IBM BPM Reviews

It is an on-premises solution that helped us automate business processes like onboarding customers, loan management, loan approval, and leave approval.

The features allow you to connect, and things work seamlessly. The coding and the maps are also valuable. I feel good about the features, and its beauty is that anybody can design it.

I have been using this solution for more than 10 years.

IBM BPM is stable, but sometimes there are issues with the server. I am unsure if the issue is due to the VAS server or the BPM, but there was some instability when we went through a few of the final enrollments.

We could not proceed with any scalability due to some business decisions.

I have not contacted IBM Technical Support for IBM BPM. I have only engaged with support through forums and the blocks.

Positive

The setup is straightforward. However, the debugging was not straightforward.

Deployment was also quick and not complicated. I was not part of the deployment team, but I believe we used an integrator for deployment.

In terms of licensing, we have to make it free for the developers so more people can install and use it. It is important to make at least licensing free to try in the cloud, not just for IBM BPM but for any of the IBM products.

This can help companies start to push through solutions and proposals. For example, licensing could be free, providing developers something to try in the cloud. Because there are regular audits in all companies when you install, some companies may see this as harmful. Therefore, a provision to try it free on the cloud can increase the number of skilled PA developers.

I would rate this solution an eight out of ten.

We have taken the BPM route in BAW.

I don't know whether we started using all the features or not. There are many.

So far, it works well and we are satisfied with the product. 

It's got a good look and feel as compared to whether it is in a Case Manager or Case Foundation, which was there earlier.

It's simple to set up.

The solution is stable.

Technical support is good.

I can only speak from an end-user perspective. I don't know, from the development perspective, what would be improved. From a general improvement perspective, it's probably a little too early to judge as the implementation is still going on.

The pricing is a little bit high. It's gone up in cost.

The response time needs to be better. Every time when you click a link or a button or something, the response could be faster - although, I know it also depends on the network connectivity. However, I've noticed even when we are working on the office network with very good network connectivity, we still feel, a slowness. It could have responded much better or faster.

We've been using the solution for seven months. 

The stability has been good. We haven't dealt with bugs or glitches and it doesn't crash or freeze. It's reliable. 

We are in the implementation phase. We have done the basic things which are in place and now we are doing the enhancements. As we are doing the enhancements now, there might be various feasibility checks and so on. Then we would come to know whether the product is feasible to take care of our requirements. Only then, I would be able to comment on scalability.

From IBM, we get good support. There are no issues with that. We are satisfied with the level of support we get. 

We used to use IBM's Case Foundation before. From there, we have now moved to the BPM route.

The initial setup was pretty easy. There were not any complications involved in that.

We found the product to be on the higher side. We recently purchased it last year, and, when you purchase the whole product, about ten years back, that was a very reasonable amount. However, now, this time, we see that the amount could have been better - although we still went ahead and bought it. That said, it could have been better.

We pay for the solution annually.

We're a user and a customer. 

We're using something around version 20. I'm not sure of the exact version number.

From a system perspective, once we have something and we keep doing hundreds of enhancements on it, that's where sometimes the user experience might go for a hit in terms of ease. That said, if you are a new user and you have the requirements correctly captured, then starting might be easier. Yes. The tool will start functioning from day one, onwards, in a much better way. 

I'd rate it at a nine out of ten.

We use IBM BPM in my company to digitalize some of our internal banking processes in the areas of fintech, logistics, and insurance.

IBM is one of the big companies in the world and is strongly supported by its users. IBM has sufficient architecture to solve complex problems.

IBM BPM's UI is an area with shortcomings where improvements are required.

I have been using IBM BPM for ten years. My company has a partnership with IBM BPM.

With IBM BPM on the cloud, my company has seen some stability issues that came from the product's different aspects, like the installation phase and its architecture. I believe that when an IBM user moves from on-premises to the cloud, IBM starts to continuously release new versions with a lot of issues that need to be fixed concerning the installation process, which includes Red Hat OpenShift.

Earlier, when we were using the on-premises version of the solution in my company, it was really hard to use the scalability option. Post my company's decision to deploy the solution on the cloud with the help of IBM Cloud Pak for Business Automation (CP4BA), the ability to use the scalability option has become fast and easy for us.

