search functionality. They have to search for emails and sometimes cannot find them because they don't have the current timestamp.
For how long have I used the solution?
I have been working with FortiMail for around seven years now, and it's one of the solutions that I use in my designs.
What do I think about the stability of the solution?
I would rate stability an eight out of ten.
What do I think about the scalability of the solution?
I would rate scalability a six out of ten. It has a flexible model, and it is effective for small, medium, or large companies.
How was the initial setup?
All Fortinet products are easy to implement. I haven't worked in a technical role for a while. But I have worked with FortiGate, FortiADC, and sometimes with FortiManager for the customer. It's not a complex solution.
Which other solutions did I evaluate?
I have used Cisco products. Fortinet model does not depend on users, whereas for Cisco, the licensing is dependent on the number of users. I do know that Cisco is more expensive for us than FortiMail.
What other advice do I have?
Overall, I would rate Fortinet FortiMail a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Network Engineer at Pronet
Rock solid stability, excellent user friendly features, with technical support covering all the bases
Pros and Cons
- "They have a feature called CDR, Content Disarm, Reconstruction, click protection, and DLP for encryption purposes."
- "I think they need to look into it and improve their signatures. This will help with blocking incoming spam emails."
What is our primary use case?
It is an email security solution used to protect the email from spam, phishing, and URL redirection attacks. I used to place Fortinet FortiMail just after their internet server. So they create multi-layered architecture to protect their servers, their users, or SMTP servers from spam emails. One of the users is only using Fortinet FortiMail to relay the outbound email because he is facing some issues. The mailbox they have is not able to send bulk emails, for example, at the bank, they used to send bulk emails regarding some offers or advertisements. The SMTP server must be expandable email.
What is most valuable?
They have a feature called CDR, Content Disarm, Reconstruction, click protection, and DLP for encryption purposes.
What needs improvement?
I have faced issues from one of the customers that they received spam emails. I think they need to look into it and improve their signatures. They can do this by adding more signatures to block spam emails.
For how long have I used the solution?
I have been working with Fortinet FortiMail for the past three years now.
What do I think about the stability of the solution?
It is stable and we have not experienced any technical issues with Fortinet FortiMail.
How are customer service and support?
Technical support is very good.
How was the initial setup?
They provide two types of Fortinet FortiMail. The first one is the box you need, the hardware. You just have to mount it in the rack and there is a configuration, actually, that you have to learn. If I am going to configure that it will take three to four hours. Then we can launch it live and move it into the production environment. Then there are other solutions that are VM-based and their configuration is the same, but the two differences are that it is not a physical box but a virtual machine and requires designing like ESXi or Hyper-V.
What's my experience with pricing, setup cost, and licensing?
Fortinet FortiMail has an annual license agreement.
What other advice do I have?
I would rate Fortinet FortiMail an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Sr. Presales Consultant at a comms service provider with 501-1,000 employees
Provides efficient scalability, but its cybersecurity features need improvement
Pros and Cons
- "Fortinet’s support services are good."
- "The product's cybersecurity features could be better."
What is most valuable?
They offer a range of features like firewalls, email, endpoint security, etc. Fortinet’s support services are good. We can provide a demo for customers to see email filtering during their POC.
What needs improvement?
The product's cybersecurity features could be better compared to Proofpoint.
For how long have I used the solution?
I have been using Fortinet FortiMail as an integrator and reseller for four years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The product is scalable.
How are customer service and support?
The product's technical support team is good.
Which solution did I use previously and why did I switch?
Some customers find Fortinet easier to use, while others prefer Proofpoint. There are differences in catching malicious emails and handling false positives in both solutions. Based on customers' feedback, Proofpoint is often seen as more robust but comes with a higher cost.
How was the initial setup?
The initial setup is easy. Anyone with an experience in email security solutions can install it. Deployment time depends on the environment; it may take as little as two days or up to two weeks. It requires one executive to implement and maintain it. The product needs tuning every one or two months for maintenance. The engineer has to check for email caches.
What's my experience with pricing, setup cost, and licensing?
Fortinet FortiMail is inexpensive.
What other advice do I have?
You have to consider the specific environment's requirements, including the cost and its impact on the business while looking for a vendor.
I rate Fortinet FortiMail a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Senior Security Engineer at a computer software company with 1,001-5,000 employees
Good logging, and reporting capabilities, a large number of features, and has good technical support
Pros and Cons
- "The integration with FortiSandbox is good, and something that we utilize often."
