Fortinet FortiMail Reviews

We are not using FortiMail as a mail server but we are using it only as a security gateway where it scans all the incoming and outgoing emails in our organization.

The most valuable features are the granular features of antispam and strong antivirus database.

The solution is user-friendly to a degree but the dashboard needs improvement.

We would like to see in an upcoming release reports to show the amount of data a particular user has used.

I have been using this solution for approximately six months.

Fortinet FortiMail is very reliable and stable since the databases are very strong.

The solution is scalable, we are able to integrate other hardware, such as FortiGate 5, or other solutions we have in our organization.

We have approximately 2,000 people using this solution in my organization.

We have support 24/hours a day, they are helpful and responsive.

No

The installation was straightforward.

There is a license required for this solution and it is on an annual basis. I am satisfied with the price.

I have evaluated Barracuda.

I would recommend this solution to others and advise them to use the 400F series or higher because lower models do not have the DLP feature which is very important to have.

I rate Fortinet FortiMail a nine out of ten.

I use FortiMail for email security, ransomware and phishing protection, risk and compliance, security, and automation.

FortiMail's dashboard is somewhat complex and could be made simpler. Its integration could also be easier.

I've been working with FortiMail for four to five years.

FortiMail is a stable product.

FortiMail is scalable.

Fortinet's support system lags behind the rest of its offerings and needs to be fine-tuned and polished.

The initial setup is straightforward.

FortiMail has extra charges for installation, configuration, and project management.

I recommend FortiMail to other users and rate it eight out of ten.

We have FortiMail running on-premises on a virtual client. It is currently serving emails for about 400 employees that we have here. All this is taking place on the same server, and for the past three months it has been our main guarantee for email security.

FortiMail has taken good care of the deliverability and security of emails within our organization, protecting our many users from all kinds of security threats.

FortiMail is extremely flexible and very easy to learn. Compared to other email security products that we've tried, it is mainly the ease of configuration that makes FortiMail valuable to us.

It doesn't take an engineer to be able to get up and running with FortiMail, and one can get by with little more than the online documentation and YouTube, for example.

I have little to say about possible improvements, but the configuration for content blocking could be better. So, for example, if the email text and/or subject includes any kind of keyword and/or phrase, for example "You have a Bitcoin", I would like it to be easier to block it before it enters an inbox. Fortinet could maybe offer better or simpler help on how to do this properly. 

Besides that, I feel that we have everything we need for our company with FortiMail.

Our company has been using Fortinet FortiMail for three months now. 

During testing we have found FortiMail to be very stable and there have been no major incidents. It is one of the most stable Fortinet products we have used.

We have successfully used FortiMail for around 400 email users so far. It is very flexible.

We don't have any experience with the official international support because our partners at High Tech Solutions in Georgia, with whom we have a close business relationship, are our main support channel.

They are highly professional, well-educated, and always available to help us. Even when working hours are over, they are happy to offer support from their excellent engineers. They truly stand behind Fortinet products and it shows.

For email security purposes, we previously used Barracuda Firewall. We had the firewall installed in the system which we were using for free emails. Now we are transforming our system to use FortiMail as it is more of an all-in-one solution that has everything we need.

FortiMail is very easy to set up and configure. This is one of the main reasons why we enjoy using it.

There is just one guy who works on the admin and configuration, and an InfoSec officer who looks into incidents by analyzing events and logs. Beyond that, we also receive input from the head of department and other management.

In terms of licensing, we are using a virtual machine license for the single virtual server which it runs on. Doing it this way enables us to cut costs by only licensing FortiMail for our exact use case. If you need to expand in future, you can later buy extra licenses per virtual machine.

We could have continued with Barracuda, but after trying out FortiMail for a short time, we now prefer it over Barracuda. 

After three months of evaluating FortiMail, it has exceeded our expectations and we will definitely continue using it.

I would rate Fortinet FortiMail a ten out of ten. 

I have one deployment, which is a service provider, so it's working in a multi-tenancy environment. At least ten customers are being handled by this multi-tenant Fortinet FortiMail. We use Fortinet FortiMail mainly for incoming messages and also as a server.

