I use FortiMail for email security, ransomware and phishing protection, risk and compliance, security, and automation.
Assistant VP Solution Departments at a computer software company with 201-500 employees
Comprehensive solution that's easy to set up
Pros and Cons
- "FortiMail is a stable product."
- "FortiMail's dashboard is somewhat complex and could be made simpler."
What is our primary use case?
What needs improvement?
FortiMail's dashboard is somewhat complex and could be made simpler. Its integration could also be easier.
For how long have I used the solution?
I've been working with FortiMail for four to five years.
What do I think about the stability of the solution?
FortiMail is a stable product.
Buyer's Guide
Fortinet FortiMail
March 2025
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Learn what your peers think about Fortinet FortiMail. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
839,319 professionals have used our research since 2012.
What do I think about the scalability of the solution?
FortiMail is scalable.
How are customer service and support?
Fortinet's support system lags behind the rest of its offerings and needs to be fine-tuned and polished.
How was the initial setup?
The initial setup is straightforward.
What's my experience with pricing, setup cost, and licensing?
FortiMail has extra charges for installation, configuration, and project management.
What other advice do I have?
I recommend FortiMail to other users and rate it eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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Owner at TECHNICOM
Easy to use, has good reporting, and the number of false positives is minimal
Pros and Cons
- "The number of false positives is minimal."
- "I don't know if it is possible, but I would like to see Artificial Intelligence and machine learning introduced."
What is our primary use case?
We are system integrators and we deploy it on our customer's sites for email security.
What is most valuable?
This solution has many good features. The number of false positives is minimal.
It is easy to use and integrates well with FortiSandbox.
It's very contextual, and the reporting is good.
What needs improvement?
There have been many improvements with the migration from 6.0.
I don't know if it is possible, but I would like to see Artificial Intelligence and machine learning introduced. It would allow for more detailed threat identification.
For how long have I used the solution?
I have been using FortiMail for five years.
What do I think about the stability of the solution?
This is a very stable product and all of our customers are happy that we use it.
What do I think about the scalability of the solution?
This solution is scalable.
We have 10 customers who have purchased it and we have two operators who work with the accounts.
How are customer service and technical support?
From a technical aspect, we have no issues as we have two or three team members who are certified in this product.
Which solution did I use previously and why did I switch?
Previously, we have not used any other products. We have heard of Cisco but have not worked with this product.
How was the initial setup?
The initial setup is straightforward, not at all complex. It was very easy.
It is very intuitive and easy to deploy.
What about the implementation team?
Our in-house team deploys and maintains it.
What's my experience with pricing, setup cost, and licensing?
Approximately five years ago the price was low. Now the price is a bit on the high side.
I understand it is because the product comes with a vendor license. One vendor can do many things.
The price is acceptable for the support license it includes.
What other advice do I have?
I would encourage everyone to use this product. Many organizations that are concerned about security especially with email, need to deploy FortiMail.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Buyer's Guide
Fortinet FortiMail
March 2025
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Learn what your peers think about Fortinet FortiMail. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
839,319 professionals have used our research since 2012.
Network and System Administrator at a tech services company with 1-10 employees
Effective antispam feature, simple installation, helpful support
Pros and Cons
- "Fortinet FortiMail's most valuable features are antispam, antivirus, database, and data loss prevention (DLP)."
- "Fortinet FortiMail could improve general user management. There are no password policies for users."
What is our primary use case?
We are using Fortinet FortiMail for safe emailing. We use two versions of the solution 200E and 1000D.
What is most valuable?
Fortinet FortiMail's most valuable features are antispam, antivirus, database, and data loss prevention (DLP).
What needs improvement?
Fortinet FortiMail could improve general user management. There are no password policies for users.
For how long have I used the solution?
I have been using Fortinet FortiMail for approximately four years.
What do I think about the stability of the solution?
The stability and performance of the solution have been great. We have not had any problems since we have been using it.
What do I think about the scalability of the solution?
The scalability of the solution depends on the version you have. If you have the 200E it has a maximum of 150 users and the 1000D maximum is 1000. These versions are for small to medium-sized companies.
In the 200E version of Fortinet FortiMail we have approximately 70 users and in the 1000D version have approximately 600 users.
How are customer service and support?
We had an issue with the solution and the support was very helpful. The technical team is knowledgeable and they have given us remote support that has been very good in helping us resolve issues.
