It is an on-premises solution that helped us automate business processes like onboarding customers, loan management, loan approval, and leave approval.
Stable solution, setup is straightforward and helps to automate business processes
Pros and Cons
- "The solution has helped us automate business processes."
- "IBM BPM is stable, but sometimes there are issues with the server."
What is our primary use case?
What is most valuable?
The features allow you to connect, and things work seamlessly. The coding and the maps are also valuable. I feel good about the features, and its beauty is that anybody can design it.
For how long have I used the solution?
I have been using this solution for more than 10 years.
What do I think about the stability of the solution?
IBM BPM is stable, but sometimes there are issues with the server. I am unsure if the issue is due to the VAS server or the BPM, but there was some instability when we went through a few of the final enrollments.
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What do I think about the scalability of the solution?
We could not proceed with any scalability due to some business decisions.
How are customer service and support?
I have not contacted IBM Technical Support for IBM BPM. I have only engaged with support through forums and the blocks.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup is straightforward. However, the debugging was not straightforward.
Deployment was also quick and not complicated. I was not part of the deployment team, but I believe we used an integrator for deployment.
What's my experience with pricing, setup cost, and licensing?
In terms of licensing, we have to make it free for the developers so more people can install and use it. It is important to make at least licensing free to try in the cloud, not just for IBM BPM but for any of the IBM products.
This can help companies start to push through solutions and proposals. For example, licensing could be free, providing developers something to try in the cloud. Because there are regular audits in all companies when you install, some companies may see this as harmful. Therefore, a provision to try it free on the cloud can increase the number of skilled PA developers.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
General Manager - Information Technology at a real estate/law firm with 1,001-5,000 employees
Simple to set up with a good look and feel and responsive support
Pros and Cons
- "The solution is stable."
- "The pricing is a little bit high. It's gone up in cost."
What is our primary use case?
We have taken the BPM route in BAW.
What is most valuable?
I don't know whether we started using all the features or not. There are many.
So far, it works well and we are satisfied with the product.
It's got a good look and feel as compared to whether it is in a Case Manager or Case Foundation, which was there earlier.
It's simple to set up.
The solution is stable.
Technical support is good.
What needs improvement?
I can only speak from an end-user perspective. I don't know, from the development perspective, what would be improved. From a general improvement perspective, it's probably a little too early to judge as the implementation is still going on.
The pricing is a little bit high. It's gone up in cost.
The response time needs to be better. Every time when you click a link or a button or something, the response could be faster - although, I know it also depends on the network connectivity. However, I've noticed even when we are working on the office network with very good network connectivity, we still feel, a slowness. It could have responded much better or faster.
For how long have I used the solution?
We've been using the solution for seven months.
What do I think about the stability of the solution?
The stability has been good. We haven't dealt with bugs or glitches and it doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
We are in the implementation phase. We have done the basic things which are in place and now we are doing the enhancements. As we are doing the enhancements now, there might be various feasibility checks and so on. Then we would come to know whether the product is feasible to take care of our requirements. Only then, I would be able to comment on scalability.
How are customer service and support?
From IBM, we get good support. There are no issues with that. We are satisfied with the level of support we get.
Which solution did I use previously and why did I switch?
We used to use IBM's Case Foundation before. From there, we have now moved to the BPM route.
How was the initial setup?
The initial setup was pretty easy. There were not any complications involved in that.
What's my experience with pricing, setup cost, and licensing?
We found the product to be on the higher side. We recently purchased it last year, and, when you purchase the whole product, about ten years back, that was a very reasonable amount. However, now, this time, we see that the amount could have been better - although we still went ahead and bought it. That said, it could have been better.
We pay for the solution annually.
What other advice do I have?
We're a user and a customer.
We're using something around version 20. I'm not sure of the exact version number.
From a system perspective, once we have something and we keep doing hundreds of enhancements on it, that's where sometimes the user experience might go for a hit in terms of ease. That said, if you are a new user and you have the requirements correctly captured, then starting might be easier. Yes. The tool will start functioning from day one, onwards, in a much better way.
I'd rate it at a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
IBM BPM
November 2024
Learn what your peers think about IBM BPM. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,192 professionals have used our research since 2012.
Self employed ECM BPM Senior Consultant - Project Manager at Gacosi
Out-of-the-box, stable, and scalable
Pros and Cons
- "The designer feature, compared to other solutions is easy to use."
- "The cost of the solution has room for improvement."
What is our primary use case?
We use the solution for business management.
The solution can be deployed both on-prem and cloud.
What is most valuable?
The solution is a module and we can interface with consent and document management which is important.
The designer feature, compared to other solutions is easy to use.
The solution is an out-of-the-box solution.
What needs improvement?
The cost of the solution has room for improvement.
For how long have I used the solution?
I have been using the solution for 15 years.
What do I think about the stability of the solution?
I give the stability an eight out of ten. The solution works especially well with Linux.
What do I think about the scalability of the solution?
I give the scalability an eight out of ten.
How was the initial setup?