In the first presentation we did, we were able to demonstrate to our client that 98.2% of the emails they received were spam emails. Furthermore, out of the spam emails, around 2,000 messages were found to contain viruses. Fortinet FortiMail was able to block these 2,000 virus-infected messages that would have otherwise gone unnoticed. Since we use Fortinet FortiMail as a multi-tenant environment in our cloud, we also save our customers' bandwidth as the spam emails are not downloaded.

The most valuable features of Fortinet FortiMail are its virus outbreak prevention and FortiSandbox integration.

Fortinet FortiMail should allow more flexibility with the content rules. FortiMail does not allow users to use the content itself as a matching policy attribute. This limits the flexibility of policy configuration, and we have to adapt by using specific sources to apply specific content filtering.

I have been using Fortinet FortiMail for the past seven to eight years.

I rate Fortinet FortiMail a nine out of ten for stability.

I rate Fortinet FortiMail an eight out of ten for scalability. We are expanding our customer base with Fortinet FortiMail because security is now perceived as an investment in Brazil.

Fortinet FortiMail's deployment is straightforward. It's not like plug-and-play, but if you use the default configuration, you can enable very strict security without digging into the configurations.

Since we started offering the anti-spam with FortiMail as a service, we have moved from OpEx to CapEx.

I am using the latest version of Fortinet FortiMail. Users need to understand the SMTP standards to configure Fortinet FortiMail properly. If you make mistakes in the configuration, you may allow users on the internet to use your email as an MTA. This was the mistake committed by one of our customers who tried to deploy the solution himself without proper knowledge. You must have some knowledge about the solution so you can internally configure it.

Overall, I rate Fortinet FortiMail an eight out of ten.

The solution is primarily used for identifying spam, viruses, zero-day spamming, and any other kind of spam issues our organization might face.

We have several of these solutions in place. We do have, as of late, spam outbreaks. This solution has been pretty reliable in dealing with them. 

The solution can scale.

The solution is mostly stable.

Sometimes it takes a little bit too long to determine if an email is good or not. If they could shorten that time span, it'd be so much better. It does delay our email, which does not make users happy. That said, I would have to say we have not been blacklisted for quite a while now.

Sometimes there are false positives.

When spam goes into system quarantine, it would be ideal if there was a safe way to let the users review the email in question and release it themselves, as opposed to having to wait on an administrator, to search for it and release it. It could be done securely. I understand why the system quarantines. However, a lot of users have their financial documents or lawyer's documents get thrown into the system quarantine and they're waiting on them. They need them within the hour as they are often time-sensitive matters. Due to this, they have to contact me. They wait for a while because they don't know when it's going to come, however, eventually they have to contact me. It's a delay. People understandably get very impatient.

There are some emails that go through that should be given a login code - for example, like whenever you're signing up for Microsoft in the cloud and they have to send you a login code. These codes from well-known vendors get stuck in the spam outbreak. They get stuck in different places. 

Whitelisting should be a little bit friendlier for the users. It was actually easier a few versions back. Once you logged into your Fortimail account, you could whitelist very easily. Now, you have to kind of navigate through the email to do it. We cannot turn on the auto whitelist feature on because then there are users that will download anything without thinking, so we never use the auto whitelist feature. That's why it's so important to make whitelisting individually an easy task.

I've used the solution within the last 12 months.

The stability of the solution is mainly good. We do occasionally get false positives, however, it's rare.

It is very scalable and it does work well for what it's doing.

We've been satisfied with the technical support. They always are able to help us with upgrades and implementations. We find them to be quite knowledgeable.

For us, the setup is pretty straightforward. However, it's that way due to the fact that we use technical support to assist us. If we were to do it on our own, it may be difficult to implement. It's not something that I could just pull up and do on my own. I don't feel like I could. The knowledge of the engineers is very beneficial.

In our use case scenario, we do have support to help us set it up. In all the scenarios, even when I migrate to another upgrade or to a different box, even though we've had this for several years, we always use support.

We did evaluate other options before choosing this solution.