How was the initial setup?
The installation is straightforward and it took approximately one hour.
What about the implementation team?
I did the implementation myself.
What's my experience with pricing, setup cost, and licensing?
The fees for Fortinet FortiMail can be complicated. However, overall the pricing is fair.
Which other solutions did I evaluate?
I have evaluated Palo Alto and their technology is better than Fortinet. However, for email, Fortinet FortiMail is the best.
What other advice do I have?
If someone is looking for an on-premise private email server, I would recommend FortiMail. If they have no concerns over privacy then there are cloud solutions available.
I rate Fortinet FortiMail an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager Information Technology and Technical at Amadeus Gulf
Continuously updated, good technical support, and good value for the money
Pros and Cons
- "The most valuable feature of this solution is the spam filter."
- "The only drawback to this solution is that the firmware is frequently updated, and each update results in downtime."
What is our primary use case?
We have the FortiMail appliance, and it is installed on-premises. It provides email filtering for our Exchange 2013 server.
How has it helped my organization?
These days, the threats by email are very high, and this solution provides our security. I would say that eighty percent of threats are known, and there is another twenty percent that is new. New threats are added to the database as they are discovered.
What is most valuable?
The most valuable feature of this solution is the spam filter.
What needs improvement?
The only drawback to this solution is that the firmware is frequently updated, and each update results in downtime. Because of this, sometimes we skip the firmware updates so that we don't have to work outside of office hours.
The reporting capability could be improved.
It would be helpful to have a tracking feature to help us with investigating where a particular email came from.
For how long have I used the solution?
We have been using this solution for almost five years.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
We don't have a big organization, but it has been flexible enough for us.
We have approximately one hundred email addresses being filtered. We have perhaps seventy-five people, but some have multiple email accounts, and there are additional mailboxes for the business, as well.
How are customer service and technical support?
Technical support for this solution is very good.
How was the initial setup?
The initial setup for this solution is straightforward.
What about the implementation team?
We update the firmware on the appliance ourselves, and the latest update was just last week.
What's my experience with pricing, setup cost, and licensing?
This is a good solution and value for the money.
What other advice do I have?
This is a dynamic product that is continuously being improved.
As we are moving to Office 365, we may be moving away from this solution. We may look for a cloud-based solution.
I would rate this solution a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Procurement at Bytes & Pieces
High performance, secure, and quick installation
Pros and Cons
- "Fortinet FortiMail's most valuable features are its performance and security."
- "The support could be faster because we've been receiving complaints from customers, they say that when they raise a ticket, it doesn't take 24 hours to respond, sometimes the support responds after three days. This is a lot of time."
What is our primary use case?
Fortinet FortiMail is used for mail protection.
What is most valuable?
Fortinet FortiMail's most valuable features are its performance and security.
For how long have I used the solution?
I have been using Fortinet FortiMail for approximately two years.
What do I think about the stability of the solution?
Fortinet FortiMail is stable.
What do I think about the scalability of the solution?
The salability of Fortinet FortiMail is good.
We have approximately 20 people using this solution in my organization.
How are customer service and support?
The support could be faster because we've been receiving complaints from customers, they say that when they raise a ticket, it doesn't take 24 hours to respond, sometimes the support responds after three days. This is a lot of time.
How was the initial setup?
The initial setup of Fortinet FortiMail was straightforward. The process took approximately two hours.
What's my experience with pricing, setup cost, and licensing?
There is a license required for this solution.
What other advice do I have?
I would recommend this solution to others.
I rate Fortinet FortiMail a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
Security Team Leader at a tech services company with 11-50 employees
Protects us from email spam and phishing attempts, and is a good multi-tenant solution
Pros and Cons
- "The most valuable features of this solution are anti-spam, sender reputation, and antivirus."
- "The web console management interface could be improved."
What is our primary use case?
We are a solution integrator, and we have been selling this product to our customers. We have three years of experience with it.
This is primarily used for anti-spam, in front of Microsoft Office 365.
This solution is deployed in a public cloud environment.
How has it helped my organization?
This solution has protected us from email spam and from phishing.
What is most valuable?
The most valuable features of this solution are anti-spam, sender reputation, and antivirus.
This is a good multi-tenant solution.
What needs improvement?