The initial setup depends on if the solution is deployed on the cloud or on-prem. The cloud version is easy because we just have to deploy the containers. The on-prem setup requires a lot of work before we can even begin because we need to masterpiece all the layers from the operations system to the database, and the middleware at the front and back end. I give the initial setup an eight out of ten. The deployment takes a full business day.
An experienced person can do the complete deployment on their own however we usually use three people, one for the beginning, middle, and end.
What's my experience with pricing, setup cost, and licensing?
I give the pricing an eight out of ten. The solution is a bit expensive.
What other advice do I have?
I give the solution an eight out of ten.
IBM BPM is a good solution but we should always look at our business requirements. The solution is intended for medium and large businesses, so it is not recommended for small businesses.
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Senior Techincal Architect at a outsourcing company with 10,001+ employees
Highly stable, good support, but more flexibility needed
Pros and Cons
- "IBM BPM is a stable solution."
- "We have had to use Mule as an alternative integration tool because it is more flexible than IBM BPM."
What is our primary use case?
IBM BPM is used for integrations. We are an enterprise application integration team. We integrate most of the companies' integrations and business process modeling.
How has it helped my organization?
Our organization has improved by using IBM BPM because our development time has reduced and connectivity improved.
What needs improvement?
We have had to use Mule as an alternative integration tool because it is more flexible than IBM BPM.
In a future release, the solution should add more APIs. That's why we moved to Mule. It should not be a drastic change. What we found out is in the new release, of IBM, it has completely changed. I would like my old features to run on the new server so that I don't have to migrate some of the APIs.
For how long have I used the solution?
I have been using IBM BPM for approximately 15 years.
What do I think about the stability of the solution?
IBM BPM is a stable solution.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
I have used the support from IBM BPM.
I rate the support from IBM BPM a three out of five.
Which solution did I use previously and why did I switch?
I have used Mule previously.
How was the initial setup?
The initial setup of IBM BPM is complex.
What about the implementation team?
In the initial stages, we have used consultants for the implementation, but as we have had some experience we are using them less.
What other advice do I have?
Stability is one of the most important features of this solution.
I rate IBM BPM a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Infrastructure Manager at Dts
Is easy to configure and set up and is stable, scalable, and user-friendly
Pros and Cons
- "The initial setup is straightforward and easy. I would give it a nine out of ten."
- "The analysis reports could be much better."
What is our primary use case?
Our clients use IBM BPM for loan origination and for opening accounts.
What is most valuable?
The most valuable features include the workflow, ease of use, and the ease of configuration.
What needs improvement?
The analysis reports could be much better.
For how long have I used the solution?
I've been using this solution for a year and a half.
What do I think about the stability of the solution?
IBM BPM's stability has been good so far.
What do I think about the scalability of the solution?
The solution is scalable because the licensing cost is per the number of cores. Our clients are medium-sized companies.
How are customer service and support?
I would rate IBM BPM's technical support at ten on a scale from one to ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward and easy. I would give it a nine out of ten.
The deployment can take one to two months depending on the company. We have a deployment team of four people including an engineer, an architect, a technical support person, and a project manager. For maintenance of the solution, we have two staff members.
What's my experience with pricing, setup cost, and licensing?
Price wise, IBM BPM is cheaper than other similar solutions and has excellent pricing.
What other advice do I have?
If you're considering IBM BPM, my advice would be to understand your environment so that you know your exact requirements and can get the most benefit from the solution.
I would recommend IBM BPM and rate it at ten on a scale from one to ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
ICT Advisor at a consultancy with 1-10 employees
Has easy-to-use business process dashboard with clean and intuitive interface
Pros and Cons
- "For me, the most important feature is the easy-to-use business process dashboard. It's simple to orchestrate business processes, and the interface is clean and intuitive. Once your workflow is designed on paper, it's easy for the business process manager to implement and follow it. Another IBM product that was good in the past is the IBM Case Manager. I haven't used it for three or four years, so I'm unsure if it's still available, but it was quite effective."
- "One downside is that changing intermediate steps after you've finalized your flow can be challenging. Also, the integration with identity management could be easier. It would be helpful to have role-based access functions, allowing for specific custom models associated with certain streamlines in the IBM dashboard. Also, a simpler way to integrate some notation with other middleware platforms would be beneficial."
What is our primary use case?
I'm an independent consultant. Most of my work involves designing and compiling RFPs for IT public sector projects or working as a solution architect for RFPs. This is my primary job, but I also freelance and work with two companies.
What is most valuable?
For me, the most important feature is the easy-to-use business process dashboard. It's simple to orchestrate business processes, and the interface is clean and intuitive. Once your workflow is designed on paper, it's easy for the business process manager to implement and follow it. Another IBM product that was good in the past is the IBM Case Manager. I haven't used it for three or four years, so I'm unsure if it's still available, but it was quite effective.
What needs improvement?
One downside is that changing intermediate steps after you've finalized your flow can be challenging. Also, the integration with identity management could be easier. It would be helpful to have role-based access functions, allowing for specific custom models associated with certain streamlines in the IBM dashboard. Also, a simpler way to integrate some notation with other middleware platforms would be beneficial.