We're just customers. We don't have a business relationship with the company.

I would rate the solution nine out of ten. If it weren't for issues surrounding quarantining emails, I'd rate it higher.

We're using Fortinet FortiMail for general purposes. It's for analyzing mail, stopping attacks, and stopping all SPAM.

The biggest implementation my team has done for Fortinet FortiMail was for more than five thousand people, and the most valuable feature was its anti-spam feature.

It's difficult for me to talk about areas for improvement in Fortinet FortiMail because I'm the general manager of the company and I'm an engineer with knowledge about the solution, but I'm not deeply involved in its implementation. As I mentioned previously, Fortinet FortiMail is also being used within the company, and I'm happy with its functionality, but sometimes, attacks pass and avoid the Fortinet FortiMail filters, but those could be very sophisticated attacks. There could still be an improvement in the filtering feature of the solution, though the security of Fortinet FortiMail is okay for me because I believe you can't implement one hundred percent security in any solution.

The initial setup for the solution also needs improvement. The setup is supposed to be simple, but then the customer starts to complain that some of the false positive emails are reaching quarantine, so my team has to configure it again. 

There have been instances when Fortinet FortiMail rejects valid emails because some of the service partners of the customer have not been configured accurately, so the system considered valid mails as attacks to be quarantined, so aside from improving the filters, there should also be an improvement in the categorization of emails in the server. My team has to modify the configuration so that valid emails could pass and for Fortinet FortiMail to correctly filter the SPAM traffic.

A feature that could be added to Fortinet FortiMail in its next release is advanced AI, so it can analyze and decide accurately on which mail is valid and which mail is SPAM.

My company has two projects with Fortinet FortiMail. One project is three years, and the other is a big project that's been running for one year now. The solution is also being used in-house within my company.

Fortinet FortiMail is a stable product, particularly based on functionality.

In terms of the scalability of Fortinet FortiMail, it depends on the implementation because you have two types of implementation, the virtual machine, and the appliance.

If you're using the appliance, you have to think about the future, for example, maybe now the customer needs a certain level of traffic to be filtered, then in two or three years, the level of traffic needs to increase, so you have to propose a bigger machine that can handle the evolution in traffic.

In the VM implementation, you also need to take some steps, for example, you have to figure out the server type, number of CPUs, RAMs, and OPS requirements, based on the level of traffic and request level.

It's easier to upgrade or scale on VMs, even if the client requirements increase dramatically.

Fortinet FortiMail offers two types of support, standard and elite. Standard support is paid annually. My company has the elite type of support which means there's a dedicated person to solve issues.

The standard support team usually recommends upgrades to solve the problem instead of doing a deep dive into it, even if you give them sufficient information about the problem.

The elite support team responds quickly and gives you higher-level and more professional support, but you have to pay extra for it, on top of the standard fees.

On a scale of one to five, with one being the worst, and five being the best, my rating for Fortinet FortiMail support is a four.

The initial setup for Fortinet FortiMail was complex. It was complex because you have to collect all the right information from the customer, then you need to put it into the equipment as rules, so it's complex. The solution also evolves, and from time to time, you have to fine-tune it to implement the new features and increase the level of security.

I have no information on pricing for the competition because right now, my company is working only with Fortinet, but I can say that in general, the price for Fortinet FortiMail was accepted by the customers easily. The POC is also important when a customer is buying a solution. The customer wants to see how the product runs, and as Fortinet FortiMail is a stable product that runs without big issues, it has a bigger chance of getting chosen by customers over its competitors, even if its price may be a little higher. Pricing for the solution is competitive. Sometimes it's less, sometimes it's a little bit higher, but it isn't far from what other solutions charge.

The Fortinet products I have experience with include FortiGate and FortiAnalyzer, and I especially work with Fortinet FortiMail.

My company is a partner and integrator for Fortinet FortiMail.

My rating for Fortinet FortiMail, on a scale of one to ten, is a nine.

We have implemented this solution in our VMware environment to host our own mail domain. So when the mails come in, we use the security profile and all the features of the FortiMail very efficiently - all the blacklists, safe lists, block lists, and other securities that are there to change and contain. We use spamming and content filtering and attachment filtering. 