The web console management interface could be improved.
The documentation can be improved.
What do I think about the stability of the solution?
The stability of this solution is ok. It is always up.
What do I think about the scalability of the solution?
This solution is very scalable.
The companies using this solution have between one hundred and two hundred people. We do plan to increase our usage of this solution.
How are customer service and technical support?
Technical support is very competent and quick to answer our questions.
Which solution did I use previously and why did I switch?
Prior to this solution, we used products from Cisco and Trend Micro. We switched mainly because of the price.
How was the initial setup?
The initial setup of this solution is very easy.
The deployment took between two and three days.
What about the implementation team?
We implement this solution for our clients and deploy it using our in-house team.
Maintenance of this solution is automatic.
What was our ROI?
We have seen ROI with this solution.
What's my experience with pricing, setup cost, and licensing?
The licensing model for this solution is better because it is based on the box and not the number of users.
Which other solutions did I evaluate?
I was already familiar with many solutions, so we did not evaluate other options before choosing this one.
What other advice do I have?
This solution contains all of the features that we need.
I would rate this solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
Cyber Security Analyst at Sixtema Spa
A stable and reliable way to protect the data of our customers
Pros and Cons
- "The solution is very reliable and very stable."
What is our primary use case?
Our primary use case of this solution is to protect data from our customers and from our internal network. We now have a substitute for the Palo Alto Network and nowadays we also use FortiGate.
What is most valuable?
I like the possibility of getting reports offered by this solution, which is better than what Palo Alto offered. It is a very reliable program and it works great.
What needs improvement?
In the future, I would like it if there's a possibility to lower the price of the bandwidth and UTM. It is quite expensive.
For how long have I used the solution?
I have been using Fortinet FortiMail for ten years now.
What do I think about the stability of the solution?
The solution is very reliable and very stable. It has never been down or unresponsive. It's perfect.
What do I think about the scalability of the solution?
We currently have about 3,000 users on Fortinet, mostly customers. The solution is scalable.
How are customer service and technical support?
There was no need for us to use technical support so far.
Which solution did I use previously and why did I switch?
We've also worked on the Palo Alto Network and FortiGate.
What's my experience with pricing, setup cost, and licensing?
There are additional costs to the license fees. The solution is rather expensive.
What other advice do I have?
I will definitely recommend this solution to others, and my rating is nine out of ten. It is very reliable and always available. In the future, I would like to see better management of the monitoring dashboard. Perhaps they can add a pie chart or other charts in the report because they are very useful and customers will really appreciate them.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Security Technical Manager at a tech services company with 51-200 employees
High detection rate, simple installation, and customizable
Pros and Cons
- "Fortinet FortiMail is easy to use and the detection rate is very good. You can customize content filters and profiles are done easily. Additionally, there is a sandbox integration feature that is good."
- "My customers frequently ask to have detailed documentation for FortiMail and FortiWeb as they have in FortiGate. What they currently have is not enough."
What is our primary use case?
Fortinet FortiMail helps protect our organization's emails from attacks and threats on their system.
What is most valuable?
Fortinet FortiMail is easy to use and the detection rate is very good. You can customize content filters and profiles are done easily. Additionally, there is a sandbox integration feature that is good.
What needs improvement?
My customers frequently ask to have detailed documentation for FortiMail and FortiWeb as they have in FortiGate. What they currently have is not enough.
For how long have I used the solution?
I have been using Fortinet FortiMail for approximately five years.
What do I think about the scalability of the solution?
I have approximately 10 customers using this solution.
How are customer service and support?
I am certified to give support and I have not used the support very often.
I have not faced any issues with the configurations. All technical support issues I had were because of a new feature that caused a bug that needed to be upgraded.
Which solution did I use previously and why did I switch?
I have used other solutions previously and Fortinet FortiMail is better than Cisco and Trend Micro IMSVA.
How was the initial setup?
The installation is simple.
What's my experience with pricing, setup cost, and licensing?
There is either an annual or six-month charge to use this solution. Fortinet FortiMail is cheaper than Proofpoint or Cisco Security, or other email security appliances.
What other advice do I have?
I would recommend this solution to others.
I rate Fortinet FortiMail a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
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Buyer's Guide
Download our free Fortinet FortiMail Report and get advice and tips from experienced pros
sharing their opinions.
Updated: March 2025
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