Most support tickets can't be handled at the first level and must be escalated to the second level, which takes time. The first-level support should be more knowledgeable and able to provide immediate answers.
For how long have I used the solution?
I have been working with the product for five years.
What do I think about the stability of the solution?
I rate IBM BPM's stability a seven out of ten.
What do I think about the scalability of the solution?
I rate the solution's scalability a seven out of ten.
How are customer service and support?
IBM doesn't offer local support in Greece. We rely on global support.
How would you rate customer service and support?
Neutral
How was the initial setup?
One of the things IBM lacks is the ease of setup. It's not very straightforward and can be confusing, especially when you need to upgrade. I would rate it a four on a scale from one to ten, where ten is very easy, and one is very difficult.
What was our ROI?
The tool improves processes by 30 percent.
What's my experience with pricing, setup cost, and licensing?
The solution might be expensive, but I can't give you a precise number. In the market here, I've seen two main products for BPM: IBM BPM and Camunda. Camunda is very popular and open-source, so there's no direct comparison.
What other advice do I have?
IBM BPM is suitable for companies that have at least 500 users. Be specific about your requirements and the business problems you're trying to solve. Framing the problem will help determine if IBM BPM fits your needs. There's no one-size-fits-all solution. Once you've accurately described your business problem, you can tell if IBM BPM or any other product is the right fit, especially with the help of an experienced architect or solution designer.
I rate the overall product a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Last updated: Jul 3, 2024
Flag as inappropriateManager Software Development at a financial services firm with 10,001+ employees
Time proven, excellent bundle services, with good pricing
Pros and Cons
- "The most valuable features come in the bundle, the design process, creating services, creating BPDs, creating coaches, and UI/UX."
- "I would like to see the front-end support improved because it should be fully integrated and supported."
What is our primary use case?
Our primary use case is moving documents electronically from desk to desk.
What is most valuable?
The most valuable features come in the bundle, the design process, creating services, creating BPDs, creating coaches, and UI/UX.
What needs improvement?
I would like to see the user-friendliness improved and the training become free of cost for the solution. I would like to see the front-end support improved because it should be fully integrated and supported.
For how long have I used the solution?
I have been using IBM BPM for the past three years.
What do I think about the stability of the solution?
The current system is definitely stable and the database compatibility is very reliable.
What do I think about the scalability of the solution?
There are over three thousand five hundred users currently implementing IBM BPM and therefore the scalability is excellent.
How are customer service and support?
Technical support is always good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is definitely complex compared to other market comparatives.
What's my experience with pricing, setup cost, and licensing?
The price is good but could be a little lower.
What other advice do I have?
I would rate IBM BPM an eight on a scale of one to ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
BPM Consultant at a financial services firm with 5,001-10,000 employees
Has easy deployment process, but the technical support services need improvement
Pros and Cons
- "IBM BPM is easy to deploy."
- "They could provide case studies to investigate and understand the functionality of business processes before development."
What needs improvement?
They could provide case studies to investigate and understand the functionality of business processes before development. Additionally, UI needs enhancement in terms of control features.
For how long have I used the solution?
We have been using IBM BPM for seven years.
What do I think about the stability of the solution?
I rate the platform’s stability an eight out of ten.
What do I think about the scalability of the solution?
I rate the product’s scalability a seven out of ten.
How are customer service and support?
The technical support team could improve the response time.
How would you rate customer service and support?
Neutral
How was the initial setup?
IBM BPM is easy to deploy. We used the CI/CD method for the product implementation. It enabled automated processes.
What's my experience with pricing, setup cost, and licensing?
The product is expensive considering the hardware and software costs.
Which other solutions did I evaluate?
We are exploring Camunda at the moment. It is inexpensive and easy to deploy on the cloud compared to IBM BPM.
What other advice do I have?
We leverage IBM BPM to streamline various business processes, primarily focusing on ticket management, loan processing for both business and retail banking, and handling processes related to remittance.
The platform helps us optimize the loan approval process for a local bank. Previously, it required manual work. Now, we can use API features for document scanning.
The feature for workflow management has made a significant impact on efficiency. Additionally, the integration of an Operational Decision Manager (ODM) helps us manage risk and scorecard modeling, particularly in retail banking.
The visibility into processes and performance metrics has significantly benefited our organization. With a clear view of processes through Line of Sight (LOS) and powerful analytics, we've been able to optimize and automate various steps, including the cleanup of automation-generated spam processes.
The integration capabilities have been beneficial for us, particularly with the use of IBM Integration Bus (IIB) and SysTrack for system integration. We can design a robust data-driven model for processes like Nessus for vulnerability scanning.
With features like CollabPress integrated into the cloud-based platform, team members can easily collaborate, share insights, and address tasks in real time.
I rate it a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Mar 10, 2024
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Now with more improvements BAW is released. Also it is interesting to observe that BAW is becoming more agile.