My company has applied IBM BPM technology in some of the big firms in Vietnam, so there are a lot of end users, which may go up to 15,000.

When my company faced some issues with the solution, we usually opened a ticket with IBM's support team. From the IBM side, depending on the criticality of an issue, we receive help fast, or it may take a long time. My company has connections with the local partner of IBM in Vietnam, who also provides us with support.

I rate the technical support a ten out of ten.

Positive

As my organization can be described as an IT company, we deal with products from other vendors, like Microsoft, Oracle, and SAP. For a business process management solution, my company chose IBM based on our strategy. My company chose Oracle for databases, and for AI, we preferred Microsoft, along with Amazon. My clients also prefer to deal with big companies like IBM.

The product's installation was easy.

When my company gets involved with the implementation phase of IBM BPM, we need to install it in three environments, which are the development environment, test environment, and production environment. In order to install IBM BPM successfully in three environments, my company needs a week.

In the past, my company had IBM BPM deployed on an on-premises model. Recently, my company used IBM Cloud Pak for Business Automation (CP4BA) and deployed IBM BPM on the cloud.

IBM BPM cannot be considered a cheaply priced product. IBM BPM is a really expensive product compared to other companies. One needs to opt for the perpetual licensing model offered by IBM.

The maintenance of the solution is an easy process. Four or five people are required for the maintenance of the solution. The designation of the people involved in the maintenance of the product depends on the type of project my company undertakes. For some of the projects undertaken by our company, the team for the solution maintenance includes an architecture, technical leader, business analyst, and developer.

IBM's on-premises version is good since it provides enough resources to build BPM solutions. My company faced many challenges after IBM decided to move its products to the cloud.

I rate the overall product a seven out of ten.

We use the solution for business management.

The solution can be deployed both on-prem and cloud.

The solution is a module and we can interface with consent and document management which is important.

The designer feature, compared to other solutions is easy to use.

The solution is an out-of-the-box solution.

The cost of the solution has room for improvement.

I have been using the solution for 15 years.

I give the stability an eight out of ten. The solution works especially well with Linux.

I give the scalability an eight out of ten.

The initial setup depends on if the solution is deployed on the cloud or on-prem. The cloud version is easy because we just have to deploy the containers. The on-prem setup requires a lot of work before we can even begin because we need to masterpiece all the layers from the operations system to the database, and the middleware at the front and back end. I give the initial setup an eight out of ten. The deployment takes a full business day.

An experienced person can do the complete deployment on their own however we usually use three people, one for the beginning, middle, and end.

I give the pricing an eight out of ten. The solution is a bit expensive.

I give the solution an eight out of ten.

IBM BPM is a good solution but we should always look at our business requirements. The solution is intended for medium and large businesses, so it is not recommended for small businesses.

IBM BPM is used for integrations. We are an enterprise application integration team. We integrate most of the companies' integrations and business process modeling.

Our organization has improved by using IBM BPM because our development time has reduced and connectivity improved.

We have had to use Mule as an alternative integration tool because it is more flexible than IBM BPM.

In a future release, the solution should add more APIs. That's why we moved to  Mule. It should not be a drastic change. What we found out is in the new release, of IBM, it has completely changed. I would like my old features to run on the new server so that I don't have to migrate some of the APIs.

I have been using IBM BPM for approximately 15 years.

IBM BPM is a stable solution.

The solution is scalable.

I have used the support from IBM BPM.

I rate the support from IBM BPM a three out of five.

I have used Mule previously.

The initial setup of IBM BPM is complex. 

In the initial stages, we have used consultants for the implementation, but as we have had some experience we are using them less.

Stability is one of the most important features of this solution.

I rate IBM BPM a seven out of ten.

Our clients use IBM BPM for loan origination and for opening accounts.

The most valuable features include the workflow, ease of use, and the ease of configuration. 

The analysis reports could be much better.

I've been using this solution for a year and a half.

IBM BPM's stability has been good so far.

The solution is scalable because the licensing cost is per the number of cores. Our clients are medium-sized companies.