- "High Availability needs improvement."
What is our primary use case?
We use Fortinet FortiMail for our email gateway. It's an anti-spam. It secures emails from all anti-spam emails, as well as Malware, which is an email from phishing attacks, from whatever Malware is in the email, that are sent to the company as well as outbound emails.
We are using InPost to secure both inbound and outbound emails. As a result, no one, not even from within the company, can send an anti-spam message to the outside world.
What is most valuable?
It's a very good product.
The integration with FortiSandbox is good, and something that we utilize often.
FortiSandbox refers to any files that are sent via email. FortiMail takes the file and forwards it to the FortiSandbox to analyze the file and sends the report to the FortiMail, who can then release or stop the email.
Both logging and reporting are very good, as well as the antivirus profiles, content emails, content profile, and application profile.
They have good transparency of customizations.
We use all of the product's features, including anti-spam profiles, content profiles, and antivirus profiles.
What needs improvement?
High Availability needs improvement. It doesn't have good HA.
It has a lot of flexibility and customizations, but it's a lot. If you don't know what was done, you will be lost, you know that one. As a result, the customization possibly affected the complexity of the configuration.
For how long have I used the solution?
I have been working with Fortinet FortiMail for six years.
We are working with version 6.0.
What do I think about the stability of the solution?
Fortinet FortiMail is a very stable solution.
What do I think about the scalability of the solution?
We didn't need to think about scalability because we didn't have a use case.
We have 250 users in our company.
We are now using it for more than just email security. It functions as the SMCB Gateway, which is in another mode.
How are customer service and support?
Technical support is very good.
How was the initial setup?
The initial setup was very straightforward.
We don't require a lot of staff to maintain this solution.
This solution is used extensively. We rely on it to keep our emails secure.
What about the implementation team?
The first installation was done through FortiMail, and we then deployed it two or three times more.
The vendor assisted us the first time it was deployed.
What's my experience with pricing, setup cost, and licensing?
The pricing is good.
Licensing fees are paid yearly.
There are no additional costs.
What other advice do I have?
I believe that the only thing you may require in the initial deployment is assistance from Fortinet itself to show you how to deploy it. It is better t have a good experience and gain knowledge to avoid false positives.
I would rate Fortinet FortiMail a nine out of ten. It has most of all of the features that we need.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Pre Sales Engineer at Triple C
Its anti-spam and security features complement each other; it has excellent technical support and reasonable pricing
Pros and Cons
- "I like the anti-spam and security features of Fortinet FortiMail, and that its features complement each other."
- "A room for improvement in Fortinet FortiMail is that it only has a hardware version. I also didn't find the solution scalable, so that's another area for improvement."
What is our primary use case?
We mainly use Fortinet FortiMail as an anti-spam solution.
What is most valuable?
Overall, I'm satisfied with Fortinet FortiMail.
I like that it has reasonable pricing. I also like that it's very good compared to its competitors and has many features.
I like the anti-spam and security features of Fortinet FortiMail, and that its features complement each other.
What needs improvement?
A room for improvement in Fortinet FortiMail is that it's hardware-based. It only has a hardware version.
I also didn't find the solution scalable, so that's another area for improvement.
For how long have I used the solution?
My experience with Fortinet FortiMail is ten years.
What do I think about the stability of the solution?
Fortinet FortiMail is a very stable solution.
What do I think about the scalability of the solution?
Fortinet FortiMail is not scalable because once you connect to a model, you're stuck with it. It isn't a good fit for enterprise companies.
How are customer service and support?
Fortinet FortiMail has excellent technical support.
How was the initial setup?
Fortinet FortiMail is easy to deploy.
What about the implementation team?
We deploy Fortinet FortiMail for customers. We have a technical team that handles the deployment.
What's my experience with pricing, setup cost, and licensing?
I find Fortinet FortiMail pricing reasonable.
There's no additional cost apart from its standard licensing fees.
What other advice do I have?
My company is a reseller for Fortinet.
I primarily work with Fortinet FortiMail and Fortinet FortiGate, but with FortiADC, not so much.
My customers use Fortinet FortiMail, but my company also uses it as a Fortinet partner.
I mainly deal with sales and scoping for Fortinet FortiMail and other Fortinet products.
My rating for the solution is a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner/Reseller
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Updated: December 2024
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