The solution provides different tools and reporting so now one can prevent malicious spam coming through. You can put that on the blacklist, white list or accordingly. Based on the IP repetition score, there are so many things the developers have improved which weren't available in the earlier versions. there. Now the filtering is really effective to protect any mail environment of any company. 

I think the spamming feature is very valuable. One of the features of FortiMail is the sandbox. If any suspicious or malicious thing is detected, it uploads to the FortiMail, and then to the database, and then it's checked. Once it's confirmed that the mail is good content, then it's moved inside and forwarded to its destination. So the sandboxing is a really valuable feature. 

FortiMail is currently available in the appliance mode so I believe the technology can be improved a little. There are a lot of viruses and malicious things out there that can damage your environment. So I think they need to be analytical in their quiet mode implementation so that these things get updated constantly. If anything new is in the market, it should be blocked by the FortiMail immediately.

It is a very stable solution. We rarely get any complaint from the users getting spam. Even my own finance head and managing directors are satisfied. 

I will not give good marks on their support team. The support is not good at all. If you call in with an emergency thing, they will send you some PDF to read rather than sending it to their technical team. We therefore use our own expertise team who then uses Google to search for a solution. Online support sometimes takes up to a week to get back to you. 

We used Trend Micro Gateway and another McAfee gateway, but Fortinet is a good product. We were using McAfee, the email gateway security filtering, anti-spam filtering. 

The filtering is really effective to protect any mail environment of any company. I can definitely recommend this solution and my rating is a nine out of ten.

I'm not working on the local FortiMail installation and really concentrate on servicing and deploying FortiMail to clients. The primary uses depending on the client are anti-spam and anti-fishing as well as threat isolation.

This product has improved our organization by giving us another opportunity to sell a top product to our clients that will do what it was designed to do.

Personally, I believe that FortiMail is a very good antispam solution. Clients use this solution as well for anti-spam and anti-phishing.

I believe the product needs better integration with FortiSandbox and integration with third-party Sandbox solutions.

What clients would like, I think, is more features on the appliances. Processing power is very important and this is dependent on abilities to upgrade the appliance.

The clients seem to always like the stability of the product. They always like the way it functions, the support knowledge we provide when necessary and that they really have to do nothing to keep the product functioning.

The product is definitely a scalable solution. For example, we have a customer — a very technical customer who recently expanded operations — and we managed to expand the solution to fit their new needs on request.

It is a very good solution compared to the competition due to the capacity of the appliance and the number or volume of emails it can handle. It is almost independent of the number of users. That's why it has a very good competitive advantage.

We have a good support team to contact at Fortinet if we need them. They are available and reliable.

I believe that the complexity of the initial setup depends on the customer's environment and their need. This can increase or decrease the complexity of deployment. Generally, it takes between 10 to 20 working days to fully deploy. And then we require only occasional support for maintenance, again depending on the case.

We are Fortinet partners and act as consultants while also doing installations and maintenance.

According to clients, there is a return on investment in the cost of ownership and value. That is it ends up costing most clients less than other solutions while providing as much in features and services or more.

There are subscription fees but I don't think there is an additional cost. The pricing is not my area of expertise, but clients seem to suggest the license cost is competitive. It depends on capacity and not the number of users.

My title at our company is Presale Security Solutions Manager for service security. I service presale and consulting for FortiGate and other mail gateway solutions. Fortinet is one of our top products in this sector. I'm often selling different Fortinet solutions like FortiGate, FortiMail, and FortiSandbox as well. Sometimes we will consider other products but this is our main line.

With the Fortinet FortiMail solution, you have a lot of advantages because of the effectiveness of security. You also see a return on investment in the cost of ownership and value. The licensing value — as I hear from clients — is very good, and the capacity of FortiMail is very scalable. You can have a large number of users and pay according to the capacity, not on the number of users so you pay for actual use. 

On a scale from one to ten, where one is the worst and 10 is the best, I give FortiMail an eight out of ten.