I would rate IBM BPM's technical support at ten on a scale from one to ten.

Positive

The initial setup is straightforward and easy. I would give it a nine out of ten.

The deployment can take one to two months depending on the company. We have a deployment team of four people including an engineer, an architect, a technical support person, and a project manager. For maintenance of the solution, we have two staff members.

Price wise, IBM BPM is cheaper than other similar solutions and has excellent pricing.

If you're considering IBM BPM, my advice would be to understand your environment so that you know your exact requirements and can get the most benefit from the solution.

I would recommend IBM BPM and rate it at ten on a scale from one to ten.

I'm an independent consultant. Most of my work involves designing and compiling RFPs for IT public sector projects or working as a solution architect for RFPs. This is my primary job, but I also freelance and work with two companies.

For me, the most important feature is the easy-to-use business process dashboard. It's simple to orchestrate business processes, and the interface is clean and intuitive. Once your workflow is designed on paper, it's easy for the business process manager to implement and follow it. Another IBM product that was good in the past is the IBM Case Manager. I haven't used it for three or four years, so I'm unsure if it's still available, but it was quite effective.

One downside is that changing intermediate steps after you've finalized your flow can be challenging. Also, the integration with identity management could be easier. It would be helpful to have role-based access functions, allowing for specific custom models associated with certain streamlines in the IBM dashboard. Also, a simpler way to integrate some notation with other middleware platforms would be beneficial.

Most support tickets can't be handled at the first level and must be escalated to the second level, which takes time. The first-level support should be more knowledgeable and able to provide immediate answers.

I have been working with the product for five years. 

I rate IBM BPM's stability a seven out of ten. 

I rate the solution's scalability a seven out of ten. 

IBM doesn't offer local support in Greece. We rely on global support. 

Neutral

One of the things IBM lacks is the ease of setup. It's not very straightforward and can be confusing, especially when you need to upgrade. I would rate it a four on a scale from one to ten, where ten is very easy, and one is very difficult.

The tool improves processes by 30 percent. 

The solution might be expensive, but I can't give you a precise number. In the market here, I've seen two main products for BPM: IBM BPM and Camunda. Camunda is very popular and open-source, so there's no direct comparison.

IBM BPM is suitable for companies that have at least 500 users. Be specific about your requirements and the business problems you're trying to solve. Framing the problem will help determine if IBM BPM fits your needs. There's no one-size-fits-all solution. Once you've accurately described your business problem, you can tell if IBM BPM or any other product is the right fit, especially with the help of an experienced architect or solution designer.

I rate the overall product a seven out of ten. 

They could provide case studies to investigate and understand the functionality of business processes before development. Additionally, UI needs enhancement in terms of control features.

We have been using IBM BPM for seven years.

I rate the platform’s stability an eight out of ten.

I rate the product’s scalability a seven out of ten.

The technical support team could improve the response time.

Neutral

IBM BPM is easy to deploy. We used the CI/CD method for the product implementation. It enabled automated processes.

The product is expensive considering the hardware and software costs.

We are exploring Camunda at the moment. It is inexpensive and easy to deploy on the cloud compared to IBM BPM.

We leverage IBM BPM to streamline various business processes, primarily focusing on ticket management, loan processing for both business and retail banking, and handling processes related to remittance.

The platform helps us optimize the loan approval process for a local bank. Previously, it required manual work. Now, we can use API features for document scanning.

The feature for workflow management has made a significant impact on efficiency. Additionally, the integration of an Operational Decision Manager (ODM) helps us manage risk and scorecard modeling, particularly in retail banking.

The visibility into processes and performance metrics has significantly benefited our organization. With a clear view of processes through Line of Sight (LOS) and powerful analytics, we've been able to optimize and automate various steps, including the cleanup of automation-generated spam processes.

The integration capabilities have been beneficial for us, particularly with the use of IBM Integration Bus (IIB) and SysTrack for system integration. We can design a robust data-driven model for processes like Nessus for vulnerability scanning.

With features like CollabPress integrated into the cloud-based platform, team members can easily collaborate, share insights, and address tasks in real time.

I rate it a seven out of ten.